"We have stayed before. When we booked, we requested a room with a balcony. When we arrived we were told there were none available. But the front desk ... " More
Romantic Zone stay
With a stay at this Romantic Zone hotel, you'll be steps from Olas Altas Street and Olas Altas Farmers Market. Playa de los Muertos and Los Muertos Pier are also within half a mile (1 km).
Outdoor pool, terrace
This hotel features an outdoor pool and a rooftop terrace. WiFi in public areas is free. Self parking, a terrace, and a garden are also offered.
Jun 29, 2022 by General Manager
Dear Alison We are sorry to hear about your negative experience and we apologize. However we are so glad to hear that our front desk was helpful for make your experience more pleasant. I assure that we continue working for this not happened again. Thank you for your visit. Sincerely
Jun 29, 2022 by General Manager
Dear Tina Thank you for your comment, we are happy to know that you enjoyed of our excellent location, However we are sorry to hear that you husband wasn’t happy for noisy and we apologize. we really appreciate you visit. Sincerely
Nov 23, 2021 by The Management
Dear KARLA we are absolutely thrilled to read about your glorious experience. We are also happy to hear you loved the location, accommodations provided, commitment to clean. We cannot wait to welcome you back for another more memorable experience in the future at your home Casa Doña Susana Hotel. Cordially
Oct 11, 2021 by The Management
Dear Alexander Thank you for taking the time to provide your feedback. We are delighted you had an amazing experience at the Arcos Suites. We are glad you enjoyed our great location and pools areas. We appreciate you noticing our efforts in updating and up keeping the resort as well as our friendly staff.We truly appreciate your suggestions regarding the neighbors noisy we will share that with our security team We are so happy to be welcoming you back soon and share new experiences at Los Arcos Suites Hotel. Cordially
Apr 4, 2021 by The Management
Dear Anonymous Thank you for being a valued guest Casa Doña Susana , and we are happy that your stay at Puerto Vallarta was fantastic. We look forward to hosting you again soon. Cordially
Aug 8, 2019 by General Manager
Dear guest Thank you for posting your comments. We appreciate your positive feedback as well as the opportunity you are giving us to learn what went wrong. I am delighted you enjoyed the warm hospitality from our wonderful staff. I hope you will give us the opportunity to welcome you back some other time. Sunny Regards Antonio Robles General Manager
Jul 26, 2019 by General Manager
Dear Al I want to thank you for selecting us for your recent stay and for taking your time to share your opinion on our service and facilities. We appreciate you feedback and your comments will be used to improve the quality of our services. We invite you to consider staying with us in your next visit to Puerto Vallarta, we are sure we will offer a better experience to comply with your expectations. Sunny Regards Antonio Robles General Manager
May 24, 2019 by General Manager
Dear guest Thanks for your kind words, hope to host you in a very near future. Sunny Regards Antonio Robles General MAnager
All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Not included
Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Casa Dona Susana, you'll find an outdoor pool, a rooftop terrace, and tour/ticket assistance. Public spaces have free WiFi. Barbecue grills, multilingual staff, and gift shops/newsstands are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Puerto Vallarta hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Casa Dona Susana offers 42 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.
Room service is available.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.