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Sheraton Grand Chicago Riverwalk

4-star property
301 E North Water St, Chicago, IL 1-855-201-7819
4.1 out of 5
Very good!
See all 31 travelocity Reviews

"really good place but it needs some updates " More

By a verified traveler on Sun 28 Jan 2024

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Hotel Description

Hotel near Michigan Avenue in Chicago

City center stay

Within a 15-minute walk of this Downtown Chicago hotel, you'll find Michigan Avenue and Millennium Park. Art Institute of Chicago and Navy Pier are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free hotel includes 3 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a coffee shop, and a terrace are also offered.

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$190* Per night/room Apr 21 - Apr 22

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Junior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Grand Chicago Riverwalk ratings based on 31 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Grand Chicago Riverwalk

Everyone (17) Couples (2) Family (9)
5 out of 5
really good place but it needs some updates

Posted by on Jan 28, 2024

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Comment from Hotel Management

Jan 30, 2024 by Guest Services

Thank you for choosing to stay with us and sharing your experience!

3 out of 5
There is nothing special about this property and sure doesnt live up to the Sheraton Grand standard. The rooms are nicely remodelled and look good. Check-in wait time was horrible and maid service was terrible. There are only sheets on the bed, no comforter or anything heavierbthan a sheet. The view of the river from the room was great but given the rest of the issues its not worth staying there again in my opinion. Its no better than your run of the mill hotel.

Posted by , from LAS VEGAS on Dec 28, 2023

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Comment from Hotel Management

Jan 3, 2024 by Guest Services

Thank you for choosing to stay with us and sharing your experience. We'll review your feedback to ensure for improvement in those areas. Happy new year!

5 out of 5
Great all around!

Posted by on Dec 2, 2023

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Comment from Hotel Management

Dec 8, 2023 by Guest Services

Thank you for choosing to stay with us and sharing your feedback.

2 out of 5
A real disappointment -- coffee maker broken, no fridge, outrageous resort fee, no room amenities (e.g. robes). Extortionate *self* (not valet) parking, and trapped in garage because of broken card reader.

Posted by , from PORTLAND on Nov 27, 2023

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Comment from Hotel Management

Nov 30, 2023 by Guest Services

We apologize for the experience you shared and have sent this feedback to our Hotel management for review. Thank you for sharing.

5 out of 5

Posted by on Sep 6, 2023

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Comment from Hotel Management

Sep 27, 2023 by Guest Services

Thank you for choosing to stay with us and sharing your feedback!

2 out of 5
Check in was very slow. It was Saturday night on a holiday weekend and I think they had only 3 people checking in. The line took at least 30 minutes. We arrived to check in at 6:30 and they said there weren't any rooms ready yet. They said they were fully booked and were still cleaning. My spouse thought they might have overbooked because the people next to us said they were told the same thing several hours earlier. It seemed like check-in was not well-organized based on their reservations and bookings. They let us check our luggage and texted us when our room was available/ready so we were at least able to go get dinner. Due to a number of weddings that evening, the parking garage was full so we parked at a different garage which was actually cheaper, but not as convenient. Check in was the only hiccup. The rest of our stay was great: room was clean, comfortable, nice view of river and city, had a cocktail at the bar that was great, the kids enjoyed the pool. It was probably just really chaotic on Saturday with so many events, the holiday weekend, etc.

Posted by on Sep 5, 2023

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Comment from Hotel Management

Sep 6, 2023 by Hotel Management

Thank you for sharing your experiences with us so we can improve upon the services we provide to our guests!

5 out of 5
River walk

Posted by on Sep 5, 2023

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Comment from Hotel Management

Sep 6, 2023 by Guest Services

Thank you for choosing to stay with us and for sharing your experience!

5 out of 5
Calk in bathtub should be replaced as it was missing in a large area. Otherwise the hotel staff were professional and very helpful. The room was fantastic and very comfortable.

Posted by on Jul 31, 2023

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Comment from Hotel Management

Jul 31, 2023 by Guest Services

Thank you for choosing to stay with us and sharing your feedback!

5 out of 5

Posted by on Jul 10, 2023

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Comment from Hotel Management

Jul 31, 2023 by Guest Services

Thank you for choosing to stay with us and sharing your feedback!

3 out of 5
This hotel is outrageously overpriced. The room wasn’t as clean as I expected. The tub drain was backed up. The building itself was outdated. The amount daily fees and surcharges were excessive. The burger restaurant and accompanying outdoor dining are were dirty. The location was great.

Posted by , from Saint Clair Shores on Jul 4, 2023

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Comment from Hotel Management

Jul 5, 2023 by Jacqueline Brown

Dear PAIGE, Thank you for taking the time to let us know about your experience while staying with us. Your experience with us is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the appropriate leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

About the Sheraton Grand Chicago Riverwalk

Location 301 E North Water St, Chicago, IL 60611

Property Features

Sheraton Grand Chicago Riverwalk offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. A business center and 43 meeting rooms are available. Event space at this hotel measures 125000 square feet (11613 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Sheraton Grand Chicago Riverwalk. Parking is available for a fee. This Chicago hotel is smoke free.

  • 1218 guestrooms or units
  • 34 levels
  • 3 dining venues
  • 2 bars or lounges
  • 125000 sq ft of conference space
  • 11613 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Millennium Station (1 km / 0.6 mi)
  • Metro station: Grand Station (Red Line) (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Grand Chicago Riverwalk offers 1218 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters. A pillow menu is available. Flat-screen televisions come with cable channels, pay movies, and Netflix. Bathrooms include complimentary toiletries and hair dryers. This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 11:30 AM.

Shulas Steak House - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.

LB Bistro and Patissere - This bistro specializes in American cuisine and serves breakfast and lunch. Open daily.

Link - This café specializes in American cuisine and serves breakfast and lunch. Open daily.

Chicago Burger Company - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

ChiBar - This bar specializes in American cuisine and serves dinner and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 0 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 32 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 68 per day (in/out privileges)
  • Pet fee: USD 0 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Chicago Hotel & Towers
  • Sheraton Chicago Towers
  • Chicago Sheraton
  • Sheraton Grand Chicago Hotel
  • Sheraton Grand Chicago
  • Sheraton Grand Chicago
  • Sheraton Chicago Riverwalk
  • Sheraton Grand Chicago Riverwalk Hotel
  • Sheraton Grand Chicago Riverwalk Chicago
  • Sheraton Grand Chicago Riverwalk Hotel Chicago

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.