91.0% Based on 5304 reviews TripAdvisor Traveler Rating 4.5 out of 5

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Hotel Description

4.5-star beachfront property near Maroma Beach

Beachside getaway

You'll be within half a mile (1 km) of Maroma Beach and 6 miles (10 km) of Tres Rios Ecopark. El Camaleon Mayakoba Golf Course and El Manglar Golf Course are also within 6 miles (10 km).

All-inclusive

This smoke-free property features a private beach, a full-service spa, and a marina. Traveling on business? Take advantage of the business center, laundry service, and free valet parking. Enjoy a meal in one of the 4 restaurants and perks like free buffet breakfast and free self parking.

WiFi, balconies

The 98 guestrooms feature thoughtful touches like free minibar items and bathrobes, while sitting areas and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with satellite channels, and other amenities include WiFi and balconies.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
$496 per night

Private Pool Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mi hotelito Beach Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swim up Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

91.0% of guests recommend out of 5304 reviews

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All-inclusive Details

All-inclusive room rates at El Dorado Maroma By Karisma, Gourmet are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Meals, snacks, and beverages included

  • Food and beverage restrictions apply
  • Taxes included
  • Gratuities included

Property Features

Some rates at El Dorado Maroma By Karisma, Gourmet are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At El Dorado Maroma By Karisma, Gourmet you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee. This luxury property also offers a health club, a spa tub, and a steam room. Free self parking and valet parking are available. This 4.5-star Playa del Carmen property is smoke free.

  • 98 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 3 bars or lounges
  • Breakfast available (free)
  • Bar by the pool
  • Coffee shop
  • Deli
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (43.6 km / 27.1 mi)
  • Parking: Free valet parking and self parking

Room Amenities

El Dorado Maroma By Karisma, Gourmet offers 98 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Sitting area
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 11 AM.

SABORES - This poolside restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

KIOKO - This restaurant specializes in seafood and serves dinner only.

MIO - This fine-dining restaurant serves dinner only.

GOURMET BEACH CLUB PAPITO - This tapas bar serves breakfast, brunch, and lunch.

24-hour room service is available.

Nearby Activities

A private beach, a marina, and a health club are featured at the property. 3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Fishing on site
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Yoga classes/instruction on site

Spa Services

NÁAY SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per 24-hour period (rates may vary)
  • Late check-out fee: USD 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Dorado Maroma All Inclusive
  • El Dorado Maroma Karisma
  • El Dorado Maroma Karisma All Inclusive
  • Maroma Karisma
  • El Dorado Karisma
  • El Dorado Karisma All Inclusive
  • El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
  • Dorado oma Karisma Gourmet In

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.