"4/10/2017 I had gone on a third party to book my hotel stay hours prior to actually coming in and it took 45mins to actually finish the checking in pr ... " More

By a verified traveler on Wed 12 Apr 2017

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Hotel Description

King George Hotel - A Greystone Hotel places you in the center of San Francisco, within just a 15-minute stroll of popular places like Westfield San Francisco Centre and San Francisco Museum of Modern Art. Highlights at this Edwardian hotel include in-room free WiFi and tablet computers.

You can enjoy flat-screen TVs with cable channels, and all 153 rooms feature coffee/tea makers, ceiling fans, and safes. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Additionally, 24-hour room service, hair dryers, and desks are available.

The hotel's own bar/lounge is a nice place to enjoy a drink. 550 square feet (51 square meters) of event facilities include a meeting room, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas and coffee/tea in a common area. There's also the convenience of valet parking.

Within a 20-minute walk of this 3-star Downtown San Francisco hotel, attractions include Asian Art Museum of San Francisco and TransAmerica Pyramid.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$91 per night

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

King George Hotel - A Greystone Hotel ratings based on 60 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
1 out of 5
The hotel had a 4 star rating when in reality it should be 1 star. It was under construction, but the worst part was that the rooms did not have AC. They were very hot. I had to keep the windows (with no screens) open all night to try and stay comfortable and the street noise kept me awake most of the night. Terrible place. Never stay there!

Posted by on Oct 28, 2017

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Comment from Hotel Management

Nov 2, 2017 by Ryan Brown FOM

Wow, I apologize for not only not meeting your expectations, but ruining your trip. We will finish our renovations soon, but unfortunately, they do not include adding individual AC units to our rooms. I'll do my best to look into other solutions before the next heatwave so no guest has to experience what you did.

1 out of 5


The room was so smoky, that I got sick. I would not go back or recommend.

Posted by , from PA on Aug 26, 2017

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Comment from Hotel Management

Oct 15, 2017 by Candice Cancino

Dear Lily, I am so sorry that you had a horrific stay! I'm so embarrassed that we were not able to accommodate you with a smoke free room. Sincerely, Candice

3 out of 5

Room and cleanliness was good: False advertise

Pros: The bed was clean and comfortable
Cons: Heating, Phone service, keeping up with web advertisements
Location: San Francisco , I work out here a few days out of the week and regularly stay in hotels when out here.
4/10/2017 I had gone on a third party to book my hotel stay hours prior to actually coming in and it took 45mins to actually finish the checking in process. On this web page with the third party, it advertised that a complimentary sparkling wine bottle would come with no extra charge when booking the room. It did call my attention when booking and moved forward with the booking. I came to the room thinking it would be in the room already, nothing. I was fine with just calling the front desk for room service to ask if I was still going to receive the bottle, no answer. I gave it a few more minutes just incase they were a little busy with check-ins. The phone continued to ring with no answer. I'm not picky usually but with a stressfull I was looking forward to that bottle and relaxing. It was a rainy night as well as cold and the heater was not working, Wish front desk would've been more available to answer phones calls so that they could've helped with that too. The bed and room were comfortable, But was a cold night. If I come back I hope my stay is different. Thank You

Posted by , from San Francisco on Apr 12, 2017

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Comment from Hotel Management

Apr 17, 2017 by candice cancino

Dear Victoria, Thank you for your feedback. I'm so very sorry that you had a stressful experience and there was a delay in receiving your gift. We will work hard to fix the issues you experience. I do hope you can forgive us and give us a second chance.

5 out of 5

Convenient Business Stay

This was easy to get to and completely served my needs.

Posted by , from Belton, Texas on Jul 23, 2016

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5 out of 5

Great location, service and overall value.

Pros: Staff, service, location, value
Cons: Based on the competitive nightly room rate, there is nothing I would change.
Location: Three blocks from the trolley line, and some of the best shopping in the world.
Staff could not have been nicer. Old world feel. If you love staying at a brand new chain hotel, may not be for you, but I love the location, and the charm. Convenient, comfortable, quaint.

Posted by , from Nebraska on Nov 19, 2015

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5 out of 5
Great hotel for nike women half marathon participants.Very clean.Very updated bathroom,desk with many outlets to charge electronucs.Great staff! WE LOVED OUR STAY:)

Posted by , from Sacramento,Ca on Oct 22, 2015

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5 out of 5
Pros: Very nice small hotel.
Cons: Needs a full service bar.
Location: Very close to Macy's and Union Square
My wife was very pleased. We love the lobby layout. Room was very comfortable. Excellent bed and bath.

Posted by on Jul 25, 2015

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5 out of 5

A getaway

Pros: Staff was amazing
Cons: Nothing
Location: Walking distance to the events and places that were on my list.
Great hotel in SF. Clean, quite, close to many sites. The stafff went out of their way to make sure everything was perfect with my stay. On my list for my next visit to the bay area.

Posted by on Mar 24, 2015

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1 out of 5

LOCATION (directly behind the St. Francis???????)

Pros: Nothing
Cons: Retain the facade and remove everything behind it.
Location: In the heart of the Tenderloin the people watching is the only thing to do in order to avoid pickpockets and bums.
Single pane windows allow/amplify the noise from the street below. This is especially annoying when the 3:00 am street creatures come out to practice their music/noise. Location-location-location is the bye word here.SCARY Rooms are slightly smaller than the elevator and require one to be on the bed for the other to get around the bed.

Posted by , from L.A. on Mar 24, 2015

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2 out of 5

More like a 2 star hotel

Booked on Travelocity Secret Hotels and the hotel had no record of it. I had to forward my confirmation email to the front desk to get a room. The room I got was of 2 single beds (that's all they could give me). The room itself was very small, had very thin walls, and a radiator that made sounds all night long. Definitely would not call it a 3*. 

Posted by , from Reno, NV, United States on Jan 21, 2014

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About the King George Hotel - A Greystone Hotel

Location 334 Mason Street, San Francisco, CA 94102

Property Features

A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 550 square feet (51 square meters). Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly King George Hotel - A Greystone Hotel. Parking is available for a fee. This 3-star San Francisco hotel is smoke free.

  • 1 building
  • 153 guestrooms or units
  • 9 levels
  • 550 sq ft of conference space
  • 51 sq m of conference space
  • Built in 1912
  • Bar or lounge
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Refrigerator (on request)
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)


  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (22.2 km / 13.8 mi)
  • Train station: San Francisco 4th and King Station (1.9 km / 1.2 mi)
  • Metro station: Powell St. Station (0.5 km / 0.3 mi)
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

King George Hotel - A Greystone Hotel offers 153 accommodations with tablet computers and laptop-compatible safes. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and ceiling fans. Refrigerators and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Tablet
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

24-hour room service is available.


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!


  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 50 lb)


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Additional policies apply to bookings reserved by persons under the age of 18. For more details, contact the property using the information provided after booking.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 49 per day (in/out privileges)
  • Valet parking fee: USD 49/65 per day
  • Pet fee: USD 50 per pet, per stay
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • King George Hotel Greystone Hotel San Francisco
  • King George Hotel Greystone Hotel
  • King George Union Square
  • King George Hotel San Francisco
  • King George San Francisco
  • King George Greystone San Francisco
  • Hotel King George
  • King George Greystone

You should know

  • Children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.