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Within 2 miles (3 km) of this Puerto Morelos property, you'll find Ojo de Agua Beach and San Jose Catholic Parish. Artisans Market and Puerto Morelos Town Square are also within 2 miles (3 km).
This all-inclusive property features a full-service spa, a marina, and 5 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and playground.
Boasting comforts like premium bedding and pillow menus, the 500 guestrooms also offer balconies and TVs with satellite channels. Other amenities include WiFi, minibars, and room service.
Hotel Marina El Cid Spa & Beach Resort All Inclusive ratings based on 83 Verified Reviews
Guest reviews for Hotel Marina El Cid Spa & Beach Resort All Inclusive
Feb 20, 2019 by Dear guest,
First of all, I wish to thank you for granted our resort the opportunity to host you during this recent visit to the Riviera Maya. We are very glad to identify that you had a pleasant vacation with us, however, we are very sorry for the inconveniences occurred with our staff, your comments are truly important for us and we will make sure of properly follow up your feedback with the head of the area and correct this important deviation in our service soon. We hope to have the pleasure of welcoming you back in the near future. Best regards, Iván Bringas El Cid Resorts.
Jan 12, 2019 by Dear Guest
I hope you are well and enjoying a lovely Wednesday afternoon. I would like to offer a sincere token of gratitude and appreciation for giving us the opportunity to be your hosts. I am sorry that the membership presentation and dining experiences were a sour note on this recent vacation at our resort. We adhere to the highest customer service etiquette and train all our staff on when to take no for an answer. It is clear that this was not that case here. Our aim is to make people happy, delighted and optimistic, never has it been our intention to anger or frustrate our guests. Rest assured your comments do not fall on deaf ears and we will follow up on these important opportunity areas in our service. With all kindness and respect, we humbly invite you to revisit any of our El Cid Resorts where we will gladly welcome you with open arms. Warm regards, Iván Bringas El Cid Resorts.
Jan 4, 2019 by Dear guest,
First of all, I would like to thank you for sharing your comments in base this past visit to our resort. We are glad to identify that all in all you had a wonderful vacation experience, nevertheless, it is a shame to know about the negative details which prevented your holiday of an excellent getaway. Our resort is located in front of one of the largest reef in the Mexican Caribbean and this is one of the reasons because our beaches tend to be rocky. On the other hand, it will be a pleasure to take into account your feedback and shared with our food and beverage manager with the aim to correct this deviation in our quality service. It will be an honor to have the pleasure to greet you again in the future. Best regards, Iván Bringas El Cid Resorts.
Fun in the Sun
Jul 16, 2018 by Dear Mrs. Christy,
Thank you very much for sharing your comments about your past stay at El Cid through Expedia´s platform, We are very glad to hear that you spent a wonderful time and that the service from our staff and your room accommodations meet your expectations during your stay with us. Thank you also for sharing your feedback we will make sure to share it with the proper areas as an alternative to increase the quality of our services. We look forward to having the opportunity to greet you again in the future. Sincerely, Iván Bringas El Cid Resorts.
Very good hotel
Jan 10, 2018 by Ivan Bringas/El Cid Resorts
Dear Natalia, Thank you very much for sharing your comments through this platform. We are glad to hear that we met your expectations and that you had a great time. Please be assure that the waitress service will be reinforce with the staff in order to make the improvements necessaries. We hope to continue being your choice the next time. Sincerely,
Awesome Family Destination
Mar 4, 2018 by Ivan Bringas/El Cid Resorts
Dear Julia, Wow! Such an awesome comment. Thank you for sharing your experience with us through Expedia regarding your recent stay with us at El Cid Marina. We are very pleased to hear that all our staff attended to all of your expectations and made of your vacation at El Cid something unforgettable. Be assured they will receive recognition for their good efforts. Comments like yours motivate us to always try to improve the quality of our service, and It is very good to hear that we met all your expectations, food, services, facilities, location and activities. We will be awaiting your return the next time you visit this beautiful town and we look forward to attend you during your vacation. Kind Regards,
May 4, 2017 by Ricardo Bustamante/ General Manager
Dear Guest, We are very happy to hear we met all your expectations and that you enjoyed your vacations with us. We hope to continue being your choice the next time you come back to Riviera Maya. Kind Regards,
Sales Pitch when you walk in the door.
Our stay at El Cid Marina
Jul 19, 2016 by Ricardo Bustamante
Dear Carlos, We are extremely happy that you enjoyed your stay with us and that you were comfortable in our hotel. Our guest’s experience is paramount to us and we try to deliver a personal service. We do accommodate a large number of guests in our hotel all along the year and always make our best effort to meet their requirements and attend to all their concerns.That is why we do take all comments seriously and appreciate the feedback we can get. We are sorry to hear that you did not received a good service from our sales people. Please accept our sincerest apologies and know that we will use this as a training tool for our staff. We are also looking into the housekeeping and security issues you highlighted. We deeply appreciate your positive review and comments and hope to have the chance to welcome you back for many years to come! Kind regards, Ricardo Bustamante, General Manager.
