4.4 out of 5

"Everything thing was great. Only complaint is service was a bit slow. Other then that it was great. " More

By a verified traveler on Thu 12 Jul 2018

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Hotel Description

A luxury stay in Xpu-Ha awaits you at Barceló Maya Palace - All Inclusive. Within a 20-minute stroll, you'll find Ecopark Kantun Chi and Cenote Cristalino. Highlights at this all-inclusive resort include 6 restaurants, 3 outdoor swimming pools, and a full-service spa.

LCD TVs with satellite channels are featured in all 756 rooms, and you can enjoy furnished balconies or patios, sofa beds, and WiFi. Nice touches include jetted tubs, rainfall showerheads, and bathrobes. Additionally, free minibar items, separate bathtubs and showers, and coffee/tea makers are available.

A day of pampering can include massages and facials along with access to the sauna. The restaurant, Mirador, serves international cuisine. With 2 poolside bars and 4 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find umbrellas, and enjoy the 3 outdoor tennis courts and water park. 2350 square feet (218 square meters) of event facilities include conference space, and other business amenities include a business center. Plus you'll find a casino, a nightclub, and a health club. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 20-minute drive of this 4.5-star Xpu-Ha resort include Xpu-ha Beach and Xcaret Eco Theme Park.

Junior Suite (2 Adults)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$288 per night

Junior Suite (Single Occupancy)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Junior Suite Oceanfront Premium Level - 2 adults

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Oceanfront Premium Level - Single Occupancy

Bed Count 1 King Bed Maximum Occupancy 1 Max

Junior Suite Pool view Premium Level - 2 adults

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Pool view, Premium Level - single occupancy

Bed Count 1 King Bed Maximum Occupancy 1 Max

Barceló Maya Palace - All Inclusive ratings based on 113 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
Everything thing was great. Only complaint is service was a bit slow. Other then that it was great.

Posted by , from los angeles on Jul 12, 2018

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Comment from Hotel Management

Jul 12, 2018 by The Management

Dear Eric, We greatly appreciate the time you spent share your comments of your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you again, The Management

5 out of 5
It was phenomenal . Staff was super friendly. Drinks where great . People are super friendly. Great fun in the sun, pools are great , food

Posted by , from Illinois on Apr 25, 2018

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Comment from Hotel Management

Apr 25, 2018 by Manager on Duty.

Dear Eric, Thank you for choosing Barceló Maya Palace and for taking the time to write such a wonderful review. We are delighted to read you enjoyed every aspect of your vacation, especially service provided from our wonderful staff and the resort in general. We certainly hope that we created a very memorable stay and look forward to welcoming you back soon. Yours Truly, José Luis Serratos

5 out of 5
Love this resort !!! Palace is awesome, clean, friendly, all

Posted by on Apr 22, 2018

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Comment from Hotel Management

Apr 24, 2018 by Manager on Duty

Dear Guest, "Thank you for taking the time to review your stay at Barceló Maya Palace. We are pleased to hear that you had a wonderful vacation with us. Every detail of your kind review and the exceptional service from the staff make every stay with us unforgettable. We look forward to welcoming you back in the future. Yours Truly, José Luis Serratos

5 out of 5

Beautiful place, beautiful service

They work very hard to make your stay wonderful at Barcelo Maya Palace. We likely will be back next year.

Posted by , from grandville, MI on Mar 8, 2018

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Comment from Hotel Management

Mar 9, 2018 by Manager on Duty

Dear Deb, Thank you for your valued review on Barceló Maya Palace. We really appreciate your thoughtful comments and kind words. We look forward to welcoming you back soon! Kind Regards, José Luis Serratos

4 out of 5

Nice hotel for families, not for active couples

I missed the family thing when doing research, my fault. This a family resort, great if you have little kids, not so good if you are a couple that is active and not wanting to watch people’s children run and scream outside even the nicest restaurants on the resort. The restaurants all pretty much taste the same, wether it’s buffet or a’la’carte’. There is no food at the pool bars, have to go to a buffet. Food is just ok. Everything at the resort is over priced. 30 dollars for pepto bismal. 15 dollars for bowling one game, I don’t think so. 79 dollars for 15 dollar board shorts. Extra to ride the surf wave. Casino is tiny. Shopping mall is astronomical expensive and underwhelming. We booked 7 nights, ended up leaving early for Playa to a downtown location to better suit our needs. Thank you Travelocity for helping us, you are amazing, truly. Hotel rooms rooms, very damp. Ac is more of a swamp cooler, bed sheets are very “sticky”, and the bed is very loud from the fabrics rubbing together. Sounds like plastic on plastic rubbing. Room was clean as was the whole premises. Family with small children? Go for it. Outgoing couples? Forget about it. The pools are very cold. Should be heated. No hot tub either. Place is a ghost town after 7pm.

