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Reviews

4.5 / 5Excellent
405 reviews

Amenities

  • Free WiFi
  • Breakfast included
  • Free Parking
  • Room Service

Map

What's nearby

  • Popular Location
    Zocalo Folk Art
    4 min walk
  • Popular Location
    Church of St. Michael the Archangel
    4 min walk
  • Popular Location
    Santa Cruz del Chorro Chapel
    4 min walk

Book online or call:

1-855-214-3079

Your dates need to occur after 2020-02-28. Try updating your dates to see prices for your trip.

    About this area

    San Miguel de Allende

    Located in San Miguel de Allende, Hacienda El Santuario is in the city center. Notable landmarks in the area include Parish Church of San Miguel Arcangel and El Jardin.

    Popular Location

    What's nearby

    • Zocalo Folk Art - 4 min walk
    • Church of St. Michael the Archangel - 4 min walk
    • Santa Cruz del Chorro Chapel - 4 min walk
    • San Miguel de Allende Historical Museum - 4 min walk
    • Parish Church of San Miguel Arcangel - 5 min walk

    Getting around

    • Leon, Guanajuato (BJX-Del Bajio) - 91 min drive

    About this property

    Hacienda El Santuario

    This hotel features a meeting room, free use of bicycles, and concierge services. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a library, and express check-in are onsite. All 33 individually decorated rooms provide free WiFi, free wired Internet, and room service. For a bit of entertainment, guests will have plasma TVs with cable channels, and other amenities include free newspapers and hair dryers.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Roundtrip airport shuttle (surcharge)

    Food and drink

    Free continental breakfast available daily 8 AM–11 AM
    Room service available

    Things to do

    Free bicycle rentals

    Family friendly

    Babysitting/childcare (surcharge)

    Conveniences

    Library
    No elevators

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Luggage storage
    Multilingual staff
    Porter/bellhop
    Tour/ticket assistance
    Wedding services

    Languages spoken

    English
    Spanish

    Business services

    1 meeting room

    Outdoors

    Garden

    Spa

    Massages

    More

    Designated smoking areas (fines apply)
    Fireplace in lobby

    Room amenities

    Bedroom

    Blackout drapes/curtains

    Bathroom

    Free toiletries
    Hair dryer

    Entertainment

    32-inch plasma TV
    Cable channels

    More

    Access via exterior corridors
    Free newspapers
    Individually decorated
    Individually furnished
    Phone
    Safe
    4.5

    Excellent

    5 - Excellent
    247
    4 - Good
    111
    3 - Okay
    36
    2 - Mediocre
    10
    1 - Poor
    1
    4.6
    Cleanliness
    4.6
    Service and Staff
    4.3
    Amenities
    4.4
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Stayed 3 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Great place and great location to stay in San Miguel de Allende. The team in general provides very good service. Breakfast is ver well prepared and the variety includes delicious Mexican typical dishes.

    Stayed 3 nights in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Nice property in historic town. Walking distance to restaurants and sightseeing. .

    Stayed 2 nights in Jan 2020

    2/5

    • Liked: Cleanliness, property conditions & facilities
    • Disliked: Staff & service

    We booked and paid for the highest room category but didn’t get the room we paid for when we arrived. The room we were given was small and looked NOTHING like the room we’d booked online. Changed rooms the next day but still didn’t get the room we’d originally booked online. Our new room had no private outdoor space, which the room we’d booked online clearly did. We were exhausted from our travels and, since the hotel stat wouldn’t offer us the room we’d actually booked, we took what they gave us. Big mistake. Our new room was on the first floor and SO loud. Every morning of our vacation we were jolted away by noise - screaming kids, music played from the nearby speaker, staff and hotel guests loudly talking, guests eating breakfast on the patio right outside our room, moving stuff up and down the stairs (luggage etc) - and we couldn’t go back to sleep. It was so disappointing and felt like a total bait and switch. Ruined our vacation. Front desk staff was generally not helpful. Most of them - especially the girl and young guy - seemed like it was their first week on the job and were totally confused by simple requests (like to call a taxi or help make a restaurant reservation). At check-in they forgot to provide basic information and instruction like if you want housekeeping to come then you must leave your key at the front desk - so we were really confused when housekeeping never showed. So much more went wrong. Felt like we were scammed on the room. Do not recommend.

    Stayed 5 nights in Dec 2019

    3/5

    • Liked: Property conditions & facilities

    You can do better

    Hotel is just OK. Location was excellent, but is was a chore to find someone that spoke English well. The temperature I San Miguel was chilly and the breakfast area was unheated. After a lot of hassle they finally found a portable heater. But it was a hassle. The breakfast help could not speak English and they did not have a printed menu, so you never really never knew what was available. Overall a mediocre experience.

    Stayed 3 nights in Dec 2019

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