The hotel is not a resort. it was over crowded and the restaurant and pool didn't have capacity for that amount of ppl.
Comment from Hotel Management
Aug 17, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
We apologise for the fact that your vacation with us was not as you expected. Unfortunately, as you mention, during National holidays we have a very high occupancy, We understand your disappointment, our main goal is to provide every one of our guests with a unique experience. Your feedback helps us improve in those areas that need special attention.
We really hope you can give us another chance to host you in the future and to be able to exceed your expectations, Thanks for your visit.