Ratings based on 167 Guest Reviews

Hear it directly from our travelers
3.3 out of 5
67% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Everyone
by A traveler

Location, location, location!

Posted Mar 26, 2017
A great stay at a great price. Old world charm, friendly staff and unique hotel.
2 out of 5
by A traveler from Chicago, IL

Beautiful Old Property In Need Of Upgrade

Posted Feb 17, 2017
Pros: beautiful old building
Cons: Finishes, bathrooms, fitness center
The pictures looked beautiful, and this is indeed a beautiful old building, with grand ceilings and chandeliers, wide halls, etc. However, it seems neglected and in need of an upgrade. The finishes in the rooms and elevators are cheap and old. The tub and sink in my room were stained from use. The carpeting is coming up in lots of areas, especially around door entries. The fitness center is falling apart -- no weights and most machines are broken. There is no room service and they do not have toiletries available if you forget something. It is also not in a great area; rather than a bellman in the evenings, there is a security guard.
Comment from Hotel Management
Feb 20, 2017 by Kevin, Hotel Management
Good day Traveler, Thank you for your comments, I do apologize for your experience, we do provide free of charge a few toiletries, such as shampoo, conditioner, lotion, comb, razor, shaving cream, toothpaste and toothbrush. Kevin V/Director of Rooms
5 out of 5
Recommended
for Everyone
by A traveler from s

Honest hotel with beautiful historic feel

Posted Feb 13, 2017
We stayed at this hotel as a family. The hotel has a historic charm. The rooms are small but clean. We forgot to load our luggage into the car but when we called the hotel they had turned it into lost and found and we were able to retrieve our luggage without any hassle. I would recommend staying here to anyone!
Comment from Hotel Management
Feb 15, 2017 by Kevin, Hotel Management
Good day Paula, We are very glad we were able to return your luggage and your stay was enjoyable, thank you for your comments. Kevin V/Director of Rooms
5 out of 5
Recommended
for Everyone
by A traveler from Los Angeles

The manager, Varun Kaushal, was especially helpful

Posted Jan 20, 2017
He gave us the VIP treatment, despite planning our stay last minute. He brought a fridge to our room as well as worked with out check-out time. Truly, the whole staff was helpfull, professional, and a delight to stay with.
Comment from Hotel Management
Jan 25, 2017 by Irmarie Berdecia, Hotel Management
We appreciate your feedback. Our staff works hard in making our guests happy! I am happy to hear you were comfortable throughout your stay. We hope to see you again soon!
2 out of 5
by A traveler

Unsafe neighborhood

Posted Dec 12, 2016
I took BART from the airport and arrived at midnight. Although the hotel is only a block from the station I regretted this decision. In that short distance I had to navigate through multiple groups of homeless and other suspect people hanging out on the street. Fortunately there was also a good police presence. There were no decent restaurants or bars in the immediate vicinity and when I did find a place for lunch, the owner there told me the neighborhood has a big issue with drug activity. I will not stay there again.
Comment from Hotel Management
Dec 15, 2016 by Kevin, Hotel Management
Thank you for your comments and your concerns are being addressed. Kevin V/Director of Rooms.
5 out of 5
Recommended
for Everyone
by A traveler from elk grove ca

nice and relaxing

Posted Oct 17, 2016
Pros: it had that old style san Francisco feel to it.
Cons: coffee pots in rooms
Location: pier 39 Alcatraz island fine dinning and all the fun tourist's things. There are to good small diners right a crossed the street from the front door
it was a short but enjoyable stay friend staff good service
Comment from Hotel Management
Oct 21, 2016 by Irmarie Berdecia, Hotel Management
Bill, We appreciate you taking the time in providing us with feedback. I'm happy to hear our staff was helpful and friendly.
4 out of 5
Recommended
for Everyone
by A traveler

Wonderful historic building

Posted Oct 12, 2016
Could have used more pleasant staff to fit the character of the hotel Excellent setting for breakfast. Need a cleaner entrance. Don't appreciate having Starbucks as part of the lobby
Comment from Hotel Management
Oct 14, 2016 by Kevin, Hotel Management
Your concerns are being addressed and we thank you for your comments. Kevin
1 out of 5
by A traveler

Dirty and misrepresented!!

Posted Sep 26, 2016
We were looking forward to staying in a historical hotel and instead found a creepy, smelly and dingy room within a very sketchy neighborhood. The staff was rude as well. We left within an hour of checking in! Terrible!!
Comment from Hotel Management
Sep 27, 2016 by Irmarie Berdecia, Hotel Management
Valued Guest, Thank you for providing us with feedback. I will address this with our staff immediately.
3 out of 5
by A traveler

OK stay at historical hotel

Posted Aug 29, 2016
Pros: History of location (SF City Hall in 1912) and historic decor of hotel.
Cons: Little things like a newspaper in the morning, place to plug in cell phone charger, more helpful wait staff, cleaner bar area.
Location: See spectacular City Hall nearby.
Historic component of hotel was interesting. Rooms are old but clean. Bathroom very small. Hotel staff was nice. Sidewalk outside hotel was filthy from transients. Waited in hotel's nearly empty restaurant for 15-20 minutes while waiter ignored us. We left. Bar area dirty. The hotel was OK, I would probably not stay there again.
Comment from Hotel Management
Sep 1, 2016 by Irmarie Berdecia, Hotel Management
Valued Guest, Thank you for your feedback. I'm glad to hear you enjoyed the history our hotel has to offer. We appreciate you taking the time to provide us with detail. I will bring these mishaps to the attention of our restaurant team.
1 out of 5
by A traveler

Rip off!!

Posted Aug 25, 2016
Nothing works in the rooms .. From the toilet flush to the wifi.. Rooms are dingy and smelly. Worse than a 50$/night motel