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Mandarin Oriental Palace, Luzern

5.0 star property
5-star luxury hotel near Lake Side Promenade

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Mandarin Oriental Palace, Luzern

Photo gallery for Mandarin Oriental Palace, Luzern

Premium bedding, free minibar, in-room safe, individually decorated
Junior Suite (Panoramic) | Premium bedding, free minibar, in-room safe, individually decorated
Restaurant
Lobby
Premium bedding, free minibar, in-room safe, individually decorated

Overview of Mandarin Oriental Palace, Luzern

Reviews
9.4

Exceptional

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Check out the area

Map
Haldenstrasse 10, Lucerne, LU, 6006
  • Popular LocationLake Side Promenade2 min walk
  • Popular LocationChapel Bridge15 min walk
  • Popular LocationSwiss Transportation Museum16 min walk
  • AirportZürich (ZRH)59 min drive

Room options

View all photos for Mandarin, Room

Mandarin, Room | Premium bedding, free minibar, in-room safe, individually decorated

Mandarin, Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Lake View, Tower

Suite, Lake View, Tower | Premium bedding, free minibar, in-room safe, individually decorated

Suite, Lake View, Tower

  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite (Panoramic)

Junior Suite (Panoramic) | Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite (Panoramic)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Terrace, Lake View

Deluxe Room, Terrace, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Accessible

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Accessible

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Balcony, Lake View

Deluxe Room, Balcony, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, Balcony, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Terrace, Lake View

Suite, Terrace, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Suite, Terrace, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Balcony, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Balcony, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Lake View

Deluxe Room, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Terrace, Lake View

Junior Suite, Terrace, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Balcony, Lake View

Junior Suite, Balcony, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Balcony, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Terrace, Lake View

Superior Room, Terrace, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony, Lake View

Superior Room, Balcony, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Balcony, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Accessible - Lake View Junior Suite

Premium bedding, free minibar, in-room safe, individually decorated

Accessible - Lake View Junior Suite

  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Lake View

Superior Room, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

Exterior
Hotel Schweizerhof Luzern
Spa
Pet friendly
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (358)
The price is $695
per night
$733 total
includes taxes & fees
May 9 - May 10
Hotel Schweizerhof Luzern

About the neighborhood

Lucerne

Central Lucerne getaway .Your stay at this Lucerne hotel places you within a 10-minute walk of Lake Side Promenade and Loewenplatz. Saint Peters Church and Chapel Bridge are also within 2 miles (3 km).

What's nearby

  • Lake Side Promenade - 2 min walk
  • Lion Monument - 11 min walk
  • Chapel Bridge - 15 min walk
  • KKL Lucerne - 16 min walk
  • Swiss Transportation Museum - 16 min walk

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 15 min walk
  • Zurich Airport (ZRH) - 60 min drive

Restaurants

  • Grand Casino Luzern - 3 min walk
  • Rebstock Hofstube - 7 min walk
  • Franz - 5 min walk
  • Schiff-Restaurant Wilhelm Tell - 8 min walk
  • Takrai - 6 min walk

About this property

Mandarin Oriental Palace, Luzern

5-star luxury hotel near Lake Side Promenade
Mandarin Oriental Palace, Luzern offers its guests a full-service spa, a sauna, and a 24-hour fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge.

Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 4725 square feet (439 square meters) and includes conference space. Spa services, a library, and a terrace are also featured at the luxury Mandarin Oriental Palace, Luzern. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Lucerne hotel.

  • 1 building
  • 136 guestrooms or units
  • 4 dining venues
  • 4725 sq ft of conference space
  • 439 sq m of conference space
  • Built in 1906
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Mandarin Oriental Palace, Luzern offers 136 accommodations with free minibar items and safes. Each accommodation is individually decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels and pay movies.

Bathrooms include bathtubs or showers, bathrobes, slippers, and toilets with an electronic bidet. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

SPA Bellefontaine has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, French, German, Italian, Spanish

Property amenities

Family friendly

  • Baby bath
  • Baby monitor
  • Changing table
  • Children's books
  • Children's games
  • Free crib
  • Highchair
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Self parking on site (CHF 55 per day)
  • Valet parking on site (CHF 55 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM–10:30 AM for a fee: CHF 50–50 for adults and CHF 25–50 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Piano
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's robes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CHF 50 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 190.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 50.00–50.00 for adults, and CHF 25.00–50.00 for children
  • Self parking fee: CHF 55 per day
  • Valet parking fee: CHF 55 per day
  • Pet fee: CHF 50 per pet, per day
  • Rollaway bed fee: CHF 190.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars and is displayed on this page as 5 stars.

Property is also known as

Luzern Palace
Palace Luzern
Palace Luzern Hotel
Palace Luzern Hotel Lucerne
Palace Luzern Lucerne

Frequently asked questions

How close is Mandarin Oriental Palace, Luzern to the airport?

Mandarin Oriental Palace, Luzern is 42.4 mi (60-min drive) away from the Zurich Airport (ZRH) airport, the closest popular airport to the property.

How much does it cost to stay at Mandarin Oriental Palace, Luzern?

As of Apr 25, 2024, prices found for a 1-night stay for 2 adults at Mandarin Oriental Palace, Luzern on May 12, 2024 start from $840.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mandarin Oriental Palace, Luzern have an airport shuttle?

Airport shuttle services are not available at Mandarin Oriental Palace, Luzern.

How close is Mandarin Oriental Palace, Luzern to the beach?

This hotel is 11.6 mi (20-min drive) from Seebad Eich.

Does Mandarin Oriental Palace, Luzern offer free breakfast?

Free breakfast isn’t offered at Mandarin Oriental Palace, Luzern, but buffet breakfast is offered for a fee of between CHF 50.00 and 50.00 for adults, CHF 25.00 and 50.00 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Mandarin Oriental Palace, Luzern?

No, there is no casino at this hotel, but Grand Casino Lucerne (3-min walk) is nearby.

What time is check-in at Mandarin Oriental Palace, Luzern?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Mandarin Oriental Palace, Luzern?

Free parking is not available at this hotel. Self parking is available for CHF 55 per day, and valet parking for CHF 55 per day.

Does Mandarin Oriental Palace, Luzern have a pool?

Mandarin Oriental Palace, Luzern does not have a pool.

Does Mandarin Oriental Palace, Luzern have a restaurant?

Yes, there are 4 restaurants on site.

Does Mandarin Oriental Palace, Luzern have a spa?

Pamper yourself with a day at SPA Bellefontaine, where you can enjoy massages.

How close is Mandarin Oriental Palace, Luzern to downtown Lucerne?

Mandarin Oriental Palace, Luzern is 0.7 mi away from Lucerne.

Mandarin Oriental Palace, Luzern Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 18 out of 22 reviews" "
Rating 8 - Good. 2 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Rory

Stayed 2 nights in Nov 2023

10/10 Excellent

Marlena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
Stayed 6 nights in Oct 2023

6/10 Okay

MOHAMMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all better than avarage
Stayed 2 nights in Sep 2023

10/10 Excellent

Purevdash

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

NORE ALDEIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Aug 2023

2/10 Terrible

Eugene

Stayed 4 nights in Aug 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I’ve ever stayed. The location is sensational! The staff are friendly and quick to help. We had breakfast and dinner at the hotel restaurants and both experiences were superb. The room was clean and had everything one would need while traveling. I can’t wait to go back and stay again!
Stayed 2 nights in Jun 2023

10/10 Excellent

Wilson

Stayed 3 nights in Jul 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with amazing views. The staff certainly make the stay extra special.
Stayed 3 nights in Jun 2023