Ratings based on 1,395 Guest Reviews

Hear it directly from our travelers
3.7 out of 5
78% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
by Angel

Posted Aug 25, 2017 on Hotels
Comment from Hotel Management
Aug 28, 2017
Estimado Angel Agradecemos su tiempo que invirtió para darnos a conocer su calificación a nuestros servicios, gracias por su reciente visita a esta su casa Hotel Playa Los Arcos donde con gusto lo esperamos nuevamente en otra de sus visita a esta ciudad. Cordialmente Antonio Robles Rojas Gerente General
3 out of 5
Recommended
for Everyone
by A traveler from los angeles ca

Posted Aug 25, 2017 on Expedia
Great, closed to the beach. Staff was great specially the main supervisor she was very helpful.
Comment from Hotel Management
Aug 28, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear jesse We appreciate you have taken the time to share your review about your recent visit to Playa Los Arcos We are glad to read that you've enjoyed your stay. We sincerely hope we can have the honor of being your host in the near future. Sincerely
5 out of 5
Recommended
for Everyone
by A traveler from Livermore Ca.

Great hotel, excellent service.

Posted Aug 25, 2017 on Expedia
We really recommend this hotel. Our room was very clean. The staff was very friendly. The food was delicious. The service was great. We really want to go back soon. Thank you Playa Los Arcos :)
Comment from Hotel Management
Aug 28, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Patty Thanks for taking the time to leave your kind words and observations following your recent stay with us at Playa Los Arcos We were delighted that you've enjoyed all the details we take pride in offering our guests, specially referring about our staff service. As are our regular practice, we've been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Sincerely
5 out of 5
Recommended
for Everyone
by A traveler

Perfect hotel

Posted Aug 24, 2017 on Expedia
Pros: Location and feels like Mexico.
If you want a comfortable experience that has a taste of Mexico, this is the one. The clientele is largely Mexican families. The hotel is on the beach and there's a pool and hot tub. An easy walk to Malecon and old town. Friendly helpful staff.
Comment from Hotel Management
Aug 28, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Anonymous We are very happy to read that your stay was a most pleasant one, and that you were highly satisfied with our service. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that makes our trade mark. Be sure I will share your comments with our staff who did an incredible job while you stayed at our property. Cordially
3 out of 5
by A traveler from poteet,tx

Close to beach but is dated

Posted Aug 24, 2017 on Expedia
If you just need to sleep inexpensively it will do the job. Room smelled, could use some remodeling in rooms.
Comment from Hotel Management
Aug 28, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear lm Thank you for keep choosing Playa Los Arcos as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience hopefully you can comeback soon to enjoy another great experience in your home. Away from home. Sincerely
4 out of 5
Recommended
for Everyone
by A traveler from Austin , Texas

Work

Posted Aug 23, 2017 on Expedia
We went down to relax and they were working on the building every morning till the evening so kind of annoying other than that stay was good. Would highly recommend keeping all the pain in the ass vendors off the beach we couldn't enjoy our beach stay very much less we went really late cuz the vendors are extremely annoying
Comment from Hotel Management
Aug 28, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Sam thank you for choosing us for yor vacation and for taking the time to share you opinion from your recent stay. Please be sure that we are taking your comments into consideration to improve the glitches you mentioned and improve our services constantly We invite you to consider staying with us in your next visit to Puerto Vallarta, we are sure we will offer a better experience to comply with your expectations. Sincerely
3 out of 5
by A traveler

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Aug 28, 2017
Estimado Anonimo Gracias por su gran calificación y por tomarse el tiempo de compartirla por este medio. Nos alegra enormemente que haya disfrutado de su estadía con nosotros y se haya llevado gratos recuerdos. Para nosotros siempre será un placer recibirlos en esta su casa que siempre les dará la bienvenida con sus puertas abiertas. Cordialmente Antonio Robles Rojas Gerente General
3 out of 5
by A traveler

Posted Aug 20, 2017 on Expedia
Stayed for two nights in August. Pools were quite crowded and the beach was very narrow. Would only recommend if you're mainly interested in staying in the area to explore the town. The staff were very nice.
Comment from Hotel Management
Aug 20, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Anonymouos We apologize for the fact that your vacation with us was not as you expected. Unfortunately, as you mention, during national vacations we have a very high occupancy of local people. I am glad that besides this situation, you enjoyed everything that Playa Los Arcos has to offer. We really hope that you visit us again so you get the most out of everything Friendly is. thankyou for your visit. Cordially
3 out of 5
by A traveler

Need better driving directions

Posted Aug 19, 2017 on Hotels
Directions to hotel were poor. The hotel is not clearly signed, I drove past it at least twice. Valet parking took over 20 minutes to find my car, a bit upsetting. Otherwise, OK.
Comment from Hotel Management
Aug 22, 2017
Dear Anonimo Thank you for selecting us for your recent stay and for taking your time to share your opinion on our service and facilities. We appreciate you feedback and your comments will be used to improve every point as mentioned. We invite you to consider staying with us in your next visit to Puerto Vallarta, we are sure we will offer a better experience to comply with your expectations. Cordially Antonio Robles Rojas Gerente General
1 out of 5
by A traveler from canada

it's not a resort.

Posted Aug 15, 2017 on Expedia
The hotel is not a resort. it was over crowded and the restaurant and pool didn't have capacity for that amount of ppl.
Comment from Hotel Management
Aug 17, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Anonymous We apologise for the fact that your vacation with us was not as you expected. Unfortunately, as you mention, during National holidays we have a very high occupancy, We understand your disappointment, our main goal is to provide every one of our guests with a unique experience. Your feedback helps us improve in those areas that need special attention. We really hope you can give us another chance to host you in the future and to be able to exceed your expectations, Thanks for your visit. Sincerely