Sandals Emerald Bay

4.5-star property
EMERALD BAY, QUEENS HIGHWAY,, GREAT EXUMA, ASD 1-855-201-7819
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Hotel Description

4.5-star luxury property near Emerald Bay Beach

Oceanside stay

You'll find Emerald Bay Beach close to this Rokers Point property. Tropic of Cancer Beach and Hoopers Bay are also in the region.

All-inclusive

This luxury property features a marina, 6 outdoor tennis courts, and a restaurant. Enjoy the fitness center and perks like a free airport shuttle. Enjoy the spa tub and unwind at the poolside bar and bar/lounge.

Free WiFi, balconies

In addition to free WiFi, the 183 guestrooms offer balconies and cable TV. Room service, coffee/tea makers, and hair dryers are also available.

Sandals Emerald Bay ratings based on 7 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sandals Emerald Bay

Everyone (1)
4 out of 5

Nice hotel but be careful when booking

Pros: Food was very good. Beds are comfortable
If you are booking more than one room be sure to call to get them together. We had to complain for a couple of days before they moved us next to each other. Room pictures advertised on here are not the views you will get.

Posted by on May 10, 2016

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5 out of 5

Awesome!!!

Stayed six nights and didn't wanna leave! We didn't use the butler service. We probably will next time. Everything is still great without the butler service.

Posted by , from SC, USA on Jun 13, 2013

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1 out of 5

Disaster!

Cons: No free Internet, Poor breakfast, bugs, lazy workers, no service, terrible food
I recently visited this resort after doing much research on the destination but unfortunately found the resort to be far less than one would expect from reading about the place beforehand. The staff and food is nothing more than 1 star. The staff are untrained, or very poorly and insuffiently trained at most, which result in the service received everywhere in this resort, appalling and downright unaacceptable given the fact that one expexts 5 stars, as advertised. Location: The beach was beautiful and the rooms were nice. That is the extent of it. Food: The food was mediocre at best. There are two restaurants; which require reservations. At an all inclusive resort, reservations should be optional. Nothing I read indicated that at the Bahama Bay restaurant, the lunch buffet would consist of what was leftover from breakfast....really!!! Service: There was none. There were 2 people that were actually good at their jobs. The woman in the Paris Cafe was very friendly and was a joy to talk to. The young man in the martini bar was polite and remembered your drinks from the night before which was a nice touch. Everyone else was rude; didn't look at you and they were not helpful at all. The woman making omelets in the morning just about looked at you and if she spoke it was a grunt at best. The bartenders would run out of ice, soda etc and make no attempt to try to get you what you asked for from another bar. BUGS! Millions of them. I thought that the can of Deep Woods OFF was left by the person who had the room before me; nope, they are complimentary because the amount of bugs is staggering. We saw someone spray around lunchtime; ONCE. DISGUSTING!! Check out: We were told we would receive instructions the night before. We never received them, so the following morning after breakfast we asked about checkout. We advised them they could pick up our bags at 8:30 AM. We waited in the room until 9:40 - called the front desk 3 times only to be told that someone was on their way. We ended up walking our bags to the main office. We had to walk by at least 7 people who worked there who didn't bother to offer to help us, or offer to call someone to take our bags. My impression of the staff at the Bahamas Emerald Bay is LAZY AND IGNORANT. I will never return and will let everyone know what kind of experience we had.

Posted by , from Cranston, RI on Jun 27, 2012

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4 out of 5

The grounds and beach very beautiful!

Pros: Close restaurants
The hotel was beautiful, bright flowers, tropical greenery, and of course unbelieveable water. The food was great. The room was great( clean, great beds). The only problem was just a few customer service issues. There were times when the staff could have been more helpful. At times they seemed to not know the answers to very simple questions and not even know where to find the answer. Didn't ruin trip though, all and all great place to vacation.

Posted by , from Houston, TX, USA on May 10, 2012

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5 out of 5

Excellent rest and relaxation honeymoon

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
Accommodations, food quality and variety, cleanliness, friendly and attentive service-- all of it was great. Only negative on our trip was that we rarely got to partake in any of the water sports in the 4 nights and 5 days we spent there. 90% of the time the "red flag" was up meaning weather wasn't stable enough for us to get out on the water for any sort of sport like scuba diving or snorkeling... and that was one of the main reasons we wanted to go to the Bahamas!

Posted by , from Mountain View, CA, USA on May 7, 2012

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1 out of 5

Not a lot of Bang for the Buck, over priced under staffed.

Pros: Free breakfast
Cons: Nothing close
Name spelled wrong on airline reservation had to pay to change ticket after being assured by Sandals I would not. Could not access room upon arrival, could not exit room for fourteen hour once access was gained, no control A/C in room max cool had to open doors to warm up, room was not cleaned on second day. Hotel moved us into another room which was nice but the bathroom light switch was broke and the light could not be turn off, we were told no switch was on hand to replace the defective one. Food service needs to be improved.

