Ratings based on 112 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from Austin, TX

Last Minute Jamaican Honeymoon

Posted Jul 18, 2017
Pros: Friendly & accommodating staff, great pools, swim up bar, decent coffee bar, great buffet food, lots of activities, lazy river
Cons: Mattresses are VERY firm (if you need a soft mattress, could be an issue), elevators are slow, Wifi slow, cabana pricing is steep
Location: We stayed on site - but the Rose Hall (Google It) is nearby/across the street. 10-15 minutes from airport via shuttle. No need to leave resort!
We recently traveled to Jamaica for our honeymoon, and booked our trip last minute through Travelocity. I had never booked an entire trip through Travelocity before (flights round trip, hotel, shuttle), so I was a bit apprehensive. I have also never traveled to Jamaica, and we decided to book the Hilton on the reputation of the Hilton brand. I've stayed with various Hiltons across the US, and this one was up to par with my great Hilton experiences. The staff was always SO friendly! Jamaican hospitality is very welcoming. Front desk staff is friendly, Servers were always so polite & friendly and would meet any and every request (shout out to Aneta and Cecilia!). As a young couple, we didn't necessarily want to shell out the big bucks to stay at Sandals (again, this was a last minute booking...about 9-10 days before our trip!), and I think this was a great value for what we paid. The pools were all well kept/cleaned. Not a ton of beach front, but enough to enjoy the ocean/find seaglass & shells! Food is decent - we ate at the buffet, Fresh, almost every meal. We preferred the buffet over the sit-down restaurants on site. Luna Di Mare (the Italian restaurant on site) had great food, but limited choices, as did the other restaurants (the food was still good, though). Over on the east side of the property is a Jerk Chicken and Jerk Pork hut - You absolutely have to eat there! Garth & Mark are wonderful and make the best jerk chicken. Great value.
Comment from Hotel Management
Jul 21, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home".
4 out of 5
Recommended
for Everyone
by A traveler from new jersey

Great hotel for a family

Posted Jun 23, 2017
This hotel is great for a family with kids, it offers lots of activities to keep the kids and adults entertained without the rowdiness that is typically found at other all inclusive hotels. The views and location is great for relaxing. The hotel staff are very accommodating and helpful. The only drawback we found was that the rooms are a bit small other than that a great hotel.
Comment from Hotel Management
Jun 26, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We greatly appreciate your feedback and comments to which we will share with our team members. We hope to see you and your family again in the future, making us “your home away from home".
5 out of 5
Recommended
for Everyone
by A traveler from Okla City

Jamaican vacation

Posted May 13, 2017
Had a wonderful time Hilton Rose Hall Resort is beautiful Food was great and alway a variety to chose from whether it was the buffet or ala carte restaurants The lazy river was a fun time Now for our room-we were upgraded to the presidential suite which was simply marvelous Very spacious with incredible views All in all very happy with our stay and just back one day and wanting to book another stay
Comment from Hotel Management
May 20, 2017 by Chrisann, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
5 out of 5
Recommended
for Everyone
by A traveler from new york

Very nice hotel for family

Posted Apr 4, 2017
Very nice hotel for family..so many things to do esp for kids..food is very good with different continent of food selection everyday for the week..would love to go back again..people were friendly and nice..room is always clean
Comment from Hotel Management
May 20, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
5 out of 5
Recommended
for Everyone
by A traveler

Not the best room

Posted Mar 18, 2017
Pros: Rooms were very clean, bedding very comfortable
Cons: Needs exhaust fans in the bathrooms
Location: Dunns River Falls
the only thing I was unhappy about with this room is that it faced the deck where the bar is, and we could hear the people at the bar until very late at night. Not a nice view outside the room either. I thought booking through Travelocity would be a better room
Comment from Hotel Management
Mar 24, 2017 by Semone Green, Hotel Management
Dear Guest, Thank you for the excellent review of our hotel! We have taken not of your feedback and will be seeking ways to enhance the overall guest travel experience. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Semone Green
4 out of 5
Recommended
for Everyone
by A traveler

Nice all inclusive hotel

Posted Aug 26, 2016
Excellent hotel for family vacation. The food, hotel staff, room and facilities were excellent. The hotel staff was very friendly and helpful.
Comment from Hotel Management
Sep 3, 2016 by Marvia Jones - Guest Relations Manager, Hotel Management
Dear Guest, Thank you for staying with us here at Hilton Rose Hall Resort & Spa. We appreciate the time taken to share your review. It was a pleasure hosting you and we look forward to your return visit. Warm regards, Marvia Jones Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A traveler from Bridgeport CT

