4.4 out of 5

"Good experience overall, I’ll recommend to a friend or family Not a party place is more for big families and kids " More

By a verified traveler on Mon 03 Sep 2018

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Hotel Description

4.5-star beachfront property near Xpu-ha Beach

Beachfront retreat

You'll find Xpu-ha Beach and Dolphin Discovery close to this Xpu-Ha property. Also nearby are Ecopark Kantun Chi and Cenote Cristalino.

All-inclusive

This all-inclusive property features a private beach, a casino, and a full-service spa. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a water park and a free kid's club, and families will appreciate the onsite laundry facilities.

Jetted tubs, sofa beds

Boasting jetted bathtubs, the 756 guestrooms also offer WiFi and free minibar items. LCD TVs come with satellite channels, and other amenities include furnished balconies or patios and sofa beds.

Junior Suite (2 Adults)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$364 per night

Junior Suite (4 Adults)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Pool View (Premium Level 3 Adults)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (2 adults + 2 children)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Pool View (Premium Level 2 adults + 1 child)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (3 adults + 1 child)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Barceló Maya Palace - All Inclusive ratings based on 117 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Barceló Maya Palace - All Inclusive

Everyone (25)
5 out of 5

Posted by on Jan 17, 2019

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Comment from Hotel Management

Jan 18, 2019 by Manager on Duty

Dear Guest; Thank you for the great feedback of your recent holiday experience at our Barceló Palace; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Best Regards

5 out of 5

Posted by on Nov 11, 2018

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Comment from Hotel Management

Nov 11, 2018 by The Management

Dear Guest, We would like to thank you for your positive rating that you have shared regarding your recent visit to our Barceló hotel, we are delighted to know that we were able to meet your expectations. The Management

5 out of 5

Posted by on Sep 16, 2018

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Comment from Hotel Management

Sep 16, 2018 by Jose Luis Serratos - Manager on Duty

Dear Guest, Thank you for taking the time to write such an excellent review, we are so pleased to read your positive and delightful comments. This mean the world to us, it marks the outstanding service that we are well known. We look forward to welcoming you to Barceló Maya Palace soon. Warm Regards,

4 out of 5
Good experience overall, I’ll recommend to a friend or family Not a party place is more for big families and kids

Posted by on Sep 3, 2018

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Comment from Hotel Management

Sep 4, 2018 by Jose Luis Serratos - Manager on Duty

Dear Guest, Thank you for taking the time to write such an excellent review, we are so pleased to read your positive and delightful comments. This mean the world to us, it marks the outstanding service that we are well known. We look forward to welcoming you to Barceló Maya Palace soon. Warm Regards,

5 out of 5
Everything thing was great. Only complaint is service was a bit slow. Other then that it was great.

Posted by , from los angeles on Jul 12, 2018

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Comment from Hotel Management

Aug 10, 2018 by The Management

Dear Eric, We greatly appreciate the time you spent share your comments of your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you again, The Management

5 out of 5
It was phenomenal . Staff was super friendly. Drinks where great . People are super friendly. Great fun in the sun, pools are great , food

Posted by , from Illinois on Apr 25, 2018

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Comment from Hotel Management

Apr 25, 2018 by Manager on Duty.

Dear Eric, Thank you for choosing Barceló Maya Palace and for taking the time to write such a wonderful review. We are delighted to read you enjoyed every aspect of your vacation, especially service provided from our wonderful staff and the resort in general. We certainly hope that we created a very memorable stay and look forward to welcoming you back soon. Yours Truly, José Luis Serratos

5 out of 5
Love this resort !!! Palace is awesome, clean, friendly, all

Posted by on Apr 22, 2018

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Comment from Hotel Management

Apr 24, 2018 by Manager on Duty

Dear Guest, "Thank you for taking the time to review your stay at Barceló Maya Palace. We are pleased to hear that you had a wonderful vacation with us. Every detail of your kind review and the exceptional service from the staff make every stay with us unforgettable. We look forward to welcoming you back in the future. Yours Truly, José Luis Serratos

5 out of 5

Beautiful place, beautiful service

They work very hard to make your stay wonderful at Barcelo Maya Palace. We likely will be back next year.

Posted by , from grandville, MI on Mar 8, 2018

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Comment from Hotel Management

Mar 9, 2018 by Manager on Duty

Dear Deb, Thank you for your valued review on Barceló Maya Palace. We really appreciate your thoughtful comments and kind words. We look forward to welcoming you back soon! Kind Regards, José Luis Serratos

4 out of 5

Nice hotel for families, not for active couples

I missed the family thing when doing research, my fault. This a family resort, great if you have little kids, not so good if you are a couple that is active and not wanting to watch people’s children run and scream outside even the nicest restaurants on the resort. The restaurants all pretty much taste the same, wether it’s buffet or a’la’carte’. There is no food at the pool bars, have to go to a buffet. Food is just ok. Everything at the resort is over priced. 30 dollars for pepto bismal. 15 dollars for bowling one game, I don’t think so. 79 dollars for 15 dollar board shorts. Extra to ride the surf wave. Casino is tiny. Shopping mall is astronomical expensive and underwhelming. We booked 7 nights, ended up leaving early for Playa to a downtown location to better suit our needs. Thank you Travelocity for helping us, you are amazing, truly. Hotel rooms rooms, very damp. Ac is more of a swamp cooler, bed sheets are very “sticky”, and the bed is very loud from the fabrics rubbing together. Sounds like plastic on plastic rubbing. Room was clean as was the whole premises. Family with small children? Go for it. Outgoing couples? Forget about it. The pools are very cold. Should be heated. No hot tub either. Place is a ghost town after 7pm.

