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The Westin Houston Downtown

4-star property
1520 Texas Avenue, Houston, TX 1-855-201-7819
4.0 out of 5
Very good!
See all 12 travelocity Reviews

"Check-in was smooth, friendly staff, very clean rooms, restaurant amd room service on point " More

By a verified traveler on Mon 11 Sep 2023

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Hotel Description

4-star hotel near Minute Maid Park

Downtown Houston stay

Within a 10-minute walk of this Downtown Houston hotel, you'll find Minute Maid Park and Discovery Green. Toyota Center and Downtown Aquarium are also within 2 miles (3 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A coffee shop, express check-out, and a computer station are also on offer.

Traditional Room, 1 King Bed (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$199* Per night/room May 12 - May 13

Traditional Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Westin Houston Downtown ratings based on 12 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Houston Downtown

Everyone (7) Couples (3) Family (1)
5 out of 5
Check-in was smooth, friendly staff, very clean rooms, restaurant amd room service on point

Posted by on Sep 11, 2023

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Comment from Hotel Management

Sep 11, 2023 by Rebeca

Thank you for your 5 out of 5 and for your wonderful feedback about our hotel and staff. We hope to see you back with us soon!

4 out of 5
Only valet parking. Could be cheaper!!

Posted by on Aug 14, 2023

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Comment from Hotel Management

Aug 14, 2023 by rebeca

Thank you for your feedback, We hope you enjoyed our service while you were with us.

4 out of 5

Posted by , from SAN JUAN on Jul 26, 2023

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Comment from Hotel Management

Aug 3, 2023 by Rebeca

Thank you for taking the time to rate your experience with us. We appreciate your business as always.

1 out of 5
Our room was right above the bar and was incredibly noisy until after 1am. Toilet tank had a leak so water would run every few minutes. The weirdest part was every time the air conditioner would kick on in the room, the closet light (with gaps in the doors of course, so it would light up half the room) would turn on by itself. It was definitely creepy. Made me feel like the room was going to burst into flames from an electrical fire or something! Haha! So needless to say, not much sleep happened. Told the lady at the desk about it in the AM. She just laughed and said “oh that’s really crazy…” and that was that. Oh. And beware. If you’re driving into town they will charge you $50/night for parking. Pretty unbelievable.

Posted by on Mar 28, 2022

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Comment from Hotel Management

Mar 29, 2022 by Rebeca

Thank you for your feedback, we appreciate hearing back from our guests and seeing how we can improve. Your feedback has been passed on to our Front Desk leadership team.

5 out of 5

Posted by on Apr 16, 2021

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Comment from Hotel Management

Apr 28, 2021 by dpott

Thank you for the positive review.

5 out of 5
Clean room and friendly staff! Will go back next time I'm in Houston!

Posted by on May 20, 2019

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5 out of 5

Posted by on Apr 7, 2019

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5 out of 5
We enjoyed the decor and comfort of our room. All staff were friendly. Thank you for a great stay!

Posted by on Feb 20, 2019

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3 out of 5
Very nice and clean hotel. Very close to Minute Maid Park!

Posted by on May 23, 2018

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1 out of 5
Terrible noise from AC every time engaged, kept waking us up. Ceiling fan wobbly and also noisy. Something wrong with humidity control in room as it was ridiculously dry. Dried blood on the comforter. Expected more from the Westin.

Posted by , from Houston on Apr 9, 2018

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About the The Westin Houston Downtown

Location 1520 Texas Avenue, Houston, TX 77002

Renovations + Closures

The property will be renovating from December 13 2023 to April 1 2024 (completion date subject to change). The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 4 meeting rooms. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1449 square feet (135 square meters) and includes conference space. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly The Westin Houston Downtown. For a fee, parking is available. This 4-star Houston hotel is smoke free.

  • 200 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 1449 sq ft of conference space
  • 135 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Houston Station (2 km / 1.3 mi)
  • Metro station: Convention District Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin Houston Downtown offers 200 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch Smart televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. This Houston hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.

Ballpark Cafe - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Vic and Anthonys - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Bean and Bread - Onsite coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12.00–26.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Secured valet parking fee: USD 59.54 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Houston Downtown Westin
  • Westin Hotel Houston Downtown
  • Westin Houston Downtown
  • Westin Houston Downtown Hotel
  • At The Ballpark Houston
  • Inn At The Ballpark Hotel Houston
  • Hotel At The Ballpark
  • The Westin Houston Houston
  • The Westin Houston Downtown Hotel
  • The Westin Houston Downtown Houston
  • The Westin Houston Downtown Hotel Houston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.