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Room type

Standard Room, 1 King Bed

Max Occupancy: 2 guests

Loft, 1 King Bed

Max Occupancy: 2 guests

Deluxe Room, 1 Bedroom

Max Occupancy: 3 guests

Deluxe Room, 2 Bedrooms

Max Occupancy: 5 guests

Get an overview of this hotel4-star hotel near the beach

The Palm at Playa is in the heart of Playa del Carmen, walking distance from Central Square and Nuestra Senora del Carmen Catholic Church.

This 4-star hotel is within close proximity of Yucatek Divers and Quinta Alegria.

Make yourself at home in one of the 69 individually decorated guestrooms, featuring iPod docking stations and LCD televisions. Cable television is provided for your entertainment. Partially open bathrooms have rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.

Relax and unwind with massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Grab a bite to eat at the hotel's restaurant, where you can enjoy drinks at a bar and dine alfresco (weather permitting). Or stay in and take advantage of room service (during limited hours). Thirsty? Quench your thirst at a bar/lounge, a poolside bar, or a swim-up bar. A complimentary cooked-to-order breakfast is served daily.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This hotel has facilities measuring 1076 square feet (100 square meters), including a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a ferry terminal shuttle.

Hotel Amenities

Hotel Amenities

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at The Palm at Playa like an outdoor pool, a spa tub, and a fitness center.

Guests can enjoy a complimentary breakfast each morning. The hotel offers a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a swim-up bar, a poolside bar, and a bar/lounge. Public areas are equipped with complimentary high-speed wireless Internet access. This beach hotel also offers a rooftop terrace, a garden, and a terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

  • Pool sun loungers 
  • Direct access to private beach 
  • Terrace 
  • Concierge services 
  • Total number of rooms - 69 
  • Number of floors - 3 
  • Number of buildings/towers - 3 
  • Airport transportation (surcharge) 
  • Pool umbrellas 
  • Year Built 2012 
  • Area shuttle (surcharge) 
  • Conference space size (meters) - 100 
  • Conference space size (feet) - 1076 
  • Coffee/tea in lobby 
  • Spa treatment room(s) 
  • Spa tub 
  • Garden 
  • Free breakfast 
  • Coffee shop or café 
  • Spa services on site 
  • 24-hour front desk 
  • Bar/lounge 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fitness facilities 
  • Ferry terminal shuttle (surcharge) 
  • Theme park shuttle (surcharge) 
  • Free WiFi 
  • Tours/ticket assistance 
  • Laundry facilities 
  • One meeting room 
  • Multilingual staff 
  • Parking (limited spaces) 
  • Free valet parking 
  • Rooftop terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Luggage storage 
  • Restaurant 
  • 24-hour business center 
  • Free grocery shopping service 
  • Free self parking 
  • Beach umbrellas 
  • Beach sun loungers 
  • Beach towels 
  • Outdoor pool 
  • Swim-up bar 
  • Wedding services 
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Family Friendly Amenities

  • Outdoor pool  
  • Free Wi-Fi  
  • Laundry facilities  

Internet

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking, Parking (limited spaces)

Room Amenities

  • Partially open bathroom 
  • Connecting/adjoining rooms available 
  • Hypo-allergenic bedding available 
  • Room service (limited hours) 
  • Hair dryer 
  • Ceiling fan 
  • Premium bedding 
  • Access via exterior corridors 
  • Air conditioning 
  • Climate control 
  • Phone 
  • Daily housekeeping 
  • Free toiletries 
  • Rainfall showerhead 
  • In-room massage available 
  • Iron/ironing board 
  • Blackout drapes/curtains 
  • In-room safe (laptop compatible) 
  • Cable TV service 
  • iPod docking station 
  • Down comforter 
  • Individually furnished 
  • Individually decorated 
  • LCD TV 
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Where to Eat

A complimentary cooked-to-order breakfast is served each morning between 7 AM and 11 AM.

Aroma Cilantro - This theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Roof Club - This poolside rooftop bar serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

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Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Skydiving nearby 
  • Bicycle rentals nearby 
  • Ecotours nearby 
  • Yoga classes/instruction on site 
  • Beach yoga on site 
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Spa Services

  • Number of treatment rooms 2 
  • Couples treatment rooms 
  • Deep tissue massage 
  • Swedish massage 
  • Prenatal massage 
  • Reflexology 
  • Sports massage 
  • Body scrubs 
  • Aromatherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible parking 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out time is Noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No rollaway/extra beds available

No cribs (infant beds) available

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Fees

You'll be asked to pay the following charges at the hotel:
  • Resort fee: USD 5.00 per accommodation, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: USD 150 per room (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

This property offers transfers from the ferry terminal and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 14 years old and younger are not permitted at this property. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.
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