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4.3 out of 5

"First time to this area of Mexico. Staff are very pleasant. Room was clean but didbhave that wet musty smell. Pools were very clean. Entertainment ... " More

By a verified traveler on Thu 08 Feb 2024

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Hotel Description

4.5-star beach property near Akumal Beach

Steps from the beach

Within a 15-minute walk of the property, you'll find Riviera Maya Golf Club and Aktun Chen. Xcacel Beach and Xcacelito Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a golf course, a full-service spa, and a nightclub. Relax with beach umbrellas and enjoy a refreshing drink at one of the 3 beach bars. Enjoy a meal in one of the 4 restaurants and perks like free buffet breakfast and free self parking.

Junior Suite (Superior)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite (Superior)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Superior)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive ratings based on 14 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Everyone (6) Couples (7) Family (2)
4 out of 5
First time to this area of Mexico. Staff are very pleasant. Room was clean but didbhave that wet musty smell. Pools were very clean. Entertainment guides were very fun and energetic.

Posted by on Feb 8, 2024

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Comment from Hotel Management

Feb 8, 2024 by Online Reputation Bahia Principe

Dear Chrissie,Allow us to thank you for sharing your recent experience with us and choosing our little paradise to spend your holiday!We are glad to hear that you enjoyed your time in our hotel. We will be more than happy to welcome you again! Best regards,Tania VelázquezBahia Principe Luxury Sian Ka'an

5 out of 5
Everyone was so nice and helpful, room was spacious and comfortable, food was amazing. Only negative is most of the restaurants we’re too hot. Like uncomfortable hot.

Posted by on Jul 17, 2023

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Comment from Hotel Management

Jul 18, 2023 by Online Reputation Bahia Principe

Dear guest,We appreciate you taking time to express your comments about your stay with us.Thank you for letting us know your observation regarding your experience, we always make our best to exceed our guests expectations!If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Receive our warmest regards,Tania VelázquezBahia Principe Luxury Sian Ka'an

4 out of 5
I liked that the room was very clean, spacious and cool in temperature. I was disappointed that the staff knew very little English.

Posted by on May 25, 2023

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Comment from Hotel Management

May 26, 2023 by Online Reputation Bahia Principe

Dear Guest,On behalf of our entire team we want to thank you for choosing our hotel as your holiday destination. We appreciate your preference. Thank you for taking from your valuable time to share your feedback. We all hope to welcome you back very soon, to pamper you as you deserve.Best regards,Tania VelázquezBahia Principe Luxury Sian Ka'an

4 out of 5
staff were great

Posted by on Feb 23, 2023

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Comment from Hotel Management

Feb 25, 2023 by Online Reputation Bahia Principe

Dear Guest:Thank you for choosing our facility as your holiday destination.We are looking forward to your next visit to spend here another memorable holiday.Best regards,Tania VelázquezBahia Principe Luxury Sian Ka'an

4 out of 5

Posted by on Sep 21, 2022

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5 out of 5
The property was beautiful. There is nothing to complain about.

Posted by on Jan 20, 2022

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Comment from Hotel Management

Jan 21, 2022 by Online Reputation Bahia Principe Luxury Sian Ka’an

Dear Guest: On behalf of our team we thank you for choosing Bahia Principe Luxury Sian Ka'an! Positive comments always motivate the staff to provide excellent service. It is rewarding for us to know what you spent a wonderful days of holidays in the resort. Our mission is to exceed our guest´s expectations and we are glad to know that we accomplished this goal with you. We will be more than happy to welcome you again! Our best regards, Tania Velázquez Bahia Principe Luxury Sian Ka’an

3 out of 5
There is definitely a communication gap. The employee say yes when they don’t understand your question/ request opposed to asking for additional help.

Posted by on Jul 29, 2019

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4 out of 5
The room has an musty smell, the Food was delicious but not so good was the Sushi. The Animationteam was very good.

Posted by on Mar 23, 2019

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5 out of 5
The hotel is Beautiful! It is secluded and not directly on the beach but the trolley and transportation to the beach is easy and convenient and the beach is private and beautiful. Food at the hotel is excellent at all the restaurants, it is nice that many of the restaurants are exclusive for the adults only guest. Spa service is exceptional! Rosa the receptionist is so accommodating and the massage therapists are wonderful Especially Laura and Monserrat

Posted by , from Lafayette NJ on Oct 14, 2018

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5 out of 5

Awesome vacation getaway

If I could of gave them 6 stars we would have. From the staff to the entire resort everything was top notch.

Posted by on Apr 15, 2018

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About the Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Location Km 250 Carr Federal a Chetumal, Akumal, QROO 77760

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling
  • Surfing/body boarding
  • Windsurfing

Land activities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Pilates
  • Yoga

Entertainment

  • Onsite entertainment and activities

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf

  • Kayaking included
  • Surfing/bodyboarding included
  • Windsurfing included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Miniature golf not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • Snorkeling included

Property Features

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Feel the sun on your face and the sand in your toes on the private white sand beach, located just 1 miles away. For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Summer fun is a breeze at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 4 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 beach bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a sauna, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Akumal property.

  • 420 guestrooms or units
  • 3 levels
  • 36 buildings
  • 4 dining venues
  • 3 bars on the beach
  • 4 bars or lounges
  • Meeting rooms
  • Built in 2010
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free beach shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive offers 420 accommodations with free minibar items and safes. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Akumal property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Yal-ku - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Alux - This restaurant serves dinner only. Reservations are required. Open daily.

Maiko - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Snack Bar El Cenote - Onsite buffet restaurant. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including an outdoor tennis court. 4 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Fitness classes on site
  • Beach volleyball on site
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Bahia Spa. Massages are available on the beach and in the spa; other services include sports massages, facials, and body wraps.

  • Massages on beach
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Luxury Bahia Principe Sian Kaan Adults
  • Luxury Bahia Principe Sian Kaan Adults All Inclusive Akumal
  • Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
  • Luxury Bahia Principe Sian Kaan Adults All Inclusive
  • Bahia Principe Luxury Sian Ka'an
  • Bahia Principe Luxury Sian Ka'an All Inclusive
  • Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
  • Bahia Principe Luxury Sian Ka'an Adults Only All Inclusive

You should know

  • Reservations are needed for golf tee times and massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.