Heart of Playa del Carmen
Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. 3D Museum of Wonders and Central Square are also within half a mile (1 km).
Free breakfast
This hotel features an outdoor pool, a spa tub, and a restaurant. Unwind with a drink at the bar/lounge and enjoy perks like free continental breakfast and free WiFi. A poolside bar, a 24-hour front desk, and a terrace are also provided.
Jul 19, 2023 by Pablo
We deeply regret that your experience at our hotel, Maya Turquesa, did not meet your expectations. We appreciate your feedback and we would like to apologize for any inconvenience you experienced during your stay.We are especially concerned that you found the rooms dirty and experienced disturbing noises and unpleasant odors. These issues do not reflect our usual standards, and we assure you that we will take immediate action to address these issues with our cleaning and maintenance team.
Hotel Maya Turquesa - Playa del Carmen offers its guests a children's pool, an outdoor pool, and a spa tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. A terrace, tour/ticket assistance, and multilingual staff are also featured at Hotel Maya Turquesa - Playa del Carmen. This Playa del Carmen hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Hotel Maya Turquesa - Playa del Carmen offers 41 air-conditioned accommodations, which are accessible via exterior corridors and feature ceiling fans. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Guests are served free continental breakfast daily from 7:00 AM to 11:30 AM. The hotel hosts a free manager's reception daily.
EPAZZOTE COMIDA MEXICANA - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar.
A hosted evening meal is available for a surcharge daily.
An outdoor pool, a children's pool, and a spa tub are on site.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
This property's beach club is 600 yards (550 meters) away.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.