"All staff were very helpful. Ben at the front desk was friendly and assisted us with storing our luggage at check out so that we could explore the cit ... " More
City center stay
Within a 15-minute walk of this Downtown Chicago hotel, you'll find 360 CHICAGO and Millennium Park. Cloud Gate and Art Institute of Chicago are also within 2 miles (3 km).
Business services
This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Express check-in, express check-out, and a computer station are also on offer.
Nov 2, 2023 by General Manager
Dear Christine,Thank you! We do have the best team in the business and are thrilled you enjoyed their wonderful service. Ben and the rest of the staff will be delighted to know you were so impressed with your stay at 21c Museum Hotel Chicago that you're already planning to return. We look forward to welcoming you back again soon.
Dec 20, 2023 by Onye
Dear Sara,Thank you for staying with us, we appreciate your feedback.Kind regards.
Oct 13, 2023 by JH
Thank you for choosing the 21c Museum Hotel Chicago.
Sep 5, 2023 by Guest Services
Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Chicago. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Aug 5, 2023 by Guest Services
Thank you for the feedback. We are glad you enjoyed your stay and we hope to see you again on your next visit to Chicago.
Aug 1, 2023 by Guest Services
Greetings from 21c Chicago! Thank you for the feedback! We hope to see you again on your next visit to Chicago!
Jul 4, 2023 by General Manager
Dear Christie,It was an honor to have you as our guest at 21c Museum Hotel Chicago. While we are sorry you were disappointed in the food, we are thrilled that overall you had such a great experience and enjoyed our lovely artwork and amazing staff. We look forward to being your "go-to" hotel for future visits to Chicago.
May 14, 2023 by Onye
Dear Judy,We very much appreciate your comments regarding your stay at the 21c Museum Hotel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Mar 21, 2023 by General Manager
Dear Rose,We appreciate you sharing your constructive feedback. It was an honor to host you as our guest, so we apologize for the challenges you experienced at check-in. Please know that this does not represent a typical experience at our property, and we hope to have an opportunity to change your perceptions.
Jan 5, 2023 by General Manager
Dear Johntae,We're delighted you enjoyed your stay at 21c Museum Hotel Chicago and appreciated our unique concept. If your travels bring you back to town, we'd be happy to host you again.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and 7 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly 21c Museum Hotel Chicago. For a fee, parking is available. This Chicago hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge)
21c Museum Hotel Chicago offers 297 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 43-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided on request.
For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:30 AM.
Lure Fishbar - This restaurant specializes in seafood.
Recreational amenities at the hotel include a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.