4.2 out of 5

"We had a fantastic experience with Hotel Marina El Cid Spa & Beach Resort. We stayed at Ventus section, which was brand new, and a super nice gentlema ... " More

By a verified traveler on Tue 12 Dec 2017

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Hotel Description

An all-inclusive stay in Puerto Morelos awaits you at Hotel Marina El Cid Spa & Beach Resort All Inclusive. You'll be 2.1 km (1.3 mi) from San Jose Catholic Parish and 2.1 km (1.3 mi) from Artisans Market. Highlights at this beachfront resort include 5 restaurants, 2 outdoor swimming pools, and a full-service spa.

All 500 rooms feature TVs with satellite channels, and you can enjoy balconies, WiFi, and in-room childcare. Minibars provide refreshments, and room service is also available. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Additionally, coffee/tea makers, free bottled water, and ceiling fans are available.

A day of pampering at El Cocay Spa can include beachside massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. The restaurant, Hacienda Arrecife, serves Mexican cuisine and is open for breakfast, lunch, and dinner. With 2 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite marina and free kids' club. A conference center, a meeting room, and a business center are among the business amenities offered. Plus you'll find a fitness center, an outdoor tennis court, and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 4-star Puerto Morelos resort include Puerto Morelos Town Square and Puerto Morelos Reef.

Hotel Marina El Cid Spa & Beach Resort All Inclusive ratings based on 78 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Awesome Family Destination

Pros: Great selection of food, infinity pool a main pool, service
Cons: It would be nice if one of the hot tubs allow kids under parents supervision. During chilly days it would be great to be in warm water with your kid.
Location: Hotel is conveniently located not far from the airport. We had a 2-year old, so no excursions this time.
We had a fantastic experience with Hotel Marina El Cid Spa & Beach Resort. We stayed at Ventus section, which was brand new, and a super nice gentleman at the front desk gave us a room with a hot tub. The room was huge, and looked phenomenal! The property of the resort looks absolutely beautiful and is very well-maintained. Everything was amazing, our room, service, constantly smiling staff, pools, nightly entertainment. The food was the best I have ever tried in the Caribbean so far. It's not a huge resort where you need a shuttle (even though there is one) to take you from the room to the lobby, or from the room to the beach. Everything is very close to each other, and will take you no more than 5-7 minutes walk between two opposite ends of the resort. The beach was a bit rocky, but the hotel staff is doing a great job by pulling those stones out on a daily basis. Swimming shoes will work just fine. Overall, great time! So, highly recommend to anyone who wants to stay at a nice hotel with great food, service and entertainment.

Posted by , from Newport News, VA on Dec 12, 2017

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5 out of 5

Outstanding

So great I want to live there. Outstanding place great staff, food and activities

Posted by , from j on May 2, 2017

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Comment from Hotel Management

May 4, 2017 by Ricardo Bustamante/ General Manager

Dear Guest, We are very happy to hear we met all your expectations and that you enjoyed your vacations with us. We hope to continue being your choice the next time you come back to Riviera Maya. Kind Regards,

3 out of 5

Sales Pitch when you walk in the door.

So very mixed feelings about this week. Room-air conditioning was sketchy, didn't maintain a consistent comfortable temp. Hot water in the shower was non existent at points during the week. Had to get new room keys everyday, if they are near your cell phone they deactivated. Meals-Dinner reservations get filled up very quickly despite the restaurants being half full when you get there. Wines are awful. Buffets for breakfast and lunch were good, nice variety. Dinner buffets were mediocre. Fitness center-was nice and clean and very busy in the mornings! Great yoga and spin classes with Dalia in the mornings. Bars- Pretty sweet and often weak drinks. Lacks consistency , asking for the same drink at 3 different bars netted me three different drinks. Staff- staff was great! Rooms cleaned well every day, bartenders very friendly!

Posted by , from Chicago IL on Aug 7, 2016

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5 out of 5
Location: It is an isolated hotel, some things can be done in the little town of Puerto Morelos, especially if you like to try local food and contact with peopl
Just like other hotels at the Riviera, access is a little difficult but the place is worth seeing.

