Valentin Maya Resort
Posted Aug 27, 2015 on Expedia
Cons: Room AC is poor. All bldgs are very, very spread out so its quite a trek to the restaurants, lobby, activities, etc. Beach is poor. Rocks, boulders, seaweed on the seabed not just washing up on shore. Waiters are few and far between around pool. No food near pool area and music is from one small speaker near activity kiosk. Property is enveloped in greenery/trees everywhere which eliminates any sea breeze flowing through. Cannot see beach from pool only greenery/trees. No umbrellas at pool.
Pros: Food quality is excellent and portions are large. Alcohol is top shelf everywhere. Hotel staff are extremely friendly and genuine. Main pool is huge. Beds are very comfotable.
Overall, an average hotel in the 3.5 star range. After trying several other properties in the area, I wouldn't return here.
Comment from Hotel Management
Aug 31, 2015 by Customer Service Manager VIM, Hotel Management
Dear Mike ,
We appreciate the time dedicated to write your opinion about your stay at our resort.
Our guests experience is important to us, and it is of deep regret to hear that your recent vacation experience was not of your full satisfaction. Although at Valentin Resorts, each member of our staff is continuously trained for the proper development of their duties and to deliver high quality service that exceed the expectations of all our guests.
Regarding the negative points mentioned; first of all we would have truly appreciated knowing of these inconveniences first hand; to provide you a detailed investigation and take immediately action.
We will forward your comments and suggestions to the above-mentioned Departments, as your feedback is very important to us since it helps us improve on a daily basis.
We hope that despite of this situation you afford us the opportunity to serve you again at the Valentin Imperial Maya.