About the Hotel Marina El Cid Spa & Beach Resort All InclusiveLocation Boulevard el Cid Unidad 15, Puerto Morelos, QROO 77580
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
- All meals, snacks, and beverages included
Activities and facilities/equipment
- Surfing/boogie boarding
- Fitness facilities
- Supervised activities for children between 4 and 11 years old
- Onsite entertainment and activities
- Onsite live performances
- Motorized water sports
- Airport transfers
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Wireless Internet access
- Offsite tours
- Kayaking included
- Surfing/boogie boarding included
- Windsurfing included
- Taxes included
- Onsite entertainment and activities included
- Gratuities included
- Airport transfers not included
- Fitness facilities included
- All food and beverages included
- Tennis included
- Wireless Internet access not included
- Laundry/dry cleaning services not included
- Childcare not included
- Motorized water sports not included
- All available beverages included
- Bicycling included
- Spa/beauty facilities and services not included
- Offsite tours not included
- Onsite live performances included
Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hotel Marina El Cid Spa & Beach Resort All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. WiFi is available in public spaces for a fee. A business center and a meeting room are available. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Hotel Marina El Cid Spa & Beach Resort All Inclusive. A roundtrip airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this Colonial Puerto Morelos property.
- 500 guestrooms or units
- 4 levels
- 12 buildings
- 5 dining venues
- 2 bars or lounges
- Built in 2006
- Bar by the pool
- Swim-up bar
- Coffee shop
- Kid's club (free)
- Supervised kid's activities (free)
- Childcare (surcharge)
- Terrace on the roof
- Beach lounge chairs
- Towels for the beach
- Cabanas by the pool (free)
- Poolside lounge chairs
- Conference center
- Business facilities
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Wedding services available
- Gift shop
- Beauty salon
- Television in lobby
- Onsite shopping
- Smoking in designated areas
Family Friendly Amenities
- Number of outdoor pools - 2
- Children's pool
- Supervised childcare/activities (free)
- Outdoor tennis court
- Children's club (free)
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Playground on site
- Free cribs/infant beds
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking , Free valet parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (28.3 km / 17.6 mi)
- Property shuttles: Airport shuttle
- Parking: Free valet parking and self parking
Hotel Marina El Cid Spa & Beach Resort All Inclusive offers 500 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
- Private balcony
- In-room dining (limited hours)
- Satellite channels
- Coffee maker
- Luxury bedding
- Pillow options
- Cribs (free)
- Rollaway beds (free)
- Housekeeping (daily)
- Nightly turndown service
- Childcare in room (surcharge)
- Hair dryer
- Toiletries (free)
- Iron and ironing board
- Air conditioning
- Ceiling fan
- Ensuite bathroom
- Connecting rooms available
Food & Drink
Hacienda Arrecife - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Alhambra - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner.
El Alcazar - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
La Marina - Overlooking the ocean, this restaurant specializes in seafood and serves dinner only. Reservations are required.
Tratorria Da'Gulio - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Room service (during limited hours) is available.
An outdoor tennis court and a marina are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Snorkeling on site
- Ecotours on site
- Fishing on site
- Golfing nearby
- Surfing/boogie boarding on site
- Kayaking on site
- Windsurfing on site
- Yoga classes/instruction on site
- Playground on site
- Bicycle rentals nearby
- Boat tours nearby
- Fitness classes on site
- Scuba diving on site
- Hiking/biking trails nearby
- Sailing nearby
- Scooter/moped rentals nearby
Guests can indulge in a pampering treatment at the property's full-service spa, El Cocay Spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.
Guests under 6 years old are not allowed in the spa.
- Sauna in spa
- Spa tub in spa
- Minimum age to access spa is 6
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body scrubs
- Facial treatments
- Aromatherapy treatments
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- Roll-in shower
- In-room accessibility
- Check-in time ends at 11:30 PM
- Check-in time starts at 3 PM
- Minimum check-in age is 21
Special check-in instructions:
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.
Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.
- Check-out by noon
Children and extra beds
- Children are welcome.
- Free rollaway/extra beds!
- Free cribs (infant beds)!
- No pets allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The charges below are included in your overall room price:
- New Year's Eve gala dinner fee
- Resort fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for in-room wireless Internet: MXN 225 per 24-hour period (rates may vary)
- Fee for wireless Internet in public areas: MXN 225 per 24-hour period (rates may vary)
- Airport shuttle fee: MXN 2300 per person (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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You should know
- Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- The total price shown includes a resort fee.
- For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
- Registered guests are the only ones allowed to be in guestrooms.
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.