4.6 out of 5

"Amazing service! Fantastic food with multiple places to choose from. Loved that it was all inclusive! It was on the beach plus had a great pool! The s ... " More

By a verified traveler on Mon 27 Aug 2018

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Hotel Description

4.5-star beachfront property near Playa del Carmen Main Beach

Beachside getaway

With a stay at this property, you'll be convenient to Playa del Carmen Main Beach and Mamitas Beach Club. Also nearby are Playa del Carmen Maritime Terminal and Quinta Avenida.

All-inclusive

A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Spend a day at the beach surfing, or relax with free beach cabanas and sun loungers. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and valet parking.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 513 guestrooms offer thoughtful touches like free minibar items and pillow menus. LED TVs come with satellite channels, and other amenities include free WiFi and balconies.

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$506 per night

Junior Suite, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 2 Double Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal ratings based on 202 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal

Everyone (70) Couples (13)
5 out of 5
Evrything was exelent. We cant wait to be back next year.

Posted by on Dec 21, 2018

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Comment from Hotel Management

Jan 1, 2019 by Chief Concierge

Dear Guest, On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

3 out of 5

Posted by on Dec 18, 2018

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Comment from Hotel Management

Jan 1, 2019 by Hilton PdC Concierge

Dear Guest, We really appreciate this review. We are sorry that you did not have the best service as we are used to give, we really apologize and be sure we will sharing your comments with our pool staff in order to improve and take actions to give an exceptional service. Thank you for choosing us to spend your vacations and we hope that you come back and enjoy once again of all our services!

3 out of 5
Nice hotel. Close to beach and shopping. Staff failed to explain property sufficiently. We felt as we were left to discover the hotel amenities on our own

Posted by on Dec 14, 2018

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Comment from Hotel Management

Jan 13, 2019 by Concierge Hilton PdC

Dear guest, We really appreciate this review. We apologize if in some way we did not exceed your expectations and we sincerely hope you consider to give us another opportunity to host you at Hilton Playa del Carmen.

4 out of 5
Great resort! 5th visit, great food and drinks. Only complaint is the beach use to be for hotel guests only, now it’s open to whomever lands there.

Posted by on Dec 12, 2018

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Comment from Hotel Management

Jan 13, 2019 by Concierge Hilton PdC

Dear Kristi, We truly appreciate your fabulous review. We feel really pleased that you enjoyed your vacation. Thank you again and it will be our honor to have you back with us in a near future.

5 out of 5
I was concerned about how the quality of this resort would be due to the low cost of the resort. We were amazed at everything! Wonderful food at all restaurants; fast, delicious room service; friendly staff (Erik at main pool was wonderful); clean, quiet, spacious rooms; clean pool; beautiful beach; plenty of chairs at pool; immaculate grounds; never any trouble getting a table at restaurants. I could go on and on. We hope Hilton doesn't come in making a bunch of changes (and raise the price), as we loved the resort just the way it was!

Posted by , from Indianapolis, IN on Nov 21, 2018

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Comment from Hotel Management

Nov 25, 2018 by Chief Concierge Hilton

Hola Angie, Thank you very much for your visit to HILTON Playa del Carmen, we really appreciate you have taken the time to share your great review. We would like to mention that our goal is to ensure our guest satisfaction, we always make our best effort in making feel our guest special and valued during their stay and we are so proud that we did with you! We hope to welcome you back soon!

5 out of 5
It was perfect. Great staff, beautiful grounds and amazing rooms. I could not find anything that I would change

Posted by , from Washington State on Nov 19, 2018

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Comment from Hotel Management

Nov 25, 2018 by Concierge Hilton

Dear Mike, We truly appreciate your review, it is really nice, and make us feel very proud of our entire staff!! Our top priority is to offer an exceptional service to each of our guests and it is very satisfying to read that this was your case. It will be an honor to have the opportunity to host you again in the near future.

5 out of 5
I had a lovely experience at the Royal Playa Del Carmen,. The staff was friendly, accommodating and professional. I would most certainly come here again. The only thing I would change is the check in time (it was long and we were tired from traveling). Other than that lovely experience

Posted by , from Washington DC on Oct 31, 2018

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5 out of 5
Great experience. Caters to people with food allergies. Very attentive service. Would go again. Delicious food. Extremely friendly staff. 5 star experience. Amazing spa, very professional and relaxing.