Posted by , from florida on Oct 20, 2011

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4 out of 5

Beautiful location, great staff... food? Um...

Pros: Close restaurants, Free Internet, Quiet
Cons: scuba off-site, butlers are an unnecessary expense
This was my wife's and my second vacation with Sandals... last year we stayed at the Grande in St. Lucia. This resort was a fair amount smaller than the Grande, and as a result had a bit less to offer in terms of a few amenities... e.g., scuba was across the street vs. in St. Lucia where it was merely down at the end of the property... no car ride required. Minor issue for us, nothing big. This is one of the smaller Sandals resorts or so we were told by other more seasoned Sandals guests. The size wasn't an issue for us, but the food was. It was not as good as what we experienced in St. Lucia at the Grande. Not SIGNIFICANTLY inferior, but noticeably so to be sure. The staff was very friendly and helpful, although I would say the "butler" service was entirely unnecessary, and not cheap considering the customary gratuity that's expected at the end of your stay... 5% of your overall tab. All to avoid the "labor" of getting your own drinks, walking yourselves to the resort restaurants etc. We didn't pay EXTRA for it, rarely used it and would ASSUREDLY not ask or pay for it in the future. An additional $250-300+ in tips for avoiding the laborious swim over to the swim up bar? No thanks. The beach and the turquoise waters were some of the most beautiful we'd seen. Amazing. Oddly, few guests really frequented the beach. Go figure... better for us I guess. Amazing water... really. Not to mention a near-perfect temperature/climate... insanely comfortable. We will most definitely hit a Sandals again, but as I mentioned, the food left something to be desired (a 5-6 on a 10 scale) and the lack of on-resort scuba was a disappointment as well. But we had a great time and it was exactly what we needed... peace and quiet in a beautiful environment. One last thing... if you're on a honeymoon or some other special occasion, you will have access to another level of "cuisine" on your trip via special meal considerations etc. The best food we had while there was on the 130' Sandals yacht... there's a returning Sandals guest dinner when the boat's docked there. GREAT food. It was SUPPOSED to be a sailing trip, but the TRIP was scuttled due to "wind." I'd say the price of gas more like, but hey... the food was a marked improvement anyway.

Posted by , from VA, USA on May 9, 2011

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About the Sandals Emerald Bay

Location EMERALD BAY, QUEENS HIGHWAY,, GREAT EXUMA, ASD

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Rowing/canoeing included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers included (roundtrip)
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving certification not included
  • All available beverages included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Golf included
  • Offsite tours not included
  • Golf - number of holes 18
  • Golf - number of games per stay per guest included 2
  • Golf - green fees included
  • Scuba diving lessons not included
  • Golf - use of golf cart included
  • Golf - transportation to golf course included
  • Aerobics classes/lessons included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities not accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Sandals Emerald Bay offers its guests a marina, outdoor tennis courts, and a spa tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi and wired Internet for a fee. A fitness center, a sauna, and spa services are also featured at the luxury Sandals Emerald Bay. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Rokers Point property.

  • 183 guestrooms or units
  • 3 levels
  • 6 buildings
  • Built in 1970
  • Full breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Pool or billiards table
  • Terrace
  • Garden
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Airport: George Town (GGT-Exuma Intl.)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Sandals Emerald Bay offers 183 accommodations with safes and coffee/tea makers. Rooms open to balconies. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

  • Private balcony
  • In-room dining
  • Cable channels
  • Coffee maker
  • Shower
  • Rollaway beds available
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Bahama Bay - This restaurant serves breakfast, brunch, lunch, and dinner.

Barefoot by the Sea - This beachfront restaurant serves lunch and dinner.

Cafe de Paris - This café serves breakfast only.

Dinos Pizzeria - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Il Cielo - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves breakfast and dinner. Reservations are required.

Room service is available.

Nearby Activities

Outdoor tennis courts and a marina are featured at the property. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golf lessons on site
  • Golfing on site
  • Tennis lessons on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Beach yoga on site
  • Rowing or canoeing on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site

Spa Services

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Guests who book a room category with butler service included must contact this hotel in advance to provide their preferences. Contact the office using the information on the reservation confirmation received after booking.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are not available.

Pets

  • Pets are welcome for a fee

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property is a couples-only resort. Single occupancy bookings will be relocated. Guests can contact the property for additional information using the number on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Minimum guest age is 18

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A pet fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandals Emerald Bay Great Exuma
  • Sandals Emerald Bay Great Exuma All Inclusive
  • Sandals Emerald Bay All-inclusive property GREAT EXUMA
  • Sandals Emerald Bay All-inclusive property
  • Sandals Emerald Bay Hotel Great Exuma
  • Great Exuma Four Seasons
  • Tennis And Spa Resort Great Exuma
  • Sandals Emerald Bay Golf

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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