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Hotel Description

A luxury stay in Playa del Carmen awaits you at Grand Hyatt Playa Del Carmen Resort. Within a short 5-minute stroll, you'll find Mamitas Beach Club and Quinta Alegria. Highlights at this beachfront hotel include 2 restaurants, 4 outdoor swimming pools, and a full-service spa.

Flat-screen TVs with cable channels are featured in all 314 rooms, and you can enjoy free WiFi, free wired Internet, and furnished balconies. Minibars provide refreshments, and 24-hour room service makes dining in an option. You'll find nice touches like rainfall showerheads, bathrobes, and slippers to enhance your stay. Additionally, iPod docks, coffee/tea makers, and ceiling fans are available.

A relaxing day at Cenote Spa can include massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The steakhouse, The Grill at 1 26, serves international cuisine and is open for dinner. With 3 bars/lounges to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find cabanas, and enjoy the onsite 24-hour fitness center and kids' club. Other amenities include free WiFi in public areas, a steam room, and a kids' swimming pool. Full breakfast is available daily. There's also the convenience of valet parking.

Within a 15-minute drive of this 4.5-star Playa del Carmen hotel, attractions include El Camaleon Golf Club and Xcaret Eco Theme Park.

Room, 2 Queen Beds, Accessible (Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$220 per night

Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Hyatt Playa Del Carmen Resort ratings based on 10 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5

Loved hotel. Didn't want to leave.

Loved hotel. Didn't want to leave. Excellent service, food, staff, housekeeping, setting.

Posted by , from roslyn new york on Aug 1, 2017

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5 out of 5

Great first trip to Playa Del Carmen

Pros: Perfect beach location, excellent pool area, and excellent service.
Cons: The only thing I would would change would be to add a small refrigerator to the room in addition to the mini-bar.
Location: The hotel is one block from the 5th Avenue bar/restaurant/shopping area. You can walk everywhere. It's a perfect location.
My wife and I stayed at the Grand Hyatt Resort Playa Del Carmen from July 8 - July 15. We were impressed with the service from the moment we arrived. The check-in process was quick and friendly. The Bellman brought our bags right away and walked us through the room's amenities. The king room was spacious and modern and had good AC. The atrium and pool deck area have a panoramic view of the beach and Cozumel. The bar overlooking the pool deck has excellent bar tenders that are very personable. Their selection of rum and tequila is impressive. We spent every afternoon on the beach. The pool deck staff set us up with towels, chairs and umbrellas very quickly each day. The resort has servers assigned to handle food and beverage orders for the beach. We received excellent service each day at the beach - especially from Manuel who was fast, friendly, and always smiling. The water was crystal clear and warm. We ate dinner at The Grill restaurant on the last night and enjoyed the food and the service. The management at the resort is visibly engaged and on top of things. Security at the hotel is visible, professional and friendly at all hours. The manager of the pool & beach areas checked in with us personally on our third day at the beach to inquire about the quality of our service. On the day we were leaving, the Bell desk manager called our Super Shuttle service to make sure they were close when they were running late.

Posted by , from Phoenix on Jul 18, 2017

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5 out of 5

Hotel was fantastic, clean and very modern. La Cocina restaurant was excellent, my compliments to Yairo, our waiter, he took care of our every need in a very professionally manner. The view from our room was magnificent. The only disappointment for our 6 day stay was that 90% of the programs were in Spanish with no subtitles, suggest more programs in English. Checking in and out was very easy due to the knowledgeable and courteous staff. Will definitely recommend to friends.

Posted by on Jun 28, 2017

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5 out of 5

Great place !!!

It's been an amazing vacation thanks to the stuff and the great service they provide. They are very pleasing and friendly. They never say no to you and take very serious the service. The hotel is beautiful and spotless. Great bathrooms and the spa is amazing. The ambiance is super nice and last but not least was the location. Right off 5ta avenida which is the Main Street for souvenirs and restaurants and town. I would definitely go back soon. Thanks

Posted by , from miami on May 7, 2017

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5 out of 5

Close to everything

Location: We rode hotel bikes south on 10th to Playacar, around the neighborhood of beautiful homes, noticing places to stop and eat lunch at on the way back.
The property is impressive right down to every detail and usage of space. The staff - every one of them - was spontaneously warm, helpful, and hospitable. A great location for walks on the beach and along "5th Street".

