4.2 out of 5

"My wife and I vacationed at Riu Playacar in Nov. 2013. We loved the Old Mexico feel of the resort. It was a terrifc experience...beautiful resort...he ... " More

By JonL, from Minnesota on Wed 27 Nov 2013

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Hotel Description

4-star beachfront property near Playa del Carmen Main Beach

Beachside getaway

Your stay at this Playacar property places you within 6 miles (10 km) of Playa del Carmen Main Beach and Mamitas Beach Club. Playacar Golf Club and Plaza Las Americas are also within 6 miles (10 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach snorkeling, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and supervised childcare is an added bonus.

Free WiFi, satellite TV

The 396 guestrooms boast modern comforts like TVs with satellite channels, along with free WiFi. Other amenities include minibars, free bottled water, and ceiling fans.

Junior Suite (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Europe

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Habitacion Doble Sin Balcon Mexico

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Mexico

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Latam

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Playacar All Inclusive ratings based on 44 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Riu Playacar All Inclusive

Everyone (1)
3 out of 5

Expected more from Riu Playacar

Pros: The beach is amazing, blue crystal water. AIso I cannot complaint about the staff, they made us feel like family and tried to engage us
Cons: The food is the main reason we have decided never to visit this hotel again, another big negative is the MUSTY odor in the rooms
We spent one week at the Riu Playacar in Playa del Carmen Mexico, overall we had a decent time but the resort could improve on a few things. THE ROOMS: Our room was very nice and clean, however, there was this awful musty odor that never went away even with the balcony’s door open and the ceiling fan running 24 hours. There were some bloodstains on the pillow covers on day one but those were quickly replaced by housekeeping. The bed and bed sheets were damp and they also smelled nasty, my wife developed a horrible rash after a couple of days of exposure to those damped bed sheets. If you suffer from allergies (especially to mold) I would suggest you look elsewhere. THE FOOD AND RESTAURANTS: The best way to describe the food is “TASTELESS”, presentation was good but the food had no flavor at all, we were hoping to have some authentic Mexican food, the food from Taco Bell or Chipotle taste more Mexican than what they served us in those restaurants. Breakfast was decent (you can’t go wrong with eggs, fruits and cereal) but lunch and dinners were pretty much the same every single day, even the buffets were arranged exactly the same way every day.

Posted by , from Rockville, MD on Jul 18, 2016

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5 out of 5

Great Relaxing Vacation!

My wife and I vacationed at Riu Playacar in Nov. 2013. We loved the Old Mexico feel of the resort. It was a terrifc experience...beautiful resort...helpful and friendly staff...super clean rooms...wonderful double pool and an awesome beach...and excellent food. We are planning to return next year with a group of friends. For shuttle transfers to the hotel we used "Entertainment Plus." Their shuttles in Cancun are called "US Transfer." We got a Private Shuttle for $109 roundtrip for up to 10 people going to the same resort. I highly recommend this since we got to the resort in under an hour. Regular shuttles can take several hours as they stop at several resorts. US Transfer uses new vans and we had a great driver.

Posted by , from Minnesota on Nov 27, 2013

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4 out of 5

4th visit with very few complaints!

Pros: quaint tropical-feeling resort, great buffet selection
Cons: too many crying children, beach isn't being cleaned enough
This was my 4th visit to this resort. We had a great trip overall, but had a few issues. First, we noticed that the sand was not being cleaned with the machine like in past visits. There were cigarette butts and other pieces of trash that you didn't find at other resorts down the beach. I noticed that I saw them cleaning the sand in the evening at other resorts, but not ours. There were also A LOT of kids there this time which I have to account to "kids stay free" that was being advertised. This made it rough on our adult party of 8, as we were constantly around crying, wild, screaming children- not an ideal way to relax! The food selection was great as usual and I noticed that there were foam mattress pads on the bed, which really helped with improve the comfort level. The staff is always great, with the exception of some of the front desk associates who don't smile and are fairly rude- especially to Americans (or this is the impression I got). Our group was an older, non-partying crowd and I just felt that we weren't treated with the respect and courtesy that we should have been after the amount of money we spent to vacation together. Unfortunately just a few employees can impact the whole experience of a vacation. We aren't sure if we will return at this point. After the crying children and unkempt beach, we may try an adults only all-inclusive. I do love the atmosphere and feel of the resort, so it is worth a shot if you haven't been there before. Maybe try it when "kids stay free" isn't being offered!

Posted by , from Indianapolis, IN, USA on May 29, 2012

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3 out of 5

Slightly above Average

We stayed at the Riu Playacar for an informal family reunion last January. Unfortunately the weather was much cooler than normal, so we spent much of the time shopping for fleece jackets and sitting in the lobby bar visiting. As a result, my review of the hotel may be a little skewed. Nevertheless, after staying several times at the Riu Jalisco in Nuevo Vallarta this property was a little disappointing. Far fewer restaurant and bar options,the activity schedule was less than inspiring, and the staff wasn't overly friendly either. It wasn't a horrible stay, but with the selection of all-inclusive's an area, you could probably find better. I will say that the price was right, and the pool area an Asian restaurant were both outstanding. All in all I give it a B.

Posted by , from Denver, Colorado on Apr 18, 2011

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4 out of 5

This was a very comfortable resort from the moment you walked in.

