Ratings based on 2,628 Guest Reviews

Hear it directly from our travelers
4.0 out of 5
79% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
2 out of 5
by A traveler from Chicago, IL

Not what you would expect at a Hyatt.

Posted Aug 4, 2016
Pros: The staff was friendly, and the manager did refund my resort fees and one night of our stay.
Cons: Replace the outdated AC in the building, and clean the rooms well.
Location: Plenty to do at Mission Bay. We rented Kayaks and paddled around the bay. Plenty to do in San Diego.
We made a reservation online through Travelocity for the Hyatt Regency, Mission Bay, San Diego, CA. The picture showed a beautiful tall building by a great pool, with a view of the bay. What we got when we arrived was "Bay 2", an old dilapidated 2 story building on the other side of the pool. We called it the Hyatt slum. For about $300 per night (with resort fees) we got two queen beds, a room that smelled like mothballs/mildew, dusty, dirty carpet, mold growing in the grout of the tiles on the floor, walls, and sinks in the bathroom, and an AC unit that was ancient, extremely loud, and did nothing to remove moisture from the room. This was our final stop on a two week vacation around the Western United States. We had great hotel experiences for less money everywhere else we stayed, and all included a good breakfast. Not the case here. While there was a great outdoor pool with water slides, a pool-side bar, and friendly staff, the room left much to be desired. If you want to spend the day partying by the pool, spending a lot of cash on food and drinks, and just need a room to pass out in after you are drunk (the only way to fall asleep with the AC running), then this is the place for you. Otherwise, I would not recommend this place to anyone.
5 out of 5
by A traveler

Posted May 31, 2016
Great place to stay! Clean great pool and beautiful grounds.
1 out of 5
by A traveler

Hidden fees such as parking, resort fees, deposits

Posted May 28, 2016 on Expedia
We were so disappointed. The staff was nice, but there are a lot of hidden fees such as the parking is $36 a night, then they asked for deposits of $100 inclusing resort fees. The place is closer to the beach but the room that was on their ad is so much different from the actual room they gave us. The room was dirty and terrible. Not happy about our stay.
5 out of 5
by A traveler

This traveler left a rating score only Posted May 28, 2016 on Hotels
4 out of 5
by A traveler

Nice hotel, but more family friendly than I though

Posted May 28, 2016 on Expedia
Th hotel was very nice and the staff is excellent but there were a lot more kids around than i thought there would be. I prefer more adult oriented hotels so when I'm relaxing in the pool area I'm not bothered. But the facility was beautiful and we were able to rent a sailboat right off the dock.
4 out of 5
by Dion from mission bay

Convenient location for water sports

Posted May 28, 2016 on Hotels
loved the hotel and the location for fun on the water...jet skis, water boards, kayaks etc., short walk to pacific beach.
3 out of 5
by A traveler from Alaska

Close to beach and downtown but dated!

Posted May 26, 2016 on Expedia
It was a great location but definitely not a 4star hotel. Very dated, bathroom walls and ceiling had mold, noisy between rooms with parties and events going on. Staff was very nice and pool great. Needs to be remodeled!
3 out of 5
by Kesia

This traveler left a rating score only Posted May 26, 2016 on Hotels
3 out of 5
by Jen and Todd

Posted May 26, 2016 on Hotels
The best thing about the hotel is the Red Marlin restaurant. The hotel itself could use some updating.
5 out of 5
by A traveler

Posted May 25, 2016 on Expedia
The Hyatt is super nice and easily accessible. My room was close to the pool which provided great scenery but they don't turn the music off until midnight so it sounded like a dance party in my hotel room until late at night. That's my only issue, everything else was great! Super clean, friendly staff, gorgeous grounds!