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Hotel Description

The Palm at Playa places you in the center of Playa del Carmen, within a short 5-minute stroll of Central Square and Nuestra Senora del Carmen Catholic Church. Highlights at this beach hotel include 2 restaurants, an outdoor swimming pool, and free cooked-to-order breakfast.

All 69 individually decorated rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, iPod docks, and coffee/tea makers. Premium bedding and down comforters invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and free toiletries. Room service, free bottled water, and in-room massages are also available.

A pampering day can include deep-tissue massages and Swedish massages along with body scrubs, facials, and aromatherapy. The restaurant, Sabor a Mar, serves seafood and is open for breakfast, lunch, and dinner. Roof Club is the hotel's own rooftop bar. Enjoy the fitness center, spa tub, and pool loungers as well as access to bike rentals. Other amenities include free WiFi in public areas, a free manager's reception, and a coffee shop/café. Free breakfast is available daily between 7 AM and 11 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 15-minute drive of this 4-star Centro hotel include El Camaleon Golf Club and Xcaret Eco Theme Park.

Loft, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$140 per night

Palm Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at The Palm at Playa like an outdoor pool, a spa tub, and a fitness center. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the swim-up bar. Public spaces have free WiFi. This beach hotel also offers a rooftop terrace and a garden. Limited free parking is available on a first-come, first-served basis.

  • 69 guestrooms or units
  • 3 levels
  • 3 buildings
  • 2 dining venues
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Built in 2012
  • Cooked-to-order breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Garden
  • Bellhop
  • Elevator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (56.4 km / 35 mi)
  • Property shuttles: Airport shuttle, area shuttle, and ferry terminal shuttle
  • Parking: Free self parking

Room Amenities

The Palm at Playa offers 69 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. LCD televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Bathrooms are partially open
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7 AM to 11 AM. The hotel hosts a free manager's reception daily.

Sabor a Mar - This restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Love Restaurant - This poolside restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Roof Club - This rooftop bar is located by the pool. Happy hour is offered.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Beach yoga on site
  • Ecotours nearby
  • Golfing nearby
  • Bicycle rentals on site
  • Skydiving nearby
  • Yoga classes/instruction on site

Spa Services

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 14 and younger are not allowed at this adults-only property. All guests older than 14 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at The Palm at Playa

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time. For more details, please contact the office using the information on the reservation confirmation received after booking.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Minimum guest age is
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.15 per night
  • Resort fee: USD 5.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per room (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • The Palm at Playa offers transfers from the ferry terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 14 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Promotions

Buy One Massage Get the Second Free
Book a stay in any room or rate category for travel now-June 30, 2016 and September 1-October 31, 2016, and receive 1 massage service free when you purchase a massage service at the hotel spa.
Full details at check-in. Discount is not applicable to single service. Spa discount details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Not applicable for Spa products. Other restrictions and blackout dates may apply.