Pros: Quiet, great beach
The staff was very friendly and helpful. Every room had their own balcony which was fantastic. We went with another couple and it was nice because we had rooms next to each other and there was an additional door that we could shut that blocked off the noise in the hall from other visitors. The beach and location were fantastic. It was just a 20 minute walk on the beach to the docks where you could see all the cruise ships and do some shopping. Also in the middle of the day when it was the clearest you could see Cozumel. There was a great little shopping center acrossed the street as well in case there was something we needed. Over all this was a great resort for the price. I would definietly return. I've stayed at other Riu resorts and have not yet been disappointed. One last great thing is that you have access to other Riu resorts in the area.

Posted by , from Grand Rapids, MI on Feb 7, 2011

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4 out of 5

Small, family-friendly resort

Pros: Free breakfast, Free Internet, Quiet, great beach
Cons: firm beds
The resort is small, but we really liked it. By a third day, we knew entire entertainment team and a lot of other guests. Our children and us enjoyed activities near the pool (games, ping-pong, darts, etc). Beds are very firm so make sure to ask for a matress pad. Beach is absolutely wonderful. A lot of pool beds available next to the pool and the beach - no need to wake up early and reserve one. Food is pretty good, especially buffet. This was our second time in this resort and we are likely to visit again!

Posted by , from Redmond, WA on Feb 7, 2011

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5 out of 5

Hotel and staff were very nice

Food was always great and plenty of choices every meal! The beach was wonderful with plenty of chairs.The beach and pool were just a short walk from all the rooms. The beds were extremely hard but I slept every night so it wasnt so bad. The rooms have a couple of choices of alcoholic beverages on tap and in stock in the refrigerator also bottled water and sodas which I thought was amazing to have in your room for such a great priced hotel!!

Posted by , from Missouri on Feb 6, 2011

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3 out of 5

Decent hotel for the value

Pros: close to 5th ave in playa
I went to this hotel for a girls weekend. Hotel was clean, but the rooms were a little dated and musty. Pool was warm and we spent most of the day hanging in the pool by the swim up bar. The lounge chairs at the pool were a little hard to come by unless you got out early. Games at by the pool were entertaining. Drinks at the bar by the lunch buffet were strong and they had a nice selection of vodkas. The beach was large and beautiful - plenty of lounge chairs at the beach.

Posted by on Feb 4, 2011

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5 out of 5

Wonderful property in a beautiful location. I would stay again.

Pros: Free breakfast, Close restaurants, Quiet, privileges at other riu properties nearby
This was my first visit to an all-inclusive resort. It was very, very good. I rented a car for my visit. I expected to park in some distant lot, but I was able to park right in front. The car was expensive, but it was a great way to get to Tulum, Chichen Itza, etc. The excursions are expensive, and quite obviously you're on a schedule. Playa del Carmen is easy walking distance from the hotel, but there's not a lot of reasons to leave the resort. The food was excellent. There were really only two negatives. 1 - the tap water is not drinkable. Bottled water is provided. 2 - The hotel is a little older. It is very well maintained, but shows some signs of age here and there.

Posted by , from Baltimore, MD on Feb 4, 2011

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5 out of 5

Great experience!

The Riu playacar is a great resort.The food quality and selection was very good.The staff go above and beyond to please the guests.I am looking forward to going back.

Posted by , from NY on Feb 3, 2011

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Access to offsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to offsite clubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • Airport transfers not included
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Gratuities included
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Onsite live performances included
  • Snorkeling included

Property Features

Riu Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Playacar All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is served daily. Public spaces have free WiFi. A complimentary children's club, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Riu Playacar All Inclusive. A roundtrip airport shuttle (available on request) is available for a fee. Self parking is free. A complete renovation of Riu Playacar All Inclusive was completed in October 2015. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 396 guestrooms or units
  • 3 levels
  • 9 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Breakfast available (free)
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (59.5 km / 36.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Riu Playacar All Inclusive offers 396 air-conditioned accommodations with minibars and safes. Satellite television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • Television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 11:30 AM.

The Palms - This restaurant serves breakfast, lunch, and dinner. Open daily.

Jade - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Turquesa - This poolside steakhouse serves dinner only. Open daily.

Traviata - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Anana - Onsite lobby lounge. Open 24 hours. Open daily.

Nearby Activities

The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).

Children have their own swimming pool and playground to enjoy at Riu Playacar. Two large pools and gear for various water sports provide plenty of recreational opportunities. For workouts, guests can head to the fitness center on Mexican Street at Riu Yucatan.

Playacar Club de Golf is a par 72, 18-hole course in Playa del Carmen, 1 km (less than a mile) away. The Riviera Maya is famous for water activities, horseback riding, biking, and hiking. All off-site sports incur surcharges.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Windsurfing on site

Spa Services

  • Manicures and pedicures
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request during limited hours. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee (October - December): MXN 10.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Playacar Riu
  • Riu Playacar
  • Riu Playacar All Inclusive
  • Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Playacar Hotels
  • Riu Playacar Hotel Playa Del Carmen
  • Riu Playacar Mexico
  • Riu Playacar Playa Del Carmen
  • Riu Playacar Reviews
  • Rui Playacar
  • Riu Playacar All Inclusive Playa del Carmen
  • Riu Playa Del Carmen
  • Riu Playacar All Inclusive All-inclusive property
  • Riu car Inclusive inclusive p

You should know

  • Riu Playacar All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.