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With a stay at this property, you'll be convenient to Playa del Carmen Main Beach and Mamitas Beach Club. Also nearby are Playa del Carmen Maritime Terminal and Quinta Avenida.
A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Spend a day at the beach surfing, or relax with free beach cabanas and sun loungers. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and valet parking.
Free WiFi, comfy beds
Boasting comforts such as pillowtop beds and premium bedding, the 513 guestrooms offer thoughtful touches like free minibar items and pillow menus. LED TVs come with satellite channels, and other amenities include free WiFi and balconies.
Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal ratings based on 202 Verified Reviews
Guest reviews for Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal
Jan 1, 2019 by Chief Concierge
Dear Guest, On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
Jan 1, 2019 by Hilton PdC Concierge
Dear Guest, We really appreciate this review. We are sorry that you did not have the best service as we are used to give, we really apologize and be sure we will sharing your comments with our pool staff in order to improve and take actions to give an exceptional service. Thank you for choosing us to spend your vacations and we hope that you come back and enjoy once again of all our services!
Jan 13, 2019 by Concierge Hilton PdC
Dear guest, We really appreciate this review. We apologize if in some way we did not exceed your expectations and we sincerely hope you consider to give us another opportunity to host you at Hilton Playa del Carmen.
Jan 13, 2019 by Concierge Hilton PdC
Dear Kristi, We truly appreciate your fabulous review. We feel really pleased that you enjoyed your vacation. Thank you again and it will be our honor to have you back with us in a near future.
Nov 25, 2018 by Chief Concierge Hilton
Hola Angie, Thank you very much for your visit to HILTON Playa del Carmen, we really appreciate you have taken the time to share your great review. We would like to mention that our goal is to ensure our guest satisfaction, we always make our best effort in making feel our guest special and valued during their stay and we are so proud that we did with you! We hope to welcome you back soon!
Nov 25, 2018 by Concierge Hilton
Dear Mike, We truly appreciate your review, it is really nice, and make us feel very proud of our entire staff!! Our top priority is to offer an exceptional service to each of our guests and it is very satisfying to read that this was your case. It will be an honor to have the opportunity to host you again in the near future.
Sep 30, 2018 by THE Royal Chief Concierge
Dear Guest, This is a fantastic review! We are thrilled you had such a wonderful stay with us. We really appreciate your point of view in each thing you mentioned. We are excited that you really enjoyed our service, food, resort areas, the beach and our hard working staff. We certainly hope to welcome you back again very soon.
Exceeded all our expectations
Aug 31, 2018 by The Royal Concierge
We appreciate you have taken the time to share your possitive impressions with us, we want you to know that we do take our guests´ comments very seriously. Thank you so much.
About the Hilton Playa del Carmen Adults only All inclusive-Formerly The RoyalLocation Av. Constituyentes No. 2, Playa del Carmen, QROO 77780
Renovations + Closures
The property will be renovating from 01 February 2019 to 01 December 2019 (completion date subject to change). The following areas are affected:
- Select guestrooms
During renovations, the property will make every effort to minimize noise and disturbance.
All-inclusive room rates at Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- Meals and beverages at companion properties
Activities and facilities/equipment
- Surfing/boogie boarding
- Fitness facilities
- Onsite entertainment and activities
- Onsite live performances
- Motorized water sports
- Tennis lessons
- Premium and/or non-domestic beverages
- Surcharge for bottled wine
- Airport transfers
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Offsite tours
- Transportation to offsite activities
- Surfing/boogie boarding included
- Taxes included
- 24-hour room service
- Buffet and à la carte dining
- Airport transfers not included
- Premium/non-domestic beverages not included
- Fitness facilities included
- Tennis included
- Volleyball included
- Laundry/dry cleaning services not included
- Motorized water sports not included
- All available beverages included
- Spa/beauty facilities and services not included
- Transportation to offsite activities not included
- Offsite tours not included
- Tennis lessons not included
- Onsite entertainment and activities included
- Gratuities included
- All food and beverages included
- Surcharge for premium or imported alcoholic beverages
- Surcharge for bottled wine
- Minibar (all beverages included)
- Meals and drinks at companion properties included
- Onsite live performances included
- Snorkeling included
Some rates at Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This luxury property also offers an outdoor tennis court, a spa tub, and a steam room. Free valet parking is available. This 4.5-star Playa del Carmen property is smoke free.
