4.9 out of 5

When you stay at Grand Hyatt Playa Del Carmen Resort in Playa del Carmen, you'll be on the beach and minutes from Riviera Art Gallery and Mamitas Beach Club.

This 4.5-star hotel is within close proximity of Quinta Alegria and Pier Navega.

Make yourself at home in one of the 314 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private furnished balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 3 bars/lounges.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 18 meeting rooms available for events.

Property Features

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Grand Hyatt Playa Del Carmen Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a 24-hour fitness center, and a steam room. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 314 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 3 bars or lounges
  • 18 conference rooms
  • Built in 2014
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Free Wi-Fi  
  • Babysitting or childcare (surcharge)  
  • Arcade/game room  

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Room Amenities

Grand Hyatt Playa Del Carmen Resort offers 314 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies. 47-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Nearby Things to Do

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Sailing nearby 
  • Scuba diving nearby 
  • Water skiing nearby 
  • Free bicycles on site 
  • Hiking/biking trails nearby 
  • Parasailing nearby 
  • Ecotours nearby 
  • Fitness classes on site 
  • Pilates classes on site 
  • Yoga classes/instruction on site 
  • Beach volleyball on site 
  • Beach yoga on site 
  • Boat tours nearby 
  • Ziplining nearby 

Spa Services

Cenote Spa has 8 treatment rooms. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Steam room in spa 
  • Reflexology 
  • Number of treatment rooms 8 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Only service animals are allowed
No cribs (infant beds) available
24-hour check-in
This property accepts MXN currency only for all onsite payments, including incidentals. For more details, please contact the office using the information on the reservation confirmation received after booking.

Hotel Name

  • Grand Hyatt Playa Carmen Resort
  • Grand Hyatt Playa Carmen