4.1 out of 5

"Staff was wonderful. Too many people trying to up sell us. Buffet food quality changed day to day. LaBrisa was our standby. The other was okay but h ... " More

By a verified traveler on Mon 23 Jul 2018

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Hotel Description

3.5-star beachfront property near Dolphin Discovery

On the beach

Within 6 miles (10 km) of this Puerto Aventuras property, you'll find Dolphin Discovery and CEDAM Museum. Puerto Aventuras Marina and Oasis Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a nightclub. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Free self parking is free for guests, and you can enjoy a meal in one of the 10 restaurants.

Free WiFi, balconies

The 423 guestrooms boast modern comforts like plasma TVs with cable channels, along with free WiFi. Other amenities include furnished balconies, minibars, and coffee/tea makers.

Privileged Romance

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privileged Superior Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Privileged Family Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Privileged Superior

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Catalonia Riviera Maya Resort and Spa All Inclusive ratings based on 168 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Catalonia Riviera Maya Resort and Spa All Inclusive

Everyone (19) Couples (2)
5 out of 5
Overall, we had a great stay at the Catalonia Riviera Maya. It is connected with the Yucatan resort and in fact our hotel room ended up being closer to the Yucatan lobby. Food was great, many options with 5 restaurants to choose from and several buffets. We really enjoyed the shows in the evening and all of the activities!

Posted by , from USA on Dec 29, 2018

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Comment from Hotel Management

Jan 2, 2019 by General Manager

Dear Vlad, Thank you for your contribution, we are glad to know that you enjoyed the culinary offer, the shows made by our unstoppable animation team and all their activities during the day, we hope you grant us the honor of attending you soon, it will be a pleasure to serve you. Best regards.

4 out of 5
The regular rooms need upgrades. A/c does not work good, bed was very hard, need more outlets.

Posted by on Sep 6, 2018

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Comment from Hotel Management

Sep 10, 2018 by General Manager

Dear guest, Thank you for taking the time to share your opinion. I regret to hear that your experience did not meet your expectations; please allow me to express my most sincere apologies. At Catalonia Riviera Maya, we continuously strive to meet your needs and expectations. I have shared your survey with the entire Management Staff, they will work with their respective teams to improve on our areas of opportunity. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely.

4 out of 5
Staff was wonderful. Too many people trying to up sell us. Buffet food quality changed day to day. LaBrisa was our standby. The other was okay but had fewer options. Terrace restaurant was the worst and Amaya was the best! The activities were good but limited between A half hour to an hour. The only part that was frustrating was people would get up at 6am to put towels on pool chairs to save their place and sometimes they would never show up.

Posted by , from Glendale, AZ on Jul 23, 2018

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Comment from Hotel Management

Jul 23, 2018 by General Manager

Dear Lynette, Thank you for taking the time to share with us your comments and thoughts about your latest visit to our resort. We are very glad to learn that you had a pleasant stay and we appreciate very much your honest and sincere comments, which give us important information about the points of opportunity in order to bring our guest a better service. We hope you give us the opportunity to serve you again to enjoy the improvements we are working on. Warm regards.

3 out of 5

Nice hotel

The food was not so interesting and both buffet restaurant was the same food always.. plus less .. I was disappointed with buffet

Posted by , from los angeles on Jul 4, 2018

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Comment from Hotel Management

Jul 12, 2018 by General Manager

Dear Kailash, thank you very much for sharing your experience with us, I am sorry to read that our options in both buffet have not been to your liking, if this was only the reason for your score, we would have liked you to have approached Guest Service in order to search some options so that you could eat better, in any way, thank you very much for staying with us and it's good that our facilities were to your liking. Best regards.

4 out of 5
They are remodeling some of the rooms, which will be a plus. They have changed the way you can eat in the specialty restaurants, which was a plus for us. The outsider vendors are on the property several nights so you never have to leave the property to shop. Food is very good. We love the lagoon as it is nice for the kids to snorkel in. Only bummer was a night snorkel. We were told it was not permitted anymore. Found out it is b/c the police couldn't tell the night divers & snorkelers from the drug runners.

