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"Lo más destacable es la buena disposición y amabilidad del personal. Desde que llegué había problemas con el agua hasta que finalmente me quedé sin ag ... " More

By a verified traveler on Mon 07 Feb 2022

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Hotel Description

3-star beachfront aparthotel near Playa del Carmen Maritime Terminal

On the beach

Within a 10-minute walk of this Downtown Playa del Carmen aparthotel, you'll find Quinta Avenida and Playa del Carmen Maritime Terminal. Also, Mamitas Beach is within half a mile (1 km) and Gran Coyote Golf is within 6 miles (10 km).

Fun at the beach

This aparthotel features a restaurant, an outdoor pool, and a bar/lounge. Dine at the beachfront restaurant and relax with beach umbrellas. Enjoy the a rooftop terrace and free perks like English breakfast and WiFi in public areas.

Free WiFi, comfy beds

In addition to flat-screen TVs with cable channels, the 20 apartments offer free WiFi and pillowtop beds. Refrigerators, room service, and hair dryers are also available.

Economy Room

Bed Count room.options.bedSize. Maximum Occupancy 4 Max
$88* Per night/room Apr 27 - Apr 28

Family Suite, Connecting Rooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 8 Max

Room, 1 King Bed with Sofa bed, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Economy Suite, Connecting Rooms

Bed Count 4 Full Beds Maximum Occupancy 8 Max

Deluxe Room, Balcony, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Playa Maya by MIJ - Beachfront Hotel ratings based on 7 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Playa Maya by MIJ - Beachfront Hotel

Everyone (1) Family (3)
1 out of 5
They did not fulfill their promises. There was no free parking, we didn’t receive free breakfast due to the employees boycotting outside. The employees are hardworking sweet people but this hotel does not pay their employees on time and make them work free extra time. We had to leave a day early because there were no workers or service. I would not come back or recommend!!

Posted by on Jun 18, 2023

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Comment from Hotel Management

Jun 18, 2023 by MIJ HOTELS PLAYA MAYA

ar guest,Thank you for taking the time to share your observations with us.We are sorry to know that your stay with us did not meet your expectations, we are sure that your comments will be of great help to keep improving our service. Your satisfaction is our top priority.We hope that you will give us the opportunity to welcome you again and regain your confidence towards our brand.Kind regards,Playa Maya by MIJ Hotels

4 out of 5
Lo más destacable es la buena disposición y amabilidad del personal. Desde que llegué había problemas con el agua hasta que finalmente me quedé sin agua. Pero me permitieron el acceso a otra habitación para poder ducharme

Posted by on Feb 7, 2022

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Comment from Hotel Management

Feb 7, 2022 by Reception

Dear guest, Thank you for the time dedicated to sharing through this comment how your experience has been at Playa Maya Mij Hotels We are very happy to know that we have made your stay enjoyable and we hope to host you again very soon to match, or better, exceed your expectations in the style that distinguishes us at Hotel Playa Maya. Sincerely, Management Playa Maya by MIJ Hotels

4 out of 5
This place is walking distance to the bus station and ferry and even Walmart. The property's entrance is on the beach. It is the one next to the corner one. It was good overall. They offer free breakfast and it was delicious and filling. I wished they had a menu instead of a hand written note. Also they charge a fee and I suggest you do it in Mexican pesos or cash. At the end of your stay they will refund you that right away. Do not forget to ask for the WIFI code before you go into the room or ask the guard. Get there before 10 pm because they don't have 24 hour check in. There is a guard on duty and he might allow you in your room. They don't allow you to bring food or drinks in. I do not know why but because of the pandemic they said it was ok. There is a tiny store around the corner and we stocked up on waters there. Maybe they do it to avoid roaches, who knows. One thing about the hotel is that Netflix didn't work or the Tv was not set right and the ceiling was slowly leaking. Overall, I reccomend this place.

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 9, 2021 by Recepción

Dear guest, Thank you for the time dedicated to sharing through this comment how your experience has been at Playa Maya Mij Hotels We are very happy to know that we have made your stay enjoyable and we hope to host you again very soon to match, or better, exceed your expectations in the style that distinguishes us at Hotel Playa Maya. Sincerely, Management Playa Maya by MIJ Hotels

1 out of 5
Experiencia en su hotel. Un día antes de nuestra llegada nos avisaron que el hotel no contaba con estacionamiento, lo que dificultó nuestro acceso. Además, el acceso por las calles fue difícil, ya que, había muchas calles cerradas. Al momento de la llegada hubo muy mala atención. En recepción la persona que nos recibió estaba a carcajada abierta cuando nos acercábamos al hotel, obvio por la playa. Como íbamos caminando con las maletas, le parecía muy divertido y se estaba burlando. Nunca se ofreció a apoyar ni a los niños que iban batallando tanto con su equipo. Luego dentro del hotel en el cuarto 104 las sabanas tenían manchas de sangre. Por parte de la chica que nos realizó el check in hubo atención a nuestras quejas. Tanto que nos dio de cortesía lo que consumimos del frigobar porque ¡oh, sorpresa! hasta eso cobraban de manera individual.

