Ratings based on 1,391 Guest Reviews

Hear it directly from our travelers
3.7 out of 5
78% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler

Perfect hotel

Posted Aug 24, 2017 on Expedia
Pros: Location and feels like Mexico.
If you want a comfortable experience that has a taste of Mexico, this is the one. The clientele is largely Mexican families. The hotel is on the beach and there's a pool and hot tub. An easy walk to Malecon and old town. Friendly helpful staff.
Comment from Hotel Management
Aug 28, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Anonymous We are very happy to read that your stay was a most pleasant one, and that you were highly satisfied with our service. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that makes our trade mark. Be sure I will share your comments with our staff who did an incredible job while you stayed at our property. Cordially
3 out of 5
by A traveler from poteet,tx

Close to beach but is dated

Posted Aug 24, 2017 on Expedia
If you just need to sleep inexpensively it will do the job. Room smelled, could use some remodeling in rooms.
Comment from Hotel Management
Aug 28, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear lm Thank you for keep choosing Playa Los Arcos as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience hopefully you can comeback soon to enjoy another great experience in your home. Away from home. Sincerely
4 out of 5
Recommended
for Everyone
by A traveler from Austin , Texas

Work

Posted Aug 23, 2017 on Expedia
We went down to relax and they were working on the building every morning till the evening so kind of annoying other than that stay was good. Would highly recommend keeping all the pain in the ass vendors off the beach we couldn't enjoy our beach stay very much less we went really late cuz the vendors are extremely annoying
Comment from Hotel Management
Aug 28, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Sam thank you for choosing us for yor vacation and for taking the time to share you opinion from your recent stay. Please be sure that we are taking your comments into consideration to improve the glitches you mentioned and improve our services constantly We invite you to consider staying with us in your next visit to Puerto Vallarta, we are sure we will offer a better experience to comply with your expectations. Sincerely
3 out of 5
by A traveler

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Aug 28, 2017
Estimado Anonimo Gracias por su gran calificación y por tomarse el tiempo de compartirla por este medio. Nos alegra enormemente que haya disfrutado de su estadía con nosotros y se haya llevado gratos recuerdos. Para nosotros siempre será un placer recibirlos en esta su casa que siempre les dará la bienvenida con sus puertas abiertas. Cordialmente Antonio Robles Rojas Gerente General
3 out of 5
by A traveler

Posted Aug 20, 2017 on Expedia
Stayed for two nights in August. Pools were quite crowded and the beach was very narrow. Would only recommend if you're mainly interested in staying in the area to explore the town. The staff were very nice.
Comment from Hotel Management
Aug 20, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Anonymouos We apologize for the fact that your vacation with us was not as you expected. Unfortunately, as you mention, during national vacations we have a very high occupancy of local people. I am glad that besides this situation, you enjoyed everything that Playa Los Arcos has to offer. We really hope that you visit us again so you get the most out of everything Friendly is. thankyou for your visit. Cordially
3 out of 5
by A traveler

Need better driving directions

Posted Aug 19, 2017 on Hotels
Directions to hotel were poor. The hotel is not clearly signed, I drove past it at least twice. Valet parking took over 20 minutes to find my car, a bit upsetting. Otherwise, OK.
Comment from Hotel Management
Aug 22, 2017
Dear Anonimo Thank you for selecting us for your recent stay and for taking your time to share your opinion on our service and facilities. We appreciate you feedback and your comments will be used to improve every point as mentioned. We invite you to consider staying with us in your next visit to Puerto Vallarta, we are sure we will offer a better experience to comply with your expectations. Cordially Antonio Robles Rojas Gerente General
1 out of 5
by A traveler from canada

it's not a resort.

Posted Aug 15, 2017 on Expedia
The hotel is not a resort. it was over crowded and the restaurant and pool didn't have capacity for that amount of ppl.
Comment from Hotel Management
Aug 17, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Anonymous We apologise for the fact that your vacation with us was not as you expected. Unfortunately, as you mention, during National holidays we have a very high occupancy, We understand your disappointment, our main goal is to provide every one of our guests with a unique experience. Your feedback helps us improve in those areas that need special attention. We really hope you can give us another chance to host you in the future and to be able to exceed your expectations, Thanks for your visit. Sincerely
4 out of 5
Recommended
for Everyone
by A traveler from Alpine utah

In the heart of Mexico

Posted Aug 15, 2017 on Expedia
We enjoyed the location of the hotel and was able to be amonst the people and enjoyed bargaining with them. We loved the layout of the hotel- the swimming pool was in the middle and right behind it was the ocean. Everyth8ng was in walking distance, the entertainment was good, the food could have been a little better and maybe a wider assortment of entrees but was still good. Our room was nice and quiet. My only complaint was it smelled like mildew so it had an unpleasant scwnt. But, that didnt both us too much- it was a wonderful and a GREAT price!
Comment from Hotel Management
Aug 15, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Saintine bunch Thank you very much for taking the time to give us such an excellent review. You can rest assure that I will let everybody know of your recognition. Our main goal is to give our entire guest the best experience ever. We are so happy to know that all of you enjoy your especial holidays with us. We are looking forward to be part of your adventure again soon. Sincerely
4 out of 5
by Ricardo

Posted Aug 10, 2017 on Hotels
Nice pool, a lot to see around the hotel, great view.
Comment from Hotel Management
Aug 12, 2017
Dear Ricardo We appreciate the opportunity to send you a warm and in the same time we will like to thank you for staying in our hotel installations in your recent visit to our beautiful city, Puerto Vallarta. It is a big pleasure to know that you nicely enjoyed the hotel installations We will like to invite you to give us the opportunity to serve you as you deserve in your next visit to our beautiful city Puerto Vallarta. You’ll be attended as you deserve. Sincerely Antonio Robles Rojas Gerente General
4 out of 5
Recommended
for Everyone
by A traveler from Tulsa, ok

right off the beach

Posted Aug 9, 2017 on Expedia
Pros: right off the beach and close to the malecon
Cons: food and drinks
Location: beach, mercadito shopping, bars, clubs, malecon
this hotel was referred by friends. they gave us the heads up, was not a 5 star but good enough to sleep and by the beach. we booked the all inclusive deal. we arrived pretty early room was not ready for us or about 10 other guest checking in. once getting the room it was gorgeous view to the pool and beach. front view was to the street still beautiful to see. the only disappointment would be the drinks and dinner. drinks were very water down you could tell it was the cheap liquor use. we did breakfast one day and it was delicious. when we went for dinner it was disappointed. they had pasta we expected more traditional Mexican dishes. the dinner made our stomach upset. i would stay there again but pass on the all inclusive deal. everything is so close to the hotel.
Comment from Hotel Management
Aug 15, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
Dear Lissette First thank you for choosing us for your recent stay and for taking your time to share your opinion on our service and facilities. We appreciate your feedback and please be sure that your comments will be used to improve the variety of meals and beverages we offer in our All inclusive package. We invite you to give us the opportunity to be your host hotel in a future visit to Puerto Vallarta, we are sure we can offer the level of service and the standard of services up to your liking. We invite you to consider staying with us in your next visit to Puerto Vallarta, we are sure we will offer a better experience to comply with your expectations. Sincerely