Posted by on Jul 30, 2016

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5 out of 5

Our stay at El Cid Marina

Pros: Cleanliness, lots of food choices, very friendly staff
Cons: The time share predators
Location: Didn't really check anything out in the area. Did go to Isla Mujeres which, outside of swimming with the Dolphins, was a waste of a day.
This is a beautiful all inclusive family resort. 5 restaurants, 4 of which you have to make reservations for but the buffet restaurant is open most hours of the day which a lot of food choices. The staff are very friendly & willing to help in any way possible. Loved this resort. The only turn off for me was, and this holds true with many locations these days, is the immediate approach by a "time share" staffer to set you up with a resort tour. Which is nothing more than a sales pitch to get you to buy into their points system. It's not a time share per say but it's I similar concept. BTW, that also happens as soon as you're about to leave the airport. You're approached by people as if they're trying to give you great deals for the sites but it's upon you visiting their "time share" resort. Huge turn off for me. Outside of that crap, I highly recommend this resort. If you do go, don't sign up for the shuttle service offered through the travel websites. Way overpriced. Taxi to the resort for 4 people should have been about $40 US each way. I spent $128 US round trip for the shuttle service & had to share the ride on the way back & had to leave 1 hour earlier so they wouldn't have to make two trips. I definitely give this resort 5 stars.

Posted by , from New Windsor, NY on Jul 14, 2016

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Comment from Hotel Management

Jul 19, 2016 by Ricardo Bustamante

Dear Carlos, We are extremely happy that you enjoyed your stay with us and that you were comfortable in our hotel. Our guest’s experience is paramount to us and we try to deliver a personal service. We do accommodate a large number of guests in our hotel all along the year and always make our best effort to meet their requirements and attend to all their concerns.That is why we do take all comments seriously and appreciate the feedback we can get. We are sorry to hear that you did not received a good service from our sales people. Please accept our sincerest apologies and know that we will use this as a training tool for our staff. We are also looking into the housekeeping and security issues you highlighted. We deeply appreciate your positive review and comments and hope to have the chance to welcome you back for many years to come! Kind regards, Ricardo Bustamante, General Manager.

4 out of 5

a beautiful resort in a beautiful setting

Pros: See above. Also, there are so many activities, excursions, programs, and performances that anyone has an abundance of things to do all day aavailable
Cons: for older people, it would be nice to have a pool for adults that is quiet and only with no activities. They have a spa area, but I would like a pool
Location: too many to mention--Tulum, nature parks, snorkeling and diving, cenotes, Playa del Carmen and Cancun, Cozumel, and Isla Mujeres to name some.
We enjoy Puerto Morelos because of its quaint, authentic small Mexican town flavor; sometimes we rent a condo for a few weeks,and sometimes we like the ease of an all-inclusive resort. This was our third time at the Marina El Cid Resort, so we must think highly of it. The staff are very friendly and caring, doing their best to ensure you get the most out of your stay. The amazing tropical landscaping throughout the resort and the blue, blue Caribbean waters ensure us a restful and relaxing vacation. Since we have been to the Yucatan coast many times, we do not usually partake in the numerous excursions offered; merely soak up the ambiance and beauty of the location.

Posted by on Apr 27, 2016

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5 out of 5

Great amenities for the price

Comfortable beds, great food, beautiful location, gorgeous room and landscaping make this hotel well worth the price you pay. The only cons that are worth mentioning are that it took numerous requests before we got a crib that was requested with our booking. This was our 7th trip to the area and we normally stay at higher end places- I was surprised at how well this hotel compared to them. The main difference between this hotel and others (such as the Excellence resorts, the Palace resorts and Secrets) is that the level of service just wasn't quite as high. You honestly feel like royalty at some of those places whereas at Marina el Cid the staff are nice but many almost ignore you. Also, the dinner reservation system is kind of annoying and confusing. Most nights we ended up at the buffet which still had great food but just isn't the same experience as a sit down restaurant. Overall I would be happy to stay there again.

