Ratings based on 1,929 Guest Reviews

Hear it directly from our travelers
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from michigan

Wonderful

Posted Jan 25, 2016
Wonderful location, beautiful grounds and rooms (golden suite). Staff was very friendly and made us feel right at home. Food was very good and available at all times from just about anywhere you could be. Will definitely return again.
Comment from Hotel Management
Jan 29, 2016 by Customer Service Manager VIM, Hotel Management
Dear recent VIM Guest, First of all we would like to thank you for taking from your time to share such positive and upbuilding comments about your recent visit to our hotel. It makes us feel really proud to read all the arrangements we did in order to have a great holiday with you, redounded on success, thus be sure our entire team will be motivated to keep up the good work always a with a smile. Thank you for mentioning the highlights about your trip as we know will be of great assistance to our future guests. Thank you once again for your comments and timely observations, please be sure we will keep them in mind. Looking forward to welcome you back in the future! Best Regards,
5 out of 5
Recommended
for Couples
by A traveler from Virginia

Wonderful Trip

Posted Dec 21, 2015
Pros: Food, the main pool. and the staff. The staff really is wonderful.
Cons: Breakfast and lunch are buffet only. It would be nice to be able to order a made to order sandwich or salad at lunch time. Just a quick light lunch.
Location: The hotel beach is long and beautiful with plenty of chairs and shade. About 20 mins from the airport. 2 hours from Chechin Itza. GO!
Just spent 5 nights 6 days at the Valentin. We were a family of all adults and had 3 rooms. The resort and the grounds are beautiful. We started out in the basic suite and decided to upgrade to the emerald suite for the last 3 days. I do not feel it was worth the extra $100/night since it is oceanfront however there are so many trees between you and the ocean it is more like an ocean peek-a-boo room. However the room itself was very nice as was the basic suite. We found the staff to be outstanding. Everyone was so nice. No one passes you without greeting you. They really work hard to make your stay relaxed and enjoyable. The food was very good. Our least favorite place was the breakfast and lunch buffet at the beach, the one inside is much better! Our favorite was a toss up between the French and the Italian, but I think the final vote goes to the Italian. Our server Omar was the best! The pool is awesome and the drink service poolside is great. They are always coming by to make sure you do not need anything. Shout out to Hector, he's the man. We never had an issue finding 6 seats together. Same at the beach, we never had an issue finding shade and seats together. This resort is very large and spread out which makes it never feel like it is full. That is great. If you do not want to walk just call for a cart and they will be happy to come and pick you up, no problem. We had such a nice time we are already planning a return trip!
5 out of 5
Recommended
for Everyone
by A traveler from New York

Beautiful hotel,excellent food,friendly staff...

Posted Nov 14, 2015 on Expedia
Pros: Everything,we love it !!!!!
Cons: More store tu buy souvenirs !!!!!
Location: We like to see more of Mexico's folklore,dancing and music near to the Hotel or more show to see about Mexico...
We had the best time,beautiful hotel,the food out of this world,every body made an effort to make me feel happy,and relax.The staff wonderful people,manager or supervisor,waitress,chefs,housekeeping,very hard workers,make you welcome anytime.We celebrate our anniversary fourthly years married with a wonderful man,we love Mexico we went already to Cancun,Los Cabos,Puerto Vallarta two times but this is the best time in La Riviera Malla and this Hotel,my family and friends wants book a trip to this Hotel.
Comment from Hotel Management
Nov 17, 2015 by Customer Service Manager VIM, Hotel Management
Dear Victora , Thank you so much for taking the time to complete a review following your recent stay with us. We provide honest and genuine hospitality at the hotel so again we were really pleased that you received a warm welcome from the VIM team and equally that you enjoyed all of the service you received during your stay with us. We hope we get the chance to meet your expectations once again with friends and family in the near future. Our kindest regards,
4 out of 5
Recommended
for Couples
by A traveler from Northeast

