Ratings based on 586 Guest Reviews

Hear it directly from our travelers
3.5 out of 5
71% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
by A traveler from port au prince

Middle of Zona colonial

Posted Apr 16, 2016 on Expedia
Pros: It's location
Cons: Everything can be improved , but, as said, adequate as is .
Location: It's located at the end of Calle Conde , the walking street in zona colonial, shops cafes and restaurants as well as the colonial sites , all close.
Not much to say about the room , adequate for a or a couple of nights stay, decent breakfast , now served as advertised 0630 (last time I stayed in the hotel around 0720) , so, all in all, totally ok .
1 out of 5
by Mary anne from Brandon Manitoba canada

Our belongings were stolen from our room.

Posted Apr 7, 2016 on Hotels
The fridge did not work in our room. The location was great. The hot water shower was great. We had our things stolen from our room and all they said was sorry. I was very unhappy about this.
2 out of 5
by gayle from Winnipeg

Posted Apr 5, 2016 on Hotels
Rooms are very small, mustysmelling, bed terrible.
4 out of 5
by A traveler

best area in town

Posted Mar 18, 2016 on Hotels
easy check in, flexible staff. almost got mugged at night but generally the area is very safe. was 2:30 am when it happened.
3 out of 5
by A traveler

One of Numerous Stays Here

Posted Feb 27, 2016 on Hotels
Rooms are very small IBIS style. I was give a room with 1 queen bed and 1 small bed. Almost no space to get around in the room. Shower pressure at this hotel has never been good and this trip was no exception. While I have no problems staying here for 1to 2 nights, next time I am going to try a different hotel.
Comment from Hotel Management
May 7, 2016 by Marion Te Winkel, Hotel Management
Thank you very much for taking the time to share your comments regarding your stay at the Mecure Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problems with our service in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Marion Te Winkel. General Manager.
2 out of 5
by javier from CUCUTA

Mala experiencia

Posted Feb 22, 2016 on Hotels
Realmente el hotel está bastante viejo, el baño tenia una gotera en él techo q me tocaba lavarme las manos y la boca haciéndome a un lado, informe del daño pero no fue solicionado
Comment from Hotel Management
May 7, 2016 by Marion Te Winkel, Hotel Management
Estimado Senor Javier De Cucuta Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Marion Te Winkel. General Manager
2 out of 5
by A traveler

Stay elsewhere

Posted Feb 16, 2016 on Expedia
I prepaid for the room in full before arriving. They looked for my reservation for an hour but never found it. I had to print out the confirmation page and they still charged me again for the room. The receptionist said they would reverse charges once they receieve confirmation. The tv did not work and it took 3 calls to reception and 6 hours for someone to fix it. Internet was hopeless. The bathroom was dirty and the rooms were dingy. There was a strong odor in hallways and it felt damp. The bed was old and run down. The breakfast was actually decent but did not start at time advertised. The property needs renovated immediately
Comment from Hotel Management
Mar 8, 2016 by Marion Te Winkel., Hotel Management
Thank you very much for taking the time to share your comments regarding your stay at the mercure Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problems with our service in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Marion Te Winkel. General Manager.
3 out of 5
by A traveler from A

Center of Santo Domingo

Posted Feb 16, 2016 on Expedia
I was discriminate at the hotel restaurant, waiter did not want to bring me coffee, utensil, leaving me for last to be serve. Room was dirty, and I report it. And was told that nothing was wrong with the room. Mini-Bar was empty and refrigerator did not work either. I let a deposit at the front desk. And still have to pay cash, whenever I consume food at the restaurant.
Comment from Hotel Management
Mar 8, 2016 by Marion, Hotel Management
Thank you very much for taking the time to share your comments regarding your stay at the Mercure Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problems with our service in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Marion Te Winkel. General Manager.
3 out of 5
by A traveler

Okay for a three days staying!

Posted Feb 16, 2016 on Expedia
Pros: That is was in the middle of the city.
Location: lots of restaurant & shopping
It was okay experience. Did not spend much time in the hotel.
Comment from Hotel Management
Mar 9, 2016 by 551407, Hotel Management
We very much appreciate your comments regarding your stay at the Hostal Nicolas De Ovando Santo Domingo - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Te Winkel. General Manager.
2 out of 5
by A traveler

Posted Feb 14, 2016 on Hotels
Comment from Hotel Management
May 14, 2016 by Marion Te Winkel, Hotel Management
Thank you very much for taking the time to share your comments regarding your stay at the Mercure. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problems with our service in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Marion Te Winkel. General Manager.