Posted by , from Colorado on Apr 16, 2016

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Comment from Hotel Management

Apr 23, 2016 by richardbustamante

Dear guests: We thank you for your nice review and for your preference. We sincerely hope to serve you again soon so our staff could serve you as you deserve. Regards amigos and thank you again!!

5 out of 5

Great food and service.

If you have kids, this hotel is the right choice. Excellent food, good service and entertainment.

Posted by on Dec 3, 2015

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Comment from Hotel Management

Dec 8, 2015 by richardbustamante

Dear friends: Thank you so much for your comments and for selecting Hotel Marina El Cid Spa & Beach Resort. We hope to see you back soon. sincerely!!

3 out of 5

Nice hotel; short on customer service

We stayed at Marina El Cid last week and our reviews are mixed. Property- lovely, but big. Be prepared to walk a lot. They did have golf carts that could take you from location to location and they were a lot of fun. Beach- for all practical purposes, non-existent. The beach itself was a very narrow strip of sand, but it was unusable because of copious amounts of seaweed that are coming off a dead zone in the ocean. They expect this condition to last for years. Smell- because of the seaweed, at times there was a very bad smell in the air, especially by the "premium" rooms by the infinity pool. Couldn't even sit on our balcony at times. Pools- lovely and clean. There's a fun water slide that can be used by adults as well as children. Food- very good quality. However, they do not have enough servers in the buffet. Items were constantly running out and not refilled and there was no one around to even ask to get a refill. The seafood restaurant was excellent. An amazing appetizer bar at the French(?) restaurant. Customer service- we had a maintenance issue one day and we tried calling both housekeeping and customer service and neither answered the phone. Worst of all, kids went to Coco Bongo with someone who came to the hotel to sell them admission with 2-way transportation. Their ride back to the hotel didn't show and there were no other cab. When the kids called the hotel at 3:30 am, the hotel did NOTHING to help, leaving kids stranded.

Posted by on Aug 27, 2015

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Comment from Hotel Management

Aug 29, 2015 by richardbustamante

Dear guests: Thank you so much for your review and for your stay with us. We are glad to know that you enjoyed some aspects during your past holiday with us and thank you also for your suggestions, regarding to the coco bongo situation, the representative commented us that he solved that issue with your kids the next day. It will be a pleasure to serve your family again at Hotel Marina El Cid Spa & Beach Resort. Best regards amigos!!

4 out of 5

Family vacation

Pros: Main pool, beach close.
Cons: Keep up on the seaweed, and pray that it goes away. Just make sure you book dinners early.
Location: Catamaran snorkeling was awesome, 3 hour tour. Captain was GREAT, family friendly, ages 13, 11, 5 Loved it.
Resort was as expected, clean and easy to navigate. Seaweed, this was a buzz kill for the kids, and us adults. The resort was working hard to keep up with it, but it was a huge undertaking. Cliff jump was a huge plus, the kids spent hours here. Pool was big and did not feel crowded considering a late July trip. Reservations to dinner resturants all booked so ate all meals at main site. Would have liked to try the others, so book early when you get there. Nightly shows were great, kids definitely enjoyed them.

Posted by , from missouri on Aug 1, 2015

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Comment from Hotel Management

Aug 4, 2015 by richardbustamante

Dear friends: Thank you so much for your kind comments and for your prefefence. We are so glad to read that all your family had a great time with us. We hope to have the honor to serve you again soon at Hotel Marina El Cid Spa & Beach Resort. Kind regards familia!!

About the Hotel Marina El Cid Spa & Beach Resort All Inclusive

Location Boulevard el Cid Unidad 15, Puerto Morelos, QROO 77580

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included

Activities and facilities/equipment
Water activities

  • Kayaking
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis

Kids' club

  • Supervised activities for children between 4 and 11 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

Property Features

Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hotel Marina El Cid Spa & Beach Resort All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Free breakfast is served daily. WiFi is available in public spaces for a fee. A business center and a meeting room are available. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Hotel Marina El Cid Spa & Beach Resort All Inclusive. Free self parking and valet parking are available.

