4.7 out of 5

"Had a great time. Good for family with young adults as we were all able to relax and do our own things as well as injoy some of this resorts amenities ... " More

By a verified traveler on Wed 17 May 2017

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Hotel Description

An all-inclusive stay in Kantenah awaits you at Grand Palladium Colonial Resort & Spa All Inclusive. You'll be 5.6 km (3.5 mi) from Xpu-ha Beach and 12.7 km (7.9 mi) from Akumal Beach. Highlights at this beachfront resort include 13 restaurants, 6 outdoor swimming pools, and a full-service spa.

Plasma TVs with cable channels are featured in all 414 rooms, and you can enjoy free WiFi, furnished balconies, and iPod docks. Minibars provide free refreshments, and room service makes dining in an option. Pillow menus and down comforters welcome you to a good night's rest, and other nice touches include free toiletries. Private yards, coffee/tea makers, and free bottled water are also available.

A day of pampering at Zentropia can include beachside massages, body wraps, and body scrubs along with access to the sauna and spa tub. The theme restaurant, La Adelita, serves Mexican cuisine and is open for dinner. With 7 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sun loungers, and enjoy the onsite nightclub and free kids' club. Business amenities include 7 meeting rooms, a conference center, and a business center. Additionally, you'll find free WiFi in public areas, a fitness center, and a spa tub. Buffet breakfast is available for free. There's also the convenience of free self parking.

With a stay at this 4-star Xetna resort, you'll be 34.7 km (21.6 mi) from Xel-Ha Water Park.

Deluxe Room

Bed Count 1 Twin Bed Maximum Occupancy 4 Max
$253 per night

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Terrace, Garden View (Mayan)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Single Room

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Deluxe Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Palladium Colonial Resort & Spa All Inclusive ratings based on 28 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
5 out of 5

Good service and tropical ambiance

Had a great time. Good for family with young adults as we were all able to relax and do our own things as well as injoy some of this resorts amenities together.

Posted by , from sacramento CA on May 17, 2017

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Comment from Hotel Management

May 19, 2017 by Rosa Rivero/Hospitality Manager

Dear Mike, Thank you for staying in our resort. We are glad to know that you and your family had a relaxing yet entertained vacation and that our staff was able to provide you all with very good services. We look forward to see you and your family very soon in this wonderful paradise! Best regards, Rosa Rivero Hospitality Manager

3 out of 5

Large hotel

Pros: The water park and kids daycare
Cons: Transportation, cleanliness of the rooms and please get rid of the towel cards...
Location: The location is good
Original booking was for colonial, which offered all of the family amenities that we were looking for, including the waterpark and restaurants. When we arrived we were re-located to Riviera which was the furthest from our activities. It would typically take us 30 to 40 minutes to get to our destination due to the large size of the resort and confusing transportation. Having small children, this quickly became a burden. We found the food to be great however we could not make reservations and would sometimes have to wait 45 mins to an hour for seating. They did not offer room service at all and we had to give towel cards to get towels which was nothing short of an inconvience, due to the fact that the towel huts were few and far apart, and our kids would often loose or forget their towel cards. Our bathroom sprung a leak from the ceiling causing us to be re-located to another section in Rivera with no compensation. On a good note, the children's activities were great and and Karla Was amazing with our kids. How she got them all together to perform on stage so well is beyond me, she is amazing with kids. We have Ben to many resorts in Mexico and although the kids water park was great we would not recommend this resort.

Posted by , from kalamazoo Mi, USA on Jun 30, 2015

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Comment from Hotel Management

Jul 15, 2015 by Asistente de Alojamiento

Thanks for sharing your experience during your visit to Grand Palladium Colonial, learn about the development of your holiday is of great importance for us and perfect us and continue to offer the best quality service. Our complex is huge, for this we have an effective transportation system which helps us to move all our guests and also to make use of all the facilities as are our many restaurants and bars, on the other hand we with activities for all family members, in the case of the smallest we have special and safe areas so that they can have fun in a big way as are our children's pool and mini club where they can enjoy our special activities for them safe company of our team Baby and Kids' Club Thank you very much for your confidence in our hotel, we hope that these details fail to outshine their holiday, wish we can provide an opportunity to rectify their experience and to address them as part of their future vacations. I send a big hug Azael Arvizu L. Asistente de Alojamiento

5 out of 5

Perfect vacationn

We were there from 5/14 - 5//21.  All is well.  Good food, nice beach, clean resort and the staffs are friendly.  We'll come back again!

