"It was very pleasant. The beach was terrible, but the hotel cannot control Mother Nature. They tried by having staff onsite to remove as much of the ... " More

By a verified traveler on Tue 24 Jul 2018

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Hotel Description

4.5-star beachfront property near Punta Esmeralda Beach

On the beach

Within 6 miles (10 km) of this Playa del Carmen property, you'll find Mamitas Beach Club and Playa del Carmen Main Beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Enjoy the 13 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 472 guestrooms feature thoughtful touches like free minibar items and bathrobes, while living rooms and coffee/tea makers offer the conveniences of home. Plasma TVs come with satellite channels, and other amenities include free WiFi and furnished balconies.

Junior Suite (deluxe)

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$294 per night

Suite, Round Bed, Swimout (Honeymoon)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Round Bed (Honeymoon)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room (Platinum)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, Swimout (Platinum)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, Pool Access ((Swimout) Deluxe)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Platinum Yucatan Princess Adults Only - All inclusive ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Platinum Yucatan Princess Adults Only - All inclusive

Everyone (15) Couples (4)
4 out of 5
nice resort, great staff, very clean. good entertainment poolside and nightly.

Posted by on Jan 27, 2019

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2 out of 5
We arrived on Sunday 8/19/18. Sunday night our toilet was stopped up at about 11 o’clock. We called to have it fixed they never came. In about 30 minutes we had to call them back. They said they would send someone. They plunged the toilet it worked fine. Next morning we used toilet again it was stopped up. Had to tell them toilet was still stopped up. I work in building maintenance. They told us not to flush toilet paper down it. Toilet stopped up 2 more times. They never offered to change rooms or even apologized and every time we called they asked did you flush paper down it we just dealt with it. There was no signs that read anywhere in the resort that says do not flush paper down toilet. Other guests did not have this problem only us if you like dealing with this then go and be happy.

Posted by , from Dallas TX on Aug 25, 2018

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4 out of 5
It was very pleasant. The beach was terrible, but the hotel cannot control Mother Nature. They tried by having staff onsite to remove as much of the seaweed as possible. Nonetheless, the hotel was WONDERFUL!!!!

Posted by , from Texas on Jul 24, 2018

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5 out of 5

Excellent hotel

Super nice rooms, greattttttttt food and the buffet restaurant super delicious great staff polite.

Posted by , from miami, Fl on Jul 11, 2018

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5 out of 5

Great location

This was my first time in Mexico and this hotel in Playa del Carmen did not disappoint. It is adult only so you have access to the 2 other princess hotels nearby but no one else can come to ours. Food was fabulous at the yucatan buffet breakfast especially and our favorite dinner was at la Bruschetta. Entertainment could be found everywhere starting around 10 and going until 11 every day. Pool parties were fun. The shows at night were very good and fun. Hotel rooms were kept clean and stocked, even surprised us with towel animals. I would definitely recommend an all inclusive resort, so nice not to have to stress about funds while enjoying yourself.

Posted by , from myrtle beach,SC on Apr 30, 2018

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5 out of 5

Best Adults only all inclusive in Playa area !

We had yet another awesome experience it a princess resort in Playa Del Carmen! This was our second trip to the platinum adults only and we will definitely return. There was never any issues with any part of our stay but had there been I am confident the staff would have handled it quickly. The food was top-quality and top shelf liquor was flowing. Don't miss Lobster night on the buffet Thursday's or free wine tasting experience at Skylight's on Friday ! The entertainment staff and the shows every other night are nothing short of spectacular. These young people are VERY talented. We enjoyed everybody we encountered. Some staff favorites were Jose and Eugenio at the Playa swim up bar, our Hibachi Chef Rubicel at Tao , and our phenomenal waiter Diego at the Aroma reatorante ! Overall we feel the two Princess resorts offer a VERY high quality experience at a very average price. It afforded us an extra few days as we stayed for 10 this time. We met many wonderful people, Alan and Lisa from England , Craig and Keri from Ohio , John and Kay from New Jersey and SO Many others. It was hard to leave. Looking forward to our next visit already ! Thanks Princess Yucatán Platinum !!

