4.3 out of 5

"Room was 100% comfy, roomy, clean, with all the key accessories needed for a great stay. Lobby sets the tone for a great stay. Area is just south of ... " More

By a verified traveler on Fri 26 Jan 2018

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Hotel Description

Hotel Carlton, a Joie de Vivre Boutique Hotel puts you in the heart of San Francisco, within a 20-minute stroll of popular places like Asian Art Museum of San Francisco and Louise Davies Symphony Hall. Highlights at this hotel include a restaurant, a bar/lounge, and a 24-hour business center.

All 161 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, iPod docks, and coffee/tea makers. Nice touches include bathrobes and designer toiletries. Ceiling fans, safes, and hair dryers are also available.

The restaurant, Phlox Commons, serves Californian cuisine and is open for breakfast, brunch, and dinner. Other amenities include free WiFi in public areas and a free manager's reception. On weekday mornings full breakfast is served between 8:00 AM and noon. There's also the convenience of valet parking.

Attractions within a 30-minute walk of this 3-star Downtown San Francisco hotel include Lombard Street and Westfield San Francisco Centre.

Hotel Carlton ratings based on 132 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Nicest boutique hotel I've stayed at in SF

Pros: Everything.
Cons: Shower flow.
Location: Great location near Nob Hill, Union Square, Moscone Center, Financial District.
Room was 100% comfy, roomy, clean, with all the key accessories needed for a great stay. Lobby sets the tone for a great stay. Area is just south of Nob Hill, and far enough from Tenderloin so as not to have any negative chance encouters.

Posted by , from San Diego on Jan 26, 2018

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Comment from Hotel Management

Jan 27, 2018 by Director of Front Office

Dear Mark, I wanted to take a minute and thank you very much for providing your online feedback in regards to your recent stay. We are happy you enjoyed your stay with us and hope to welcome you back to Hotel Carlton in the near future. Warm regards, Wendy P Director of Front Office

3 out of 5

mixed thoughts

I would have given it 4 stars but on the second night the bathroom sink plugged up and would not drain. The service guy arrived and did all he could to unblock it but it just got worse so I was moved to a different room. Unfortunately, the room was not the same quality or size that I'd paid for and when I got there the room was cold. I turned up the heat and shut the curtains and it warmed up a bit. I awoke after 1am to being very cold. There was no heat on in the room. I found an extra blanket but with the temp. outside being in the mid-40s I couldn't get warm. I called the front desk and they told me the heat was on a timer and would not be back on until after 3am. They offered to send up a portable heater - which they did and it helped. When I checked out I explained what had happened and no offer of apology or compensation. I might also add that I had a meal in the hotel "bistro" the night before leaving and it left a lot to be desired. I might also add that there aren't many appealing places to eat in the area as it's on the edge of the tenderloin. I want to commend the service guy who was terrific and helped me move in spite of the fact that his job was to fix the sink. Had it not been for the lousy food and the room move, the stay would have been fine. I liked the feel of the place with a combo of the old and the new. It has some charm.

Posted by , from California on Jan 30, 2017

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5 out of 5

Nice hotel with some of the best staff ever

Pros: The staff, hands down, made this experience one of the best hotel experiences ever.
The hotel was walking distance to everything we needed to do for our stay. It was a perfect distance walk to the Nike Women's Half starting line in Union Square. The staff at Hotel Carlton are incredible - from before checking in to even after. They were warm, accommodating and funny!

Posted by on Oct 19, 2015

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3 out of 5

Nice, friendly hotel

Pros: clean, friendly staff, comfortable rooms
Cons: The noise from the hallway is horrible. Need to put a threshold on the bottom of the door to the hallway to block the noise coming from hallway.
Nice, clean hotel, with wonderful staff. The rooms were clean and comfortable, but because it is an older hotel, you can hear hallway noise.

Posted by on Sep 28, 2015

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4 out of 5

Such a friendly Hotel!

Pros: The rooms are not large, but well appointed. Ours had a large, walk-in closet, so the actual room never felt cramped with bags and luggage.
Cons: My only complaint is that the walls are thin so I heard all from the neighbors.
Location: Close enough to Union Sq. to grab the cable cars and enjoy the shopping. I loved the proximity to Polk street. Mr. Holmes Bakehouse around the corner!
The staff is so friendly and welcoming. The evening wine social attracted an great group of people. I loved the vibe of this hotel!