  • 500 guestrooms or units
  • 4 levels
  • 12 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (28.3 km / 17.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hotel Marina El Cid Spa & Beach Resort All Inclusive offers 500 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

Hacienda Arrecife - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Alhambra - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner.

El Alcazar - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

La Marina - Overlooking the ocean, this restaurant specializes in seafood and serves dinner only. Reservations are required.

Tratorria Da'Gulio - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

On-site recreational activities and facilities include:

  • - 22,00-square-foot outdoor pool, a second outdoor pool, and a kids' pool, water slides, and rock formations ideal for jumping
  • - Beach and water activities such as swimming, fishing, kayaking, snorkeling, and scuba diving
  • - Non-motorized water sports, including windsurfing, Hobie Cats, kayaks, and boogie boards
  • - Deep-sea fishing excursions from the private, 120-slip marina
  • - Kids' Club with Spanish and Mexican cooking classes, snorkeling lessons, kayaking, and water polo
  • - Bike tours to Puerto Morelos
  • - 2 tennis courts
  • - Adult area with Jacuzzi
  • - 7,500-foot spa and fitness center with treadmills, rowing and step machines, free weights, and spinning area (classes available twice daily)
  • - Horseback riding and golf nearby
  • - Pronatours travel company on site for action and adventure activities, including tours to Chichen Itza, Xcaret, and Mayan ruins
  • - Marina tours including snorkeling, sailing, day cruises, and ecological tours departing daily
  • - Temazcal (Mayan-inspired) steam bath
    • Snorkeling on site
    • Ecotours on site
    • Fishing on site
    • Golfing nearby
    • Surfing/boogie boarding on site
    • Kayaking on site
    • Windsurfing on site
    • Yoga classes/instruction on site
    • Playground on site
    • Bicycle rentals nearby
    • Fitness classes on site
    • Scuba diving on site
    • Hiking/biking trails nearby
    • Sailing nearby
    • Scooter/moped rentals nearby

    Spa Services

    El Cocay Spa at Hotel Marina El Cid is a beachfront boutique spa complete with Turkish bath, body scrubs, beach massages and a cafe. Children under 12 years old must be accompanied by an adult; children under 6 years old are not permitted. Advance reservations are required for massages and spa treatments.

    • Sauna in spa
    • Spa tub in spa
    • Minimum age to access spa is 6
    • Massages on beach
    • Manicures and pedicures
    • Body wraps
    • Body scrubs
    • Facial treatments
    • Aromatherapy treatments
    • Massages

    Accessibility

    If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

    • Roll-in shower
    • In-room accessibility

    Hotel Policies

    Check-in

    • Check-in time ends at 11:30 PM
    • Check-in time starts at 3 PM
    • Minimum check-in age is 21

    Check-out

    • Check-out by noon

    Payment types

    Children and extra beds

    • Children are welcome.
    • Free rollaway/extra beds!
    • Free cribs (infant beds)!

    Pets

    • No pets allowed

    Policies

    Extra-person charges may apply and vary depending on property policy.

    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    Fees

     

    The charges below are included in your overall room price:

    • New Year's Eve gala dinner fee
    • Resort fee

    We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

    Optional extras

    The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

    • Fee for in-room wireless Internet: MXN 225 per 24-hour period (rates may vary)
    • Fee for wireless Internet in public areas: MXN 225 per 24-hour period (rates may vary)
    • Airport shuttle fee: MXN 2300 per person (roundtrip)

    This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

    Hotel Names

    • Marina Cid
    • Marina El Cid Spa Beach Puerto Morelos
    • El Cid Puerto Morelos
    • Hotel Marina El Cid Spa & Beach Puerto Morelos
    • Hotel Marina El Cid Spa And Beach Resort
    • Hotel Marina El Cid Spa Beach Resort All Inclusive
    • Marina El Cid Spa Beach

    You should know

    • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
    • The total price shown includes a resort fee.
    • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
    • Registered guests are the only ones allowed to be in guestrooms.
    • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.