Hair on bed, in refrigerator, Hair Everywhere! Posted Jul 25, 2015
We were moved from our original room due to hair found on the pillowcase and sheets. We eventually found hair in other places in our new room after a night's sleep. We reported it to the morning manager. He said he would make sure the cleaning staff would pay special attention and that our room should hairless upon our return. Needless to say, the cleaniness of the room was no better. The hair was still in the same places we mentioned. We reported it to the evening manager who even came to our room to witness. The evening manager was empathic and could relate to our outrage. She had the cleaning staff come back to clean. The housekeeping supervisor was rather rude and insulting. We found out that management doesn't require the housecleaning to use a checklist for cleaning and that complaints about the poor cleaniness of rooms are fairly common. We endured unclean rooms with our kids to only feel accused and insulted. We do not recommend and will not be staying here again.