"Staff was friendly and helpful. Enjoyed the peaceful atmosphere and good food. " More

By a verified traveler on Sun 23 Apr 2017

Enter dates to see availability

Hotel Description

At Emerald Beach Resort you'll be 3.7 km (2.3 mi) from Fort Christian and 3.7 km (2.3 mi) from Emancipation Garden. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool, and free self parking.

All 90 rooms feature flat-screen TVs with digital channels, and you can enjoy free WiFi, balconies, and coffee/tea makers. Refrigerators, free local calls, and ceiling fans are also available.

At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the beach where you'll find umbrellas, and enjoy the onsite fitness center and outdoor tennis court. Business amenities include conference space, meeting rooms, and a business center. Additionally, you'll find free WiFi in public areas, concierge services, and a 24-hour front desk.

Attractions within a 30-minute drive of this 3.5-star Charlotte Amalie hotel include Blackbeard's Castle and Magens Bay Park.

Beachfront Deluxe King Room with Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Beachfront Deluxe Double Room with Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Emerald Beach Resort ratings based on 64 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
2 out of 5

Going downhill quick fast and in a hurry.....

After 7 days of sailing, we were due for a HOT shower. Only come to find out that a) there was no hot water in our room and b) there weren't enough towels. After a call to the front desk, we took the kids to the pool. Returned 3-4 hrs later to find out a) STILL no hot water and b) not enough towels. After complaining, a maintenance man showed up and seemingly fixed the hot water issue (I tested it and it was hot). No less than 30mins after he left; no more hot water. Add'l towels arrived shortly. Hot water never returned as the maintenance man left ~6pm for the day. Dinner options were limited on Friday as the $40 Caribbean buffet was the main option --- it looked overpriced. Burgers, chicken wings and pizza were the options. It worked as we were feeding kids and quite frankly we were starving. The next morning, it took an hr to get breakfast. The service was slow and the servers appeared incompetent. When the food arrived; it was clear the food had been sitting under a heat lamp for awhile. When checking out; needed to print boarding passes. The printer was out of ink. The front desk seemed indifferent about trying to get it fixed. My wife ended up having to save the files to the pc then email to the front desk to print as their printer worked. While waiting to check out; I sparked a convo with another gentleman who was trying to move rooms. His toliet didn't flush...... Also appeared the hotel front desk allowed friends to "hang out" and chat.

Posted by on Jun 25, 2017

Was this review helpful to you?
Comment from Hotel Management

Jul 2, 2017 by GDL

We do apologise for the inconvenience however we look forward to addressing the said issues. We do value you as our valued guest. The buffet was actually designed for the wedding party that was at Hotel.

4 out of 5

Beautiful beach & all the amenities you will need

Staff was friendly and helpful. Enjoyed the peaceful atmosphere and good food.

Posted by , from Colorado on Apr 23, 2017

Was this review helpful to you?
2 out of 5

There are better places to stay

Pros: See description
Cons: See description.
Location: See description.
This hotel is a $10 cab ride from the airport, so it is ok if you have an early flight like we did but as for a vacation hotel - stay away, there are much nicer places to stay. Front office staff was friendly but brutally slow even for Virgin Island standards. The slow down was hampered by the constant interruption of guests checking out towels for the pool and beach at the front desk... really? the front desk is where this should be done? Dinner... the restaurant is weak at best and you can enjoy a romantic table for two on the deck with a very nice view, but forget looking into each eyes while dining as the tables were designed with a 8" pole in the middle of them. They offer 6 dessert offerings... but only one was available. You are at the end of a runway so be prepared for constant prop and jet noise. Rooms are ok but showers ran hot and cold. Air conditioning was not adequate and the bed was hard as a brick. This place was overpriced at $243 per night.. we had stayed in a great place on Tortola for $143. We were coming in from a week touring the islands on a chartered sailboat, so we just needed a place to sleep before our flight... if you are looking to come down with a family for a great vacation... think again!

Posted by , from Los Angeles, CA on Apr 17, 2017

Was this review helpful to you?
5 out of 5

Best place

This resort was close to the airport and flights did not come in after 7. The staff was great! The room was great! John the gentleman on the beach that helps you with stuff very knowledgeable and willing to help you with anything! Definitely recommend this resort. My daughters and I will be returning next year!

Posted by , from St. Louis on Apr 16, 2017

Was this review helpful to you?
2 out of 5

Terrific location, terrible room

Pros: The beach bar.
Cons: Just about everything could be improved.
Having stayed here twice before almost 15 years ago, I took a chance that it would make a comfortable overnight stay on our way to another island. It was a bad choice. While the lobby has been updated, the rooms have not. They made cosmetic changes in the bath while leaving a moldy ceiling. A hole under the sink was fixed with a t-shirt. I wish I was making that up! Luckily, we only stayed one night and the beach bar was as nice as I remember. The restaurant's food was ok, but just ok. If you are looking for convenience to the airport, this is that but not much more.

