4.0 out of 5

"The front desk staff were great right off the bat. They made me feel welcome and valued. The room was spic and span and the bed and bedding were cushy ... " More

By a verified traveler on Sun 12 Aug 2018

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Hotel Description

3-star hotel near San Jose Convention Center

Heart of San Jose

Your stay at this Downtown San Jose hotel places you within 6 miles (10 km) of San Jose State University and San Jose Convention Center. SAP Center at San Jose and Santa Clara University are also within 6 miles (10 km).

Business services

This hotel features a restaurant, a health club, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a terrace, and express check-out are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 86 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include room service, free newspapers, and free bottled water.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$109 per night

Suite, 1 King Bed with Sofa bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed with Sofa bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Four Points by Sheraton San Jose Downtown ratings based on 31 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Four Points by Sheraton San Jose Downtown

Everyone (6)
1 out of 5
Horrible check in experience--would not stay there again.

Posted by on Feb 6, 2019

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Comment from Hotel Management

Feb 17, 2019 by John Laminero

Dear Guest, Thank you for choosing to stay at the Four Points by Sheraton San Jose Downtown and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with our team members to ensure the necessary guidelines are in place to prevent future occurrence moving forward. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Jose, CA Thank you,

2 out of 5
My room was not comfortable and to dark and at 3 am garbage truck wakes you up and that closet is soo ugly and carpet is old , clean but old hallways carpet is soo old , hotels guests pay extra for parking , not worded , high price for a room , 205 , Don’t take guys!!!! Parking must be free for hotels guest!!!! I need to circle around and wait for a hotel parking for 1,45 min , soo bad organized, never coming back to this location 😡

Posted by on Jan 24, 2019

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Comment from Hotel Management

Feb 17, 2019 by John Laminero

Dear Guest, Thank you for choosing to stay at the Four Points by Sheraton San Jose Downtown and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with our team members to ensure the necessary guidelines are in place to prevent future occurrence moving forward. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Jose, CA Thank you,

5 out of 5
The front desk staff were great right off the bat. They made me feel welcome and valued. The room was spic and span and the bed and bedding were cushy and comfortable and PERFECT! The bathroom was also spic and span and included all the necessary amenities. Free bottles of water were even in the room and on offer in the lobby. My flight left late at night and the staff allowed me to hang out in the lobby for the few hours before I needed to be at the airport. They also kept my luggage for the entire afternoon after checkout time while I was at my conference nearby. This hotel was well worth the price for me.

Posted by , from Yakutsk, Russia on Aug 12, 2018

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3 out of 5

Too expensive for what you get

Pros: I liked that our checkout was done for us. They had an envelope hanging on our knob when we left.
Cons: Properly advertise what is included in your rooms. Also, reduce the amount of "working girls" that roam the hotel, inside and out.
Location: My husband and I really enjoyed Pho69. The staff at any establishment we're all friendly. Only drawback is the pungent smell of urine. Everywhere.
First of all, for the price of the room for ONE night, parking should have been included. Check in was quick, but I felt the man helping us was very cold, and blunt, hardly even smiled, compared to the man next to him who was all smiles, and kind. The room was clean, and smelled wonderful because of a hidden air freshener. The smoke alarm was beeping due to a low battery, and maintence replaced it very fast! Our view was sad. We were placed on the second floor, looking out into a square breezeway of some kind, facing the bus station. I couldn't really tell, because most of our view was the top of a dirty roof. Bedding was clean, smelled fresh. There was no minibar like the description stated. Only two water bottles, that I'm sure would be way overpriced. There was a coffee maker, but sadly, no pot to brew! Fridge was clean, and quiet. There are USB ports to charge your gadgets, but they were very slow compared to our regular chargers. Internet was free as stated, you just fill out a survey. It seemed to timeout after a little while, but turning your wifi off/on seemed to fix it, no big deal. After we returned from a concert, there were several "working girls" roaming the property, inside and out, asking for lighters. For such a nice hotel, you'd think they would keep them out... All in all, for what we got and experienced, the room should have been half the price.