Very nice hotel close to the beach

Posted Jul 13, 2016
Hotel is very nice! Food was good for a 4 star hotel. Staff are all different depending of their mood. Some of them look at you serious and mad. Specially at the pool bar and fresh restaurant. Others were very nice.this was my first time in Jamaica.beach is a 3 start beach. If you like water u must go to NEGRIL.
Comment from Hotel Management
by Catherine Warner, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities and food. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
4 out of 5
Recommended
for Everyone
by A traveler from PA

"Older hotel" charm, EXCELLENT STAFF!!!!!

Posted Jan 18, 2016
Pros: More than anything - the staff.
Location: Located in Montego Bay. We heard there was lots to do but we went to relax....and that all we did. Did not leave the resort at all.
We stayed 8 nights in this "older" (as compared to others in the vicinity) hotel, bed was very comfortable/pillows not so much but that's minor issue. There were a few tweeks that needed to be done in our room and all was taken care of promptly and to our complete satisfaction. The restaurants were wonderful, the buffet is themed differently each evening for dinner. Choices were fantastic. Three Palms Restaurant was fabulous! All outside smaller dining places (pizza, sandwiches, etc.) were great. Bars were well stocked/bartenders can mix some mean drinks! Now...to us-the most important aspect of any trip - the people. There was not one single bad experience, not one single problem, not one single thing of any kind to say against any person we dealt with. From the guys who rake the beach to the hotel managers - Professional, Friendly, Fun and Easy-going. We loved meeting every single person! You can be sure if we return to Jamaica, we will stay at this resort.
Comment from Hotel Management
by Catherine Warner, Hotel Management
The Management Team at the Hilton Rose Hall Resort & Spa wish to apologise for the delay in responding to you which was due to a glitch in our computer system. Please note however that we do appreciate the time that you took to send us your comments and thank you for providing feedback on your visit to our property. We take all feedback from our guests in a positive way and use it to improve our service delivery and enhance our overall product. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
5 out of 5
Recommended
for Everyone
by A traveler from Nutley NJ

Best Vacation Ever!

Posted Jan 10, 2016
Pros: Water slide with swim up bar. Great entertainment, Friendly staff, Quality of the food
Cons: Wifi was a little slow
Location: Only 10 Minuets from the airport, Local shops
Went there on a family vacation. I could not have been more pleased as this resort exceeded all of my expectations. The resort was clean. well staffed and had some of the most pleasant staff members I have ever come across. The all went out of their way to make sure we had a great vacation. I was very pleased with the quality of the food at both the buffets and restaurants. The pool has a large water slide that empty's into a lazy river with a swim up bar. We spent a lot of time there just floating around in out tubes. The beaches were great with no coral as found in some other vacation spots. The thing that stood out the most was the quality of the entertainment. They had something great every night. I highly recommend this place and feel you will not be disappointed. I plan to revisit this resort again!!!
Comment from Hotel Management
by Catherine Warner, Hotel Management
The Management Team at the Hilton Rose Hall Resort & Spa wish to apologise for the delay in responding to you which was due to a glitch in our computer system. Please note however that we do appreciate the time that you took to send us your comments and thank you for providing feedback on your visit to our property. We take all feedback from our guests in a positive way and use it to improve our service delivery and enhance our overall product. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
5 out of 5
Recommended
for Everyone
by A traveler from new york

Wonderful beach resort

Posted Jan 9, 2016
I am generally very hard to impress but this was one of the nicest places I have visited. The personnel were the best trained staff I have seen. They did not simply say the right things but they acted intelligently to take initiative and take care of all of our needs- and they made us feel at home in the process. We did all inclusive and found the food to be excellent, with good variety and healthy choices. We do not have small children but saw families loved waterpark. Really exceeded my expectations and would unreservedly recommend
Comment from Hotel Management
by Catherine Warner, Hotel Management
We are so happy to hear that your expectations were exceeded and you have enjoyed your stay with us. The Management Team at the Hilton Rose Hall Resort & Spa wish to apologise for the delay in responding to you which was due to a glitch in our computer system. Please note however that we do appreciate the time that you took to send us your comments and thank you for providing feedback on your visit to our property. We take all feedback from our guests in a positive way and use it to improve our service delivery and enhance our overall product. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,