4.1 out of 5

"Best time ever! Excellent customer service, staff, and management! Clean, from start to Finnish, no regrets. " More

By a verified traveler on Mon 08 May 2017

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Hotel Description

A luxury stay in Kantenah awaits you at Grand Palladium Kantenah Resort & Spa All Inclusive. You'll be 5.5 km (3.4 mi) from Xpu-ha Beach and 12.7 km (7.9 mi) from Akumal Beach. Highlights at this all-inclusive resort include 14 restaurants, 9 outdoor swimming pools, and a full-service spa.

Plasma TVs with cable channels are featured in all 422 rooms, and you can enjoy free WiFi, furnished balconies, and iPod docks. Dining in is an option with room service, and minibars provide free refreshments. Down comforters welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. Coffee/tea makers, in-room childcare, and free bottled water are also available.

A day of pampering at Zentropia can include beachside massages, body scrubs, and facials along with aromatherapy and mani/pedis. With 3 beach bars and 9 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sun loungers, and enjoy the onsite nightclub and free kids' club. Other amenities include free WiFi in public areas, a fitness center, and a Turkish bath/hammam. There's also free self parking, along with the convenience of car rentals on site.

With a stay at this 4-star Xetna resort, you'll be 34.7 km (21.6 mi) from Xel-Ha Water Park.

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$236 per night

Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mayan Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Single Room

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Deluxe Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Palladium Kantenah Resort & Spa All Inclusive ratings based on 22 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Excellent

Best time ever! Excellent customer service, staff, and management! Clean, from start to Finnish, no regrets.

Posted by on May 8, 2017

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Comment from Hotel Management

May 10, 2017 by Rosa Rivero/Hospitality Manager

Dear Wood Family, Thank you for your amazing feedback and for taking the time to post your comments. Our staff will be very happy to know that you were pleased with the attentions and everything was perfect during your stay at Grand Palladium Kantenah. We look forward to giving all your family a warm welcome back on your next stay to this mexican paradise. Best regards,

5 out of 5

Great hotel with plenty of entertainment options!

Pros: Great complex. 4 different lobbies, each with multiple themed restaurants, bars, buffets, etc. Many pools to choose from. Staff is great!
Cons: There were a lot of food options, for the most part, they were just "ok". Some items better than others
The staff is very kind and accommodating. The complex is great, they have 4 different hotel lobbies, each with multiple restaurants, buffets, bars, pools, etc. A lot of shows and entertainment. Spa is great. "AllTournative" and "aventuras mayas" had great excursions. (Leo was a great tour guide). The hotel provided some very generous gifts for us. Wildlife around the resort is awesome. Coati and iguanas are wandering around everywhere and it's really cool. Food was "ok" all in all but there are a lot of options and we didn't get to try all the restaurants. They have Italian, Brazilian, Habachi, Steakhouse, Thai, Seafood, Rib, and Mexican-themed restaurants, plus all the breakfast/lunch/dinner buffets. Check out an excursion that includes "Sonote" (underground water cave) swimming.

Posted by , from Ohio on Apr 3, 2017

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Comment from Hotel Management

Apr 5, 2017 by Rosa Rivero/Hospitality Manager

Dear John, Thank you very much for your great review. We are very pleased to have made your stay a special and memorable one at Grand Palladium Kantenah. We are delighted to know that you enjoy so many aspects of your stay, from the pools and restaurants, the entertainment during day and night, to the kind attentions of our staff, and also we are happy that you did amazing excursions outside the resort, making the most of your time at the Riviera Maya. We would be glad to serve you again in the future, should you find another opportunity to return to our gorgeous paradise in the Riviera Maya. Warmest regards,

1 out of 5

DO NOT GO HERE! OUTDATED AND UNCOMFORTABLE.

