4.8 out of 5

When you stay at Grand Hyatt Playa Del Carmen Resort in Centro, you'll be on the beach and minutes from Riviera Art Gallery and Mamitas Beach Club.

This 4.5-star hotel is within close proximity of Quinta Alegria and Pier Navega.

Make yourself at home in one of the 314 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private furnished balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 3 bars/lounges.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 18 meeting rooms available for events.

Property Features

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Grand Hyatt Playa Del Carmen Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a grocery/convenience store. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a 24-hour fitness center, and a steam room. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Centro hotel.

  • 314 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 3 bars or lounges
  • 18 conference rooms
  • Built in 2014
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Free Wi-Fi  
  • Grocery/convenience store  
  • Babysitting or childcare (surcharge)  
  • Arcade/game room  

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Room Amenities

Grand Hyatt Playa Del Carmen Resort offers 314 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies. 47-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, and hair dryers.

Guests can surf the web using the complimentary wired and wireless high-speed Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

The Grill at 1 26 - This beachfront steakhouse specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Late night fare is available from 24-hour room service.

Nearby Things to Do

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Sailing nearby 
  • Free bicycles on site 
  • Hiking/biking trails nearby 
  • Ecotours nearby 
  • Fitness classes on site 
  • Golf driving range on site 
  • Parasailing on site 
  • Pilates classes on site 
  • Scuba diving on site 
  • Snorkeling on site 
  • Water skiing on site 
  • Yoga classes/instruction on site 
  • Beach volleyball on site 
  • Beach yoga on site 
  • Boat tours on site 
  • Ziplining nearby 

Spa Services

Cenote Spa has 8 treatment rooms. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Steam room in spa 
  • Reflexology 
  • Number of treatment rooms 8 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.00 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

Guests will be asked to pay the following charges at the property:
  • Destination fee: USD 1 per accommodation, per night
  • Resort fee: USD 25.00 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
  • Fee for full breakfast: USD 30 per person (approximately)
  • Valet parking fee: USD 8 per day
  • Rollaway bed fee: USD 55.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Name

You should know

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation. Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.