Posted by on Jun 13, 2018

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Comment from Hotel Management

Jun 18, 2018 by General Manager

Dear guest, My warmest thanks for your fantastic and kind comment, we are very grateful to hear that you had a pleasant and gratifying experience with us. We'll be waiting for you for your next trip, it will be our pleasure to welcome and pamper you once again. Best regards, General Manager

4 out of 5
Comfortable clean very friendly resort. Loved that we could snorkel right at the resort. My husband had a chance to paddle board for the first time and loved it. Kayaked for the first time which was fun. The only thing we did not like was the Italian restaurant. Very pretentious rather than concentrating on good quality food. Served a stuffed mushroom appetizer on a LARGE decorated plate with 4 SMALL mushrooms...please. Pasta was not the best. My husband ordered the Italian beef plate which he could not eat...all fat and grizzle!! How do you serve that?! Hostess that greeted us Was the only unfriendly person in the entire place. Jojo

Posted by on Apr 23, 2018

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Comment from Hotel Management

Apr 23, 2018 by GM

Dear guest; Thank you for taking the time to share your experience about your recent stay at our hotel. We are very happy to hear that you enjoyed the different water activities offered at the resort and that you loved snorkeling in the crystal clear waters of our Mexican Caribbean. On the other hand, I really appreciate your feedback regarding the Italian restaurant. At Catalonia Riviera Maya our guests satisfaction is our top priority, so I can assure you that our chef and food and beverage manager will take your comments on board to improve our service and meet your needs and expectations in a future stay. We hope to see you back soon! Best regards, General Manager Catalonia Riviera Maya

5 out of 5
The staff was awesome...the food delicious and plentiful...a wonderful vacation!

Posted by , from buffalo, ny on Apr 6, 2018

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Comment from Hotel Management

Apr 10, 2018 by GM

Dear Frank; We appreciate the time you took to share your experience, it is always a pleasure to receive positive feedback from our guests. I will share your thoughts with our team, who I am certain will be encouraged by your remarks. We invite you to share your comments online by giving us a 5-star public review. Your feedback will mean the world to us and will make our future guests benefit from your positive experience. We hope to see you again soon in paradise! Warm regards, General Manager

1 out of 5

Don’t waste your money

I wish I had stayed anywhere else. The staff was unfriendly and the food was terrible! Don’t waste your vacation time at this resort. There are so many nicer resorts in the area, I wish I had stayed anywhere else.

Posted by , from California on Mar 28, 2018

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Comment from Hotel Management

Apr 4, 2018 by GM

Dear Dee; Thank you for taking the time to share your opinion. I regret to know that your experience did not meet your needs and expectations, please allow me to express my sincere apologies. At Catalonia Rivera Maya, we continuously strive to improve our service. I have shared your thoughts with our training department and the food and beverage manager so we can make the appropriate changes to offer the best experience to our future guests. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Warm regards, Genera Manager Catalonia Riviera Maya Resort

2 out of 5
Very disappointing room leaked locked out due to lock broke took them 3 calls to get fixed. Locked out over hour . no apology ever. Cater to people from England only. Not right foot amount of . not worth to upgrade you will waste your money. Best thing was Pedro bartender. He was awesome.

Posted by on Oct 29, 2017

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Comment from Hotel Management

Nov 3, 2017 by General Manager

Dear guest, Thank you for sharing your comments with us. We are very sorry our service didn't meet your expectations. We deeply appreciate your suggestions about the areas of opportunity, we're considering this remarks in order to work for bringing our guests improved experiences.We hope you give us the chance to serve you again to enjoy these improvements.

2 out of 5

Not very good

Our room floors were constantly wet because the ac unit kept leaking . We spoke to the concierge and they claimed they fixed it but the problem was still there also our room smelled like paint the whole time it was unbarrieble . Overall it was not a very good experience .

