4.1 out of 5

"We chose this hotel for the size. Not too big, not too small for the first time traveling with our 6 year old out of the country. The rooms and hotel ... " More

By a verified traveler on Thu 07 Jan 2016

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Hotel Description

4-star beachfront property near Puerto Aventuras Marina

Beachfront retreat

Within 6 miles (10 km) of this property, you'll find Dolphin Discovery and Puerto Aventuras Marina. Puerto Aventuras Golf Club and Ecopark Kantun Chi are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 6 restaurants. Relax with beach cabanas, sun loungers, and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, balconies

Featuring conveniences like sitting areas and coffee/tea makers, the 305 guestrooms also offer free WiFi and LCD TVs with satellite channels. Balconies, 24-hour room service, and minibars are also available.

Deal of the day

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$197 per night

Deluxe Dolphin View King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Preferred Club Ocean View King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Dolphin View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Honeymoon Jacuzzi Dolphin View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Dreams Puerto Aventuras Resort & Spa All Inclusive ratings based on 47 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Dreams Puerto Aventuras Resort & Spa All Inclusive

Everyone (3)
4 out of 5
For a hotel that is about 10 years old there is obviously signs of age, the staff work extremely hard on making the grounds look amazing. I upgraded my room stayed on the 7th floor the ocean view was amazing. I enjoyed the little snacks and the premium lounge at the end of our hall. They make a great drink and we’re not stingy with the good stuff. My only issue with the upgrade was we were told we could enjoy the hydrotherapy at the spa which was a major selling point for myself to then be told it was on between 11-2 then the next day was told it was 12pm this needs to be fixed was very unhappy with this and actually complained which is not my thing. Food was ok, we didn’t get to try everything as the restaurants close some nights. We found that the tv with the schedule wasn’t accurate for restaurants sometimes. The natural pool is amazing with all types of fish. Beach was clean and I thought great. Staff was helpful and for the most part helpful minus the upgrade misrepresentation and the spa changing hours. Room service was efficient. Wish they had a premium lounge next to pool wasn’t fun going up to the 7th floor everyone. I would visit again for the right price.

Posted by on Jan 15, 2019

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Comment from Hotel Management

Jan 31, 2019 by Erick Pérez E-Concierge & Social Media Coordinator

Hi! Thank you so much for this amazing review! In Dreams Puerto Aventuras Resort & Spa we search to provide a lifetime expirience, we can see that we achive it in your case. All the comments will be sended to the corresponded areas, in order to imprube them! Recibe kind regards from all the staff of Dreams Puerto Aventuras Resort & Spa

3 out of 5
Nice ocean view room on Preferred Club floor. Bed was hard as a rock - like sleeping right on the tile floor. Room A/C struggled to keep the room at temp, never quite getting to the 72 F we had set on the thermostat. Not too much of a problem in October, but could potentially be uncomfortable in July. Preferred Club lounge was ok for coffee or a drink, but only had tables set for meals, and could have benefited greatly from some informal seating, although the small size likely rules out such a possibility. The Club basically gets you a better view on a higher floor, no other amenities to speak of. Hotel seems to be geared mostly for families with young kids. Very small beach area with safety buoys in the ocean keeping you to about waist deep water. Same with the pools - waist deep only, even the adults only pool. Small beach area is used for activities during the day and shows at night, no quiet beach area available. Food was passable at best. Main buffet has A/C, as does the el Patio Mexican restaurant, all others are open air. Don’t bother with the sushi resturaunt - it’s basically what you would find in a second rate grocery store. Drinks were ok, but weak. Staff were friendly and hard working. An indigenous rodent called an Agouti (related to the guinea pig) plagues the area, and while I could understand them on the beach, perhaps, they were also in some of the outdoor eating areas, looking for scraps right under the table next to us.

Posted by , from Indianapolis on Oct 14, 2018

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Comment from Hotel Management

Oct 16, 2018 by Social media, Econcierge. Dreams Puerto Aventuras

We regret to hear that your stay was not entirely satisfactory. One of our goals is to get our guests to leave with a smile on their face, after having enjoyed the facilities we can offer, how bad that has not been the case with you. Thank you for sharing your comments and let us know about your experience. Without doubt, we value your opinion and will be taken into account to improve in the future. Kind regards!