Large resort for couples

Posted Nov 12, 2015 on Expedia
Pros: The staff and food was always good, we looked forward to every meal.
Cons: The floors are dangerous when wet and no matter how hard the staff tried, they were very slippery. We almost fell several times.
Location: The location was good, not too far from the airport and near several sightseeing locations.
Valentin Imperial Maya is a sprawling resort with a lovely pool, very good restaurants and friendly workers. I found the beach to be too windy and there was some seaweed so it was not ideal..Our stay included some sunny days and some rainy days. We loved sitting in the sun by the pool but it wasn't as much fun in the rain. The beautiful tile floors turned into ice skating rinks when wet, it was very hard to walk around. It is a mainly outdoors resort so there is not always shelter from the rain going from one building to another. The restaurants and bars were excellent and we enjoyed all of our meals and drinks. The buffet was good but not the best. Our made to order omelets and crepes were wonderful but some of the other items were sitting too long. The evening entertainment was enjoyable, everyone put on a good show.
4 out of 5
Recommended
for Couples
by A traveler from New Jersey

A recommendation that panned out

Posted Nov 10, 2015 on Expedia
Pros: Everything
Cons: Better beach
This resort was recommended to me and it lived up to the praise. Everything was awesome! Food, drinks, hotel grounds and friendly staff surpassed my expectations. Great vibe- no children!!!!!
5 out of 5
Recommended
for Couples
by A traveler from IN

Our sixth time in paradice

Posted Nov 4, 2015 on Expedia
Pros: It's a great location and very well kept
Cons: nothing
This was our sixth time to the resort. I didn't think it could get better but they added a few more thing to even make it better. Check in was quick as always. Our room was great a second floor room in the emerald suites. It had a great view of the sea but we don't spend a lot of time in our room. All of the restaurants. are great the food is wonderful . The pool is huge and the staff great as always. Check out was quick and i'm looking forward to next year we'll be returning.
Comment from Hotel Management
Nov 6, 2015 by Customer Service Manager VIM, Hotel Management
Dear returning VIM Guests, Wow 6th Time with us! We are very grateful for your preference and confidence. On behalf of all our staff we would like to thank you for consider Valentin Imperial Maya your second home and for giving us the opportunity to be a little part of your memories. Valentin Imperial Maya is waiting for your return. Sincerely,
5 out of 5
Recommended
for Everyone
by A traveler from Kansas

round 2

Posted Oct 31, 2015 on Expedia
Second time in this hotel, we had a wonderful time. Only a few minor issues 1) In room TV needs to be upgraded to HD and the size of the TV is an issue. (Too small) 2) room service is slow (up 2 1 hour wait time) 3) sports bar doesn't offer food... Especially important if you want to watch a big game.
Comment from Hotel Management
Oct 31, 2015 by Customer Service Manager VIM, Hotel Management
Dear John Thank you for your loyalty and for taking the time to express your impressions and giving us the opportunity to know which services and facilities we can improve. We look forward to serving you again for your 3rd visit. Regards
5 out of 5
Recommended
for Everyone
by A traveler from huntington, wv

Second trip this year

Posted Oct 30, 2015 on Expedia
Returned to this hotel to celebrate by 40th birthday. Had a great time again with outstanding food and service. The view from emerald suite is worth the upgrade. Do it if you can!
5 out of 5
Recommended
for Everyone
by A traveler

Posted Oct 24, 2015 on Expedia
Excellent food and drinks. Nice room and great pool. Live music and DJ play every night. Amazing fun time!
Comment from Hotel Management
Oct 24, 2015 by Customer Service Manager VIM, Hotel Management
Dear guest, Thank you very much for having chose Valentin Imperial Maya to spend your vacations. Exceed your expectations is our goal, we are very glad that you experienced a wonderful time with us. Hope to see very soon
4 out of 5
Recommended
for Everyone
by A traveler

Solid all-inclusive

Posted Oct 19, 2015 on Expedia
Our stay at the Valentin was lovely. This resort is huge and the staff is wonderful. The food is decent for an all inclusive but I think our stomachs were just not used to it- kinda on the richer side. Wish there was more Mexican food- that's what we were craving the whole time but it was kinda hard to track down. I'd definitely recommend the Valentin to everyone!