Posted by , from Orange County, CA on May 28, 2013

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Comment from Hotel Management

May 31, 2016 by Lulu Estrada

On behalf of the hotel management we would like to thank you for your comments and of course we will continue to strive to improve our services. We will certainly take in our consideration and we will do our best to improve them. We hope in hosting you in a near future. We remain at your entire disposal for any request you might have, so do not hesitate to contact us directly. Best regards Lourdes Estrada Director Adjunto de Alojamiento / Room Division Manager Grand Palladium Colonial / Kantenah Resort & Spa

4 out of 5

huge resort but lovely

The Grand Palladium was lovely, the rooms were slightly dated but the bed was comfortable and the pillows were not so bad, I slept well. The staff was friendly and the pools and beach are terrific, especially the adult pool and the pool at the spa. You will have a great time here.

Posted by , from Maine on May 21, 2013

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Comment from Hotel Management

May 31, 2016 by Lulu Estrada

On behalf of the hotel management we would like to thank you for your comments and of course we will continue to strive to improve our services. We will certainly take in our consideration and we will do our best to improve them. We hope in hosting you in a near future. We remain at your entire disposal for any request you might have, so do not hesitate to contact us directly. Best regards Lourdes Estrada Director Adjunto de Alojamiento / Room Division Manager Grand Palladium Colonial / Kantenah Resort & Spa

5 out of 5

The resort was beautiful, with lots to do.

Pros: Quiet
We greatly enjoyed our time at the Grand Palladium. we had been to their property in Jamaica, and so decided to try the one in the Riviera Maya. We were not disappointed! We were upgraded to a nicer room at the Riviera section of the resort upon check in. Our only problem with the resort was that it was so big, we got lost going back to our room our first night after dinner! All in all, we had a very relaxing time at the Palladium. The beach was great, and we found good snorkeling wit lots of fish right off the beach.

Posted by , from Bolingbrook, IL, USA on Feb 11, 2013

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Comment from Hotel Management

May 31, 2016 by Lulu Estrada

On behalf of the hotel management we would like to thank you for your comments and of course we will continue to strive to improve our services. We will certainly take in our consideration and we will do our best to improve them. We hope in hosting you in a near future. We remain at your entire disposal for any request you might have, so do not hesitate to contact us directly. Best regards Lourdes Estrada Director Adjunto de Alojamiento / Room Division Manager Grand Palladium Colonial / Kantenah Resort & Spa

5 out of 5

Great hotel

Pros: Free Internet
Cons: huge property
This is a great hotel but this resort is huge. If you dont like walking, this is not for you. The shows were a wow.

Posted by on Dec 26, 2012

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Comment from Hotel Management

May 31, 2016 by Lulu Estrada

On behalf of the hotel management we would like to thank you for your comments and of course we will continue to strive to improve our services. We will certainly take in our consideration and we will do our best to improve them. We hope in hosting you in a near future. We remain at your entire disposal for any request you might have, so do not hesitate to contact us directly. Best regards Lourdes Estrada Director Adjunto de Alojamiento / Room Division Manager Grand Palladium Colonial / Kantenah Resort & Spa

5 out of 5

Wonderful! The water at this hotel can be consumed right out of the tap due to its filtration.

Pros: Free breakfast, Close restaurants, Free Internet, the water at this hotel can be safely consumed.
Excellent in every area-- although something needs to be done with the raccons (unwanted dinner guests) at the fish restauarnt on the beach. Although this makes for an interesting story, the unwelcomed guests detracted from one of the best fish meals I have ever eaten. Again, all other aspects of this resort were top notch!

Posted by , from Aurora, CO, USA on Oct 30, 2012

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Comment from Hotel Management

May 31, 2016 by Lulu Estrada

On behalf of the hotel management we would like to thank you for your comments and of course we will continue to strive to improve our services. We will certainly take in our consideration and we will do our best to improve them. We hope in hosting you in a near future. We remain at your entire disposal for any request you might have, so do not hesitate to contact us directly. Best regards Lourdes Estrada Director Adjunto de Alojamiento / Room Division Manager Grand Palladium Colonial / Kantenah Resort & Spa

5 out of 5

Loved the hotel and the staff

Pros: Free breakfast, Close restaurants, Quiet
Everything went perfect from the time we arrived to the time we left. The staff was very friendly. The food was awesome and can't wait to go back.

Posted by , from Arlington, TX, USA on Jul 13, 2012

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Comment from Hotel Management

May 31, 2016 by Lulu Estrada

On behalf of the hotel management we would like to thank you for your comments and of course we will continue to strive to improve our services. We will certainly take in our consideration and we will do our best to improve them. We hope in hosting you in a near future. We remain at your entire disposal for any request you might have, so do not hesitate to contact us directly. Best regards Lourdes Estrada Director Adjunto de Alojamiento / Room Division Manager Grand Palladium Colonial / Kantenah Resort & Spa

5 out of 5

perfect!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
We stayed here for a week in May, loved it. Food was great. The people that work there are very nice and helpful. There's lot to see and do on this 300 acre resort, for us a week wasn't long enough, next time we are going for two weeks.

