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At this Playa del Carmen property, you'll be within half a mile (1 km) of Quinta Avenida and 6 miles (10 km) of Mamitas Beach Club. Playa del Carmen Main Beach and Punta Esmeralda Beach are also within 6 miles (10 km).
A full-service spa, 14 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. There's fun for all ages with a children's pool and an arcade/game room, and in-room childcare is an added bonus.
Free WiFi, iPod docks
Boasting comforts such as Egyptian cotton sheets and down comforters, the 512 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include free WiFi, furnished balconies, and LCD TVs with cable channels.
Paradisus Playa del Carmen La Esmeralda All Inclusive ratings based on 20 Verified Reviews
Guest reviews for Paradisus Playa del Carmen La Esmeralda All Inclusive
Oct 9, 2018 by Guest Service, La Esmeralda.
Dear Mary, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards. Guest Service, La Esmeralda.
Very nice property, excellent helpful staff,
Beautiful resort perfect for families
Great place, I would go again.
The best resort yet.
Family Concierge service was not great
Great all-inclusive resort
great time at Playa
About the Paradisus Playa del Carmen La Esmeralda All InclusiveLocation 5th Av., Playa del Carmen, Playa del Carmen, QROO 77710
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
- Buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
Activities and facilities/equipment
- Water fitness
- Onsite entertainment and activities
- Onsite live performances
- Surcharge for premium food items
- Surcharge for bottled wine
- Surcharge for room service
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Yoga classes/lessons included
- Pilates classes/lessons included
- Dancing classes/lessons included
- Taxes included
- 24-hour room service
- Onsite entertainment and activities included
- Buffet and à la carte dining
- Bartending classes/lessons included
- Gratuities included
- Cooking classes/lessons included
- Water fitness classes/lessons included
- Food and beverage restrictions apply
- Laundry/dry cleaning services not included
- Surcharge for premium food items
- Surcharge for bottled wine
- All available beverages included
- Minibar (all beverages included)
- Spa/beauty facilities and services not included
- Surcharge for room service
- Onsite live performances included
- Room service not included
Paradisus Playa del Carmen La Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus Playa del Carmen La Esmeralda All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a health club, and a spa tub. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 16 bars/lounges. WiFi is free in public spaces. You'll find a business center on site. Event space at this property measures 25000 square feet (2323 square meters) and includes a conference center. A children's pool, a sauna, and spa services are also featured at the luxury Paradisus Playa del Carmen La Esmeralda All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.
- 512 guestrooms or units
- 3 levels
- 8 buildings
- 14 dining venues
- 4 swim-up bars
- 16 bars or lounges
- 25000 sq ft of conference space
- 2323 sq m of conference space
- Built in 2011
- Bar on the beach
- Coffee shop
- Towels for the beach
- Umbrellas for the beach
- Umbrellas for the pool
- Conference center
- Business facilities
- Dry cleaning
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Wedding services available
- Game room or arcade
- Gift shop
- Beauty salon
- Television in lobby
- Onsite shopping
- Smoking in designated areas
Family Friendly Amenities
- Family Property
- Number of outdoor pools - 5
- Children's pool
- Free WiFi
- Snack bar/deli
- In-room childcare (surcharge)
- Arcade/game room
- DVD player
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (53.2 km / 33 mi)
- Parking: Free self parking
Paradisus Playa del Carmen La Esmeralda All Inclusive offers 512 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch LCD televisions come with cable channels and pay movies. Bathrooms include rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include free minibar items and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
- Private balcony (furnished)
- Stocked minibar (free)
- IPod dock
- In-room dining (24 hours)
- LCD television
- Cable channels
- Movies for purchase
- DVD player
- Egyptian cotton linens
- Down blanket
- Rainfall showerhead
- Housekeeping (daily)
- Nightly turndown service
- Childcare in room (surcharge)
- Hair dryer
- Designer toiletries
- Iron and ironing board
- Blackout drapes
- Exterior corridor access
- Climate control (air conditioning)
Food & Drink
Paradisus Playa del Carmen La Esmeralda All Inclusive has 14 restaurants on site.
24-hour room service is available.
A health club is featured at the resort. 4 outdoor swimming pools are on site along with a children's pool. Guests can enjoy pool activities such as aqua aerobics. Bali beds are available at the La Perla and La Esmeralda swimming pool areas for a surcharge. Other recreational amenities Pilates, Zumba, a sauna, and a steam room. In addition, the resort offers activities such as enjoying live music, dance classes, wine tastings, tequila tastings, and an environmental class on the beach.
Some children's activities include creating crafts, taking part in a cookie workshop, pirate parties, even a talent night. Kids can also play games on the beach, go on treasure hunts, and more.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Pilates classes on site
- Snorkeling on site
- Ecotours nearby
- Fitness classes on site
- Kayaking on site
- Yoga classes/instruction on site
YHI Spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Guests under 18 years old are not allowed in the spa.
- Sauna in spa
- Spa tub in spa
- Number of treatment rooms 14
- Minimum age to access spa is 18
- Couples treatment rooms
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- In-room accessibility
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Special check-in instructions:
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.
- Check-out by noon
Children and extra beds
- Children are welcome.
- No pets allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests will be asked to pay the following charges at the property:
- A tax is imposed by the city: MXN 20 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
- Paradisus Esmeralda
- Paradisus Esmeralda All Inclusive
- Paradisus Playa del Carmen La Esmeralda
- Paradisus Playa del Carmen La Esmeralda All Inclusive
- Paradisus Playa Carmen Esmeralda All Inclusive
- Paradisus Playa Carmen Esmeralda
- Paradisus Playa Carmen Esmeralda All Inclusive Playa del Carmen
You should know
- Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Awards & Affiliations
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Book a stay in any room or rate category and receive access to Illy Corner (surcharge), Restaurant Passion by Martin Berasategui, Don Julio Corner tequila tasting (surcharge), Mexican romantic dinners (surcharge), and Moet & Chandon Corner sparkling wine tasting (surcharge).
Full details at check-in.
Family Concierge Suite Benefits
Book a stay in a "Family Concierge" suite and receive family-oriented details including child-sized amenities; private swimming pool and beach area with concierge service; special amenities for children in the Suites including bathrobes and slippers; turndown service with milk and cookies; personalized mini-bar with drinks and snacks for children; "welcome" beach kit for children from Paradisus; certified butler service with contact through instant messaging; packing and unpacking services coordinated by stewardship (subject to availability); access to YHI Spa water ritual; personalized pillow menu; personalized nightly turndown service; special aromatherapy menu in the room (surcharge); access to Family Concierge private heated pool with a swim-up bar and Bali beds; and private beach access with beach butler service area.
Must book a "Family Concierge 1 Bedroom Master Suite", "Family Concierge 1 Bedroom Master Suite Swim Up", "Family Concierge 1 Bedroom Suite Swim up", or "Family Concierge Junior Suite" to receive benefits. Full details at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
Kids Stay and Eat Free
Book a stay in any room or rate category from now-December 22, 2019, for travel May 1-December 22, 2019, and up to 2 children age 12 and younger stay and eat free when registered in the same room.
Full details at check-in. Children 12 and younger eat free when ordering from the children’s menu and dining with paying adults ordering from the regular menu. Limited to 2 per room. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Blackout dates: July 8-August 19, 2019. Other restrictions and blackout dates may apply.