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In San Jose
Your stay at this North San Jose hotel places you within 3 miles (5 km) of San Jose Museum of Art and The Tech Interactive. SAP Center at San Jose and San Jose State University are also within 3 miles (5 km).
This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the express check-out. Laundry facilities are provided for your convenience.
Free WiFi, kitchens
The 152 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.
Sep 2, 2019 by Hotel Management
Thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management
Apr 14, 2019 by Hotel Management
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Apr 11, 2019 by Hotel Management
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Oct 31, 2018 by Hotel Management
Rose, please accept our apologies for any problems you experienced while our guest. We thank you for bringing the particulars to our attention so know to focus on these areas. We hope you will come back for another stay so we may serve you better. Sincerely, Hotel Management
Jan 10, 2017 by General Manager
Our entire team here at Extended Stay America - San Jose - Downtown would like to thank you for the positive comments and for being our guest again. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve. Your compliments will be shared with the team, and we look forward to your next visit! Sincerely, General Manager
Nov 25, 2016 by General Manager
Thank you for sharing your feedback. While we regret to learn there were aspects of your stay less favorable and service unlike what we are known for, we apologize for the negative impact this had to your overall stay. We will certainly address your concerns with our management team. Thank you, and we look forward to welcoming you back again soon! General Manager
by General Manager
We do wish your recent stay with us had been more impressive. Thank you for sharing the areas where you feel more of our attention is needed. We value feedback such as this to continuously improve for our guests. We hope the remainder of your trip was enjoyable and thank you for taking a moment to post your review. General Manager
by General Manager
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. We apologize for the errors received from Travelocity regarding your reservation, and for the less than clean status of your suite. Your comments have initiated additional training for our team as we continuously improve. Thank you for being our guest, and we hope to have the opportunity to serve you again. Sincerely, General Manager
Jul 23, 2016 by General Manager
I am sorry to hear my staff was not able to resolve the problem you had with your suite and you were disappointed with your stay because our services and amenities were not what you expected. Amenities and services at an extended stay facility are a bit different from other hotels with which you might be more familiar, and I apologize if this was inconvenient for you. We hope you will come back to visit us again the next time your travels bring you this way. Sincerely, General Manager
Jul 13, 2016 by General Manager
Thank you for selecting Extended Stay America- San Jose - Downtown for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, General Manager
Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America San Jose - Downtown also features coffee/tea in a common area, laundry facilities, and express check-out. Free self parking is available. This San Jose hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Extended Stay America San Jose - Downtown offers 152 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.
Special check-in instructions:
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.