4.1 out of 5

"The hotel is very family friendly. Staff is very polite. The beach is best asset. Great great experience, we'd love to return! (Activities staff is ... " More

By a verified traveler on Fri 31 Aug 2018

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Hotel Description

4-star beachfront property near Maroma Beach

Beachfront retreat

At this Playa del Carmen property, you'll be within half a mile (1 km) of Maroma Beach and 6 miles (10 km) of Tres Rios Ecopark. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are within 9 miles (15 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Enjoy the 2 outdoor tennis courts and free perks like buffet breakfast and free self parking.

Free wired Internet, plasma TVs

In addition to plasma TVs with cable channels, the 404 guestrooms offer free wired Internet and free minibar items. Other amenities include balconies or patios, coffee/tea makers, and free bottled water.

Superior Room, single use, Privileged services not included

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Privileged Romance

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium room, Privileged services not included

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Privileged Superior

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Catalonia Privileged Maroma - All Inclusive ratings based on 22 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Catalonia Privileged Maroma - All Inclusive

Everyone (13) Couples (1)
4 out of 5
I didn’t like the aggressive time share sales personnel

Posted by on Mar 2, 2019

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Comment from Hotel Management

Mar 19, 2019 by General Manager

Dear Guest, Thanks for share your score. We read your comments about our "maravilloso" club members and if you perceived an inadequate treatment from part of the staff member, we extend our most sincere apologies. This is your home and we hope to welcome you back anytime soon!

3 out of 5
Nice hotel, clean, great service! 3rd floor with no elevador, No hot water ( one day)

Posted by , from Florida on Nov 5, 2018

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Comment from Hotel Management

Nov 6, 2018 by General Manager

Dear guest, thank you for letting us know your opinion, of course it is very important for us since it helps us to improve our services, we will gladly take your experience into account. Thank you very much for your preference, I hope you can return to the Riviera Maya soon. Best regards.

5 out of 5

Beautiful Beach!

Pros: Everything
Cons: Drinks
Location: We visited Cozumel, Chichen Itza and Cenote Cristalino.
The hotel is very family friendly. Staff is very polite. The beach is best asset. Great great experience, we'd love to return! (Activities staff is very friendly and fun!!)

Posted by on Aug 31, 2018

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Comment from Hotel Management

Sep 1, 2018 by General Manager

Dear guest, we are so pleased with your kind words, thank you a lot for sharing your recent experience at Catalonia Playa Maroma. We definitely will share your words with the staff, thank you a lot for your preference and we hope you can come back soon! Best regards.

4 out of 5

Catalonia Playa Maroma (Privileged)

Pros: Staff, food, ambiance, amenities, beach.
Cons: AC in the buffet. Maybe an additional 24 hour bar closer to the beach side. Reservations at all the restaurants.
Location: Not too far from the airport. Nice and secluded. Easy transport to center of Playa Del Carmen/market/ect.
Beautiful resort, plenty of amenities, super clean, friendly staff. Smaller than most resorts, but not necessarily a bad thing! Smaller crowds. Everything seemed to be very well maintained. Buffet was always fully stocked and good variety (wished it was air conditioned). Our room was located closer to the pool area so we had quite a walk if we wanted any bar drinks after 6PM.

Posted by on Aug 20, 2018

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Comment from Hotel Management

Aug 22, 2018 by General Manager

Dear May, We would like to thank the time you are taking to share your feedback. We are very grateful to hear that you had a good experience with us and that you enjoyed the services and facilities. Please be assured that your comments and suggestions have been taken into consideration and that we will do our utmost to improve. We certainly look forward to your returning trip in the near future. Regards.

5 out of 5

VERY NICE HOTEL., CLOSE TO THE BEACH.

Pros: EVERYTHING
Cons: SOUND PROOFING IN ROOMS
Location: VERY CLOSE TO PLAYA DEL CARMEN AND OTHER SIGHTS
I AND MY DOUGHTER STAED AT CATALONIA IN MURCH, WE JUST FALL IN LOVE WITH THIS HOTEL! VERY NICE, CLEAN AND COZY! STUFF IS VERY NICE AND FRIENDLY. FOOD IS GOOD AND TASTY. ROOMS ARE ALL RENOVATED AND MODERN. UNFORTUNATELY ,OCEAN WAS FOOL OF SEE WEEDS BUT THE BEACH WAS VERY NICE AND NOT CROWDED AT ALL. WILL RECOMMEND THIS HOTEL FOR PARENTS WITH LITTLE KIDS AS IT HAS A LOT OF SHALLOW SWIMMING POOLS.

Posted by , from DETROIT on Mar 19, 2018

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Comment from Hotel Management

Mar 21, 2018 by Catalonia Playa Maroma

Dear Guest, Thank you for your feedback. We are so glad you enjoyed every aspect of your stay. Thank you for your nice remarks about the facilities, restaurants and friendly staff. We highly value your observations regarding our services, as we believe that they are the key to the continuing process of improvement. Thank you a lot for recommending us. We'll be waiting for your return. Best Regards General Manager

4 out of 5

Very nice resort.