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 8, 2021 by Quality Manager Playa Maya by MIJ

Estimado huésped Permítanos agradecerle por compartir sus comentarios sobre su más reciente estadía en nuestro hotel. Todas las opiniones son importantes para nosotros. Lamentamos saber que experimentó ciertos inconvenientes durante su estadía; sin embargo, nos gustaría comentarle que referente al estacionamiento, en nuestros sitios está anunciado que desafortunadamente el hotel no cuenta con estacionamiento debido a su ubicación que está a la orilla de la playa. El cierre de las calles es algo que no podemos controlar ya que por reparaciones que están haciendo en la zona o por políticas de tránsito, se hacen estos cierres de calles o avenidas. Lamentamos que la hora de llegada fuera después de las 10pm y que nuestro staff de recepción no le pudiera recibir, sabemos que el guardia que tenemos para recibir a nuestros huéspedes le ha atendido a su llegada, el resto de las personas que estaban en ese momento en el área, no pertenecen al hotel por lo que sinceramente le ofrecemos una disculpa por ese mal momento que tuvo. Hemos verificado con el departamento de Ama de llaves la habitación y diariamente se reporta cualquier tipo de incidencia, nuestro personal de camaristas cuidan mucho la limpieza de habitaciones y no encontramos sábanas manchadas, sin embargo reforzaremos la supervisión para seguir mejorando día a día. Sabemos que parte del registro de las 3 habitaciones con las que viajaba no se pudieron concretar debido a que salían muy temprano de tour y volvían una vez que recepción no estaba por la noche. Lamentamos que no estuviera de acuerdo en realizar el pago del impuesto que está establecido en la zona, desafortunadamente este impuesto es para todos los hoteles y no podemos omitirlo. Dentro de nuestra tarifa, el minibar no lo tenemos incluido y por ello es que no lo anunciamos con un cargo extra, sin embargo debido a que su estancia no fue del todo placentera no hubo ningún problema al darla en cortesía. Asimismo, agradecemos el que nos haya compartido su experiencia y le ofrecemos nuestras más sinceras disculpas por la situación que experimentó. Esperamos que pueda otorgarnos el honor de darle la bienvenida una vez más para que podamos cambiar su percepción sobre nuestro hotel. Saludos Cordiales.

4 out of 5
Place clean, people (employees)very nice and helpful, Restaurant is expensive, the pool was close due to hurricane, it open the last day that we were here.

Posted by on Oct 16, 2020

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Comment from Hotel Management

Oct 16, 2020 by Recepción

Hola Gracias por haber elegido Playa Maya By Mij,como su destino vacacional,para nosotros fue un placer atenderla y agradecemos sus comentarios,que tenga buen viaje ,y esperamos volver a verlas pronto . Saludos Cordiales, Samanya Fajardo. Recepción Playa Maya By MIJ

5 out of 5
Very clean and friendly staff. Could use a little maintenance here and there but it's also right off the ocean and salt air is hard on things. It is also quieter here than we thought it would be due to the proximity of a few log bars.

Posted by , from MINNESOTA on Feb 18, 2020

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Comment from Hotel Management

Feb 18, 2020 by Recepcion

Dear J, Receive a cordial greeting from the Hotel Playa Maya. Thank you very much for your comments, we will take them into account as part of a continuous improvement process. We look forward to receiving you again in the future. Best regards, Reception

5 out of 5
Todo muy bien muy limpio el personal super nice las instalaciones excelentes

Posted by on Mar 25, 2020

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Comment from Hotel Management

Mar 25, 2020 by Recepción

Estimado Anonymous. Reciba un cordial saludo de parte del equipo del Hotel Playa Maya. Le agradecemos por sus buenos comentarios, nos complace saber que cumplimos con sus expectativas. Estaremos encantados de recibirle nuevamente en un futuro cercano. Saludos cordiales!

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • A la carte dining included
  • All available beverages included

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Playa Maya by MIJ - Beachfront Hotel like an outdoor pool and a spa tub. Free breakfast is available daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This 3-star Playa del Carmen aparthotel is smoke free.

  • 1 building
  • 20 guestrooms or units
  • 3 levels
  • Built in 2002
  • English breakfast (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Playa Maya by MIJ - Beachfront Hotel offers 20 accommodations with laptop-compatible safes and hair dryers. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free English breakfast daily from 8:00 AM to 10:00 AM.

Restaurant Playa Maya - This beachfront family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Surfing/bodyboarding nearby
  • Windsurfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM. If you are planning to arrive after 9:30 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property can only be accessed by the beach.

The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Guests arriving after 9:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. Contactless check-out is available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 10:00 PM
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Playa Maya Hotel Playa del Carmen
  • Playa Maya Hotel
  • Playa Maya Playa del Carmen
  • Playa Maya Riviera Maya/Playa Del Carmen Mexico
  • Playa Maya Del Carmen
  • Playa Maya Hotel Del Carmen

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.