Posted by on Mar 1, 2018

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Comment from Hotel Management

Mar 3, 2018 by The Management

Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4 out of 5

Clean close to the beach but not worth premium pkg

Pros: Clean rooms, large rooms.
Cons: Food and drinks, free WiFi.
Location: Ruins in Tulum - you can take local shuttles outside the hotel much cheaper, Couple of Cenotes within walking distance.
Hotel was clean and right on the beach. My main reason why I choose this hotel was food and alcohol. We paid extra to stay in the Palace because they offered better restaurants options and premium drinks. And it was my main disappointment. Food in the buffets was the same as other buffets but it was much more crowded and you need to stay in lines to get your eggs or pancakes. Tray with Salmon was gone within a seconds and they didn’t want to re-stock it. Restaurants were packed and food was just OK. Premium drinks were another disappointment. I like Remy Martin cognac but every time I asked for it they were ether out or I got last shot from the bottle (if it would happened once I would believe it but it happened 3 time during my 10 day stay). I think I could have 3 shots in the row only once during my 10 days stay. You go to French restaurant and they are out of French cognac… So, don’t waste your money if you want to get premium food and drinks… On the positive side – room was pretty big and clean. Staff was friendly and helpful. But if I choose to stay in the Barcelo, I would go with cheaper option…

Posted by , from San Francisco on Jan 30, 2018

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Comment from Hotel Management

Jan 30, 2018 by The Management

Dear Sergio, We first would like to thank you for choosing our Barceló Palace for your holidays in Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Regarding your comments about the food please let me share that we carry out internal surveys with many of our guests, and that we receive a high standard of satisfaction concerning our food variety, quality and hygiene. However we do understand that each guest can have different tastes. On the other hand, we regret that the topic of your favorite beverage has been seen as a negative on our part and we will review closely to avoid this happening again. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

5 out of 5
Hotel, restaurant perfect. Personnel nice, kind, helpful. Good food and service.

Posted by on Jan 30, 2018

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Comment from Hotel Management

Jan 30, 2018 by The Management

Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

4 out of 5

Nice resort on the beach

Pros: The clean rooms and pools.
Cons: Customer service in many areas.
Location: We did not leave the resort.
Overall, the experience was OK. We found the rooms to be nice and roomy. We found the pools and beach area to be clean and family friendly. CONS: The last night at dinner, we asked for kid drinks (mango smoothie) and it was given to children (10 year olds) with ALCOHOL in it. The public bathrooms get gross by about noon. Staff is not good about cleaning them. There was a definite language barrier in areas that there shouldn't be. Like, exchanging towels for towel cards and vice versa. Some staff didn't speak any English at all! Some staff in some snack bars were not friendly and didn't want to clean tables for our large party to sit at. We were not able to get reservations into any of the restaurants because of the size of our group. It was frustrating that we didn't get to eat anywhere other than the buffet and snack bar due to not having any open reservations for our group. Finally, we spent over 30 minutes (almost missing our transfer back to the airport) waiting in line to check out. The system was not working. We will not recommend anyone to come here as it had too many issues and frustrations.

Posted by , from IN on Jan 5, 2018

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Comment from Hotel Management

Jan 10, 2018 by The Management

Dear Traci, Thank you for sharing a review of Barceló Palace. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Especially an apology to your children with whom we had that mistake. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance

5 out of 5

Beautiful resort with great food and beach

We have visited the area several times and generally stay at adult only resorts. We tried something new and went to barcelo Maya palace, and I'm thrilled that we did. The resort is beautiful, the rooms are nice and comfortable, the pools are huge and very nice, the ocean water is gorgeous and the most important for us....the restaurants were excellent! The 3 dinner restaurants at Maya palace are the best in the entire resort property. We didn't have kids with us, but there was a ton of things for kids to do and their pool looked fun. The only negative thing we have with the resort is that the actual beach could use some more sand. The actual beach is decently rocky...however the ocean part is smooth sand and clear waters. I would definitely recommend this resort!

