The resort is beautiful as are the pool and the staff. The food is a solid 3 out of 5. The entertainment was mediocre at best. The resort is spread out and there is a lot of walking. Our room was easily 3/4 of a mile from the beach. We stayed in building #2, which is near most of the restaurants and the entertainment areas but no where near the beach or the lazy river pool. Too large of a resort for our tastes. We will most likely not return.
Comment from Hotel Management
Jun 3, 2015 by Customer Service Manager VIM, Hotel Management
Dear Jenny from Colorado First of all, on behalf of Valentin Imperial maya resort, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality, which is the general norm of our hotel. Concerning our food quality, It is understandable that we cannot always be the best for everyone´s discerning tastes …We do have a wide gastronomic offer with 7 thematic restaurants “ à- La Carte”, with a wide variety of both cold and hot dishes to comply the expectations for all ages and nationalities. We will also take under consideration your notes about our entertainment program with our Entertainer manager. It is a shame we were not able to satisfy your needs and we would love to have another opportunity to host you again at Valentin Imperial Maya. Regards,