Posted by , from Cobb, CA on May 6, 2017

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4 out of 5

Great Location

Pros: Location and convenience to train, shopping and eating!
Location: Elevators are small and were a bit dirty
I was greeted by Tim, who was able to check me in early on Hallowee and give me a quiet room, as I was in town for a hockey Tournament. He was so accommadating and even though tthere was a wonderful party in the hotel Bar/ I never heard any noise and they facility had ample security. Great stay over all!

Posted by on Nov 2, 2015

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5 out of 5

We felt well taken care of.

Location: It was in the heart of downtown and within easy walking distance of many attractions.
From the front desk to the restaurant, the staff was friendly, efficient and accommodating. The room was comfortable and clean. Check out was super-easy and prices were good.

Posted by , from Fresno, CA on Sep 14, 2015

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4 out of 5

Small hotel with courteous staff.

Recently stayed 3 nights for Fanime convention with my son and a friend. Although it is a small hotel for the area (I barely found it buried next to the Fairmont!), the room was nice and the staff especially courteous. In particular Carlos in the parking lot was just terrific and helped me every time I went in and out. Thanks, Carlos! The room was smallish but well appointed. I'd stay there again if the price was right. :)

Posted by , from Fresno, CA on Jun 6, 2013

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5 out of 5

great staff, nice location

Pros: Close restaurants, Quiet
Cons: no pool
Great job!! Location was centralized for our trip. We will be back!

Posted by , from Aberdeen, WA, USA on Mar 22, 2013

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5 out of 5

The staff were helpful

Pros: Close restaurants, Free Internet, Quiet
Satisfactory experience!!! I had the pleasure of stating at this hotel for a business trip and had a great experience.

Posted by , from El Centro, CA, USA on Dec 8, 2012

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4 out of 5

I loved that everything was walking distance from this hotel.

Pros: Free Internet, Quiet
Cons: parking
There were plenty of restaurants to choose from that were walking distance. The bus and railcar station was across the street from the hotel which made it easy to go to the Winchester Mystery Mansion or the mall. The only dislike was that we had to pay for the parking at the hotel and it was $20 per day! The only advatage to parking at the hotels parking lot was that you can go in and out without paying again. If you plan on staying on foot or take advantage of the transit system, I recommend parking at the Safeway parking garage. Its less expensive as long as your not going in and out. $6/12 hrs

Posted by , from Van Nuys, Los Angeles, CA, USA on Oct 11, 2012

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About the Four Points by Sheraton San Jose Downtown

Location 211 S First Street, San Jose, CA 95113

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. A health club, a terrace, and multilingual staff are also featured at the business-friendly Four Points by Sheraton San Jose Downtown. Parking is available for a fee. This 3-star San Jose hotel is smoke free.

  • 86 guestrooms or units
  • 4 levels
  • Built in 1911
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (6.6 km / 4.1 mi)
  • Train station: San Jose Diridon Station (1.6 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Four Points by Sheraton San Jose Downtown offers 86 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations and complimentary toiletries. This San Jose hotel provides complimentary wireless Internet access. Televisions come with premium cable channels and pay movies. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Four Points by Sheraton San Jose Downtown has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

The hotel provides complimentary access to Fitness Evolution. Two bocce-ball courts are located in an outdoor courtyard.

There are a number of public golf courses in the San Jose area, including Cinnabar Hills (6 miles away) and the Jack Nicklaus–designed Coyote Creek Golf Club (10 miles away). Travelers looking for fresh air nearby can stroll two blocks to Cesar Chavez Plaza, which hosts regular events and concert series.

The recreational activities listed below are available either on-site or near the hotel in the San Jose area; fees may apply.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 20 per person (approximately)
  • Self parking fee: USD 29.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points San Jose
  • Four Points Sheraton Hotel San Jose
  • Four Points Sheraton San Jose
  • San Jose Four Points
  • San Jose Four Points Sheraton
  • San Jose Sheraton Four Points
  • Sheraton Four Points San Jose
  • Sheraton San Jose Four Points
  • Four Points Sheraton San Jose Hotel
  • Four Points By Sheraton San Jose Downtown Hotel San Jose
  • 4 Points By Sheraton San Jose Downtown
  • Four Points Sheraton San Jose Downtown Hotel
  • Four Points Sheraton San Jose Downtown
  • Four Points By Sheraton San Jose Downtown Hotel
  • Four Points by Sheraton San Jose

You should know

  • Guests may experience noise disturbance due to nearby construction work.