Posted by , from Grand Rapids, MI on Mar 31, 2017

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4 out of 5

Great Stay at Grand Hyatt Playa del Carmen

Pros: The hotel is new, so all the rooms and facilities are in great condition. The hotel staff was attentive and friendly at all times. Great location.
Cons: Background noise from construction and music during when I tried to relax back at my room. Valet was a bit slow, because they only have one attendant
Location: Plenty of nearby places to try the local foods, and close to other locations in the Riviera
Overall my trip to PDC went great. I enjoyed the restaurants and bars down 5th ave, the beaches and Mayan ruins near Tulum, and Chichen Itza. The location of the hotel is ideal for going down to enjoy the local food scene, and to make excursions out to other areas of the Riviera Maya.

Posted by , from Houston on Dec 21, 2015

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5 out of 5

Amazing hotel! Book now!

We stayed for six nights at the beginning of December, and everything was wonderful. The rooms are clean and modern, and the beds are very comfortable. We stayed in an ocean view king, which did have a view of the ocean, but we would probably opt for an ocean front room next time. We did get a club level room, which was definitely worth it for us because we had breakfast and evening snacks/drinks in the club room every day. The staff always kept our drinks full and were incredibly welcoming and helpful. The pools are awesome, and there are plenty of chairs/umbrellas for everyone. The pool waitstaff are also incredibly attentive. We had drinks and lunch poolside every day, and it was great. One thing to note is that there is not a hot tub, which would have been nice in the evenings. Another thing to mention is that the lap pool is only for spa guests, which I find very odd, since most people don't want to swim laps after a spa treatment. I'd recommend opening that up to the general hotel guests so it actually gets used! We had a couples massage one day, and it was probably the best massage I've ever had. It was fantastic! I would definitely recommend splurging on the spa one day (or more). Last, the location is great for exploring Playa del Carmen by foot. There are plenty of restaurants and activities nearby. Look no further and book this hotel!

Posted by , from Minneapolis, MN on Dec 7, 2015

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5 out of 5

Awesome hotel

Great hotel and staff we had an ocean view room and it was an awesome view. Their spa el cenote spa was so beautiful very relaxing great prices it was the best spa ive been too and the best massage ive ever had. Their restaurant La Cocina was great not expensive and great service our waiter Emanuel was great his service was excellent. I definitely recommend this hotel

Posted by , from Tx on Aug 22, 2015

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5 out of 5

Amazing hotel close to beach and Calle 5

Pros: Location and great decoration and atmosphere.
Cons: improve their options on Mexican food stand and the coffee.
Location: steps from the ocean. Walking distance to all the amazing restaurants and shops at Calle 5.
The hotel is amazing, great views from the entry to the ocean. The pools and their setup were great. The rooms were so cool and very well decorated. The food selection was just amazing. Must try the sushi bar and the mexican ice. The people were very attentive and walking distance to all that playa del carmen has to offer.

Posted by , from Chicago on Aug 17, 2015

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5 out of 5

Little mexico vaca

Pros: Staff was helpful and nice. Very clean and new and upscale. Bed was super comfortable.
Cons: Nothing really, maybe sound barrier. You could hear everything outside and sometimes ppl above/below you in bathroom.
Location: We spent all our time at "Xcaret, XelHa and Xchinen Itza" all parks are in cancun, about 30 min from hotel except Xchinen was 2 hours went with tour
Loved it. The hotel was superb. Every staff member was kind and helpful. Hotel has 2 resturants, one upscale and another "La Cocina" more cafe everyday food. We ate at La Cocina everyday, food was excellent, well priced and wait staff superb. Room was super nice and clean.

Posted by , from Texas on Aug 10, 2015

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About the Grand Hyatt Playa Del Carmen Resort

Location 1a Avenida esquina Calle 26, Playa Del Carmen, QROO 77710

Property Features

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Grand Hyatt Playa Del Carmen Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a 24-hour fitness center, and a steam room. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 314 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 3 bars or lounges
  • 18 conference rooms
  • Built in 2014
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Free WiFi
  • Children's pool
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Free cribs/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi


Valet parking (surcharge)


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (55.8 km / 34.7 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Hyatt Playa Del Carmen Resort offers 314 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

The Grill at 1 26 - This beachfront steakhouse specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room, a 24-hour fitness center, and complimentary bicycles. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Cenote Spa has 8 treatment rooms. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

  • Number of treatment rooms 8
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests must contact this property in advance to reserve a crib (infant bed). Contact the property using the information on the reservation confirmation received after booking.

This property accepts MXN currency only for all onsite payments, including incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • Only service animals are allowed
  • 24-hour check-in


Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 30 per person (approximately)
  • Valet parking fee: USD 8 per day
  • Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.