Pros: The tropical setting. The live animals. The pools are beautiful. The food services people were very nice. The front desk and hostess, not so.
Cons: They need to re-evaluate some of their front desk people. Very unfriendly. Some of the hostesses do not know how to greet guests with warmth.
Location: We went to XE-HAI -it was great.
After 8 hrs of travel, we can't wait to check in. This is our 4th consecutive year to Mexico for our family annual vacation. We were excited about the beach, pools, unlimited food & drinks. Upon check in about 9:30 pm, we were told that the buffet will be closed by 10:00 pm. So we figured, we'll just settle for room service. To our surprise-NO ROOM SERVICE!! We managed to get to the buffet & was met by a very unhappy hostess. I am sure the staff were tired so we tried to eat fast. During the walk back to the room through the dimly lit walkways, we got about 5-10 mosquito bites each. The whole 8 days was all about dealing with mosquitoes and suffering from the itchiness and disgusting bumps all over your back, arms, legs, neck and face. The kids refused to leave the room after the 2nd night. I had upgraded to a Jr. suite (Villa 57). What I got was a room slightly worst than Motel 6. Ground floor, filthy, smell of cigarettes (requested NON-smoking). The decor was dated, the mattress was about 6"tall, the bedskirt was moldy, the bedding was flimsy, the phone jack was off the wall and more mosquitos. I called the front desk to request for another room, but of course, there was nothing they can do. The next morning, we tried to get a another room, but was told there was nothing available. I was so upset when the front desk lady told me I had to contact Travelocity if I wanted to change to another Villa. VERY UNACCOMMODATING RESORT! To top it all off-NO POOLSIDE FOOD SERVICE. SAD

Posted by , from Nevada on Sep 2, 2015

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Comment from Hotel Management

Nov 12, 2015 by Santiago Escañuela

Dear Nga; Thank you for taking the time to share your experience with us. We love constructive criticism; and will select in your opinion all those details that will help us keep striving for progress. We are sorry that we were not up your expectations. By the way; I would like to point a couple of the details that are mistakenly said in your review. We do have two pool side restaurants. One of them is located in the main pool of Kantenah-Colonial area; and the second one located in the main pool of White Sands-Riviera main pool. The buffet closes at 1030 every evening; just for the doubts. Regretfully for you, free room service was being implemented during your stay and is actually greatly functioning in the entire resort. All in all, thank you for your review. Have a nice day, Santiago Escañuela Asistente Direccion

5 out of 5

Very nice, clean, well-kept resort.

Pros: Very clean. Great food. Buffets had better food than the full-service restaurants. Good service at bars.
Cons: Room housekeeping service was late a couple of days - possibly due to a language barrier. Problems were rectified quickly when we called the office
Location: We took a bus tour to Tulum and Akumal. Nice tour, but be prepared for a long ride in a crowded bus.
Very nice experience. Rooms were very clean and well-maintained; we felt safe at this resort. Pool areas, grounds, and restaurants were very well managed and maintained also. Excellent food in all buffets; great drink service.

Posted by , from Texas on May 12, 2015

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Comment from Hotel Management

Nov 11, 2015 by Santiago Escañuela

Dear MP; Thank you very much for sharing your lovely review about your stay at the Grand Palladium Kantenah Resort & Spa. We are delighted to know that you enjoyed our restaurants and bars. Looking forward to seeing you back again soon. Best regards, Santiago Escañuela Asistente Direccion

3 out of 5

Close to all the excursions

If you like activities and all the excursions near the hotel then this will be a good location. This hotel also has a lot of nice swimming pools for adults and kids. Great for snorkeling. No room sevice as there are too many buildings in the hotel. Not a lot of staff around the pool or beach to bring you drinks or food. Some days We stayed out in the pool area the whole time and didn't see one staff around to help us with drinks. We ended up going coming to the bar and ask for drinks ourselves. Cannot bring food out to the pool area. Drinks are not as great as other hotels I've stayed in Cancun. The beach is very rocky and not clean. No ocean view rooms even though we've upgrade to junior suites (the only building that has ocean view is the honeymoon suites). A lot of walking from room to pool or restaurant. They have golf carts driving around but it will take you forever if you decides to wait. No elevator, one of my friends has back pain and was giving a room on third floor( highest floor). He asked to change room but they said all the rooms were full and all they could do is put his name on waiting list. He never got the bottom floor room. The food in the buffet was alright. I heard my friends said the seafood restaurant out on the beach was good but you have to make reservation and the people who stayed in royal suites has priority, what ever spot left is yours but...(good luck). My friends woke up at 7 to make reservation and there were only two slots left.

Posted by on Apr 21, 2015

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Comment from Hotel Management

Nov 11, 2015 by Santiago Escañuela

Dear K; Thank you for sharing your review about your stay at the Grand Palladium Kantenah Resort & Spa. Sea view rooms take an additional cost; the fact of reserving a junior suite does not include the sea view; as there are just very few of them; as you surely comprehend. We love constructive criticism; and will select in your opinion all those details that will help us continue to improve. Said that, we proudly inform you that we implemented the room service at the entire resort; maybe you would like to try it in the next visit! We would love to have you back. Regards, Santiago Escañuela Asistente Direccion

1 out of 5

Too big and awful service

I made the reservations several months ago. I also called a couple of days before leaving the US to make sure res was correct. I got there res was all wrong. the service was awful and the worse part is that nobody really cared. I will never stay there again nor will I will anything positive to say when I know someone is looking to out to Riviera Maya.

