4.5 out of 5

The Palm at Playa is in the heart of Playa del Carmen, walking distance from Central Square and Nuestra Senora del Carmen Catholic Church.

This 4-star hotel is within close proximity of Yucatek Divers and Quinta Alegria.

Make yourself at home in one of the 69 individually decorated guestrooms, featuring iPod docking stations and LCD televisions. Cable television is provided for your entertainment. Partially open bathrooms have rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.

Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and room service (during limited hours) is provided. Mingle with other guests at a complimentary reception, held daily. Quench your thirst with your favorite drink at a swim-up bar.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This hotel has facilities measuring 1076 square feet (100 square meters), including a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a ferry terminal shuttle.

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at The Palm at Playa like an outdoor pool, a spa tub, and a fitness center.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the swim-up bar. Public spaces have free WiFi. This beach hotel also offers a rooftop terrace and a garden. Limited free parking is available on a first-come, first-served basis.

  • 69 guestrooms or units
  • 3 levels
  • 3 buildings
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Built in 2012
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Garden
  • Bellhop
  • Elevator

Internet

Available in some public areas: Free WiFi

Parking

Free self parking, Parking (limited spaces)

Room Amenities

The Palm at Playa offers 69 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. LCD televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Bathrooms are partially open
  • iPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Rainfall showerhead
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7 AM to 11 AM. The hotel hosts a free manager's reception daily.

Aroma Cilantro - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Roof Club - This poolside rooftop bar specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Breakfast

Start your day with a free cooked-to-order breakfast, available daily from 7 AM to 11 AM. Every day, the hotel hosts a free manager's reception for you to enjoy. You can order a meal from room service during limited hours.

Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Skydiving nearby 
  • Golfing nearby 
  • Bicycle rentals nearby 
  • Ecotours nearby 
  • Yoga classes/instruction on site 
  • Beach yoga on site 

Spa Services

  • Number of treatment rooms 2 
  • Couples treatment rooms 
  • Deep tissue massage 
  • Swedish massage 
  • Prenatal massage 
  • Reflexology 
  • Sports massage 
  • Body scrubs 
  • Aromatherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you need to make requests for accessibility needs, please complete the "Special or Accessibility Requests" section of "Trip Preferences" when booking your stay.

Hotel Policies

Check-in

Check-in time starts at 3 PM

Special check-in instructions:

Airport transportation is offered on request. Please make arrangements in advance by contacting the property.

Check-out

Check-out time is noon

Payment types

Pets

  • Pets and service animals are not allowed at The Palm at Playa

Policies

Charges for extra guests may apply and vary according to hotel policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

Guests will be asked to pay the following charges at the property:
  • Resort fee: USD 5.00 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
  • Airport shuttle fee: USD 150 per room (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Name

You should know

The Palm at Playa offers transfers from the ferry terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation. This is an adults-only property and guests under 14 years old aren't allowed. Registered guests are the only ones allowed to be in guestrooms. Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation. Pets and service animals are not allowed on site.

Buy One Massage Get the Second Free

Book a stay in any room or rate category for travel now-June 30, 2016 and September 1-October 31, 2016, and receive 1 massage service free when you purchase a massage service at the hotel spa.

Full details at check-in. Discount is not applicable to single service. Spa discount details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Not applicable for Spa products. Other restrictions and blackout dates may apply.