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On the beach
Within 3 miles (5 km) of this Puerto Aventuras property, you'll find Dolphin Discovery and Dolphinaris Riviera Maya Park. Puerto Aventuras Golf Club and Puerto Aventuras Marina are also within 3 miles (5 km).
This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy a day at the beach kayaking, or relax with beach umbrellas. Enjoy a meal in one of the 9 restaurants and perks like free buffet breakfast and free valet parking.
Spa tubs, free WiFi
Boasting private spa tubs and jetted bathtubs, the 1264 guestrooms offer flat-screen TVs with satellite channels, along with free WiFi. Free minibar items, balconies, and 24-hour room service are also available.
Hard Rock Hotel Riviera Maya - All Inclusive ratings based on 134 Verified Reviews
Guest reviews for Hard Rock Hotel Riviera Maya - All Inclusive
Hard Rock - Riviera MAya
Jan 26, 2018 by Jan Hundrieser
Dear rocker! Thanks for being our guest. We're happy you enjoyed your stay overall, although we wish your experience had been perfect. We never want to disappoint a guest, so please accept our apology. Our entire team hopes you will stay with us again as we'd love to ensure your next visit is excellent. Thanks again. Best regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
NOT a good experience!!!
One of the most unforgettable vacations!
Awsome Aventura Spa
It was sooooo GREAT!!!
Fun in the Sun
GREAT EXPERIENCE AT SPA PALACE!!!
Nice place to have a wedding
About the Hard Rock Hotel Riviera Maya - All InclusiveLocation Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO 77710
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- In-room liquor dispensers
- Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
- Climbing wall
- Fitness facilities
- Tennis lessons
- Water fitness
- Onsite entertainment and activities
- Access to onsite clubs
- Onsite live performances
- Theme parties
- Motorized water sports
- Scuba-diving excursions
- Scuba-diving lessons
- Surcharge for bottled wine
- Airport transfers
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
- Transportation to offsite activities
- Kayaking included
- Access to onsite clubs included
- Taxes included
- 24-hour room service
- Buffet and à la carte dining
- Airport transfers not included
- Fitness facilities included
- Tennis included
- Water fitness classes/lessons included
- Volleyball included
- Laundry/dry cleaning services not included
- Childcare not included
- Scuba diving excursions not included
- Motorized water sports not included
- All available beverages included
- Climbing wall included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Transportation to offsite activities not included
- Offsite tours not included
- Scuba diving lessons not included
- Yoga classes/lessons included
- Pilates classes/lessons included
- Aerobics classes/lessons included
- Dancing classes/lessons included
- Onsite entertainment and activities included
- Language classes/lessons included
- Bartending classes/lessons included
- Gratuities included
- Cooking classes/lessons included
- Additional gratuities accepted
- All food and beverages included
- Surcharge for bottled wine
- Minibar (all beverages included)
- Tennis lessons included
- In-room liquor dispensers
- Meals and drinks at companion properties included
- All non-motorized water sports included
- Onsite live performances included
- All land activities, and recreational facilities and equipment included
- Theme parties included
- Snorkeling included
Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.
- 1264 guestrooms or units
- 3 levels
- 9 buildings
- 9 dining venues
- 7 bars or lounges
- 2 coffee shops
- 87823 sq ft of conference space
- 8159 sq m of conference space
- Buffet breakfast (free)
- Bar by the pool
- Swim-up bar
- Kid's club (free)
- Supervised kid's activities (surcharge)
- Childcare (surcharge)
- Towels for the beach
- Umbrellas for the beach
- Conference center
- Business facilities
- Coffee in lobby
- Dry cleaning
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Wedding services available
- Game room or arcade
- Pool or billiards table
- Convenience store
- Gift shop
- Beauty salon
- Television in lobby
- Onsite shopping
- Smoking in designated areas
Family Friendly Amenities
- Family Property
- On private beach
- Number of outdoor pools - 2
- Children's pool
- Free WiFi
- Children's club (free)
- Grocery/convenience store
- Snack bar/deli
- Babysitting or childcare (surcharge)
- Arcade/game room
- Miniature golf on site
Available in all rooms: Free WiFi
Free self parking , Free valet parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (75.5 km / 46.9 mi)
- Property shuttles: Airport shuttle
- Parking: Free valet parking and self parking
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations with private spa tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
- Private hot tub
- Private balcony
- Jetted tub
- Stocked minibar (free)
- In-room dining (24 hours)
- Flat-screen television
- Satellite channels
- Premium channels
- Coffee maker
- Luxury bedding
- Separate shower and tub
- Rollaway beds (free)
- Housekeeping (daily)
- Nightly turndown service
- Hair dryer
- Laptop safe
- Designer toiletries
- Iron and ironing board
- Blackout drapes
- Air conditioning
- Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.
The Market - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Miniature golf on site
- Golfing nearby
- Snorkeling nearby
- Rock climbing on site
- Volleyball on site
- Kayaking on site
- Yoga classes/instruction on site
- Pilates classes on site
- Ziplining on site
- Ecotours nearby
- Fitness classes on site
- Hiking/biking trails nearby
- Scuba diving nearby
ROCK SPA has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Ayurvedic treatments
- Mud bath in spa
- Sauna in spa
- Spa tub in spa
- Hot springs/mineral springs in spa
- Body treatments
- Facial treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Steam room in spa
- Thai massage
- Minimum age to access spa is 16
- Sports massage
- Detoxification wrap
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- Roll-in shower
- In-room accessibility
- Minimum check-in age is 18
Special check-in instructions:
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.
Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
- Check-out by noon
Children and extra beds
- Children are welcome.
- Free rollaway/extra beds!
- Pets and service animals are not allowed at Hard Rock Hotel Riviera Maya - All Inclusive
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No pets or service animals allowed
- 24-hour check-in
The charges below are included in your overall room price:
- Resort fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Airport shuttle fee: USD 60 per room (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
- All Inclusive Hard Rock Hotel Riviera Maya
- Hard Rock Hotel All Inclusive Riviera Maya
- Hard Rock Hotel Maya
- Hard Rock Hotel Maya Riviera
- Hard Rock Hotel Riviera
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- Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
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You should know
- Hard Rock Hotel Riviera Maya - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- The total price shown includes a resort fee.
- Registered guests are the only ones allowed to be in guestrooms.
- Pets and service animals are not allowed on site.
Book a stay in a "Rock Royalty Level Deluxe platinum, 2 double beds", "Heaven Rock Royalty Level, Deluxe Platinum, 1 king bed", or "Heaven Rock Suite Platinum" room type and receive a rock royalty personal assistant (7 AM-11 PM), ironing service (2 items per person, per stay), upgraded full-size Rock Spa® bath products, express luggage delivery, free shoe shine, nightly petit fours, aromatherapy and pillow menu, spa tub preparation with 24 hours notice, personal assistance with reservations, priority reservations to picks® and mix® program, free 25-minute couple's massage at the Rock Spa®, VIP check-in and check-out, late check-out until 3 PM (subject to availability), free beach bag (1 per room, per stay), and priority booking for Bali beds (surcharge).
Full details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
Book a stay September 15, 2018-December 31, 2019 in any room or rate category for travel January 6, 2019-December 21, 2020 and receive access to Rock spa treatments, beauty salon services, romantic dinners, photo bundles, and much more.
Full details provided at check-in. A 25% service fee will apply for all individual services. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.