4 out of 5

Family Mexico Vacation

Pros: the size was perfect for our trip. Hotel was super clean. Staff was great.
Cons: Place large jugs of water (5gal?) thru out hotel. We carry reusable water bottles with us everywhere and drink a lot of water. this would reduce waste
Location: Pro-Dive is an adventure group on site that can set up snorkel, scuba, atv, etc tours - ask for Francisco, he was excellent
We chose this hotel for the size. Not too big, not too small for the first time traveling with our 6 year old out of the country. The rooms and hotel in general are very clean. Wear and tear on the rooms is normal but did not bother us. The food was a 7 out of 10 at the various restaurants, a 6 out of 10 on the general buffet but if you stick to fruits, veggies, and other basics, it is more than adequate (understanding how difficult it is to produce a buffet for many people over long stretches of time). There were many activities for kids and adults alike. The foam pool party was a riot! The beach club has snorkels and masks and kayaks that you can take out to use. The beach is a small bay which was just perfect for us. We had brought a relatively inexpensive mask and snorkel for our daughter and about 30 yards from the edge of the water, only getting about waist-deep for an adult, it gets rocky but that is where the fish are for snorkel viewing which our daughter could not get enough of. The entrance of the water can be a little rocky at times so water shoes for kids are good. The property was small enough that if you forgot something in your room, it took you no time at all to run to get it. However, the rooms were quiet, seemed well insulated for sound. We had a room on the back side of the hotel where the dolphin lagoon is and that was fun and relaxing and quiet to sit there and watch the dolphins. Overall the staff was very nice and accommodating.

Posted by , from Omaha, NE on Jan 7, 2016

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2 out of 5

It is not worth for what you pay

The hotel is all right, it is really small and there is not enough events to keep you busy (they repeat a lot  every day). The restaurants are just Ok, I bet you can get a better place with much better food for less money. The hotel pictures does not really show what you really get. We pay for ocean view and we get only a view of half of another apartment and half trees and some blue spots. The Italian restaurant is quite good but the other ones are just Ok. Be prepare to expend a lot of money because any event is really expensive. For the dolphins I really advise you to go to the Marine and do not use the one close to the hotel.

Posted by , from Morgantown, West Virginia on Jul 12, 2013

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4 out of 5

Staff and Food was GREAT!!

Pros: Free breakfast
Wonderful place to stay-------------------Enjoyed it very much!! Staff was always helpful and friendly-------------

Posted by , from Fort Wayne, IN, USA on Mar 11, 2013

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5 out of 5

Dreams was a great place to stay. .

Pros: Free breakfast, Close restaurants, Free Internet, kid friendly
This was a great place to stay. The staff went out of their way to make us feel welcome every day. The entertainment provided ranged from a rock concert on the beach to magicians and clowns. The food was good, the room was good, the scenery was good, and the beach was great. There is a reef in front of the hotel which made for great snorkeling. We walked to the marina and the shops about everyday. We walked down the beach to a couple other resorts to look around and quickly decided that the Dreams was the best by far. This resort is VERY kid friendly which makes it a hands down choice for families. We will definitely go back!

Posted by , from Fowler, CO 81039, USA on Nov 27, 2012

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4 out of 5

Relaxing and comfortable

Stayed 4 days on our way to Cancun. Dreams P.A. was a great way to the start of a 10 day vacation. Resort was on the smaller size which we found was a plus. Everything was just a short walk away. Checkin and checkout were very quick and efficient. Did not linger to hear the sales pitch and it never came up again throughout our stay. We had booked a marina view room but were delighted when they gave us a free upgrade to an ocean view. Thought it was our luck day until they brought in the dolphins and released them into the waterway at the marina making our original room now a dolphin view.... The pools were very clean but cold and the beach small but lovely. There was plenty of shade to be found if needed. The bar service was great and so was the food especially at Portofinos the Italian restaurant. We did have a few problems with the room. There were several times whem the toilet would not flush and most of our stay where the shower would take an hour to drain before wife could take a her shower. The room itself was nice size and the bed was super comfy. The employees were always very pleasant and really strove to please in ever way. Kudos to the entertainment team who strove to keep the day moving along they really worked with all age groups. Overall this was a very relaxing and enjoyable resort with good food, good drinks and good people. Would love to go back someday.

Posted by , from new england on Nov 14, 2012

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4 out of 5

Great resort. Friendly staff.

Pros: Free breakfast, Close restaurants
Cons: No free Internet, dirty pool
Great resort. Friendly staff. Food quality is amazing(especially at Brazilian restaurant). Plenty of activities for kids. Professional night entertainment (not like most hotels that give you hotel staff shows). Pool was quite dirty especially later in the day. Beach was nice considering it is a Mexico coast line. Definitely will go back.

Posted by , from New York, NY, USA on Aug 25, 2012

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4 out of 5

Very clean and welcoming

Pros: Free breakfast, Close restaurants
Cons: No free Internet
Our stay was for a wedding we attended. The hotel was smaller, but still provided a lot for the size. All the restaurants are included with no reservations, but the food was good compared to great. Portofino was the best. The buffet was just eh ok. So, there's a bit of trade-off there. The room service was great and always came when quoted. There was no pressure to tip-but we did. There were more kids here than we preferred, but there were kids in our wedding party. It was a fantastic wedding venue location. Location was great overall. Premium liquors are served. Make sure to book a transfer because no taxis will go that far from Cancun. We dove the Cenotes, went to Tulum, and went to Xel Ha with ease. Overall, good time.

