"Good size room and mini kitchen. Table and chairs could have been cleaned better. Bed was hard and pillows seemed flat. However, front desk staff were ... " More

By a verified traveler on Wed 07 Mar 2018

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Hotel Description

San Jose hotel in South San Jose area

In San Jose

Your stay at this South San Jose hotel places you within 12 miles (20 km) of San Jose Convention Center and Tech Museum. Children's Discovery Museum and San Jose Museum of Art are also within 12 miles (20 km).

Free perks

A fitness center, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, kitchens

The 98 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, sofa beds, and DVD players are also available. Weekly housekeeping is available.

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$86 per night

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Extended Stay America San Jose - Edenvale - South ratings based on 17 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America San Jose - Edenvale - South

Everyone (9) Family (1)
1 out of 5
DO NOT STAY HERE. The room was very dirty. Blankets and pillows were dirty. The floor was so dirty even food from pst guest on floor. Front desk people had terrible service. Would always “run out” of pillows, towels, blankets and sheets and could not provide them during our stay. Not worth the price we paid, not worth paying at all. The hotel in general has a bad odor and is unclean. There is no continental breakfast, only coffee and so stale muffins.

Posted by , from nevada on May 21, 2018

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Comment from Hotel Management

May 22, 2018 by Hotel Management

Jenny, we apologize for the cleanliness issues you encountered in your room and regret the inconvenience this caused. We have followed up with our housekeeping staff to investigate where we missed a step and will take corrective action to ensure such problems are not repeated. Thank you for taking the time to share your comments, and we hope to have another chance to host your lodging needs the way you should have during this stay. Sincerely, Hotel Management

1 out of 5

Very Disappointing Experience

Pros: We picked this hotel for its location and the rate was okay. Staff was friendly.
Cons: Clean it. Fix the many broken things in the room.
Rate was good, but.... Dirty, smelled bad, lights and other appliances did not work. The weekends were noisy and the walls are thin. We will not stay here again.

Posted by on Mar 21, 2018

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Comment from Hotel Management

Mar 23, 2018 by Hotel Management

Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. On a positive note, we are happy you liked some aspects of our hotel. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management

3 out of 5
Good size room and mini kitchen. Table and chairs could have been cleaned better. Bed was hard and pillows seemed flat. However, front desk staff were very nice and overall the room and hotel were nice. I would stay here again.

Posted by on Mar 7, 2018

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Comment from Hotel Management

Mar 7, 2018 by Hotel Management

Thank you for your review. We are glad to read you liked our courteous service and your spacious room along with the kitchenette. That being said, we are sorry for not meeting some of your expectations and regret the inconvenience it caused. We value your feedback as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management

2 out of 5

Inexpensive hotel, but not very nice

Pros: The rooms are fairly large, including a kitchen and sitting area. They recently put new flat screen televisions in all the rooms.
Cons: This hotel is relatively old, and needs updating, including new towels, carpets, and bathroom fixtures.
Location: We chose this hotel because it was nearby some friends we were visiting. It is close to downtown San Jose.
This hotel served our purposes for an overnight stay while visiting friends, but I would not recommend it for an "extended stay". Although the rooms are fairly large, they are old and feel pretty beat up. The front desk staff was very nice, but there are no frills here. The breakfast in the morning didn't provide much of anything, and the coffee was promptly taken away at 9:00 AM. Evidently, you should be done with all your coffee drinking by that time! If you are looking for a decent, inexpensive stay then this would be an okay choice. However, if you are looking for a little something more clean and comfortable, I would look elsewhere.

Posted by , from Oregon on Feb 18, 2018

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Comment from Hotel Management

Feb 18, 2018 by Hotel Management 

Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management 

4 out of 5

nice hotel, large spacious rooms, laundry.

Pros: the room size and vinyl floors. the coffee was excellent.
Cons: the parking lot could have been picked up everyday. It seems like everyone decided to clean their cars out in the parking lot.
Location: Industrial area nothing to do with in walking distance.
everyone was so friendly, the desk attendant, Jerry, was awesome.

Posted by , from Michigan on Dec 14, 2017

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Comment from Hotel Management

Dec 15, 2017 by Hotel Management

Thank you for being our guest at Extended Stay America. We are pleased to read our location was convenient for your needs and that you liked your comfortable room as well as our courteous associates. However, your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management

1 out of 5
Never will stay at another Extended stay due to my experience at this hotel.

Posted by on Aug 29, 2017

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Comment from Hotel Management

Aug 31, 2017 by General Manager

We are very sorry for what you experienced and apologize for the inconvenience faced. We obviously have room to improve and I assure you we will. I truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager

2 out of 5

Wouldn't stay here again .

Room was okay, but the bed was hard, couldn't get the air conditioning to work at the thermostat, the breakfast was a joke (granola bars, pre packaged muffins, instant oatmeal), there was no plug for the bathtub, and we stayed two nights but had to have our keys reset after the first night.

Posted by on Apr 25, 2017

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Comment from Hotel Management

Apr 26, 2017 by General Manager

Thank you for your stay. We are sorry to know your room and our breakfast selections did not meet all your expectations. We value your feedback as it will help us when we make improvements to our facilities and amenities in the future. That being said, we apologize for the inconvenience you experienced during your stay. We hope you will consider us again. Sincerely, General Manager

5 out of 5

Wonderful

My kids and I only spent 1 night at Extended Stay America hotel, It was so clean and comfortable that I wish we planned we'd stayed longer we'll sure do that for our next road trip.

Posted by , from Pittsburg, CA on Aug 15, 2016

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2 out of 5

Fire Alarm

Every night of our stay, the alarms went off between 1AM-2AM. Not a good experience.

Posted by on May 3, 2016

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3 out of 5

Good for a short stay

Pros: The pool was nice, with very warm water.
Cons: The sofa bed was very lumpy. The pillows were thin. The kitchen had no equipment at all; everything had to be obtained from the front desk
Location: Lots to do in the area: bars and restaurants downtown, Tech Museum is worth a visit, Monterey Bay aquarium is good but a little farther away.
We stayed in a suite with a queen bed and a sofa bed. It was adequate for our family of four, but a little more space would have been nice. The hotel was located close to several good family restaurants, and not too far from downtown San Jose. The kitchen could have been better equipped. The free Wi-Fi was nice. Our main reason for choosing the hotel was that they take dogs, and we wanted to bring Sparky with us. It worked out well from that perspective.

Posted by , from San Jose on May 2, 2016

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About the Extended Stay America San Jose - Edenvale - South

Location 6189 San Ignacio Ave, San Jose, CA 95119

Property Features

Free breakfast is served daily. Public spaces have free WiFi. Extended Stay America San Jose - Edenvale - South also features a fitness center, coffee/tea in a common area, and laundry facilities. Free self parking is available. This San Jose hotel is smoke free.

  • 98 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (23.6 km / 14.6 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America San Jose - Edenvale - South offers 98 air-conditioned accommodations with DVD players and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered weekly and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Coffee maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; fees apply for additional cleaning

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Edenvale
  • Extended Stay America Edenvale Hotel
  • Extended Stay America Edenvale Hotel San Jose South
  • Extended Stay America San Jose Edenvale South
  • Extended Stay America San Jose South
  • Extended Stay America San Jose South Edenvale
  • Extended Stay America San Jose Edenvale South Hotel
  • Extended Stay America Edenvale South Hotel
  • Extended Stay America Edenvale South

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).