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"Needs cleaning of sand from steps and walkways, trash in bushes and under pool bridges. Need a wash station by beach with concrete, hard to wash feet ... " More

By a verified traveler on Sat 09 Mar 2024

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Hotel Description

4-star beachfront property near Playacar Golf Club

On the beach

You'll find Xcaret Eco Theme Park and Xplor Theme Park within 2 miles (3 km) of this property. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 6 miles (10 km).

All-inclusive

A private beach, 10 restaurants, and 7 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 2 outdoor tennis courts and free perks like buffet breakfast and free self parking.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$227* Per night/room Apr 16 - Apr 17

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room (Concierge)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Room (Royal Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental at Xcaret Destination - All Inclusive ratings based on 81 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental at Xcaret Destination - All Inclusive

Everyone (22) Couples (22) Family (28)
4 out of 5
Needs cleaning of sand from steps and walkways, trash in bushes and under pool bridges. Need a wash station by beach with concrete, hard to wash feet off then have to walk in sand again. Limited pool loungers for how big it is, hotel has 765 rooms x3 persons = 2295 guest and only around 1500 loungers. Very friendly staff. Easy checkin and checkout. Great place for the money!!

Posted by on Mar 9, 2024

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Comment from Hotel Management

Mar 9, 2024 by expedia care

Dear Brent,Thank you so much for choosing us as your home in México and for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience.We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities.It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.Regards.

5 out of 5
This was our third time staying at this resort. We were there 9 days. The resort grounds, pools, beach, common gathering areas are kept immaculate. Most workers are friendly, helpful, and knowledgeable. The food at the ala carte restaurants, the beach club breakfasts, pacos tacos, piaza pizza are very tasty and fulfilling. The main buffet is okay for breakfast, but hit or miss at dinner. Depending on stay length, you are allotted a certain number of ala carte restaurant reservations. In our case, we were given 7 reservations, of which we used 5. We were successful in getting all reservations at a time we liked (6-7 pm), even when we had gone late at around 9:30 am. The seafood was the hardest to book earlier as it doesn't open until 7:00 and seems to book up quickly. We tried to book on our first morning at 7:30 am and earliest reservation available was 9:00 pm. We simply chose a different ala carte restaurant that evening and booked for 7:00 pm for another night. When we checked in, we had been given a room on the first floor which we did not prefer. We booked a king room and asked if there would be another room on another level. The woman at check in worked very hard with her manager and found a fantastic room for us. The when checking out, my husband left his cell phone in the room accidently. We were down to our last few minutes before leaving in the shuttle when security hunted us down and brought the phone to my husband. We are always treated like family.

Posted by on Feb 29, 2024

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Comment from Hotel Management

Mar 2, 2024 by Expedia care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards.

1 out of 5
Bad service.Did not true all of service

Posted by on Feb 21, 2024

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Comment from Hotel Management

Feb 21, 2024 by Expedia care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination.We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Kind Regards.

3 out of 5
Food quality was way below expectations from previous stay. Monkey waste on balcony railing

Posted by on Jan 22, 2024

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Comment from Hotel Management

Jan 22, 2024 by Valeria Jaime

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve.We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Kind Regards.

1 out of 5
This property is one of the worst properties I have ever been to. I couldn’t enjoy my honeymoon with my wife without getting asked every time we went down stairs to join there 90 minute time share lecture. Every time we said no they keep bothering us. My parents were also bothered and disrespected when they said not interested. I went for my honeymoon to spend time with my wife instead I was hunted down every time I went to my room. I got harassed every time we said we weren’t interested. & we I told them I had mild in my shower. They said we can clean it instead of getting me a new room. The food wasn’t even that good. And to top it off anytime you wanted to do something you had to go to a different place and they would charge you so much money. I will not be returning here.

Posted by on Dec 11, 2023

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Comment from Hotel Management

Dec 13, 2023 by Valeria Jaime

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Kind Regards.

1 out of 5
Some staff was great, others to pushy on membership sells we ware approach 10-12 times a day making us stress rather than been there to relax. Over all we ware disappointed as we purchased an all inclusive and felt like there ware some restrictions unless we ware members. Drinks ware cheap to sweet regardless of choice and need to have more premium better options.

Posted by on Dec 10, 2023

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Comment from Hotel Management

Dec 10, 2023 by Valeria Jaime

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Kind Regards.

5 out of 5
We had a great time at this resort! The staff was great, the food was excellent, the entertainment was great especially the guy who plays the piano and sings every other night, they are kinda pushy on selling you a time share kinda deal and if you say no the flag you by putting on a yellow bracelet ( I didn’t care for that), the beach was beautiful and the adult area was nice and peaceful, there was a lot of wild life and natural Mayan ruins. Our experience was a 10 out of 10!

Posted by on Nov 24, 2023

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Comment from Hotel Management

Nov 24, 2023 by Valeria Jaime

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards.

5 out of 5
It was a beautiful property. Clean and quite. I loved it was right out side Xcaret park. Beautiful.

Posted by , from CINCINNATI on Nov 11, 2023

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Comment from Hotel Management

Nov 12, 2023 by Valeria Jaime

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience.It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards.

5 out of 5

Posted by on Oct 3, 2023

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Comment from Hotel Management

Oct 24, 2023 by Valeria Jaime

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards.

3 out of 5
The food and room was excellent. We registered with a King bed and they tried to give us 2 doubles. We asked for a King and got it but our room overlooked the tennis court and came with no hot water...none! They never repaired the lack of hot water 5 days and 4 nights though we reported it daily! We stayed lost and confused. This is a large property. the signage is terrible and the maps are worse. The restaurants are good if you can get a reservation (good luck) The Buffet is really good and we enjoyed "sea food night" at the buffet better than we did the seafood restaurant. Animals are every where, deer, monkeys, coda Mundey, tapir. Which restaurants you can eat at and which pools you can use is confusing and the boat ride to the "park" is outreageous.

Posted by on Sep 25, 2023

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Comment from Hotel Management

Sep 26, 2023 by Expedia Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Kind Regards

About the Occidental at Xcaret Destination - All Inclusive

Location Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball
  • Tennis rackets
  • Kids club

Lessons/classes/games
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Snorkeling excursions
  • Snorkeling
  • Aerobics classes/lessons
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Buffet-style meals included
  • A la carte or gourmet dining is limited
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Snorkeling excursions not included
  • Aerobics classess/ lessons not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis rackets included
  • Snorkeling not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • Minibar (all beverages included)
  • Onsite live performances included

Property Features

Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary children's club and outdoor tennis courts. Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna and a garden. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 10 dining venues
  • 11 bars or lounges
  • Built in 2016
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop

Family Friendly Amenities

  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested.

  • Private balcony
  • Separate bedroom
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

Le buffet - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Steak House - This theme restaurant serves dinner only. Reservations are required. Open daily.

Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

D Oriental - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Swimming nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 1
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards and cash

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a smoke detector, a security system, and outdoor lighting

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. <

  • Grey water recycling system
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Water dispenser use by guests actively encouraged
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Smoke detector
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.94 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.