4.7 out of 5

"Staff is amazing, they truly want you to be happy with your resort experience. Mauro and Tinney were phenomenal, anticipating your needs then exceedin ... " More

By a verified traveler on Wed 05 Sep 2018

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Hotel Description

5-star beachfront property near Maroma Beach

On the beach

Within 12 miles (20 km) of this property, you'll find Maroma Beach and Tres Rios Ecopark. El Manglar Golf Course is within 6 miles (10 km) and Sanctuary of Hope and Time Capsule is within 9 miles (15 km).

All-inclusive

This smoke-free property features a golf course, a full-service spa, and a nightclub. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Enjoy a meal in one of the 6 restaurants and perks like free buffet breakfast and free valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 310 guestrooms also offer free WiFi and free minibar items. Flat-screen TVs come with satellite channels, and other amenities include balconies and iPod docks.

Suite (One Free Round of Golf)

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$604 per night

Honeymoon Villa

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite Ocean front Superior Corner

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite Ocean Front Corner

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite Ocean Front Superior

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite Pool View Superior

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Iberostar Grand Hotel Paraiso All Inclusive ratings based on 13 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Grand Hotel Paraiso All Inclusive

Everyone (8) Couples (2)
4 out of 5
We have been to this hotel a number of times in the past and this visit was a little disappointing. In the past we would have rated the property and services exceptional, this time the rating would be good to very good. Also, in the past they seemed to appreciate repeat visitors and that is now missing.

Posted by on Jan 30, 2019

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4 out of 5
The grand was wonderful as usual. Room was clean, dinner reservations were easily made,staff was friendly. We like to stay at the Grand for the top shelf drinks, theater shows and some of the restaurants. We utilize the pool at the Lindo/Maya for the amount of shade that is offered. We've tried other resorts, but have always been disappointed in them after our experiences at Iberostar.

Posted by on Jan 16, 2019

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5 out of 5

Posted by on Oct 4, 2018

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5 out of 5
Staff is amazing, they truly want you to be happy with your resort experience. Mauro and Tinney were phenomenal, anticipating your needs then exceeding them. While training at the gym I met a staff member, Mario G., of the resort, he was training on his time off. When he discovered my wife and I were celebrating our anniversary he took the time to surprise us sending champagne to our room later that evening. That summarizes the staff at the Grand, we could not have been more impressed.

Posted by on Sep 5, 2018

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4 out of 5

Gluten free AMAZING

My boyfriend and I took this trip together after extensive research on places that can accommodate for gluten free. I have Celiac Disease, for almost 12 years, and they took great care of me here! Olivia one of the head chefs was AMAZING. She knew all about cross contamination and even fried chips and French fries for me in a separate fryer. She would take me around the buffet and show me everything I could and could not eat. For lunch-Alberto was my guy! He was out grilling by the pool and went above and beyond, just like Olivia. He would make me anything I wanted- kept it on a different part of the grill and use separate thongs. Overall, if you’re GF or Celiac this is the best all inclusive for it! Ask for Olivia or Alberto and they’ll take great care of you!

Posted by on Jul 10, 2018

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5 out of 5

Best Hotel I Have Stayed At

We have stayed at numerous high-end Hotels, including numerous Five Star Hotels in Vegas. This was by far the nicest one with the best Staff we have ever experienced. The food was amazing as were the amenities! All this at an incredibly low price. We have decided this will replace future cruises. Definitely returning!

Posted by , from Dallas on May 14, 2018

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5 out of 5

Very nice hotel. Friendly staff.

Pros: Cleanliness, staff was helpful and friendly.
Cons: I would have preferred not to have the nightly check-in. Lights went on without warning and knocks on door were disturbing.
Location: Location was great to beach. Not much to do nearby. Didn't take any excursions but had a wonderful time just by the pool and beach.
Everything about this place is rated a five out of five.

Posted by on Nov 21, 2016

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5 out of 5

Fabulous Place

Pros: Beautifully decorated
Cons: I am a fisherman and there was limited availability to do anything nearby. Beach to the south, off property, was in need of cleaning.
Location: various excursions and water activities to do.
Service, room, food and grounds were remarkable. Our first time visiting here and it was fantastic.

