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4.1 out of 5

"Very nice accommodations, perfect location for our needs, quiet. The staff very friendly and helpful! " More

By a verified traveler on Mon 31 Jul 2023

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Hotel Description

3.5-star hotel near CoolSprings Galleria

In suburbs

You'll find Aspen Grove Park and CoolSprings Galleria within 2 miles (3 km) of this hotel. Saint Thomas Medical Partners and Iasis Health Care are also within 3 miles (5 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Unwind with a drink at the bar/lounge and enjoy perks like free self parking and a free area shuttle.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$162* Per night/room Apr 14 - Apr 15

Room, 2 Double Beds (Hearing Accessible)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds (Mobility Accessible, Roll-in Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Franklin Marriott Cool Springs ratings based on 7 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Franklin Marriott Cool Springs

Everyone (4) Couples (1)
5 out of 5
Very nice accommodations, perfect location for our needs, quiet. The staff very friendly and helpful!

Posted by on Jul 31, 2023

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Comment from Hotel Management

Jul 31, 2023 by Matthew Lahiff

MelodyWe are so glad to hear that you had a great stay! We appreciate you taking the time to let us know. Hopefully we will see you in the future.

5 out of 5

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 25, 2021 by Matt Lahiff

Thank you for the 5 star rating!

3 out of 5

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 13, 2019 by Matt

Thank you for the rating. Hopefully the next time you stay with us we will be able to earn a rating of 5. Please let us know how we can accomplish this.

5 out of 5
A terrific place to stay and the gym was big enough to make it usable instead of just checking the box

Posted by , from Wilton on Jun 16, 2019

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3 out of 5

Used to be a favorite but not any more :(

Pros: Hotel is in a good location, right off the expressway.
Cons: Customer service was really bad this time. With so many hotels in the area and lots of choices, I plan to stay elsewhere.
Commuting monthly between Chicago and Nashville for the last 4 years has given me the opportunity to experience many hotels in the Nashville/Franklin area. A favorite of mine had been the Franklin/Cool Springs Marriott but after my last stay I don't think I will be booking this hotel any time soon. Check in was after 9pm on a Friday evening after a 10 hour drive. Was given a room that had not been serviced so back down to the front desk again. No apologies, just given a different room, which was cleaned and ready. Saturday, after being gone since early morning, arrived back to the hotel around 4pm to a room that had not been serviced. Tried calling the front desk and housekeeping to request towels at the least and neither one answered. So back down to the lobby, asked Alexis and Danielle to please contact housekeeping for towels at the least as I had a dinner to be at soon and wanted to freshen up. Was told they could not guarantee anyone would be able to clean my room. Why? Isn't this something that should happen daily? So, I sat down at the bar to wait while they cleaned my room. Ordered a glass of house wine, bill came and it was $18.00. Was told by Michael, "sorry I wasn't thinking when I poured this". As I had drank half of it by then I was now stuck with a bar tab of $18.00. Not too thrilled. I had prepaid this stay, as I typically do for the lower rate. Came home to find a charge of $384.00 on my credit card. Still working on that being removed.

Posted by on Apr 4, 2016

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3 out of 5

Towels and linens had some gross stains.

comic convention of loud wild people made it very hard to relax. The breakfast was not good, and the milk, yogurt, and cottage cheese were all soured.

Posted by , from Ohio on Aug 9, 2015

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5 out of 5

Wonderful staff!

It was freezing outside when we visited...but the staff couldn't have been warmer!! They made us feel right at home! Beautiful facility...lovely surrounding. Excellent buffet breakfast with salmon, bagels, lots of items that are not typically found on a buffet! Great value for what we paid! We had a two for breakfast....at an excellent price!! Very comfortable beds...definitely highly recommend!!!

Posted by on Jan 19, 2010

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About the Franklin Marriott Cool Springs

Location 700 Cool Springs Blvd, Franklin, TN 37067

Property Features

Franklin Marriott Cool Springs offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 29000 square feet (2694 square meters) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly Franklin Marriott Cool Springs. A free area shuttle within 3 miles is available. Self parking is free. This 3.5-star Franklin hotel is smoke free.

  • 300 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 dining venues
  • Meeting rooms
  • 29000 sq ft of conference space
  • 2694 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle within 3 miles
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Franklin Marriott Cool Springs offers 300 air-conditioned accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with premium cable channels and Netflix. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Franklin hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of towels can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Stave Regional Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Coffee Etc. - This coffee shop serves breakfast and lunch. Open daily.

Stirrup Cup Lounge - This restaurant serves lunch and dinner. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5.00–20.00 per person
  • Fee for in-room wireless internet: USD 9.95 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cool Springs Marriott Franklin
  • Franklin Cool Springs
  • Franklin Cool Springs Marriott
  • Franklin Marriott Cool Springs
  • Franklin Marriott Cool Springs Hotel
  • Marriott Cool Springs
  • Marriott Cool Springs Franklin
  • Marriott Cool Springs Hotel
  • Marriott Franklin
  • Marriott Franklin Cool Springs
  • Franklin Marriott Cool Springs Hotel Franklin
  • Franklin Marriott Cool Springs Hotel
  • Franklin Marriott Cool Springs Franklin
  • Franklin Marriott Cool Springs Hotel Franklin

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.