- 513 guestrooms or units
- 4 levels
- 4 buildings
- 8 dining venues
- 5 bars or lounges
- 6781 sq ft of conference space
- 630 sq m of conference space
- Built in 2005
- Buffet breakfast (free)
- Bar by the pool
- Swim-up bar
- Manager's reception (free)
- Coffee shop
- Cabanas on the beach (free)
- Beach lounge chairs
- Towels for the beach
- Cabanas by the pool (free)
- Poolside lounge chairs
- Business facilities
- Conference space
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Wedding services available
- Pool or billiards table
- Gift shop
- Beauty salon
- Television in lobby
- Onsite shopping
- Smoking in designated areas
- No smoking on site
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free valet parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
- Parking: Free valet parking
Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal offers 513 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
- Private balcony
- Pillowtop beds
- Stocked minibar (free)
- In-room dining (24 hours)
- LED television
- Satellite channels
- Coffee maker
- Luxury bedding
- Pillow options
- Separate shower and tub
- Rollaway beds (free)
- Housekeeping (daily)
- Nightly turndown service
- Massage in room (surcharge)
- Hair dryer
- Laptop safe
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Ceiling fan
- Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM. The property hosts a free manager's reception daily.
Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal has 8 restaurants on site.
24-hour room service is available.
The resort provides daily entertainment, which incluces games, actitivies, live music in the lobby bar, and live shows with music and dancing. Once a week a professional tequila and wine sommelier and bartender leads tequila, wine, martini, and coffee tasting sessions.
This oceanfront resort offers beach volleyball and non-motorized water sports, including snorkeling. Introductory scuba-diving lessons are held in a diving pool. 3 freeform pools separate the wide stretch of green lawn from the white sand of the beach: 1 is the center of pool and poolside activities, such as bingo; another has a lap lane and is intended for quieter pursuits. Tennis courts are on the roof. Beach palapas are provided; plenty of lounge chairs are available on the sand or by the pool.
A fitness center is on site, with classes including aerobics and Pilates. The on-site spa features a steam room, sauna, cold plunge, and spa tubs that are complimentary to all guests; spa treatments at the SPAzul can be booked (surcharge).
The recreational activities listed below are available either on site or near the hotel; fees may apply.
- Pilates classes on site
- Snorkeling on site
- Bicycle rentals nearby
- Water skiing nearby
- Golfing nearby
- Surfing/boogie boarding on site
- Fitness classes on site
- Volleyball on site
- Windsurfing nearby
- Scuba diving nearby
Hilton Playa del Carmen Adults only All inclusive-Formerly The Royal features SPAzul, a full-service spa offering hydrotherapy treatments, body scrubs and wraps, facial treatments, manicures and pedicures, massages, a boutique, and a sauna. The elegant facilities are divided into men’s and women’s areas, and individual lockers, robes and sandals are provided.
- Sauna in spa
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Hydrotherapy treatments
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- Roll-in shower
- In-room accessibility
- Check-in time ends at 11:30 PM
- Check-in time starts at 3 PM
- Minimum check-in age is 18
- Check-out by noon
Children and extra beds
- Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
- Free rollaway/extra beds!
- Cribs (infant beds) are not available.
- No pets allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Student groups on spring break are not allowed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No cribs (infant beds) available
- Minimum guest age is 18
- Caters to adults only
The charges below are included in your overall room price:
- New Year's Eve gala dinner fee
- Resort fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
- All Inclusive Playa Carmen
- Playa Carmen All Inclusive
- Playa Carmen Resort
- Royal Playa Carmen
- Royal Playa Carmen All Inclusive Spa & Resort
- Royal Playa Carmen Spa
- Royal Playa Carmen All Inclusive Spa Resort
- Royal All Inclusive Spa Resort
- Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
- Hilton Playa Carmen Adults-Only All-Inclusive
- Hilton Carmen AdultsOnly Incl
You should know
- The total price shown includes a resort fee.
- For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
- This is an adults-only property and guests under 18 years old aren't allowed.