4.1 out of 5

"I booked two weeks for myself and family (2-sons and wife) and was given a room on the third floor. During the two-week stay the management had sched ... " More

By a verified traveler on Mon 13 Mar 2017

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Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$108 per night

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quality Hotel Real Aeropuerto Santo Domingo ratings based on 13 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.0 out of 5.0
3 out of 5

Quality Hotel was close to the airport.

Pros: The staff and services (kitchen, dining room and housekeeping) were very professional and polite.
Cons: The money exchange rate should be equal to that of the banks and supermarkets, the hotel should not be charging their guests so much.
Location: Close to the airport, Boca Chica beaches, downtown Santo Domingo. (Take the buses, cabs at the hotel are too expensive).
I booked two weeks for myself and family (2-sons and wife) and was given a room on the third floor. During the two-week stay the management had scheduled the roof tile replacement (very noisy during the daytime) causing one week of the pool being closed and the area roped off. Management also scheduled re-painting the third floor hallways causing my wife and two boys to move to another room (I stayed in our third floor room because it was too much trouble to pack and unpack all our luggage) for one night due to the paint fumes. The hotel money exchange was 40.15 pesos to the dollar when the rate was 46.95 Pesos at the Ole' Supermarket (that amounts to a $15.00 charge for each $100.00 exchanged). My dissatisfaction is with Management/owners of Quality Hotel, not with the staff, they were wonderful.

Posted by , from Manchester, NH USA on Mar 13, 2017

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Comment from Hotel Management

Mar 15, 2017 by Ernesto C.

Dear Mr. Frank, please accept our most sincere apologies for the challenges experienced during your most recent stay. Rest assure we have already reviewed with the team in order to improve the renovation scheduling. Unfortunately due to local currency market we must use a different exchange rate than what other banks. Thank you once again for your comments and visit.

1 out of 5

Worst hotel ever.

Pros: The pool.
Cons: The staff and the rooms.
Location: Location is bad, hard to find and staff is very unfriendly.
Slow checking process, bad water pressure, tv only 4 channels, bad location, unfriendly staff, room was dated, no a/c in the hallways or restaurant, overpriced hotel, guest service standard do not fit choice hotels.

Posted by on Jul 3, 2016

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Comment from Hotel Management

Jul 5, 2016 by Ernesto C.

Dear Guest, please accept our most sincere apologies for the challenges experienced. We definitely faced many situations during your stay which have already been fixed. Still, we will review with our staff your concerns about their "friendliness". Thank you, Ernesto C.

5 out of 5

great location next to the international airport

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
location was perfect for me, nice hotel, staff very friendly, service above my expectation.

Posted by , from New York, NY, USA on Apr 17, 2012

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5 out of 5

Nice hotel close to the airport, the city and the work.

Pros: Free breakfast, Free Internet, Quiet, close to the airport
I've been staying for 3 days at the Quality Hotel Santo Domingo. The stay was really nice and so are the staff. Upon arriving I found myself in a well-kept hotel, entering the room, it was clean and quiet (couldn't hear a noise). The bathroom is also spacious and very clean. They have a very rich and tasty breakfast. um-mm... I love it! These are the things that made me enjoy my stay at this hotel, Congratulations from the heart, you were fantastic.

Posted by , from Boston, MA, USA on Nov 20, 2011

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Comment from Hotel Management

Nov 23, 2011 by Quality Hotel Santo Domingo

Dear mister Saeth, Thank you so much for taking the time to write such a lovely review. It is really gratifying to hear that our endeavors to give our guests the best possible experience is noticed and appreciated. We will be very glad to have you with us in the near future.

5 out of 5

great location for late arrival at the airport

Clean hotel, good serivice and friendly staff with an excellent location

Posted by on Nov 7, 2011

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Comment from Hotel Management

Nov 23, 2011 by Quality Hotel Santo Domingo

Dear guest, Thank you for taking the time to write a review. We are so pleased you enjoyed your stay with us and look forward to welcoming you back,

5 out of 5

Great hotel with an exceptional service next to the Airport

I stayed at this hotel every time I came to Santo Domingo. Since I enter to the lobby, everyone recognize me and call me by my name " Welcome home Mr. Jackson ". that's make me feel real welcome. They knows my preference and they always give me the same room that i ask for. I recommend this hotel because they really know how to make guest feel an unforgettable experience.

Posted by on Oct 12, 2011

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2 out of 5

Jerry Conard

This hotel is nice, modern rooms, quite, nice location for travellers, but the service SUCKS!!!!!!!!!!!!

Posted by on Dec 19, 2010

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5 out of 5

Excellent hotel with a great location

I stayed at this hotel based on the reviews and price. I had previously traveled to Punta Cana and stayed in a hotel that was literally falling apart yet listed as a 4 star resort. So for my next trip I did a great deal more research. I came across the Quality Inn Santo Domingo as a 3 star hotel but with excellent reviews. I decided to give them a try. The hotel itself was fantastic. Great food and very pleasant staff. The room was large and comfortable and the dining area was clean with great quality food in a buffet style setup. All in all the hotel is well worth the price and is very convenient and well ordered. I would definitly stay there again.

Posted by on Oct 6, 2008

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Comment from Hotel Management

Jan 3, 2015 by Odalis

Dear Guest:: We would like to thank you for taking the time to write us about your stay at our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Odalis Guzman General Manager Quality Hotel Real Aeropuerto Santo Domingo

4 out of 5

The good and the bad

Staying in this hotel was good. Everyone is very friendly. The hotel is very clean. And the food was great, not alot of choices but very good. The only bad thing I have to say is that because our flight was delayed for three hours we got to the hotel at 1:40 am and they told us that they rented our room because they thought we were not coming. I was very tired and upset that they rented our room just like that without a second thought. They send us to another hotel nearby for the night (they paid) and the next day picked us up and took us back to the hotel.

Posted by on May 19, 2008

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5 out of 5

Great location, can't go wrong here

After driving for hours my family and I arrived at the hotel and it was an oasis is the desert! The place is clean, security is tight w/out being scary, do-it-yourself (Or they'll do it for you at a charge) lanudrymat was great, the gym is modern and uncrowded, the pool was very nice, and if you're getting in late or leaving early this place is a no-brainer as it's the ONLY decent place within 20 minutes of the airport. Like most hotels the restaurant and bars are grossly overpriced, buy your stuff down the road at the supermarket if you have wheels. The airport area is not real elegant I don't recommend walking around after dark. All in all, it's PERFECT for what it is .....A safe, clean, fair value place to crash for the night after/before a late flight.

Posted by on May 13, 2008

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About the Quality Hotel Real Aeropuerto Santo Domingo

Location KM 22 Autopista Las Americas, Santo Domingo Este, Santo Domingo

Family Friendly Amenities

  • Family Hotel
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Room Amenities

Quality Hotel Real Aeropuerto Santo Domingo offers 124 air-conditioned accommodations with fireplaces and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless high-speed Internet access. Housekeeping is provided daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center. Children under 14 years old are not allowed in the swimming pool without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Payment types

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Noise-free rooms not guaranteed

Hotel Names

  • Quality Hotel Real Aeropuerto Santo Domingo
  • Quality Hotel Real Aeropuerto Santo Domingo Santo Domingo Este
  • Quality Hotel Santo Domingo
  • Quality Real Aeropuerto Santo Domingo
  • Quality Real Aeropuerto Santo Domingo Santo Domingo Este