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4.6 out of 5

"great hotel with plenty to do. BEWARE of RESORT CREDIT - this is a TOTAL SCAM!!! " More

By a verified traveler on Wed 24 Jan 2018

Hotel Description

4.5-star beachfront property near Dolphin Discovery

On the beach

Within 3 miles (5 km) of this Puerto Aventuras property, you'll find Dolphin Discovery and Dolphinaris Riviera Maya Park. Puerto Aventuras Golf Club and Puerto Aventuras Marina are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy a day at the beach kayaking, or relax with beach umbrellas. Enjoy a meal in one of the 9 restaurants and perks like free buffet breakfast and free valet parking.

Spa tubs, free WiFi

Boasting private spa tubs and jetted bathtubs, the 1264 guestrooms offer flat-screen TVs with satellite channels, along with free WiFi. Free minibar items, balconies, and 24-hour room service are also available.

Deluxe Gold King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$442 per night

Deluxe Gold King, PURE allergy-friendly

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heaven Deluxe Diamond, one king bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heaven Deluxe Gold, king bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heaven Deluxe Gold, 2 double beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Heaven Deluxe Gold, king bed PURE - Allergy Friendly

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hard Rock Hotel Riviera Maya - All Inclusive ratings based on 134 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hard Rock Hotel Riviera Maya - All Inclusive

Family (1)
4 out of 5

Hard Rock - Riviera MAya

Pros: Rooms were great - just a little small. great staff and location. beautiful resort
Cons: RESORT CREDIT ($1,800.00) should be resort credit. basically they call it resort credit, but you actually pay the full price - TOTAL SCAM!!!
Location: Puerto Adventuras is just south and is great - we fished twice out of there and visited dolphins, sea lions and restaurants there - just grab a cab.
great hotel with plenty to do. BEWARE of RESORT CREDIT - this is a TOTAL SCAM!!!

Posted by , from Columbus, oh on Jan 24, 2018

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Comment from Hotel Management

Jan 26, 2018 by Jan Hundrieser

Dear rocker! Thanks for being our guest. We're happy you enjoyed your stay overall, although we wish your experience had been perfect. We never want to disappoint a guest, so please accept our apology. Our entire team hopes you will stay with us again as we'd love to ensure your next visit is excellent. Thanks again. Best regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

2 out of 5

NOT a good experience!!!

Let me start off by saying, don't pay extra for the concierge level room. You don't get anything above & beyond what you get with any of the other rooms. The resort itself was fine. The service, however, was not good. We have stayed at several other Palace Resorts & always had great service....not so much at this one. The food was just OK. We actually went over the the Cove side one evening & it was good. The service was even better on that side than the Spa side. We went with another couple as well. The day we were supposed to check out, they were actually asked to check out of their room @ 10:45am because they already had someone else lined up for their room. The check out time isn't until noon. Also, with the concierge level room, on the website it says that you are allowed a late check out. WRONG!!! It's subject to availabilty which they don't tell you in the beginning. Overall, I would say we had fun with our friends, but after the service we received (or didn't receive), we won't be returning to this resort.

Posted by , from Kansas City, MO on May 1, 2013

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4 out of 5

Great Vacation

Great service and spa. Could use better coordination between resort and transportation to/from resort.

Posted by , from Garden City, NY, USA on Mar 6, 2013

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5 out of 5

Fabulous vacation!

Pros: Free breakfast, Free Internet, Quiet, all inclusive
Everyone at the Aventura Palace was so friendly and welcoming. We had a fabulous vacation. Very relaxing, snorkeled at the resort, the food was good.

Posted by on Apr 7, 2012

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5 out of 5

One of the most unforgettable vacations!

My husband and I stayed for a week in 11/2011 and fell in love with everyone and everything! If you are looking for a relaxing (yet not boring) place to stay, this is it! The rooms were comfy and clean. All the restaurants had fabulous foo. The staff, and especially our bartender Julio, was absolutely the best! We couldn't have had a nicer stay and will definitely return =)

Posted by on Nov 26, 2011

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5 out of 5

Awsome Aventura Spa

Pros: Free breakfast, Free Internet, Quiet, service, top shelf liquor, spa, resort credit, nightly shows, food, all - inclusive !
Cons: Nothing close, cove side far, no beach
1st class from front desk to housekeeping. A little pricey but Resort credit just like free money, really! Spa, unreal. Food, good to xlnt. If you dont see something just ask. Bar and drinks, truly Top Shelf and made to order. Nightly shows,again good to xlnt. House keeping , amenities and mini bar restocked daily. Pools and service, big, clean and quick. Beach, none. It has inlets from the sea for swim, kayak and snorkel but the " Beach "is sand over concrete. No toes in the sand here. Tipping, to assure I am treated like James Bond, $3-5 a day housekeeping. $5-7 specialty dinners. $1-2 per round of two drinks. $1-2 for the golf cart transportation to the Cove side for shows and dinners.{ A long way on a bad knee.} $30-40 a day. If I cant afford to tip for outstanding service, { I live in Vegas } I stay home. But that's how I roll.