Posted by , from Columbus, Oh on Oct 19, 2017

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Comment from Hotel Management

Oct 21, 2017 by The Management

Dear Tara, Thank you for making our Barceló Palace your choice hotel on this occasion and for your very kind recommendation to the travel community of Riviera Maya, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

2 out of 5

2nd time back but won't repeat

Pros: Buffet.
Cons: Water activities, dining options and food taste, rooms and so called resort credit. Activities/entertainment.
Location: Xel-Ha, service and the experience was amazing. Highly recommend it if you're a nature lover.
I've stayed in Barcelo Palace in 2014 and my experience was much more pleasant back then. Dining options at Ala cart restaurants were very limited this time, and booking them at the right time was almost impossible. Resort is huge and water activities are very limited and inconvenient, specially when you have to walk back and forth for 15 minutes each way, wait in line which gets full because of limited supply, and find out you have to pop up each morning to make a reservation for a catamaran. Tropical hotel beach-side restaurant manager was so rude when I tried to carry out a fruit plate during lunch hour, he stopped me in a very rude and Arrogant Manner. Service is nice specially when you're tipping them. No beach-side service, and lot of parts of the beach are pretty rocky. Rooms at Palace are getting tired and AC units need improvement as well. Food taste went down as well, lobster at French restaurant was overcooked and no taste. $1000.00 Resort credit is so lame, it feels like a fluff and almost useless. Had much better activities and food options at another resort with initial I.

Posted by , from Los Angeles on Jul 24, 2017

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Comment from Hotel Management

Jul 26, 2017 by The Management

Dear Mike, We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Palace hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our réception desk for anything we may do for you to fully enjoy your stay among us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

About the Barceló Maya Palace - All Inclusive

Location Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO 77750

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Rowing/canoeing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Access to onsite clubs
  • Theme parties

Not included

  • Use of golf cart
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Bottled wine
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Barceló Maya Palace - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is available in public spaces for a fee. This all-inclusive resort also offers a water park, a complimentary children's club, and a children's pool. Self parking is free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 4 conference rooms
  • 2350 sq ft of conference space
  • 218 sq m of conference space
  • Casino
  • Nightclub
  • Swim-up bar
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Sofa bed

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (79.7 km / 49.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations are furnished with sofa beds and day beds. 32-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Xpu-Ha resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Jetted tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • Day bed
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Mirador - This restaurant specializes in international cuisine.

La Hacienda - This buffet restaurant specializes in Mexican cuisine.

Rodizio - This restaurant specializes in Brazilian cuisine.

Brasserie - This restaurant specializes in French cuisine.

Caribe - This restaurant specializes in Caribbean cuisine.

Nearby Activities

A private beach, a health club, and a water park are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Sailing nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and Turkish bath/hammam.

  • Sauna in spa
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 12 per 24-hour period (rates may vary)
  • Airport shuttle fee: USD 123 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Barcelo Maya Palace Deluxe
  • Barcelo Maya Palace Deluxe
  • Barceló Maya Palace All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
  • Barcelo Maya Palace Deluxe Xpu-Ha
  • Barcelo Palace Maya Deluxe
  • Maya Barcelo Palace
  • Maya Palace Barcelo
  • Maya Palace Deluxe All Inclusive
  • Palace Barcelo
  • Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Hotel
  • Barcelo Maya Palace All Inclusive Xpu-Ha
  • Barceló Maya Palace All Inclusive Xpu-Ha
  • Barcelo Maya Palace Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive

You should know

  • Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Club Premium Offer


Book a stay in a "Junior Suite, Pool View (Deluxe Club Premium /access 5 Hotels)" or "Junior Suite, Ocean View (Club Premium free access to 5 hotels)" room category for travel anytime and receive Club Premium benefits including private check-in/check-out, personalized concierge services, priority reservations at à la carte restaurants, and best available view. Also enjoy access to the Club Premium Lounge with international drinks, canapés, continental breakfast, table games, books, newspaper, and Internet access. In the room, enjoy petit fours and a domestic bottle of sparkling wine in the room upon arrival; pool towels; VIP minibar with soda, water, beer, and snacks; turndown service; free local calls; Free WiFi; room service; express laundry service with regular charge; premium brand liquors; and premium bathroom amenities. Aromatherapy menu is available. Also enjoy late check-out (subject to availability), bottle of tequila (with a minimum 4-night stay), souvenir for kids ages 2-12 (minimum 4-night stay), access to hydrotherapy areas (once daily), 20% off spa services, and 10% off purchases at the Barceló gift shops.


Must book the "Junior Suite, Pool View (Deluxe Club Premium /access 5 Hotels)" or "Junior Suite, Ocean View (Club Premium free access to 5 hotels)" room category to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. The property can change or discontinue this offer at any time without prior notice. Other restrictions and blackout dates may apply.

Special Offer

Book a minimum 4-night stay May 2-30, 2018 in any room or rate category for travel May 17, 2018-April 30, 2019 and receive 1 free dolphin swim, per booking, per room.


Full details at check-in. Dolphin swim voucher and voucher redemption details provided at check-in; voucher must be redeemed with the Local Expert Concierge at the property. Transfer to dolphin swim location not included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.