Posted by on Jun 9, 2017

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Comment from Hotel Management

Jun 12, 2017 by Catalonia Riviera Maya

Dear Guest. Thank you for sharing your feedback with us. Regarding your comments, we would like to apologize for the inconveniences you have experienced during your stay with us. We assure you that your comments have been shared with the departments involved in order to improve. We hope this experience won’t stop you for giving us the opportunity to host you a treat you as you deserve. Regards

About the Catalonia Riviera Maya Resort and Spa All Inclusive

Location Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO 77783

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Taxes included
  • Airport transfers not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Catalonia Riviera Maya Resort and Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Catalonia Riviera Maya Resort and Spa All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 9 bars/lounges. This Art Deco property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Puerto Aventuras property.

  • 423 guestrooms or units
  • 4 levels
  • 15 buildings
  • 10 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 9 bars or lounges
  • Built in 2000
  • Nightclub
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (77.9 km / 48.4 mi)
  • Parking: Free self parking

Room Amenities

Catalonia Riviera Maya Resort and Spa All Inclusive offers 423 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies. Plasma televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Minibar
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)

Food & Drink

La Brisa - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.

El Mercado - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Bamboleo - Overlooking the pool, this restaurant specializes in international cuisine and serves lunch only. Open daily.

La Creperie - This poolside theme restaurant serves breakfast and lunch. Open daily.

Bellavista - This theme restaurant specializes in Italian cuisine and overlooks the ocean. Open daily.

Nearby Activities

A coral reef lies just offshore, creating a shallow lagoon area with a sandy bottom, perfect for swimming and snorkeling. Catalonia Riviera Maya has one outdoor tennis court, available day and night; complimentary racquets and balls are provided. The activities center stocks kayaks, snorkeling gear, table games, and other equipment.



Golf enthusiasts can play the nine-hole Puerto Aventuras Golf Club across the street. The Golf Club at Playacar is 20 km (12.5 miles) away and the Mayan Palace Golf Course is 30 km (19 miles) from the hotel (surcharges apply for golf). The Puerto Aventuras Marina, 300 meters (328 yards) from the resort, is home to a boat launch, fishing charters, and a variety of restaurants and nightclubs (surcharges for all).



The recreational activities listed below are available either on site or near the hotel; surcharges may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Golf driving range on site
  • Golfing nearby
  • Parasailing nearby
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site

Spa Services

Alegria Spa - Visit this spa for two floors of relaxation and invigoration. On the first floor, the gym offers complimentary classes and a beauty salon that offers manicures and pedicures. Visit the second floor for spa services including a complex hydrotherapy circuit with sauna, vapour, hydro-massage shower and plunge pool. The relaxation area includes tea and juices while there are treatment rooms for individual and couples massages.

  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Catalonia Riviera Maya Resort and Spa All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Catalonia Maya Resort
  • Catalonia Maya Riviera
  • Catalonia Maya Riviera Resort
  • Catalonia Riviera Maya All Inclusive
  • Catalonia Riviera Maya Puerto Aventuras
  • Catalonia Riviera Maya Resort All Inclusive Puerto Aventuras
  • Catalonia Riviera Resort
  • Riviera Catalonia
  • Riviera Catalonia Maya Resort
  • Riviera Maya Catalonia
  • Catalonia Riviera Maya Resort All Inclusive
  • Catalonia Riviera Maya Resort All Inclusive Solidaridad
  • Catalonia Riviera Maya Solidaridad
  • Catalonia Riviera Maya
  • Catalonia Riviera Maya Resort Spa All Inclusive
  • Catalonia Riviera Maya All Inclusive Puerto Aventuras
  • Catalonia Riviera Maya Inclus

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Pets and service animals are not allowed on site.

Promotions

Privilege Level Bonus

Book a stay in a "Privileged" room category and receive the following benefits: Access to the Private Lounge with a la carte breakfast and light lunch service, concierge service, coffee service between 9 AM - 5 PM; separate check-in location; beach towels service; 1 day access to the Spa wet area; access to exclusive beach area with beach chairs and the Pure Bar; 10% off massages or treatments at the Alegría Spa (reservation may be required); 20% off romantic lobster dinner on the beach; vouchers for 4 dinners in theme restaurants; 10% off purchases at onsite boutique.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.