Posted by , from Vegas Baby on Nov 2, 2011

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5 out of 5

It was sooooo GREAT!!!

Pros: Free breakfast, Free Internet, Quiet
Me and my girlfriend stayed at the Adventura during labor day weekend. I must say that the place was kinda empty. However the staff ran the place like it was a 100% occupied. The customer service that we experienced was top notch. The food at all the resturaunts within the facility was great and rooms and the grounds were imaculate!!!! Everywere you turned staff greeted you with a smile and would ask if you needed anything!!! We felt like KINGS AND QUEENS.... BEDS OOOOOOH SO COMFORTABLE! ROOM OHHHHHH SO CLEAN, FRIDGE AND LIQUER CABINATE RESTOCKED EVERYDAY, EVEN WHEN THEY TURNED DOWN THE ROOM THEY CLEANED IT.. AMAZING DETAIL HOUSEKEEPING WOULD MAKE THESE ANIMALS OUTTA TOWELS (NICE TOUCH)... Like i said we went sept 2nd to 9th.. and it was great no kids no teens not a lot of vistors either.. The resort is brand new.. room are very modern and quite spacious w/balconies, the gym is awsome they have spinning classes in the morning and other fitness classes.. AND THE SPA!!!!!! WHAAAAAAAAAT!!! oooooo soooooo great! the spa, the spa.. just great!!!!! Fabulous! Ok the only down side is that there is no beach.. however if once you see those 10 ft waves crashing into the surf i dont think it would be safe to have a beach there...

Posted by , from Detroit, MI on Feb 8, 2011

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4 out of 5

Fun in the Sun

This hotel has two distinct areas to the property - a family friendly side and an adults-only side. We spent each day at the adults-only pool. The entertainment staff is lots of fun and do a great job of getting guests involved in the activities. However, if you are looking for a quiet getaway, this is not the place for you. The daily activities by the pool are supplemented with great music all day long, but it can be pretty loud. The food at the resort is great. There are a number of restaurants to choose from each night. The pool is gorgeous, but the beach is non-existent. It is a rocky cove area where you can do some minor snorkeling if you like, but not hugely useful in my opinion.

Posted by , from Keller, TX on Feb 7, 2011

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5 out of 5

GREAT EXPERIENCE AT SPA PALACE!!!

We had a wonderful experience at the Spa Palace. The staff is so friendly and the Spa is AMAZING. Also it connects to the family side resort and that side was really nice as well. Would definitely recommend it to others :)

Posted by , from Dallas, TX on Feb 5, 2011

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4 out of 5

Nice place to have a wedding

All the staff were very quick to please you and serve you. The messages, pedicure and manicure were very nice. I loved the room service 24/7 for FREE and a large selection there too. If you did not feel like going out again, just order food in. The wedding was so wonderful on the gazebo in front of the ocean with the bride brought to us on a horse drawn carriage and a violinist playing. Complete with a champagne toast.

Posted by on Feb 4, 2011

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About the Hard Rock Hotel Riviera Maya - All Inclusive

Location Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Tennis lessons included
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

  • 1264 guestrooms or units
  • 3 levels
  • 9 buildings
  • 9 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • 87823 sq ft of conference space
  • 8159 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (75.5 km / 46.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations with private spa tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

The Market - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Rock climbing on site
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Ziplining on site
  • Ecotours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Scuba diving nearby

Spa Services

ROCK SPA has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Body treatments
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pets

  • Pets and service animals are not allowed at Hard Rock Hotel Riviera Maya - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed
  • 24-hour check-in

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per room (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel All Inclusive Riviera Maya
  • Hard Rock Hotel Maya
  • Hard Rock Hotel Maya Riviera
  • Hard Rock Hotel Riviera
  • Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel Riviera Maya All Inclusive
  • Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
  • Hard Rock Riviera Maya
  • Hard Rock Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
  • Hard Rock Hotel Riviera Maya Solidaridad
  • Hard Rock Riviera Maya Inclus

You should know

  • Hard Rock Hotel Riviera Maya - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Promotions

Special Offer

Book a stay in a "Rock Royalty Level Deluxe platinum, 2 double beds", "Heaven Rock Royalty Level, Deluxe Platinum, 1 king bed", or "Heaven Rock Suite Platinum" room type and receive a rock royalty personal assistant (7 AM-11 PM), ironing service (2 items per person, per stay), upgraded full-size Rock Spa® bath products, express luggage delivery, free shoe shine, nightly petit fours, aromatherapy and pillow menu, spa tub preparation with 24 hours notice, personal assistance with reservations, priority reservations to picks® and mix® program, free 25-minute couple's massage at the Rock Spa®, VIP check-in and check-out, late check-out until 3 PM (subject to availability), free beach bag (1 per room, per stay), and priority booking for Bali beds (surcharge).


Full details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Limitless All-Inclusive

Book a stay September 15, 2018-December 31, 2019 in any room or rate category for travel January 6, 2019-December 21, 2020 and receive access to Rock spa treatments, beauty salon services, romantic dinners, photo bundles, and much more.


Full details provided at check-in. A 25% service fee will apply for all individual services. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.