"The hotel is amazing. The food was great, the staff was friendly and helpful and the grounds were beautiful. The only down side is that it isn’t reall ... " More
On the beach
Your stay at this Luis Donaldo Colosio property places you within 3 miles (5 km) of Quinta Avenida and Quinta Alegría Shopping Mall. Also within 9 miles (15 km) are Río Secreto and Xplor Theme Park.
All-inclusive
This luxury property features free water park access, a full-service spa, and 13 restaurants. Bring the family and enjoy the free kid's club, children's pool, and waterslide. Enjoy the 5 outdoor pools and free perks like buffet breakfast and free self parking.
Jul 17, 2023 by Guest Service Center Management.
Dear John Paul,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
Oct 24, 2022 by Guest Service Center Management
Dear Cesar,Thank you for sharing your experience.We are glad to know you had a relaxing stay thanks to our amazing staff's wonderful service and attention. On the other hand, we regret to know you felt our vacation concierges were pushy with the service they offer. Please know that there should not exist pressure on you. Therefore, please accept our sincere apologies for the misunderstanding. I assure you that all your observations have been taken into consideration and the managers of the various departments involved have been informed of the particular feedback, including our partners from Club Meliá. We will be honored to host you again to show you the improvements we will be making.Best regards
Aug 1, 2022 by Guest Service Center Management
Dear Amanda, Thank you for sharing your experience. We are happy to read about your relaxing stay at our resort, while you tasted our delicious restaurants and were pampered and taken care of by our amazing staff. We will be honored to host you again to continue exceeding your expectations. Best regards
May 9, 2022 by Guest Service Center Management
Dear Nicole Marie, Thank you for sharing your experience We are happy to know you had a great time at our beautiful resort while you enjoyed the wonderful service and attention provided by our amazing staff. We will be honored to host you again soon.
Apr 13, 2022 by Guest Service Center Management
Dear Bianka, Thank you for sharing your experience. We regret to know about the little availability at your arrival. We have shared your comments and suggestions with our managers in charge to find out why there was no availability for you and your group at check-in. We will love to host you again and show you the improvements we will be making. Best regards
Dec 24, 2021 by Guest Service Center Management
Dear Melissa, We appreciate your comments. We regret to know you had a sour after-taste of the service and attention provided during your stay. We have shared your comments and suggestions with our chefs and food and beverage managers to make proper improvements to our menus. We are also working on a better dinner reservation system for easier bookings. We will love to host you again and show you the improvements that we will be making. Best regards
Sep 27, 2021 by Guest Service Center Management
Dear Tyson, Thank you for sharing your experience with us. We are glad to know you had a great stay at our Paradisus and you have enjoyed the kind service and attention provided by our staff and the relaxing pools and beautiful beach. We will love to host you again soon.
Jul 23, 2021 by Guest Service Center Management
Dear guest, Thank you for sharing your experience. We are glad to know you had a wonderful stay at our Paradisus and you were treated like royalty by our kind staff. We hope to host you again soon for more unforgettable moments. Best regards
Jul 12, 2021 by Guest Service Center Management
Dear guest, Thank you for sharing your experience. We regret that this misinformation caused you a bit of stress on your way into our resort. We will let our associate know about this incident to avoid it from happening again Best regards
All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
Lessons/classes/games
Entertainment
Not included
Some rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Event space at this property measures 25005 square feet (2323 square meters) and includes a conference center. A children's pool, a health club, and a spa tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free. This 5-star Playa del Carmen property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Paradisus Playa del Carmen – Riviera Maya - All Inclusive has 13 restaurants on site.
Room service (during limited hours) is available.
A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub.
Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include body treatments. The spa is open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.