Posted by on Aug 23, 2012

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3 out of 5

Be prepared to wait!!!

Cons: No free Internet
Only one complaint, but I feel it's fairly significant... My time is valuable. Only half of the restaurants are open on any given night. This resulted in waiting an hour and a half to get seated for dinner or being stuck with going to a buffet. I get it, if you only open restaurants on select nights they can reduce costs by not having to staff a couple of them. Additionally, the delay in seating encourages people to go to the far less expensive buffet where the food was average at best. I've stayed at the Dreams in Puerto Vallarta and was ecstatic about my family's experience there. Upon check-in this time, we were told that our room wasn't ready and we'd need to wait about 20 minutes. We came back in 25 and were told it would be another half hour. We waited the additional 30 minutes and STILL had to wait another 15 minutes. The staff in Puerto Aventuras was INCREDIBLE just like in Puerto Vallarta, but managements decision to cut cost in staffing at the expense of a vacationer's anticipated free time is enough for me to book my next trip elsewhere. Also, one night between 5:30 and 6:30 ALL of the restaurants were closed and your only choice was an hour long wait for room service. The all-inclusive resorts in Mexico are bountiful. If your time is valuable to you, choose a resort other than Dreams.

Posted by , from Roanoke, VA, USA on May 28, 2012

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About the Dreams Puerto Aventuras Resort & Spa All Inclusive

Location Km 269.5 Carretera Chetumal, Puerto Aventuras, QROO 77750

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 3 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Dreams Puerto Aventuras Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Dreams Puerto Aventuras Resort & Spa All Inclusive like a complimentary children's club and an outdoor pool. Free breakfast is served. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a steam room, and a fitness center. Free self parking is available.

  • 305 guestrooms or units
  • 7 levels
  • 6 dining venues
  • 1646 sq ft of conference space
  • 153 sq m of conference space
  • Built in 1989
  • Breakfast available (free)
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon

Family Friendly Amenities

  • Family Property
  • On private beach
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (77.8 km / 48.4 mi)
  • Parking: Free self parking

Room Amenities

Dreams Puerto Aventuras Resort & Spa All Inclusive offers 305 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. LCD televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free breakfast.

Dreams Puerto Aventuras Resort & Spa All Inclusive has 6 restaurants on site.

24-hour room service is available.

Nearby Activities

The main pool area at Dreams Puerto Aventuras Resort & Spa has a separate children's area and a spa tub large enough for 30 persons. A quieter pool is reserved for adults only and has a swim-up bar. On the beach is a treasured favorite: a natural rock saltwater pool popular for swimming and spotting creatures such as small fish and crabs.

Kids enjoy their own club with open garden, tree house, swings, and climbing wall. Inside facilities include an arcade, crafts, and movie rooms. The ground-floor fitness center provides stationary bicycles, treadmills, and strength-training equipment.

The reefs are 91 meters (100 yards) from the beach are highly rated among divers and snorkelers. A PADI dive center can arrange full certification lessons and excursions (surcharge). A short 15-minute introductory scuba lesson is complimentary.

Dreams Puerto Aventuras Resort & Spa can arrange tours and charters. The condo-marina community of Puerto Aventuras is nearby; community amenities incur surcharges.

The recreational activities listed below are available either on site or near this Riviera Maya hotel; surcharges may apply.

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Volleyball on site
  • Windsurfing on site

Spa Services

Dream Spa by Pevonia covers nearly 2,583 square feet (240 square meters) and offers five treatment rooms, including three single's suites, and two couples' suites. The spa is also equipped with a steam bath, a sauna, outdoor spa tub, and massage palapas, a boutique, a beauty salon, and a relaxation area with a fountain and fresh fruit juice bar. Teens and kids spa treatments are also available.

  • Steam room in spa
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Puerto Aventuras
  • Dreams Puerto Aventuras
  • Dreams Puerto Aventuras All Inclusive
  • Dreams Puerto Aventuras All Inclusive Resort
  • Dreams Puerto Aventuras Resort
  • Dreams Puerto Aventuras Resort All Inclusive
  • Dreams Resort Puerto Aventuras
  • Puerto Aventuras All Inclusive
  • Puerto Aventuras Dreams
  • Puerto Aventuras Resort
  • Dreams Hotel Puerto Aventuras
  • Dreams Puerto Aventuras Hotel Puerto Aventuras
  • Sunscape Puerto Adventuras
  • Sunscape Puerto Aventuras Riviera
  • Dreams Puerto Aventuras Resort Spa All Inclusive

You should know

  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Children Stay Free

Book a stay in any room or rate plan for travel August 19 - December 22, 2019, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 26-30, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Children Stay Free

Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Sip, Savor, and See Offer

Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.


This offer is valid for 1 evening only per stay. Participating resorts: Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, or Sunscape Sabor Cozumel. Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.