Posted by , from Example: New York, NY on Jul 2, 2013

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Comment from Hotel Management

Nov 11, 2015 by Santiago Escañuela

Dear Zull, Thank you for taking the time to hare you experience with us. We love constructive criticism, and will select those substantive points of your review, that help us improve; which is the purpose for which work daily. We regret we were not able to meet your expectations, despite we are aware that you huge, beautiful resort can not please everyone. Regards, Santiago Escañuela Asistente Dirección

3 out of 5

Average

The staff was not very friendly, bartenders were very slow , The food was not very good, Resort was clean, nice pools, bad pool bar, nice beach and salt water pool, room was clean and maids were very good. Wi-Fi in lobby was down most of the time, would not stay here again

Posted by , from Boston, MA on Jun 5, 2013

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Comment from Hotel Management

Nov 11, 2015 by Santiago Escañuela

Dear Winzoe, Thank you for sharing your review about your stay at the Grand Palladium Kantenah Resort & Spa. We regret not having lived up to your expectations; and would love to have a second chance to change your mind. Regards, Santiago Escañuela Asistente Dirección

4 out of 5

over all good stay

Pros: great beach, great servise, free spa, plenty of shade, very clean, no restaurant reservation
Cons: No free Internet, jr suite like standart room, mold stink room, horrible pillows
Just came back 2 days ago. The resort is huuuuge but not crowded at all. We booked 2 jr suites. I can't say this is a suite, looks exactly like standard room, not as advertised. One of the rooms (4920) had mold and smelled horrible. I came to the front desk and we got another room (4921) without any problems but it was a little stinky too. The bed is comfortable but the pillows are horrible! The resort wants you to upgrade the pillows for additional $ . It is crazy, especially for the jr suite. Good: the beach is gorgeous with plenty of shade, you don't have to come early in the morning with the towel to reserve the spot!!! The food was good, no reservation to the a la carte restaurants!!! Very nice layout of the resort for the nature lovers but you have to be pet friendly: iguanas, Mexican raccoons, insects are all over the place. Actually, Mexican raccoons are very cute and everyone tried to get something from the buffet to feed them. The free spa is amazing. The train goes all over the resort until 2:00 am wich is very convenient. The staff is very nice and friendly, the service is outstanding! Olympus-Tours shuttle from and to the airport was great. I gave 4 stars to this resort only because quality of our rooms. Over all we had a great time!!!

Posted by on Jun 26, 2011

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Comment from Hotel Management

Nov 12, 2015 by Santiago Escañuela

Dear lvrivieramaya11; Thank you for taking the time to post such a great review about your recent experience at our resort. We regret that our accommodations did not exceed your expectations, however.  Thank you for staying with us and we look forward to having you back very soon!  Regards

5 out of 5

So Relaxing!!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
This resort is huge (essentially 4 resorts in one) so you never feel crowded! Lots of bars, restaurants, pools, activities! We stayed for a week and there were still things we didn't get to do! Oh well, I guess we will just have to go back! :)

Posted by , from Manassas, VA on Apr 13, 2011

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Comment from Hotel Management

Nov 12, 2015 by sa

Dear Hera; Thank you ever so much for sharing such lovely words about your recent stay at the Grand Palladium Kantenah Resort & Spa. We are delighted to know that we were able to exceed expectations It would be an honor to have you stay with us again Sincerely,

5 out of 5

Awesome

Pros: Close restaurants, Free Internet
I loved this resort. Everything was convenient and we were close to the beach.

Posted by , from Savannah, Georgia on Feb 8, 2011

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Comment from Hotel Management

Nov 12, 2015 by Santiago Escañuela

Dear TravelerGal62; Dear guest, thank you very much for your friendly review. We are very pleased to have made your stay a special and memorable one! We so much appreciate your kind tone; and feel happy that we were able to live up your expectations Your home away from home awaits you next time you are in Mexico Sincerely,

About the Grand Palladium Kantenah Resort & Spa All Inclusive

Location Carretera Chetumal, Kantenah, QROO 77710

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Property Features

Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 14 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 3 beach bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a spa tub, and a steam room. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kantenah resort.

