The price of the room is great but I would not return because staff is horrible.
Posted Dec 2, 2011
The hotel as a whole is decent for the price. It is clean, you get a free breakfast, and it is central to everything. HOWEVER, if you are looking for attentive staff, PLEASE go elsewhere. I believe the hotel staff work in conjunction with the taxi staff and the local, should I say, "other incentives" that most people go to Santo Dominigo for.
They do not do anything to deter being accosted by local prositutes that permeate the area. A fellow guest was nearly robbed at the door of the hotel and they made it seem like it was the guests fault. They insinuated that we knew the culprit and somewhat deserved the attempted robbery.
On another occasion, I was taken to an area mall and charged for the ride. However, I took a taxi back with another driver. The driver came back a couple of days later and told the hotel staff that they came back to the mall to pick me up. Long story short, I had to pay for him coming back to pick me up, his gas, as he put it, although I got a ride with another taxi driver. The staff person did NOTHING during the entire altercation.
I would NOT recommend this hotel if you are looking to feel secure and safe in a country that speaks very little English and especially if this is your first time in Santo DOmingo. This was my third time at the hotel and If I do go back to Santo Domingo, I will not be staying at the Mercure.