Posted by , from New York, NY on Mar 29, 2015

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4 out of 5

Great Location/Good Experience

Pros: The staff, the bed, décor, and charm.
Cons: Thin doors allowed for outside noise interruptions.
Location: Plenty of restaurants, pubs, cafes, and other big city pleasures all close by. Cable car and bus access was very easy.
Our room was nice, comfortable, and well sized. The staff was very friendly and more then willing to assist and answer questions. The Hotel was conveniently located in the middle of the city which made accessibility to attractions easy.

Posted by on Mar 24, 2015

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5 out of 5

San Francisco dreaming

Pros: Everything
Cons: Air cond
Location: Great area, tons of places to eat and drink
Great place to stay in the City. Nice Older Hotel with Class

Posted by , from northeast on Mar 24, 2015

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5 out of 5

This hotel far exceeded my expectations! They were extremely helpful whenever I had a question and I loved the vibe and decorations!

Pros: Close restaurants, Free Internet, Quiet
Hotel Carlton is a great boutique hotel with a Middle Eastern flair. I had no idea what to expect since it was my first time ever going to San Francisco. The room was comfortable, clean, and had great style. The restaurant, Saha, was the best part! Eggs benedict with fava bean cakes and avocado was a unique dish I have yet to see anywhere else. I would definitely stay here again!

Posted by , from Amherst, MA, USA on Jan 29, 2013

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5 out of 5

Great value, cool people

Pros: Close restaurants
Cons: No free Internet
Love the staff, the quirkiness of the place, the international feel, the fire in the lobby on a rainy SF morning. The rooms are old yet nicely renovated. Elevators are fun to read!

Posted by , from Sacramento CA on Dec 5, 2012

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5 out of 5

EVERYTHING was great.

Pros: Close restaurants, Free Internet
Hospitality, price, location, room, all aspects of my stay at the Carlton Hotel were everything I would want in a hotel.

Posted by , from St Louis, MO, USA on Nov 27, 2012

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About the Hotel Carlton, a Joie de Vivre Boutique Hotel

Location 1075 Sutter St, San Francisco, CA 94109

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 750 square feet (70 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hotel Carlton, a Joie de Vivre Boutique Hotel. For a fee, parking is available. This 3-star San Francisco hotel is smoke free.

  • 1 building
  • 161 guestrooms or units
  • 9 levels
  • 750 sq ft of conference space
  • 70 sq m of conference space
  • Built in 1927
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Valet parking (surcharge)


  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (22.5 km / 14 mi)
  • Train station: San Francisco 4th and King Station (3.1 km / 1.9 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Carlton, a Joie de Vivre Boutique Hotel offers 161 accommodations with iPod docking stations and laptop-compatible safes. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Phlox Commons - This restaurant specializes in Californian cuisine and serves breakfast, brunch, and dinner. Open daily.

Nearby Activities

The hotel does not have its own fitness facilities, but guests receive discounted access to a fitness center three blocks away. Public 18-hole golf courses within five miles of the hotel include the Presidio Golf Club and the Lincoln Park Golf Course. Three miles away, Golden Gate Park has walking and running trails, a children's playground, gardens, and tennis courts. Ocean beaches, including Seal Rock, are five miles from the hotel. The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time ends at 2 AM
  • Check-in time starts at 3 PM


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per night.
  • Free cribs (infant beds)!


  • Pets are welcome and stay free


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Pets allowed (no fees)


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 20 per person (approximately)
  • Valet parking fee: USD 40 per day (in/out privileges)
  • A pet fee will be charged
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Joie de Vivre Boutique
  • Carlton Joie de Vivre Boutique San Francisco
  • Hotel Carlton
  • Hotel Carlton Joie de Vivre Boutique Hotel
  • Hotel Carlton Joie de Vivre Boutique Hotel San Francisco
  • Hotel Carlton San Francisco
  • Carlton San Francisco
  • Hotel Carlton a Joie de Vivre Boutique Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.