  • 422 guestrooms or units
  • 2 levels
  • 15 buildings
  • 14 dining venues
  • 3 bars on the beach
  • 9 bars or lounges
  • 9 conference rooms
  • Built in 2002
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 9
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (85.8 km / 53.3 mi)
  • Parking: Free self parking

Room Amenities

Grand Palladium Kantenah Resort & Spa All Inclusive offers 422 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies. Beds feature down comforters. 32-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Kantenah resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in July 2012.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Grand Palladium Kantenah Resort & Spa All Inclusive has 14 restaurants on site.

Room service (during limited hours) is available.

Entertainment

Activities include:

  • Nightly entertainment, including music/dance shows, casino night, and karaoke
  • Merengue and Salsa classes
  • Aerobics & stretching classes
  • Beer drinking contest
  • Tennis tournament
  • Horseshoes
  • Pool tournament
  • Treasure hunts
  • Pool aerobics
  • Beach volleyball
  • Beach soccer
  • Catamarans
  • Snorkeling
  • Windsurfing
  • Fishing (surcharge)
  • Diving excursions and courses (surcharge)

Nearby Activities

A "natural" private beach that includes plants, palms, and other trees continues 800 meters (875 yards) along the turquoise Caribbean Sea. Snorkeling opportunities among coral heads and rocks are available. Thatched-roof palapas provide beach shade in addition to trees.

The main swimming pool is freeform, measures approximately 400 meters (437 yards) in circumference, and features four round, jetted sections marked by pillars. Adjacent is an oblong 32-meter (35-yard) children's pool. Hedges and thatched-roof palapas help shade sundecks around the pool. Adjacent to the health spa on this side of the resort is a geometric pool measuring approximately 20 square meters (22 yards) including a jetted section marked by pillars. An identical pool reserved for adults (topless sunbathing permitted) lies on the resort's Colonial side.

Water-sports equipment includes snorkeling gear, catamarans, Hobie Cat sailboats, windsurfers, pedal boats, and boogie boards. An independent water-sports center provides an introductory scuba-diving lesson in the main pool and offers personal watercraft, scuba-diving instruction, and scuba-diving/snorkeling excursions for surcharges. Independent operators nearby sometimes offer parasailing for surcharges.

Grand Palladium Kantenah Resort & Spa facilities include a miniature-golf course surrounded by jungle and 6 lighted tennis courts (surcharge for night tennis). The nearest golf facility is the 9-hole Puerto Aventuras course 10 km (6.25 miles) away.

Additional nightly entertainment includes music and dance shows, casino night, karaoke, beer drinking contests, Merengue and Salsa classes, treasure hunts, horse shoes, tennis tournaments, pool tournaments, aerobics classes, pool aerobics, and beach soccer. Segway rentals and tours are also available.

The recreational activities listed below are available either on site or near this Riviera Maya resort; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Miniature golf on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Beach volleyball on site
  • Volleyball on site
  • Windsurfing on site
  • Playground on site
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site

Spa Services

Zentropia, the 7,000-square-metre full-service spa and fitness centre features an infinity pool, spa tub, and saunas with a garden view. Spa services and facilities are available for a surcharge, and include massages, facials, body scrubs and treatments, waxing, manicures and pedicures, hydro-massage, aromatherapy, and Balinese showers. Any of the 16 treatment rooms can be booked for couples or individual use, or guests can enjoy spa treatments outdoors or a massage on the beach.

Guests under age 18 are not permitted in the spa. All spa services require reservations.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No elevators

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.1 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 35 per person, per day and includes use of:

  • - Sauna
    - Spa tub

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium Kantenah Solidaridad
  • Grand Palladium Kantenah Resort All Inclusive
  • Kantenah Grand Palladium
  • Grand Palladium Kantenah
  • Grand Palladium Kantenah Resort Spa All Inclusive

You should know

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Promotions

Resort Credit Offer


Book a stay in any room type or rate plan now - January 13, 2018 for travel December 21, 2017 - January 14, 2018 and receive resort credit based on your length of stay, USD 1,500 for stays of 8 nights or more, USD 1,250 for stays of 5 - 7 nights, USD 400 for stays of 3 - 4 nights, does not apply for stays of 1 or 2 nights.


Resort credit and redemption details provided at check-in. Does not apply for stays of 1 or 2 nights. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. Resort credit cannot be redeemed for cash. No refunds for any unused portion of offer. Resort Credit services require reservation at least 24 hours in advance and voucher must be presented. Resort Credit voucher will not be replaced in event of loss or theft. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.