Featured Image
1/64 Featured Image Featured image 1 of 64

Get an overview of this hotelAdults-only beach hotel

The Palm at Playa is in the heart of Playa del Carmen, walking distance from Central Square and Nuestra Senora del Carmen Catholic Church.

This 4-star hotel is within close proximity of Yucatek Divers and Quinta Alegria.

Make yourself at home in one of the 69 individually decorated guestrooms, featuring iPod docking stations and LCD televisions. Cable television is provided for your entertainment. Partially open bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.

Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Mingle with other guests at a complimentary reception, held daily. While enjoying a refreshing dip in the hotel pool, you can order your favorite drink at the poolside bar. A complimentary cooked-to-order breakfast is served daily.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This hotel has facilities measuring 1076 square feet (100 square meters), including a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a ferry terminal shuttle.

Hotel Amenities

Hotel Amenities

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at The Palm at Playa like an outdoor pool, a spa tub, and a fitness center.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A swim-up bar is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access. This beach hotel also offers a rooftop terrace and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

  • Direct access to private beach 
  • Spa tub 
  • Garden 
  • Free breakfast 
  • Coffee shop or café 
  • Spa services on site 
  • Conference space size (meters) - 100 
  • Pool umbrellas 
  • Year Built 2012 
  • Area shuttle (surcharge) 
  • Conference space size (feet) - 1076 
  • Spa treatment room(s) 
  • Concierge services 
  • Total number of rooms - 69 
  • Number of floors - 3 
  • Number of buildings/towers - 3 
  • Airport transportation (surcharge) 
  • Pool sun loungers 
  • 24-hour front desk 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fitness facilities 
  • Ferry terminal shuttle (surcharge) 
  • Tours/ticket assistance 
  • Free WiFi 
  • Laundry facilities 
  • One meeting room 
  • Multilingual staff 
  • Parking (limited spaces) 
  • Rooftop terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Luggage storage 
  • Free grocery shopping service 
  • Free self parking 
  • Beach umbrellas 
  • Beach sun loungers 
  • Number of restaurants - 2 
  • Free reception 
  • Beach towels 
  • Outdoor pool 
  • Swim-up bar 
  • Wedding services 


Available in some public areas: Free WiFi


Free self parking, Parking (limited spaces)

Room Amenities

  • Partially open bathroom 
  • Room service (limited hours) 
  • Hypo-allergenic bedding available 
  • Hair dryer 
  • Ceiling fan 
  • Premium bedding 
  • Connecting/adjoining rooms available 
  • Access via exterior corridors 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Phone 
  • Free bottled water 
  • Coffee/tea maker 
  • Daily housekeeping 
  • In-room massage available 
  • Shower only 
  • Free toiletries 
  • Rainfall showerhead 
  • Iron/ironing board 
  • Blackout drapes/curtains 
  • In-room safe (laptop compatible) 
  • Cable TV service 
  • iPod docking station 
  • Down comforter 
  • Individually furnished 
  • Individually decorated 
  • LCD TV 

Where to Eat

A complimentary cooked-to-order breakfast is served each morning between 7 AM and 11 AM. A complimentary manager's reception is offered each day.

Sabor a Mar - This restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Love Restaurant - This poolside restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Roof Club - This rooftop bar is located by the pool. Happy hour is offered.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.


Start your day with a free cooked-to-order breakfast, available daily from 7 AM to 11 AM. Every day, the hotel hosts a free manager's reception for you to enjoy. You can order a meal from room service during limited hours.

Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Skydiving nearby 
  • Ecotours nearby 
  • Bicycle rentals on site 
  • Yoga classes/instruction on site 
  • Beach yoga on site 

Spa Services

  • Number of treatment rooms 2 
  • Couples treatment rooms 
  • Deep tissue massage 
  • Swedish massage 
  • Prenatal massage 
  • Reflexology 
  • Sports massage 
  • Body scrubs 
  • Aromatherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make special requests for accessibility needs, please note them at check-out when you book your room.

Hotel Policies


Check-in time starts at 3 PM

Check-in time ends at 11:30 PM

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.


Check-out time is noon

Payment types


  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No rollaway/extra beds available

Minimum guest age is 14

Caters to adults only

No cribs (infant beds) available

No pets or service animals allowed

Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time. For more details, please contact the office using the information on the reservation confirmation received after booking.


You'll be asked to pay the following charges at the hotel:
  • Resort fee: USD 5.00 per accommodation, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: USD 150 per room (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

This property offers transfers from the ferry terminal and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Guests under 14 years old are not permitted at this adults-only property. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

Buy One Massage Get the Second Free

Book a stay in any room or rate category for travel now-June 30, 2016 and September 1-October 31, 2016, and receive 1 massage service free when you purchase a massage service at the hotel spa.

Full details at check-in. Discount is not applicable to single service. Spa discount details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Not applicable for Spa products. Other restrictions and blackout dates may apply.

Sorry, we seem to have had an issue loading our review content. Try again?