Posted Aug 3, 2015
The first 2 days were great with excellent treatment. Afterwards we felt isolated, we reserved our pool chairs and they were given to others. People around the pool were served and attended to but not us (entire stay). We served and did everything ourselves. We always had to ask for water since our fridge wasn't stocked all the time. One day we had no toilet paper for the entire day, only when they brought us towels in the evening we got toilet paper. We also had no towels because there machine was broken, until the evening. We had bottled water in the fridge, to our surprise when drinking, it had sprite in it. We had a private beach front dinner, however there were 2 stray dogs around us, when we complained the staff told us not to worry about it. We had 3 days of massages booked (part of our package), after the horrible rude service and inadequate massage on the first day, we never returned. We had booked a dinner at The Bay restaurant, after a one hour wait at our tables with no food (people that came after us, got there dinner and dessert) we noticed our food got taken to the wrong table and rejected back to the kitchen. We asked the server, she lied by saying "guests ahead of you haven't received there dinner". My wife contacted the front desk, the manager of The Bay restaurant contacted us and apologized, he sent champagne and dinner to our room, however it wasn't made well (we had cream pasta with no cream), so we didn't eat it. This was a honeymoon disaster.