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On the beach
Your stay at this Playacar property places you within 6 miles (10 km) of Playa del Carmen Main Beach and Mamitas Beach Club. Playacar Golf Club and Plaza Las Americas are also within 6 miles (10 km).
This property features 3 restaurants, 4 outdoor pools, and a fitness center. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and supervised childcare is an added bonus.
Free WiFi, balconies
In addition to flat-screen TVs with satellite channels, the 350 guestrooms offer free WiFi and free minibar items. Other amenities include balconies, private yards, and room service.
Iberostar Quetzal All Inclusive ratings based on 26 Verified Reviews
Guest reviews for Iberostar Quetzal All Inclusive
Upgraded to Presidential Suite due to overbooking.
May 29, 2018 by Adriana Bernal
With great pride I read your letter which I received today regarding your stay at our hotel. I would like to express my gratitude for the kind words you have submitted to us about our resort and Staff.
See you next year!
Great hotel, beach and entertainment staff!
Great Holiday Stay
Great hotel, not for physically challenged guests
About the Iberostar Quetzal All InclusiveLocation Avenida Xaman Ha Lote Hotelero No. 2, Playa del Carmen, QROO 77710
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
- Meals, snacks, and beverages included
Activities and facilities/equipment
All non-motorized water sports are included.
- Fitness facilities
- Supervised activities for children between 4 and 12 years old
- Scuba-diving excursions
- Airport transfers
- Laundry/dry cleaning services
- Offsite tours
- Kayaking included
- Sailing included
- Windsurfing included
- Aerobics classes/lessons included
- Taxes included
- Gratuities included
- Airport transfers not included
- Fitness facilities included
- Tennis included
- Food and beverage restrictions apply
- Volleyball included
- Laundry/dry cleaning services not included
- Scuba diving excursions not included
- Offsite tours not included
- All non-motorized water sports included
- Snorkeling included
Iberostar Quetzal All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Iberostar Quetzal All Inclusive offers its guests 4 outdoor swimming pools, a sauna, a fitness center, and a children's pool. There are 3 restaurants on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi. Spa services, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Iberostar Quetzal All Inclusive. Free self parking is available. This 3.5-star Playa del Carmen property is smoke free.
- 350 guestrooms or units
- 3 levels
- 3 dining venues
- 3 bars by the pool
- 7 bars or lounges
- Buffet breakfast (free)
- Kid's club (free)
- Supervised kid's activities (surcharge)
- Childcare (surcharge)
- Beach lounge chairs
- Towels for the beach
- Umbrellas for the pool
- Conference space
- Dry cleaning
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Wedding services available
- Game room or arcade
- Pool or billiards table
- Gift shop
- Onsite shopping
- No smoking on site
Family Friendly Amenities
- Family Property
- Number of outdoor pools - 4
- Children's pool
- Free WiFi
- Children's club (free)
- Babysitting or childcare (surcharge)
- Arcade/game room
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (60 km / 37.3 mi)
- Parking: Free self parking
Iberostar Quetzal All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
- Private balcony
- Stocked minibar (free)
- In-room dining (limited hours)
- Private outdoor space
- Flat-screen television
- Satellite channels
- Housekeeping (daily)
- Hair dryer
- Toiletries (free)
- Iron and ironing board
- Air conditioning
- Ceiling fan
- Ensuite bathroom
- Connecting rooms available
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Bonsai Restaurant - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum Restaurant - This restaurant specializes in seafood and serves dinner only. Reservations are required.
La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Uxmal Restaurant - This steakhouse serves dinner only. Reservations are required.
La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Room service (during limited hours) is available.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Golfing nearby
- Snorkeling nearby
- Scuba diving on site
- Kayaking on site
- Windsurfing on site
- Yoga classes/instruction on site
- Outdoor treatment areas
- Body treatments
- Facial treatments
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- Roll-in shower
- In-room accessibility
- Check-in time starts at 3:00 PM
- Check-in time ends at 11:00 PM
- Minimum check-in age is 18
- Check-out by noon
Children and extra beds
- Children are welcome.
- Kids stay free! Children stay free when using existing bedding.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
- No pets allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No rollaway/extra beds available
- No cribs (infant beds) available
- No elevators
Guests will be asked to pay the following charges at the property:
- Destination fee: MXN 20 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
- Iberostar Quetzal
- Iberostar Quetzal All Inclusive
- Iberostar Quetzal All Inclusive Playa del Carmen
- Iberostar Quetzal Playa del Carmen
- Quetzal Iberostar
- Iberostar Hotel Quetzal Playacar
- Iberostar Quetzal Playacar Hotel Playa Del Carmen
- Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
- Iberostar Quetzal All Inclusive All-inclusive property
- Iberostar Quetzal Inclusive i
You should know
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- Registered guests are the only ones allowed to be in guestrooms.
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.