Very nice, clean resort. Well maintained. I liked the resort alot but I probably will not use Travelocity again. There was a serious lack of information about this place on the Travelocity website. You only get 24 hour room service if you upgrade to privileged. They limit the number of times you can go to certain restaurants. You have to wear a wristband. All of these resort policies are not really a big deal but should have been noted on Travelocity.

Posted by , from Michigan on Feb 10, 2018

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Comment from Hotel Management

Feb 19, 2018 by Catalonia Playa Maroma

Dear Guest, We would like to thank the time you are taking to share your feedback. We are very grateful to hear that you had a good experience with us and that you enjoyed the services and facilities. We certainly look forward to your returning trip in the near future. Best Regards,

5 out of 5

nice hotel easy access to beach

We Were very impressive with the service and facilities from the time that we arrived till the time the shuttle picked to the airport. Diffenetly will return with my kids and grand kids.

Posted by , from covina ca on Jan 28, 2018

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Comment from Hotel Management

Jan 28, 2018 by Catalonia Playa Maroma

Dear Guest, Thank you for rating us. We are glad to know you were pleased with our facilities, friendly staff and courteous service! Thank you for your comments. We highly value our guest’s opinions and care deeply for their satisfaction. We hope you'll back soon. Best Regards.

5 out of 5

Excellent hotel

Pros: The service rendered by the staff. Carlos and Querino at the Terrasa are an exceptional duo. They make you feel right at home.
Location: Things are relatively close to the hotel. Usually a 20-30 minute drive. Playa del Carmen, Xcaret and Tulum are a must.
Went in a group of ten and we all received excellent service. The staff was courteous and friendly, the food was delicious and the price tag well worth the trip. Beach is beautiful as well. Breakfast and lunch at the Terrasa is a sight for sore eyes. The view is amazing. Great for picture taking.

Posted by , from New Jersey on Sep 10, 2017

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Comment from Hotel Management

Oct 17, 2017 by Catalonia Riviera Maya

Dear Carlos. Thank you for writing to us. We are so happy to know that you appreciated all the aspects of your stay and that you were impressed with our friendly staff and courteous service! We can't thank you enough for the nice remarks about our Resort, they are so kind and thank you a lot for recommending us. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome and pamper you once again! Best Regards

4 out of 5

Beautiful resort

Beautiful grounds. All the employees went out of their way to insure our comfort. Rooms are lovely.

Posted by , from texas on Jun 25, 2017

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Comment from Hotel Management

Jun 30, 2017 by General Manager

Thank you for your nice comments to describe our resort. Hopefully, you could give us the opportunity to serve you again soon. Best Regards

5 out of 5

Nice resort, close to the beach

Beautiful beach, friendly staff, clean. Nice restorante, we really enjoy stake house and lobster dinner at the terrace. Buffet has great food and lot of choice. We'll come back.

Posted by , from NYC on Apr 12, 2017

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Comment from Hotel Management

Apr 17, 2017 by General Manager

Thank you for taking the time to post your feedback about your vacation at our Resort. It’s nice to know that you enjoyed our facilities and services. We are overjoyed knowing that you fully enjoyed our beautiful resort, your Second home Catalonia Playa Maroma. Best Regards

About the Catalonia Privileged Maroma - All Inclusive

Location Carretera Federal 307 Km.306-250, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Soccer
  • Tennis

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

  • Kayaking included
  • Access to onsite clubs included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • Gratuities included
  • Fitness facilities included
  • Tennis included
  • Food and beverage restrictions apply
  • Soccer (football) included
  • All available beverages included
  • Scuba lessons included
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Catalonia Privileged Maroma - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Catalonia Privileged Maroma - All Inclusive offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces. A children's pool, a nightclub, and a spa tub are also featured at the family-friendly Catalonia Privileged Maroma - All Inclusive. Self parking is free.

  • 404 guestrooms or units
  • 3 levels
  • 6 buildings
  • 6 dining venues
  • 3 bars or lounges
  • Built in 2000
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (40.4 km / 25.1 mi)
  • Parking: Free self parking

Room Amenities

Catalonia Privileged Maroma - All Inclusive offers 404 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies or patios. Plasma televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Private balcony or patio
  • Stocked minibar (free)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Guests are served free buffet breakfast daily.

El Pajarito - Overlooking the garden, this restaurant serves lunch and dinner. Open daily.

Toscana - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

MEXICAN - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

GRILL - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

AYAMI - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Snorkeling nearby
  • Kayaking nearby
  • Scuba diving nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Catalonia Maroma
  • Catalonia Maroma Privileged
  • Catalonia Privileged
  • Catalonia Privileged All Inclusive
  • Catalonia Privileged Maroma
  • Catalonia Privileged Maroma All Inclusive All-inclusive property
  • Privileged Maroma
  • Catalonia Playa Maroma Del Carmen
  • Catalonia Playa Maroma Hotel Playa Del Carmen
  • Catalonia Privileged Maroma All Inclusive Playa del Carmen
  • Catalonia Privileged oma Incl

You should know

  • The total price shown includes a resort fee.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.