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4.2 out of 5

"Very nice check in staff and lobby staff at Marriot " More

By a verified traveler on Sun 15 Oct 2023

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Hotel Description

Spa hotel near Progressive Field

Downtown Cleveland stay

Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Solar Eclipse April 8th 2024 and JACK Cleveland Casino. Also, Cleveland Browns Stadium is within half a mile (1 km) and Progressive Field is within 2 miles (3 km).

Full-service spa, health club

A full-service spa, 3 restaurants, and a gym are all featured at this smoke-free hotel. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and valet parking. A bar/lounge, a 24-hour front desk, and a snack bar/deli are also provided.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$186* Per night/room Apr 21 - Apr 22

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 Double Bed, Corner

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Lake View (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Cleveland Marriott Downtown at Key Tower ratings based on 17 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Cleveland Marriott Downtown at Key Tower

Everyone (11) Couples (1) Family (1)
4 out of 5

Posted by on Dec 19, 2023

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Comment from Hotel Management

Dec 23, 2023 by Bradley

Hello Olivia,On behalf of the entire hotel team, thank you for your positive review of our hotel. It is always encouraging to see positive feedback and your review has been shared with our team.I thank for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

1 out of 5
No hot water in room,no local channels came in on tv,door was hard to open ,charged us double for our drinks,wasnt informed about stadium food only kn sundays,

Posted by on Nov 6, 2023

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Comment from Hotel Management

Nov 6, 2023 by Bradley

Dear Keith,On behalf of our entire hotel team, thank you for your review of our hotel and your comments about your experience.It is always helpful to hear critical feedback as it allows us to address and resolve the shortcomings that you experienced. Your review will be shared with our team so that we may work to improve deficiencies such as these.I thank you for staying with us. I wish you safe travels and do apologize for your experience while staying at our hotel.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

5 out of 5
Very nice check in staff and lobby staff at Marriot

Posted by on Oct 15, 2023

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Comment from Hotel Management

Oct 15, 2023 by Bradley

Dear Matthew,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive feedback and your comments have been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

4 out of 5

Posted by on Oct 15, 2023

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Comment from Hotel Management

Nov 5, 2023 by Bradley

Dear Mark,On behalf of the entire hotel team, thank you for your review of our hotel.It is always encouraging to see positive feedback and your review will be shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

5 out of 5
Nice,

Posted by on Jul 7, 2023

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Comment from Hotel Management

Jul 8, 2023 by Hotelmgmt

We're so glad that you enjoyed your stay! Please come back to visit us again soon at Cleveland Marriott Downtown at Key Tower!

5 out of 5

Posted by on Jul 3, 2023

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Comment from Hotel Management

Jul 24, 2023 by Hotelmgmt

Receiving your top score means a lot to us, Karianne! Thank you and we hope to see you again soon.

5 out of 5

Posted by on Apr 1, 2023

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Comment from Hotel Management

Apr 22, 2023 by Hotelmgmt

What a joy to receive your five-star rating, Carrie! Thank you and we hope it won’t be long before you can experience it all again.

3 out of 5

Posted by on Mar 12, 2023

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Comment from Hotel Management

Nov 6, 2023 by Bradley

Dear Shawn Wagner,On behalf of our entire hotel team, thank you for your review of our hotel.It is always helpful to hear critical feedback as it allows us to address and resolve the shortcomings that you experienced. If you are able to share the details of your stay that led to your lower rating, that would be most helpful.I thank you for staying with us. I wish you safe travels and do apologize for your experience while staying at our hotel.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

2 out of 5
We stayed here in order to go to a baseball game for my sons birthday. I requested a roll away bed when I booked the room as well as when we arrived to the property. When we were done with the baseball game and returned to hotel I saw there was still no roll away in our room. I called down to inquire and the lady at the desk said she would look for one and call me back. Well an hour later I went down to the desk only to be told there were no more available, she offered to bring my son a blanket and a pillow so that he could sleep on the floor... we ended up with another room that would have two beds we were told. When we arrived to the second room, there was still only one bed. I could not be more displeased with our stay at this "top rated" hotel. Never again.

Posted by on Jul 4, 2022

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Comment from Hotel Management

Jul 5, 2022 by Bradley

Hello Ben, Thank you for your review and feedback about your experience at our hotel. Your comments will be shared with the appropriate hotel leaders so that we may work to ensure that issues such as these do not occur again. Our apologies for what you experienced while staying at the hotel as it is below our standards. Regards.

4 out of 5
A

Posted by on Feb 17, 2022

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Comment from Hotel Management

Feb 19, 2022 by Hotelmgmt

Thank you Eric for choosing to stay with us at Marriott Cleveland Key Tower! We are pleased to receive your high star-rating and look forward to having you visit with us again.

About the Cleveland Marriott Downtown at Key Tower

Location 1360 West Mall Drive, Cleveland, OH 44114

Property Features

Cleveland Marriott Downtown at Key Tower offers its guests a full-service spa and a health club. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 17918 square feet (1665 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Cleveland Marriott Downtown at Key Tower. For a fee, parking is available. This Cleveland hotel is smoke free.

  • 1 building
  • 400 guestrooms or units
  • 25 levels
  • 3 dining venues
  • 17918 sq ft of conference space
  • 1665 sq m of conference space
  • Built in 1991
  • Deli
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Valet parking (surcharge)

Transport

  • Train station: Cleveland Station (1.2 km / 0.7 mi)
  • Metro station: Tower City-Public Square Station (0.8 km / 0.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Cleveland Marriott Downtown at Key Tower offers 400 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. This Cleveland hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. A nightly turndown service is provided and housekeeping is offered on request.

  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

Greatroom - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Marble Room Sushi - This restaurant specializes in sushi and serves brunch and dinner. Open daily.

Il Venetian - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open select days.

Savour Coffee and Creatio - Onsite coffee shop. Open select days.

Nearby Activities

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Fitness classes on site

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is open select days.

  • Deep tissue massage
  • Number of treatment rooms 5
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 7 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100.00 per pet, per stay
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Pets cannot be left unattended
  • Property is not currently implementing any guest safety measures
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 17
  • LGBTQ friendly
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 7

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 25 per day
  • Covered valet parking fee: USD 40.00 per day (in/out privileges)
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cleveland Marriott Downtown Key Center
  • Key Marriott
  • Marriott Key
  • Marriott Key Hotel
  • Marriott Key Hotel Cleveland Downtown Center
  • Cleveland Marriott Downtown Key Center Hotel
  • Marriott Downtown Key Center Hotel
  • Marriott Downtown Key Center
  • Cleveland Marriott Downtown At Key Center Ohio
  • Marriott Cleveland Downtown At Key Hotel Cleveland
  • Cleveland Marriott Downtown at Key Center
  • Cleveland Marriott Downtown at Key Tower Hotel
  • Cleveland Marriott Downtown at Key Tower Cleveland
  • Cleveland Marriott Downtown at Key Tower Hotel Cleveland

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 7 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.