Posted by , from Michigan on Nov 16, 2015

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5 out of 5

Excrllent

Excrllent in every way. It was staying in a castle with all the staff attending to you!

Posted by on Jun 19, 2015

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5 out of 5

Excellent!!

Second time there can't say enough about this place, pool, beach, food just excellent. Will definitely go back.

Posted by , from New Jersey on Mar 23, 2015

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About the Iberostar Grand Hotel Paraiso All Inclusive

Location Ctra. Chetumal - Puerto Juárez, Km. 309, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Meals, snacks, and beverages included

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball
  • Access to onsite golf course

Lessons/classes/games
  • Aerobics
  • Pilates

  • Food and beverage restrictions apply
  • Volleyball included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • Tennis lessons included
  • Gratuities included
  • Golf included
  • Fitness facilities included
  • Tennis included

Property Features

Iberostar Grand Hotel Paraiso All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Iberostar Grand Hotel Paraiso All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily. There are 6 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the pool bar. Public spaces have free WiFi. This all-inclusive property also offers a health club and a steam room. Free self parking and valet parking are available. This 5-star Playa del Carmen property is smoke free.

  • 310 guestrooms or units
  • 3 levels
  • 6 dining venues
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (37.6 km / 23.4 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Grand Hotel Paraiso All Inclusive offers 310 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private balcony
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Venecia - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Bella Vista - This buffet restaurant serves breakfast and dinner.

Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Reservations are required.

La Brisa - This restaurant specializes in Mexican cuisine and serves lunch only. Reservations are required.

24-hour room service is available.

Nearby Activities

If the Grand Paraiso Iberostar Grand Collection deserves the sobriquet 'Hotel of hotels' it’s for having thought, from its conception, how best to offer its guests a superb selection for comfort and service, but also the time to relax, have fun and get fit.

Therefore, there are facilities to practice various sports: fitness center with machines; aerobic, gymnastics, dance, yoga, tai chi or spinning rooms; outdoor shooting facilities, archery, tennis, basketball, volleyball, beach volleyball, table tennis, darts and billiards. As for water sports: catamaran, kayak, introduction to diving in the pool, snorkeling and water polo.

On the other hand, water sports and activities such as the banana boat, boat trips, PADI diving school, jet-skiing, parasailing, sailing lessons, water skiing and windsurfing can be arranged at special prices.

The best golf of the Grand Paraíso
The Mayan ruins that surround the course inspired the designer PB Dye, who designed, between hills and grounds of varying difficulty, a golf course of exceptional dimensions (par 97).

The Iberostar Playa Paraíso Golf Club welcomes seasoned golfers and neophytes. Therefore, residents of the hotel can go out and play, hit balls on the practice field or spend time on the putting green to improve their strokes (18 holes free per person for stays of 3 and 4 nights, and two courses for stays 5 days or more, with food and beverage service included during the game; equipment separate).

Shopping
Souvenirs, fashion, media or staples are easy to find in stores that the hotel offers its guests. A small, select commercial area where you can browse, sample and purchase Mexican products as well as products from the best international companies.

The perfect place to celebrate weddings (only one per day), anniversaries, honeymoons or special banquets, Iberostar offers its guests a coordinator who will handle reservations and attend to all the details. The participants only have to concentrate on enjoying themselves.

Meeting and Conventions
The Grand Hotel Paraíso has a convention center of 4826 sq. ft., seven halls and the capacity to accommodate up to 1,200 guests, served by a team of specialists with extensive experience in organizing events. Private rooms, public address systems, screens, connections, catering, desk, we only need a list of what you need.

  • Snorkeling on site
  • Pilates classes on site
  • Golf lessons on site
  • Golfing on site
  • Basketball on site
  • Scuba diving on site
  • Tennis lessons on site
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Parasailing on site

Spa Services

Paradise Beach Resort Spa is a complex of 9.843 sq. ft., where you can enjoy various treatments and massages, Jacuzzis, solarium, sauna, Turkish and Roman baths, thalassic therapy pools and the extraordinary Temazcal of Mayan origin.

Also available to hotel guests are treatments for couples and massages by the sea. Specialized personnel, attentive service, locker rooms and personal hygiene areas, with all the necessary details, make up one of the best existing offers of relaxation in this corner of Mexico.

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Thalassotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: MXN 20 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.