"Lo más destacable es la buena disposición y amabilidad del personal. Desde que llegué había problemas con el agua hasta que finalmente me quedé sin ag ... " More
On the beach
Within a 10-minute walk of this Downtown Playa del Carmen aparthotel, you'll find Quinta Avenida and Playa del Carmen Maritime Terminal. Also, Mamitas Beach is within half a mile (1 km) and Gran Coyote Golf is within 6 miles (10 km).
Fun at the beach
This aparthotel features a restaurant, an outdoor pool, and a bar/lounge. Dine at the beachfront restaurant and relax with beach umbrellas. Enjoy the a rooftop terrace and free perks like English breakfast and WiFi in public areas.
Free WiFi, comfy beds
In addition to flat-screen TVs with cable channels, the 20 apartments offer free WiFi and pillowtop beds. Refrigerators, room service, and hair dryers are also available.
Jun 18, 2023 by MIJ HOTELS PLAYA MAYA
ar guest,Thank you for taking the time to share your observations with us.We are sorry to know that your stay with us did not meet your expectations, we are sure that your comments will be of great help to keep improving our service. Your satisfaction is our top priority.We hope that you will give us the opportunity to welcome you again and regain your confidence towards our brand.Kind regards,Playa Maya by MIJ Hotels
Feb 7, 2022 by Reception
Dear guest, Thank you for the time dedicated to sharing through this comment how your experience has been at Playa Maya Mij Hotels We are very happy to know that we have made your stay enjoyable and we hope to host you again very soon to match, or better, exceed your expectations in the style that distinguishes us at Hotel Playa Maya. Sincerely, Management Playa Maya by MIJ Hotels
Aug 9, 2021 by Recepción
Dear guest, Thank you for the time dedicated to sharing through this comment how your experience has been at Playa Maya Mij Hotels We are very happy to know that we have made your stay enjoyable and we hope to host you again very soon to match, or better, exceed your expectations in the style that distinguishes us at Hotel Playa Maya. Sincerely, Management Playa Maya by MIJ Hotels
Jun 8, 2021 by Quality Manager Playa Maya by MIJ
Estimado huésped Permítanos agradecerle por compartir sus comentarios sobre su más reciente estadía en nuestro hotel. Todas las opiniones son importantes para nosotros. Lamentamos saber que experimentó ciertos inconvenientes durante su estadía; sin embargo, nos gustaría comentarle que referente al estacionamiento, en nuestros sitios está anunciado que desafortunadamente el hotel no cuenta con estacionamiento debido a su ubicación que está a la orilla de la playa. El cierre de las calles es algo que no podemos controlar ya que por reparaciones que están haciendo en la zona o por políticas de tránsito, se hacen estos cierres de calles o avenidas. Lamentamos que la hora de llegada fuera después de las 10pm y que nuestro staff de recepción no le pudiera recibir, sabemos que el guardia que tenemos para recibir a nuestros huéspedes le ha atendido a su llegada, el resto de las personas que estaban en ese momento en el área, no pertenecen al hotel por lo que sinceramente le ofrecemos una disculpa por ese mal momento que tuvo. Hemos verificado con el departamento de Ama de llaves la habitación y diariamente se reporta cualquier tipo de incidencia, nuestro personal de camaristas cuidan mucho la limpieza de habitaciones y no encontramos sábanas manchadas, sin embargo reforzaremos la supervisión para seguir mejorando día a día. Sabemos que parte del registro de las 3 habitaciones con las que viajaba no se pudieron concretar debido a que salían muy temprano de tour y volvían una vez que recepción no estaba por la noche. Lamentamos que no estuviera de acuerdo en realizar el pago del impuesto que está establecido en la zona, desafortunadamente este impuesto es para todos los hoteles y no podemos omitirlo. Dentro de nuestra tarifa, el minibar no lo tenemos incluido y por ello es que no lo anunciamos con un cargo extra, sin embargo debido a que su estancia no fue del todo placentera no hubo ningún problema al darla en cortesía. Asimismo, agradecemos el que nos haya compartido su experiencia y le ofrecemos nuestras más sinceras disculpas por la situación que experimentó. Esperamos que pueda otorgarnos el honor de darle la bienvenida una vez más para que podamos cambiar su percepción sobre nuestro hotel. Saludos Cordiales.
Oct 16, 2020 by Recepción
Hola Gracias por haber elegido Playa Maya By Mij,como su destino vacacional,para nosotros fue un placer atenderla y agradecemos sus comentarios,que tenga buen viaje ,y esperamos volver a verlas pronto . Saludos Cordiales, Samanya Fajardo. Recepción Playa Maya By MIJ
Feb 18, 2020 by Recepcion
Dear J, Receive a cordial greeting from the Hotel Playa Maya. Thank you very much for your comments, we will take them into account as part of a continuous improvement process. We look forward to receiving you again in the future. Best regards, Reception
Mar 25, 2020 by Recepción
Estimado Anonymous. Reciba un cordial saludo de parte del equipo del Hotel Playa Maya. Le agradecemos por sus buenos comentarios, nos complace saber que cumplimos con sus expectativas. Estaremos encantados de recibirle nuevamente en un futuro cercano. Saludos cordiales!
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Playa Maya by MIJ - Beachfront Hotel like an outdoor pool and a spa tub. Free breakfast is available daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This 3-star Playa del Carmen aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Playa Maya by MIJ - Beachfront Hotel offers 20 accommodations with laptop-compatible safes and hair dryers. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Guests are served free English breakfast daily from 8:00 AM to 10:00 AM.
Restaurant Playa Maya - This beachfront family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
An outdoor pool and a spa tub are on site.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 10:00 PM. If you are planning to arrive after 9:30 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property can only be accessed by the beach.
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Guests arriving after 9:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.