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4.1 out of 5

"There were many activities to keep us active and having fun- ping pong, tennis, pickleball, boogie boards, swimming. It was a very family friendly re ... " More

By a verified traveler on Wed 10 Jan 2024

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Hotel Description

4-star beachfront property near Playa del Carmen Main Beach

Beachfront retreat

Your stay at this Grand Coral property places you within 3 miles (5 km) of Quinta Avenida and Playa del Carmen Main Beach. Playa Xcalacoco and Punta Esmeralda Beach are also within 2 miles (3 km).

All-inclusive

A full-service spa, 5 restaurants, and 6 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.

Deluxe Junior Suite, Kitchenette

Bed Count room.options.bedSize. Maximum Occupancy 2 Max
$331* Per night/room Apr 13 - Apr 14

Deluxe Junior Suite Beachfront

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Junior Suite 2 Children Stay Free

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Bed Count 1 King Bed Maximum Occupancy 6 Max

The Royal Haciendas All Inclusive ratings based on 27 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Royal Haciendas All Inclusive

Everyone (10) Couples (6) Family (8)
5 out of 5
There were many activities to keep us active and having fun- ping pong, tennis, pickleball, boogie boards, swimming. It was a very family friendly resort.

Posted by on Jan 10, 2024

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5 out of 5
Our family had a great stay at the Royal Haciendas. The staff was amazing and we really enjoyed our vacation. The food was ok at the buffet. It would be great if there was more variety and not the same foods every day, especially breakfast. The swim-up bar closed too early. It would have been nice if it stayed open a little later for our family to enjoy. There was not much to do after dinner. It would have been great if there was more night-life until 11:00 pm.

Posted by on Jul 14, 2023

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4 out of 5
The nonmember’s are treated as second class citizens! If you wouldn’t have us there would be a lot of empty rooms. It’s basically impossible to get in the specialty restaurants even thou they are not full. Because the owners have backed out.

Posted by , from Durand on Mar 6, 2023

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5 out of 5
Very nice place but they need to just let you vacation instead of trying to talk you into doing mSsages etc

Posted by on Mar 5, 2023

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5 out of 5
The staff is awesome, and the service outstanding

Posted by on Jan 22, 2023

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5 out of 5
Everything on the property is so well maintained and very well kept lots of activities to do for all sorts of People

Posted by on Dec 17, 2022

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2 out of 5
Honest review. I've been to all several all inclusives in Mexico. This was the first "all inclusive" that had additional charges at the restaurants and a timeshare resort. Simply put...I wouldn't stay at a resort like this again! The grounds are great. Well maintained trimmed. The housekeepers do a great job to get the rooms cleaned each day and fridges restocked. We did have a lot of mold around our tub though. If you ask for a room with an ocean view be sure to ask if they have any rooms that you won't need to move on a Sat for the timeshare quests!! Thankfully I asked. Pool-I traveled with my 9yr old son and stayed at the pool most of the time. It was spacious and clean. Despite their "rules" regarding not saving the lounge chairs, they are all reserved with towels first thing in the morning. Most people don't even return to the chairs which is extremely disappointing to those that would like to enjoy the pool area. Most were taken by 7:50am! Swim up bar was convenient and the bar tenders there were always pleasant and appreciated any tips..they were the very few that didn't EXPECT a tip. Buffet-Absolutely terrible. The food was almost always cold. It is extremely small with little options! Each night they have different themes for the buffet. Oriental, Carribean, Brazilian were 3 days in a row that my son didn't eat anything. Service there not good. Concierge was terrible. They try to sell timeshare and literally harrass you daily.They would even walk grounds or call you

Posted by on Dec 9, 2022

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1 out of 5

Posted by , from Houston on Sep 25, 2022

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3 out of 5
The property was very clean and nice, the only thing that I did not like was the beds, they were not very comfortable or soft. also I did not like the fact that they did NOT have "all inclusive", some food and drinks had "additional charger"

Posted by on Sep 8, 2022

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5 out of 5
The Royal Hacienda staff was awesome, they were very friendly and accommodating. We were there for our anniversary trip and when our concierge found that out, she had a special setup on our beds with flower petals and special towel hearts made up. Food was great and the restaurant staff was very kind and helpful.

Posted by on Sep 7, 2022

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Sailing included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Windsurfing not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free valet parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 252 guestrooms or units
  • 4 levels
  • 18 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

The Royal Haciendas All Inclusive offers 252 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Kinokó - Overlooking the garden, this diner serves dinner only. Reservations are required.

Los Murales - Overlooking the garden, this family restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

La Palapa del Sol - This beach family restaurant serves breakfast, lunch, and dinner. Open daily.

Sol y Luna Grill - This poolside seafood restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Pizza Luna - This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Golf lessons available nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Body treatments
  • Body wraps
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 25

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Smoke detector
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 1.93 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Haciendas
  • Royal Haciendas All Inclusive
  • Royal Haciendas All Inclusive Playa del Carmen
  • Royal Haciendas Playa del Carmen
  • Royal Haciendas Hotel
  • The Royal Haciendas Hotel Playa Del Carmen
  • Royal Haciendas All Inclusive All-inclusive property

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.