Posted by , from San Antonio on Dec 12, 2016

Was this review helpful to you?
5 out of 5

THIS IS A GREAT HOTEL!

I was not sure about what to expect because there were a lot of negative reviews. That was definitely not the case for me! Everyone was SO friendly, kind and helpful. My room was always very clean (they even mopped the floors every day). I asked for a different room because there was a large tree blocking my view, and it was taken care of immediately. The food was excellent and I ate in the restaurant or at the beach bar every day. I made a lot of friends and would definitely stay at this hotel again.

Posted by , from Middlesex, NJ on Sep 21, 2016

Was this review helpful to you?
5 out of 5

My first stay at Emerald Beach Resort

Pros: My overall experience was excellent
Cons: I saw nothing that needed improving
Location: N/A
I will definitely stay at the Emerald Beach Resort on future visits to St Thomas

Posted by , from Daytona Beach Shores, FL on Jul 24, 2016

Was this review helpful to you?
Comment from Hotel Management

by Reservations

Thank you for sharing your feedback regarding your stay. We hope that you will consider us for your next trip!

4 out of 5

Nice

Pros: Clean, Great Beach Bar, Good restaurant.
Cons: Water pressure was a little low, and towel service (different from maids for some reason) was iffy.
Location: Near the airport, great on site bar and restaurant. NOTHING that far away on St. Thomas.
This hotel was clean and well maintained. Sometimes we got towels and sometimes we didn't, but the room was always clean. It was pretty close to the airport which lowered the price, but really after the novelty of watching big planes take off against the backdrop of the mountains, you absolutely forget about them. There are also no flights at night. THE greatest thing was the semi-private beach. There was NEVER a huge crowd and the beach was barely 20 yards from the steps to the water. Only a few chairs, for hotel guest only, shaded by palm trees, with a bar a few steps away. We spent at least 3-4 hours a day on the beach and in the water. There was a little beach store, and a great restaurant on the premises which could make this a resort you never need to leave. We however, wanted to explore the island and eat different things. While those looking for posh luxury in a room may want to look elsewhere, if you want a nice, clean place to sleep, with a GREAT uncrowded beach, I would highly recommend the Emerald Beach Resort.

Posted by , from Newnan, GA on Jun 4, 2016

Was this review helpful to you?
4 out of 5

Great place to enjoy a tropical stay!

Enjoyed every room having a beach view. Great office service and great extracurriculars attached to the hotel. We had a small insect problem and plumbing problem but both were quickly resolved. This is a quick walk from the airport, but a taxi ride away from everything else. The local rooster is not a pleasant wake up call for vacationers.

Posted by , from Dayton, OH on Aug 24, 2015

Was this review helpful to you?
5 out of 5

Most Convenient Hotel

Close to Charlotte-Amslie and Frenchtown (some of the best restaurants) and easily accessable by local transport -- note fun than a cab. Decent snorkeling right off the beach. Food OK, but options in town kept us very happy.

Posted by , from Washington DC on Mar 23, 2015

Was this review helpful to you?

Property Features

Emerald Beach Resort offers its guests an outdoor pool, an outdoor tennis court, and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. The business-friendly Emerald Beach Resort also features a garden, a picnic area, and concierge services. Free self parking is available. This 3.5-star St. Thomas hotel is smoke free.

  • 90 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Umbrellas for the beach
  • Business facilities
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Outdoor tennis court
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Charlotte Amalie (STT-Cyril E. King) (0.8 km / 0.5 mi)
  • Parking: Free self parking

Room Amenities

Emerald Beach Resort offers 90 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This St. Thomas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Emerald Beach Resort has a restaurant on site.

Nearby Activities

Guests play tennis on the resort's lighted court or swim in the outdoor pool. Snorkeling gear, kayaks, and small sailboats are available for rent at the hotel. An on-site dive center books scuba-diving, snorkeling, and fishing excursions (surcharges).

The recreational activities listed below are available either on-site or near the hotel; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Boat tours nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Windsurfing nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 20.00 per pet, per night
  • Maximum 2 per room (weight limit: 80 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 12.00 per person (approximately)
  • Pet fee: USD 20.00 per pet, per night
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Emerald
  • Best Western Emerald Beach
  • Best Western Emerald Beach Resort
  • Best Western Plus Emerald Beach
  • Best Western Plus Emerald Beach Resort
  • Best Western Plus Emerald Beach St. Thomas
  • Emerald Beach Best Western
  • Emerald Beach Resort St. Thomas
  • Emerald Beach Resort
  • Emerald Beach St. Thomas
  • Best Western Emerald Beach Hotel Charlotte Amalie
  • Emerald Beach
  • St. Thomas Best Western
  • Emerald Beach Resort St. Thomas, U.S. Virgin Islands
  • Best Western St Thomas

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.