Posted by on Jun 30, 2012

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Comment from Hotel Management

May 31, 2016 by Lourdes Estrada / Room Division Manager

On behalf of the hotel management we would like to thank you for your comments and of course we will continue to strive to improve our services. We will certainly take in our consideration and we will do our best to improve them. We hope in hosting you in a near future. We remain at your entire disposal for any request you might have, so do not hesitate to contact us directly. Best regards Lourdes Estrada Director Adjunto de Alojamiento / Room Division Manager Grand Palladium Colonial / Kantenah Resort & Spa

5 out of 5

Great Hotel

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
I went with My girlfriend on a regular vacation and i loved this hotel. Although the crowd was a little older i had a very good time. There are 4 resorts in one but all the resources are located in the center. The food at the restaurants were amazing. My Gf is a picky eater and she ate most of the food. Workers are very nice and hotel is very accommodating to your needs and wants. The beach is beautiful just be careful with the Corals. Also check out a park named Xel-Ha its worth the money the other parks aren't. We also took the bus to the town and had a amazing time. The town has a walmart so be sure to get all your souvenir shopping done there for it is very cheap compared to the outside. internet only works in the lobby Area which is the only downfall.

Posted by , from New York Ny on May 9, 2012

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Comment from Hotel Management

May 31, 2016 by Lulu Estrada

On behalf of the hotel management we would like to thank you for your comments and of course we will continue to strive to improve our services. We will certainly take in our consideration and we will do our best to improve them. We hope in hosting you in a near future. We remain at your entire disposal for any request you might have, so do not hesitate to contact us directly. Best regards Lourdes Estrada Director Adjunto de Alojamiento / Room Division Manager Grand Palladium Colonial / Kantenah Resort & Spa

About the Grand Palladium Colonial Resort & Spa All Inclusive

Location Carretera Chetumal-Puerto Juarez, Kantenah, QROO 77710

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Kids' club

  • Supervised activities for children between 2 and 17 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Windsurfing equipment
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Grand Palladium Colonial Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium Colonial Resort & Spa All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served. There are 13 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, a spa tub, and a steam room. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kantenah resort.

  • 414 guestrooms or units
  • 3 levels
  • 14 buildings
  • 13 dining venues
  • 5 swim-up bars
  • 7 bars or lounges
  • 9 conference rooms
  • Built in 2002
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 6
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (85.8 km / 53.3 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Grand Palladium Colonial Resort & Spa All Inclusive offers 414 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies. Beds feature down comforters. A pillow menu is available. 32-inch plasma televisions come with cable channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Kantenah resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (limited hours)
  • Private outdoor space
  • Plasma television
  • Cable channels
  • Coffee maker
  • Down blanket
  • Pillow options
  • Bathtub
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

La Adelita - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

El Dorado - This steakhouse serves dinner only. Guests can enjoy drinks at the bar.

Sumptuori - This sushi bar specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Mare Nostrum - This theme restaurant specializes in Mediterranean cuisine. Guests can enjoy drinks at the bar.

Bamboo - This restaurant specializes in Asian cuisine.

Room service (during limited hours) is available.

Nearby Activities

6 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Miniature golf on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing on site
  • Playground on site
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Spa Services

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • Pets and service animals are not allowed at Grand Palladium Colonial Resort & Spa All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No elevators
  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.1 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 35 per person, per day and includes use of:

  • - Sauna
    - Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Colonial Grand Palladium
  • Colonial Palladium
  • Grand Colonial Palladium
  • Grand Palladium Colonial Resort All Inclusive
  • Grand Palladium Colonial Resort
  • Grand Palladium Colonial Resort All Inclusive Kantenah
  • Palladium Colonial Resort
  • Palladium Grand Colonial

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Resort Credit Offer


Book a stay in any room type or rate plan now - January 13, 2018 for travel December 21, 2017 - January 14, 2018 and receive resort credit based on your length of stay, USD 1,500 for stays of 8 nights or more, USD 1,250 for stays of 5 - 7 nights, USD 400 for stays of 3 - 4 nights, does not apply for stays of 1 or 2 nights.


Resort credit and redemption details provided at check-in. Does not apply for stays of 1 or 2 nights. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. Resort credit cannot be redeemed for cash. No refunds for any unused portion of offer. Resort Credit services require reservation at least 24 hours in advance and voucher must be presented. Resort Credit voucher will not be replaced in event of loss or theft. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.