"Mold in the bathroom. On a picture and high between the wall and ceiling. " More

By a verified traveler on Mon 27 Nov 2017

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Hotel Description

3.5-star hotel in South San Jose

In San Jose

Your stay at this South San Jose hotel places you within 12 miles (20 km) of Kelley Park and San Jose State University. San Jose Convention Center and Children's Discovery Museum are also within 12 miles (20 km).

Nightclub, dining

A nightclub, a 24-hour fitness center, and a restaurant are all featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Free WiFi, flat-screen TVs

The 207 guestrooms have flat-screen TVs with satellite channels and offer free WiFi and room service. Premium bedding, coffee/tea makers, and free newspapers are also available.

Deluxe Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$80 per night

Deluxe Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Wyndham Garden San Jose Silicon Valley ratings based on 17 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Wyndham Garden San Jose Silicon Valley

Everyone (14)
3 out of 5
Far from downtown.... Unpleasant odors in the rooms. Thin walls. But the bed was very comfortable.

Posted by , from Washington, DC on Nov 17, 2018

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4 out of 5
Other than the cleaning staff who decided it was time to clean my room at 8:30 and 9am, when I had a do not disturb sign hanging on the door, it was a good stay. Clean room, close, but not on top of, the freeway, and reasonably priced for the area.

Posted by , from Los Angeles on Nov 15, 2018

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2 out of 5
Staff very rude when requesting hair dryer that was not supplied on arrival. Asked maid to just exchange towels as I didn’t want room cleaned. Very rudely told no and that I had to go to front desk to exchange towels. Bathroom dirty with long black hairs everywhere. I have short hair. Room had a strong bleach odor. Front desk clerk Jackie refused to give check out receipt. Said I would have to request it from Travelocity yet the hotel placed a $50 hold on my credit card upon arrival. Will never return to this property.

Posted by , from Bakersfield on Oct 20, 2018

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2 out of 5
Clean room but outdated, wierd unfriendly staff. Will never stay again.

Posted by on Oct 13, 2018

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5 out of 5
Thank you so much for all your help,great services and staffs it was a pleasant stay

Posted by , from Fullerton ,CA on Oct 1, 2018

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4 out of 5

All good except...

Mold in the bathroom. On a picture and high between the wall and ceiling.

Posted by on Nov 27, 2017

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1 out of 5

DECEIVING

Pros: Walk in
Cons: Better customer service
Location: Not the most convenient
It was a very cold night and my partner and I were tired. I walked in to the hotel lobby after 23:00 hours and I asked the front desk agent and if there were any rooms available he said yes and told me the outgoing rate for that night was $159.00 plus taxes. I asked the reasons on the web side the room was priced at $86.48 plus taxes. Then the agent told me if had the option to book it or go somewhere else. Since it was too late I booked the room thru travelocity. I did ask the clerk if any deposit was required and he said no. But a few minutes after I came back with my reservation he said I needed a deposit and since I didn't have the enough funds available I was not let check in. I asked the clerk if it was ok to cancel with out any penalties and he said yes. To my surprise we were charge as if we check in. NOT GOOD ETHICS.

Posted by , from San Francisco California on Aug 30, 2017

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5 out of 5

A LOVELY VISIT

Pros: The spacious double queen size room, the beds and pillows were very comfortable.Love, love, love the special amenities included the room The Staff :))
Cons: Having a bottle/wine opener in the room. So when a purchase of beer in the lobby is made we could open it at a later time in our room instead of then.
Location: Shopping is within distance, however you have to enter the freeway to get anywhere. Nice to have GPS available.
Our very first visit at the WYNDHAM GARDEN and no disappointment whatsoever! Our check in process took less than 5 minutes. Breanna was very pleasant and accommodating. She confirmed a double queen size bedroom and was able to locate a room next to my daughter. When my teenage son and I entered our room, we were soo pleased to see how large it was. Unlike most hotels we've visited, the Wyndham was very spacious with lots of room to move around in. We love, love the bathroom amenities!! Very thoughtful of using soap/shampoo/conditioner dispensers. A brilliant way to conserve waste and not having many partially used plastic containers left laying around. The housekeeper that serviced our room did a fantastic job. I requested a shower cap and another makeup remover towellette which was delivered promptly. So grateful the room included a microwave, fridge (large size), coffee maker with coffee/tea/sugar packets and bottle water. A welcoming touch especially departing on a redeye flight. Only regret, wished we could've stayed much longer than a weekend trip. We will definitely take into consideration on staying much, much longer on our next visit. 5 STARS for this gem tucked away in the Silicon valley :))

Posted by , from denver, colorado on Jul 20, 2017

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1 out of 5

Terrible hotel from the start to finish

Stayed two nights, gave a wrong room (ask king bed but gave queen bed) so change the room where the ac doesn't work. The sink drain was way slow, I washed and brushed in he bath tub. No housekeeping even though we asked specifically and never done. (They say the housekeeping leave the facility at 5pm so nothing can be done) The staff are nice only they don't do their job well and we had to ask same things not once but multiple times. Not recommended for family visit or for a vacation! I really wanted to go home while I was staying.

Posted by on Jul 4, 2017

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3 out of 5

Staff needs to learn how to read

The cleaning staff woke me up three times within a 8 day period with the Do not disturb sign on door.

Posted by on Mar 17, 2017

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About the Wyndham Garden San Jose Silicon Valley

Location 399 Silicon Valley Boulevard, San Jose, CA 95138

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 6000 square feet (557 square meters) and includes a conference center. A nightclub, a 24-hour fitness center, and coffee/tea in a common area are also featured at the business-friendly Wyndham Garden San Jose Silicon Valley. Free self parking is available.

  • 207 guestrooms or units
  • 3 levels
  • 2 buildings
  • 3 conference rooms
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Dining venue
  • Nightclub
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (23.7 km / 14.7 mi)
  • Parking: Free self parking

Room Amenities

Wyndham Garden San Jose Silicon Valley offers 207 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Summit Steakhouse - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Summit Lounge - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sheraton San-Jose Silicon Valley
  • Four Points Sheraton Silicon
  • Four Points Sheraton Silicon Hotel
  • Four Points Sheraton Silicon Hotel San-Jose Valley
  • Holiday Inn San Jose-Silicon Valley Hotel San Jose
  • Four Points Sheraton San-Jose Silicon Valley Hotel
  • Four Points Sheraton Silicon Valley Hotel
  • Four Points Sheraton Silicon Valley

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.