Posted by , from Wisconsin on May 27, 2017

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Comment from Hotel Management

Jun 22, 2017 by Community Manager

Dear Craig &Michelle, First of all, thank you for your loyalty, choosing for sencond time to spend your holidays. We are so happy to read that we met again your expectations, that you had an amazing time in the property and you felt pampered for all the staff, especially Jose, Eugenio, Rubicel and Diego, we will share your comments with them, we are sure they will be so happy to read it. We look forward to welcoming you soon for another superb vacation at the resort. Kind regards.

4 out of 5

A Nice Getaway

Pros: Swim out room
Cons: Staff needs to be more friendly.
Location: Everything is included. No need to leave.
This is a solid 4 star hotel. The rooms are very nice. The swim out is the way to go. Food is good not great. Staff is perfunctory not necessarily welcoming.

Posted by , from Boston on Feb 24, 2017

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Comment from Hotel Management

Mar 2, 2017 by Pilar Orti

Dea Marilyn, Thank you for choosing Platinum Yucatán Princess as your holiday destination and for sharing your experience. Our staff receives periodically training to be attentive and accomodating to our guests. I will send this to all the head departments to ensure this is the priority. We hope to have the pleasure to welcome you in the future, Kind regards,

3 out of 5
Platinum Yucatan Princess Adults Only is a ok hotel. It is definitely not a 5 star hotel. Not much to do at this hotel. Food was very repetitive and not good. Room appears old.

Posted by on Nov 18, 2016

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1 out of 5

Overall Disappointed

Pros: Hardly anything
Cons: The food!!!!
Overall me and my wife were disappointed by our experience at the Princess Platinum Resort. Last year for our honeymoon we stayed at Paradisis La Perla (which was incredible) and wanted to try a new resort this year. Our main complaint with the resort is the quality of food. It was honestly some of the worst food I have ever eaten. I am not picky by any means and will try just about anything, but it is sad when I can get better seafood back home than I can on a beach resort. The best restaurants you can eat are Tao and The Grill. Those are literally the only two dinners we enjoyed. The italian, international and buffet sucked! Good luck finding a good meal for breakfast and the only decent lunch we could find was at the grill, but even that was hit or miss. Also when we arrived they said that we did not need to make reservations at any of the restaurants, we just needed to show up. Unfortunately since there are no reservations you have wait times of 45 min to an hour. Another big issue we had was there was no bottle service! At other all inclusive resorts you can request that bottles of liquor be brought to your room, but not here. Some pros and cons of the resort and our stay. PROS -nice beach -plenty of activities -great drinks -decent room with swimout area -nice shower in room CONS - Terrible Food - Shows Sucked - Drunk People Everywhere - No Bottle Service - They Nickle and Dime you for Everything - $28 Sunscreen - Pools close at 8pm (even personal swimout poo

Posted by on Jul 26, 2016

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2 out of 5

Disappointing all-inclusive adult-only resort

Pros: The room was amazing!
Cons: The food was horrible!
I would love to give this resort higher than 2 stars because the room/pools were the best I have seen in Mexico. Unfortunately, the food was terrible. They only had buffet for both breakfast and lunch, and it at times it was inedible. There were 4 restaurants for dinner (one you had to pay extra for), and we only enjoyed the Italian restaurant. I'm not a foodie - but I would definitely swap a less magnificent room for a little higher quality of food. Very disappointed.

Posted by on May 31, 2016

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About the Platinum Yucatan Princess Adults Only - All inclusive

Location Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities
  • Soccer
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Minibar (all beverages included)
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included

Property Features

Platinum Yucatan Princess Adults Only - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Platinum Yucatan Princess Adults Only - All inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is served daily. You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 472 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (50.3 km / 31.3 mi)
  • Parking: Free self parking

Room Amenities

Platinum Yucatan Princess Adults Only - All inclusive offers 472 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Accommodations offer separate living rooms. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Living room
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Yucatan - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.

Tao - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

13 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Scuba diving nearby

Spa Services

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.

This property does not have a front desk. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Platinum Yucatan Princess Adu
  • Platinum Yucatan Princess All Suites Playa del Carmen
  • Platinum Yucatan Princess All Suites Resort
  • Platinum Yucatan Princess All Suites Resort Playa del Carmen
  • Platinum Yucatan Princess Adults All inclusive Playa del Carmen
  • Platinum Yucatan Princess Adults Playa del Carmen
  • Platinum Yucatan Princess Adults

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.