6/10 Okay
Noelle
Traveled with partner, Traveled with family
Jan 26, 2024
Liked: Cleanliness
Disliked: Staff & service
I booked ahead time with the hotel to pick us up at the water taxi terminal. They were over an hour late even though I told them the time and the hotel was only 15 minutes away. We kept calling and the front desk kept telling us the taxi was on the way. After numerous calls and over an hour later we got our own taxi. Once we got to the hotel, the person at the front desk lied and said the taxi from the hotel saw us get in to the other taxi and they were waiting for us. I responded no I looked around before we go into the other taxi and there were no other cars or people that pulled into the area. After I said that she did not say anything because she knew it was a lie. The property was fine, the room decor was very dark and felt dated but was clean. The front desk staff were not very helpful and a few people working there had an attitude when we were trying to book a taxi.
Noelle
Stayed 2 nights in Jan 2024