Posted by , from Miami on Oct 29, 2018

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5 out of 5
The Hotel sits off of the Ocean so the views are beautiful. The Royal at Playa del Carmen is the best adult all inclusive hotel! They anticipate your every need the minute you get off the van from the airport to the minute you leave. From the entertainment, the food, and the hotel rooms, everything was a 10! I would highly suggest you get room 508. It was worth the extra $150 per night. You walk off your balcony into the pool and swim up bar! Your patio overlooks the ocean. Spectacular! This is our third time at the Royal and they never fail to please. Thank you to all the staff at The royal and the people of Playa del Carmen. You made us feel special! We will be back!

Posted by on Sep 24, 2018

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Comment from Hotel Management

Sep 30, 2018 by THE Royal Chief Concierge

Dear Guest, This is a fantastic review! We are thrilled you had such a wonderful stay with us. We really appreciate your point of view in each thing you mentioned. We are excited that you really enjoyed our service, food, resort areas, the beach and our hard working staff. We certainly hope to welcome you back again very soon.

5 out of 5

Exceeded all our expectations

Amazing service! Fantastic food with multiple places to choose from. Loved that it was all inclusive! It was on the beach plus had a great pool! The staff was awesome! There was nightly entertainment. Our junior suite room was nicer than anything we have ever stayed in. There was shopping just across the street and lots of close local adventures to choose from! We can’t say enough about our stay here! We will definitely be back!!

Posted by , from Spokane Valley, Washington on Aug 27, 2018

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Comment from Hotel Management

Aug 31, 2018 by The Royal Concierge

We appreciate you have taken the time to share your possitive impressions with us, we want you to know that we do take our guests´ comments very seriously. Thank you so much.

About the Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal

Location Av. Constituyentes No. 2, Playa del Carmen, QROO 77780

Renovations + Closures

The property will be renovating from 01 February 2019 to 01 December 2019 (completion date subject to change). The following areas are affected:

  • Select guestrooms

During renovations, the property will make every effort to minimize noise and disturbance.

All-inclusive Details

All-inclusive room rates at Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
Water activities

  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Tennis lessons
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • Snorkeling included

Property Features

Some rates at Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This luxury property also offers an outdoor tennis court, a spa tub, and a steam room. Free valet parking is available. This 4.5-star Playa del Carmen property is smoke free.

  • 513 guestrooms or units
  • 4 levels
  • 4 buildings
  • 8 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2005
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
  • Parking: Free valet parking

Room Amenities

Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal offers 513 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM. The property hosts a free manager's reception daily.

Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal has 8 restaurants on site.

24-hour room service is available.

Entertainment

The resort provides daily entertainment, which incluces games, actitivies, live music in the lobby bar, and live shows with music and dancing. Once a week a professional tequila and wine sommelier and bartender leads tequila, wine, martini, and coffee tasting sessions.

Nearby Activities

This oceanfront resort offers beach volleyball and non-motorized water sports, including snorkeling. Introductory scuba-diving lessons are held in a diving pool. 3 freeform pools separate the wide stretch of green lawn from the white sand of the beach: 1 is the center of pool and poolside activities, such as bingo; another has a lap lane and is intended for quieter pursuits. Tennis courts are on the roof. Beach palapas are provided; plenty of lounge chairs are available on the sand or by the pool.

A fitness center is on site, with classes including aerobics and Pilates. The on-site spa features a steam room, sauna, cold plunge, and spa tubs that are complimentary to all guests; spa treatments at the SPAzul can be booked (surcharge).

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Fitness classes on site
  • Volleyball on site
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal features SPAzul, a full-service spa offering hydrotherapy treatments, body scrubs and wraps, facial treatments, manicures and pedicures, massages, a boutique, and a sauna. The elegant facilities are divided into men’s and women’s areas, and individual lockers, robes and sandals are provided.

  • Sauna in spa
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Student groups on spring break are not allowed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Playa Carmen
  • Playa Carmen All Inclusive
  • Playa Carmen Resort
  • Royal Playa Carmen
  • Royal Playa Carmen All Inclusive Spa & Resort
  • Royal Playa Carmen Spa
  • Royal Playa Carmen All Inclusive Spa Resort
  • Royal All Inclusive Spa Resort
  • Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
  • Hilton Playa Carmen Adults-Only All-Inclusive
  • Hilton Carmen AdultsOnly Incl

You should know

  • The total price shown includes a resort fee.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.