Posted by on Mar 1, 2018

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Comment from Hotel Management

Mar 3, 2018 by The Management

Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4 out of 5

Clean close to the beach but not worth premium pkg

Pros: Clean rooms, large rooms.
Cons: Food and drinks, free WiFi.
Location: Ruins in Tulum - you can take local shuttles outside the hotel much cheaper, Couple of Cenotes within walking distance.
Hotel was clean and right on the beach. My main reason why I choose this hotel was food and alcohol. We paid extra to stay in the Palace because they offered better restaurants options and premium drinks. And it was my main disappointment. Food in the buffets was the same as other buffets but it was much more crowded and you need to stay in lines to get your eggs or pancakes. Tray with Salmon was gone within a seconds and they didn’t want to re-stock it. Restaurants were packed and food was just OK. Premium drinks were another disappointment. I like Remy Martin cognac but every time I asked for it they were ether out or I got last shot from the bottle (if it would happened once I would believe it but it happened 3 time during my 10 day stay). I think I could have 3 shots in the row only once during my 10 days stay. You go to French restaurant and they are out of French cognac… So, don’t waste your money if you want to get premium food and drinks… On the positive side – room was pretty big and clean. Staff was friendly and helpful. But if I choose to stay in the Barcelo, I would go with cheaper option…

Posted by , from San Francisco on Jan 30, 2018

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Comment from Hotel Management

Jan 30, 2018 by The Management

Dear Sergio, We first would like to thank you for choosing our Barceló Palace for your holidays in Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Regarding your comments about the food please let me share that we carry out internal surveys with many of our guests, and that we receive a high standard of satisfaction concerning our food variety, quality and hygiene. However we do understand that each guest can have different tastes. On the other hand, we regret that the topic of your favorite beverage has been seen as a negative on our part and we will review closely to avoid this happening again. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

About the Barceló Maya Palace - All Inclusive

Location Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO 77750

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Rowing/canoeing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Access to onsite clubs
  • Theme parties

Not included

  • Use of golf cart
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for bottled wine
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite clubs included
  • Rowing/canoeing included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Theme parties included
  • Snorkeling included

Property Features

Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is available in public spaces for a fee. This all-inclusive property also offers a water park, a complimentary children's club, and a children's pool. Free self parking is available.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 2350 sq ft of conference space
  • 218 sq m of conference space
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Swim-up bar
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Sofa bed

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations are furnished with sofa beds and day beds. 32-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Xpu-Ha property provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Jetted tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • Day bed
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Mirador - This restaurant specializes in international cuisine.

La Hacienda - This buffet restaurant specializes in Mexican cuisine.

Rodizio - This restaurant specializes in Brazilian cuisine.

Brasserie - This restaurant specializes in French cuisine.

Caribe - This restaurant specializes in Caribbean cuisine.

Nearby Activities

A private beach, a health club, and a water park are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Sailing nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and Turkish bath/hammam.

  • Sauna in spa
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

An airport shuttle service (surcharge) is available on request. For more details, please contact the property using the information on the reservation confirmation after booking.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 12 per 24-hour period (rates may vary)
  • Airport shuttle fee: USD 123 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Barcelo Maya Palace Deluxe
  • Barcelo Maya Palace Deluxe
  • Barceló Maya Palace All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
  • Barcelo Maya Palace Deluxe Xpu-Ha
  • Barcelo Palace Maya Deluxe
  • Maya Barcelo Palace
  • Maya Palace Barcelo
  • Maya Palace Deluxe All Inclusive
  • Palace Barcelo
  • Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Hotel
  • Barcelo Maya Palace All Inclusive Xpu-Ha
  • Barceló Maya Palace All Inclusive Xpu-Ha
  • Barcelo Maya Palace Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property
  • Barceló Maya Inclusive XpuHa

You should know

  • Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Club Premium Offer


Book a stay in a "Junior Suite, Pool View (Deluxe Club Premium /access 5 Hotels)" or "Junior Suite, Ocean View (Club Premium free access to 5 hotels)" room category for travel anytime and receive Club Premium benefits including private check-in/check-out, personalized concierge services, priority reservations at à la carte restaurants, and best available view. Also enjoy access to the Club Premium Lounge with international drinks, canapés, continental breakfast, table games, books, newspaper, and Internet access. In the room, enjoy petit fours and a domestic bottle of sparkling wine in the room upon arrival; pool towels; VIP minibar with soda, water, beer, and snacks; turndown service; free local calls; Free WiFi; room service; express laundry service with regular charge; premium brand liquors; and premium bathroom amenities. Aromatherapy menu is available. Also enjoy late check-out (subject to availability), bottle of tequila (with a minimum 4-night stay), souvenir for kids ages 2-12 (minimum 4-night stay), access to hydrotherapy areas (once daily), 20% off spa services, and 10% off purchases at the Barceló gift shops.


Must book the "Junior Suite, Pool View (Deluxe Club Premium /access 5 Hotels)" or "Junior Suite, Ocean View (Club Premium free access to 5 hotels)" room category to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. The property can change or discontinue this offer at any time without prior notice. Other restrictions and blackout dates may apply.

Special Offer

Book a minimum 4-night stay May 2-30, 2018 in any room or rate category for travel May 17, 2018-April 30, 2019 and receive 1 free dolphin swim, per booking, per room.


Full details at check-in. Dolphin swim voucher and voucher redemption details provided at check-in; voucher must be redeemed with the Local Expert Concierge at the property. Transfer to dolphin swim location not included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.